This document describes job positions and responsibilities at Exova. It defines roles from assistants with high school education and no experience, to executive management roles like the General Manager and HSEQ Officer requiring advanced degrees and significant experience. Responsibilities increase with level of position and include tasks like sample preparation, analysis, quality assurance, management of groups, and overall business operations and strategic direction. Education and experience requirements also increase with level of seniority and responsibility.

1. d
te
in
Pr
n
he
W
d
lle
t ro
on
nc
U
This document is uncontrolled when printed. For the current, official copy of this SOP, refer to Exova's Intranet.

2. SOP No. 120 Rev 7
1.0 SUMMARY
Below are general descriptions of the duties, responsibilities, authorizations, and training
required for various employment positions. These positions correlate with Exova titles as shown
in Table 1 below. Job responsibilities should be considered cumulative, e.g. a Department
Manager has the responsibilities of subordinate positions as well as those particular to their
position. As needed, personnel may also be assigned specific duties which have not been listed
here but which are consistent with their education, experience and/or training.
d
Exova procedures detail the employee responsible for performing specific tasks. In accordance
te
with normal management practice, it is acceptable for the designated person to delegate the
actual performance of the task to another individual with the appropriate combination of
in
education, training, or experience to perform that function. However, the responsibility for
ensuring that the task is carried out cannot be delegated.
Pr
2.0 RESPONSIBLE PERSONS
n
The General Manager is responsible for this SOP. Annual employee training on this document is
he
required.
W
3.0 JOB DESCRIPTIONS
d
Where educational requirements are stated, twice the work experience in the associated field
may suffice. For example, 8 years of experience in an analytical chemistry lab may satisfy the
lle
requirement for a 4 year B.S. degree.
ro
3.1 Assistant
t
3.1.1 Administrative Assistant
on
High School graduation required but no specific prior experience required.
nc
Performs non-technical tasks, including support of business functions such as
invoicing and generation of purchase orders under the direct supervision of the
U
Office Manager.
3.1.2 Client Services Assistant
High School graduation required but no specific prior experience required.
Prepares and distributes laboratory reports for review and provides administrative
support to the department under the direct supervision of the Client Services
Director.
Page 2 of 10
This document is uncontrolled when printed. For the current, official copy of this SOP, refer to Exova's Intranet.

3. SOP No. 120 Rev 7
3.1.3 Sample Assistant
High School graduation required but no specific prior experience required.
Supports sample receipt and disposal functions. Reports to Sample Coordinator.
3.1.4 QA Assistant
High School graduation required but no specific prior experience required.
Assists in documentation control and supports quality systems, including reagent
d
and materials receipt under the direct supervision of the HSEQ Officer or QA
te
Coordinator.
in
3.2 Technician
Pr
3.2.1 Sample Preparation or Extraction Technician
High School graduation required but no specific prior experience required.
n
Performs routine equipment calibration verifications and prepares samples,
reagents, and standards for analysis with associated documentation under the
he
direct supervision of the Supervisor or Department Manager. Is authorized to
perform peer review of documentation.
W
3.2.2 Sample Receptionist
d
High School graduation required but no specific prior experience required.
Receives and disposes of samples and performs associated documentation and
lle
data entry under the direct supervision of the Sample Coordinator.
ro
3.3 Technologist
t
3.3.1 IT/IS Assistant
on
B.S. in a scientific discipline and two years computer system maintenance
nc
experience. Assists with maintaining hardware and software used by the company
and performing software and spreadsheet validations. May assist with network
U
backups and software development. Trains employees on computer operations
and provides technical support. Reports to the IT/IS Department Manager.
3.3.2 Facilities Technologist
High School graduation required. Five years experience in routine facilities
support including HVAC, minor electrical/cable, pest control, plumbing (water
and gas), project management, and any other facility requirements. Performs
associated documentation of activities.
Page 3 of 10
This document is uncontrolled when printed. For the current, official copy of this SOP, refer to Exova's Intranet.

