Steve Kenow
2 SlideShares 17 Followers 42 Followings
Personal Information
Organization / Workplace
Greater Minneapolis-St. Paul Area, Minnesota United States
Occupation
Manager, Helpdesk and End User Support
Industry
Technology / Software / Internet
Website
www.christianwebresources.net
About
Responsible for end user support delivery for all external customers, leading a team of support analysts. Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures. Establish and deliver training, documentation, and project management for new products and functionality.
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icmsexpo cmsx impresscms
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Presentations

(2)

ImpressCMS: CMS Expo 2010

13 years ago • 748 Views

Fsoss 2010 en

13 years ago • 358 Views

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(12)
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Digital Strategy 101

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B2B Social Media Palette

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Personal Information
Organization / Workplace
Greater Minneapolis-St. Paul Area, Minnesota United States
Occupation
Manager, Helpdesk and End User Support
Industry
Technology / Software / Internet
Website
www.christianwebresources.net
About
Responsible for end user support delivery for all external customers, leading a team of support analysts. Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures. Establish and deliver training, documentation, and project management for new products and functionality.
Tags
icmsexpo cmsx impresscms
See more