Turning your journey maps into engagement mapsWarwick Bracken
A short presentation showing how to transform a journey map into an engagement map. This shows all of the touchpoints in a users journey and provides an overview of the CX ecosystem at a business.
This document contains Hoang Tan Chau's resume. It summarizes his work experience as a project manager and business analyst for various companies, including managing mobile app development projects. It also lists his education background in IT and finance, as well as his skills in project management, business analysis, teamwork, communication and mobile app development.