4. SOP No. 120 Rev 7
3.3.3 Client Services Representative
B.S. Degree with two years experience in the analytical chemistry industry.
Organizes and directs work on projects through other managers and Group
Leaders, handles client inquiries, prepares proposals and bids, and communicates
results to clients as authorized by the Department Manager or their designee.
Reports to Client Services Director or General Manager.
3.3.4 QA Chemist, Data Reviewer
d
te
B.S. in a scientific discipline, preferably chemistry, with two years experience as
a chemist. Performs data package QA review, laboratory investigations including
in
root cause analysis and corrective/preventive actions, reviews and approves retest
and reanalysis forms, and other quality system documentation. Participates in
Pr
process, system, and data internal audits and assists with third-party audits.
Reports to the HSEQ Officer.
n
3.3.5 QA Senior Chemist, Data Reviewer he
B.S. in a scientific discipline, preferably chemistry, with five years experience as
a chemist and two years experience in quality assurance. Performs data package
W
QA review, performs and closes laboratory investigations, reviews and approves
retest and reanalysis forms and other documentation. Leads process, system, and
data internal audits and assists with third-party audits. Trains employees in
d
quality systems. Communicates with clients and auditors regarding data and
quality systems. Reports to the HSEQ Officer.
lle
3.4 Analyst
ro
3.4.1 Chemist
t
on
B.S. in a scientific discipline, preferably chemistry, with 0-2 years experience.
Performs routine analyses and associated documentation, may perform routine
nc
equipment maintenance, prepares data packages for review, notifies supervisor of
Out-of-Specification, laboratory incident, and QC Action events. Is authorized to
U
perform peer review of documentation. Reports to, and is closely supervised by,
an Analytical Chemist or Department Manager.
Page 4 of 10
This document is uncontrolled when printed. For the current, official copy of this SOP, refer to Exova's Intranet.

5. SOP No. 120 Rev 7
3.4.2 Senior Chemist
B.S. in the sciences and five years relevant experience. Trained to perform and
supervise a variety of routine and some non-routine tasks, evaluates and develops
new methods, authors and approves SOP’s, performs non-routine instrument
repair, prepares and reviews data packages, is authorized to give opinions and
interpretations in final reports when clearly identified as such, contacts clients
with results or for resolution of problems, approves investigations of
Out-of-Specification results, may be assigned to sign final reports, helps train
other chemists, requisitions routine and non-routine supplies and equipment.
d
Reports to Department Manager, General Manager, or Technical Director.
te
3.4.3 Senior Staff Chemist
in
B.S. and 10 years experience. Performs routine and non-routine tasks and
Pr
analyses, develops new methods, performs complex instrument repairs, prepares
and reviews data packages and narratives, is authorized to give opinions and
interpretations in final reports when clearly identified as such, works with clients
n
on technical issues, trains other chemists, requisitions non-routine supplies and
equipment. Reports to Department Manager, General Manager, or Technical
he
Director.
W
3.4.4 Principle Investigator
Sr. Chemist or above who is assigned by the Technical Director or HSEQ Officer
d
to projects which must comply with Good Laboratory Practices (GLP).
Responsible for overall study from a technical standpoint, including conducting
lle
the study according to protocol, interpreting the results, documenting and
verifying results, obtaining approval of protocol changes, selecting corrective
ro
action, compliance of study with GLP, and archival of all raw data,
documentation, protocol, specimens, and reports at the close of the study. Reports
t
to Study Director for the scope of the project; the Study Director is usually
on
assigned by the client, external to this laboratory.
nc
3.4.5 Senior Scientist
U
Ph.D. and 20 years experience. Prepares method validation protocols, performs
routine and non-routine analyses, develops new methods, performs complex
instrument repairs, prepares and reviews data packages and narratives, is
authorized to give opinions and interpretations in final reports when clearly
identified as such, works with clients on technical issues, trains others,
requisitions non-routine supplies and equipment. Reports to General Manager or
Technical Director.
Page 5 of 10
This document is uncontrolled when printed. For the current, official copy of this SOP, refer to Exova's Intranet.

