The document discusses the process of improving processes by first capturing existing events, documenting the current workflow, and then identifying steps to add, delete, combine or adjust. Key steps include assembling milestones, measuring current durations, benchmarking against targets, testing improvements and documenting an updated process with service level agreements.

1. THE BIRTH OF A PROCESSTHE BIRTH OF A PROCESS
OR
HOW TO IMPROVE TIME COST AND QUALITY OF MOST ANYTHING
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THE BIRTH OF A PROCESSTHE BIRTH OF A PROCESS
EVENTS OCCUR, BUT ARE UNCAPTURED
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THE BIRTH OF A PROCESSTHE BIRTH OF A PROCESS
TO CHANGE, FIRST TAKE SNAPSHOTS
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THE BIRTH OF A PROCESSTHE BIRTH OF A PROCESS
THEN DOCUMENT THE EXISTING FLOW

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FIRST VALUE ADDED STEP: Knowing What to Add and Delete
THE BIRTH OF A PROCESSTHE BIRTH OF A PROCESS
ADD AND DELETE STEPS AS REQUIRED

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X
X
X X
THE BIRTH OF A PROCESSTHE BIRTH OF A PROCESS
COMBINE ALL THE STEPS IN ONE PROCESS

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SECOND VALUE ADDED STEP: Knowing How to Identify and Document Milestones
THE BIRTH OF A PROCESSTHE BIRTH OF A PROCESS
ASSEMBLE AND IDENTIFY MILESTONES
COMPANY
PROVIDER

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THIRD VALUE ADDED STEP: Knowing How to Measure Current Durations and Benchmark
THE BIRTH OF A PROCESSTHE BIRTH OF A PROCESS
TEST, ADJUST & DOCUMENT IMPROVEMENTS
TYPICAL/DESIRED
TYPICAL/DESIRED

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THE BIRTH OF A PROCESSTHE BIRTH OF A PROCESS
NOW, A SLA CAN BE USED
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