This document is a project report on improving customer satisfaction at Paramount Restaurant by applying Six Sigma quality control tools. It contains an introduction to the company, defines the project purpose and benefits, outlines the process and limitations. Measurement tools to be used include a questionnaire, fishbone diagram, and Pareto chart to identify factors impacting customer satisfaction like maintenance, infrastructure, service, and home delivery. The goals are to increase sales, profitability, and quality of food/service to attract more customers and potentially expand business operations.
This story is about an ant who works hard every day without supervision. A lion in charge notices her productivity and hires a cockroach supervisor who implements extensive paperwork and meetings. This decreases the ant's productivity and makes her unhappy. More managers are hired, increasing bureaucracy, until an owl consultant determines the department is overstaffed and the ant is fired for a negative attitude.
This document is a project report on improving customer satisfaction at Paramount Restaurant by applying Six Sigma quality control tools. It contains an introduction to the company, defines the project purpose and benefits, outlines the process and limitations. Measurement tools to be used include a questionnaire, fishbone diagram, and Pareto chart to identify factors impacting customer satisfaction like maintenance, infrastructure, service, and home delivery. The goals are to increase sales, profitability, and quality of food/service to attract more customers and potentially expand business operations.
This story is about an ant who works hard every day without supervision. A lion in charge notices her productivity and hires a cockroach supervisor who implements extensive paperwork and meetings. This decreases the ant's productivity and makes her unhappy. More managers are hired, increasing bureaucracy, until an owl consultant determines the department is overstaffed and the ant is fired for a negative attitude.