6. SOP No. 120 Rev 7
3.5 Coordinator
3.5.1 Sample Coordinator
High School graduation required. Reviews incoming Analytical Request Forms
and other sample receipt documentation. Prepares and issues Job Sheets to
Department Managers. Supervises sample receipt and disposal and is authorized
to contact clients regarding execution of contracted services.
d
3.5.2 QA Coordinator
te
Sr. Chemist or above who maintains QA databases, including the equipment
in
qualification schedule; prepares and reviews QA trend reports including the
annual management review; may work with clients and Managers to develop QA
Pr
project plans; assists the Technical Director and HSEQ Officer in maintaining
SOP’s and the QA Manual. Hosts third-party audits. Reports to HSEQ Officer.
n
3.5.3 Health, Safety and Environmental (HSE) Coordinator
he
Sr. Chemist or above who assists chemists in safely handling chemicals and other
hazards, coordinates hazardous waste disposal, conducts safety meetings and
W
safety training, and assists in maintaining the Safety Manual. Requires current
HAZWOPR supervisor level certification. Heads the Joint Health and Safety
Committee. Reports to the HSEQ Officer.
d
3.5.4 IT/IS Coordinator
lle
B.S. in a scientific discipline and two years laboratory computer system
ro
experience. Responsible for maintaining hardware and software used by
analytical instrumentation to include the network, spreadsheet and word
t
processing software, printers and workstations. Responsible for maintaining
on
network backups and SOP’s associated with the computers and network. May
work on software development and validation projects. Trains employees on
nc
computer operations and provides technical support. Reports to the IT/IS
Department Manager.
U
3.6 Department Manager
3.6.1 Client Services Director
B.S in a business or scientific discipline with 10 years lab management
experience. Responsible for sample receiving, sample control, report generation
and distribution, client communication, and marketing literature. Reports to
General Manager.
Page 6 of 10
This document is uncontrolled when printed. For the current, official copy of this SOP, refer to Exova's Intranet.

7. SOP No. 120 Rev 7
3.6.2 Group Leader
Sr. Chemist or above who is additionally responsible for all SOP’s for their
group; ensures that the analysts have read, understood, and signed-off on SOP’s,
and that analysts have the training, information, qualification, and resources to
perform their assignments; assigns tasks and schedules to those in group; enforces
safety and QA policies in group; maintains equipment and calls contractor for
repairs when needed; maintains outstanding job lists and attends staff meetings to
assess turnaround times; reviews and signs data packages; reviews instrument and
maintenance logs; approves the use of Out-of-Control Limits data; performs
d
out-of-specification and other laboratory investigations; approves overtime and
te
time-off requests; works with managers and directors to meet project schedules
and goals; administrates personnel policies within group, and conducts
in
performance and salary reviews for group; approves requisitions of supplies up to
$1000. Reports to General Manager or Technical Director.
Pr
3.6.3 Business Development Executive
n
Two years sales experience in the services industry who develops and markets
services through presentations and visits to clients. Reports to General Manager.
he
3.6.4 IT/IS Department Manager
W
B.S. in a scientific discipline and two years computer system maintenance
experience. Responsible for maintaining hardware and software used by the
d
company to include the network, Visual FoxPro Job Tracking, spreadsheet and
word processing software, printers and workstations. Responsible for maintaining
lle
network backups and SOP’s associated with the computers and network. May
work on software development and validation projects. Trains employees on
ro
computer operations and provides technical support. Reports to the corporate
IT/IS Director.
t
on
3.6.5 Office Manager
nc
B.S. degree and 10 years experience in the laboratory services industry.
Responsible for administration of the accounts receivable and payable,
U
purchasing, capital expenditures, and human resources.
Page 7 of 10
This document is uncontrolled when printed. For the current, official copy of this SOP, refer to Exova's Intranet.

