Steve Kenow

Greater Minneapolis-St. Paul Area, Minnesota United States

Manager, Helpdesk and End User Support

Technology / Software / Internet

Responsible for end user support delivery for all external customers, leading a team of support analysts. Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures. Establish and deliver training, documentation, and project management for new products and functionality.