8. SOP No. 120 Rev 7
3.7 Senior Management
3.7.1 HSEQ Officer
Sr. Chemist or above with three or more years auditing experience in the
pharmaceutical, biologics, or medical device industry; training in ISO/IEC 17025;
training in statistics; and at least one year of non-academic analytical chemistry
experience. Ensures that the management system related to quality is
implemented and followed at all times; maintains the QA Manual; works with
d
other managers to train personnel; manages complaint and laboratory
te
investigations, training and employee qualification, vendor qualification,
equipment qualifications, and change controls; supports sales and marketing;
in
assists the Technical Director in maintaining SOP’s; and heads the Quality
Assurance Unit for GLP and GMP projects. Approves Quality Agreements with
Pr
clients and responses to client and regulatory audits. Coomunicates results of
internal and third-party audits to Management. In conjunction with the General
Manager, establish quality management objectives for the continual improvement
n
of the management system which are reviewed during management review.
Manages the safety training and monitoring program and maintains the Safety
he
Manual. Reports to General Manager and the Corporate HSEQ Director.
W
3.7.2 Technical Director
Sr. Staff Chemist who has a working knowledge of all technical aspects of the
d
laboratory. Responsible for the quality of data, including technical compliance
with ISO/IEC 17025, GMP/GLP, and other applicable regulatory standards;
lle
SOP’s for laboratory operations and technical training of personnel; prepares
method validation protocols; conducts performance and salary reviews of
ro
Managers with the General Manager; approves use of Out-of-Control Limits data;
closes complaint and laboratory investigations; keeps the lab current on technical
t
issues; evaluates and develops new methods; conducts training classes; prepares
on
technical presentations and papers; first signature on reports (unless not
available); knowledgeable in all methods required by regulations. Three years or
nc
more non-academic analytical laboratory experience in metals analysis is
required. Reports to General Manager.
U
Page 8 of 10
This document is uncontrolled when printed. For the current, official copy of this SOP, refer to Exova's Intranet.

9. SOP No. 120 Rev 7
3.8 Executive Management - General Manager
Sr. Chemist or above who is responsible for scheduling and administration of the entire
laboratory, provides final approval of time off and overtime, conducts performance and
salary reviews of Managers, works with corporate on developing and implementing
personnel policies, supports marketing and sales personnel, approves proposals,
contracts, and bids, conducts training, approves vendors, recommends equipment
purchases, approves requisitions up to $10,000, maintains operational SOP’s. In
conjunction with the HSEQ Officer, is responsible for implementation, maintenance and
d
improvement of the management system, including compliance with ISO/IEC 17025,
te
GMP/GLP, OSHA, and other applicable regulatory standards. Ensure that laboratory
management and personnel are free from any undue internal and external commercial,
in
financial or other pressures and influences that may adversely affect the quality of their
work. Closes complaint investigations, maintains certifications and accreditations, and
Pr
approves the QA and Safety Manuals. Approves responses to client and regulatory
audits; reviews internal audits, management reviews, and trend reports. Is responsible for
profitability of the business, marketing, and short and long term planning; prepares large
n
bids and proposals. Reports to the Executive Vice-President of the Health Services and
Analytical Division of Exova.
he
W
d
lle
t ro
on
nc
U
Page 9 of 10
This document is uncontrolled when printed. For the current, official copy of this SOP, refer to Exova's Intranet.

10. SOP No. 120 Rev 7
Table 1. Correlation of Exova Titles and Job Function
Exova Position Exova Functional Title
Assistant Administrative Assistant
QA Assistant
Sample Assistant
Client Services Assistant
Technician Sample Prep Technician
d
Extraction Technician
te
Sample Receptionist
in
Technologist Facilities Technologist
IT/IS Assistant
Pr
Client Services Representative
QA Senior Chemist - Data Reviewer
QA Chemist - Data Reviewer
n
Analyst Chemist
he
Senior Chemist
Senior Staff Chemist
W
Principle Investigator
Senior Scientist
d
Coordinator QA Coordinator
IT/IS Coordinator
lle
HSE Coordinator
Sample Coordinator
ro
Department Manager GC/GCMS Group Leader
t
Inorganics Group Leader
on
IC/LC Group Leader
Wet Chemistry Group Leader
nc
Spectroscopy Group Leader
IT/IS Department Manager
U
Client Services Director
Business Development Executive
Office Manager
Senior Management HSEQ Officer
Technical Director
Executive Management General Manager
Page 10 of 10
This document is uncontrolled when printed. For the current, official copy of this SOP, refer to Exova's Intranet.