How SilkRoad’s integrated talent management solution helped remove the HR paperwork mountain generated by high staff turnover and robust training requirements at Lumo Energy Read more here: http://bit.ly/1p6Iy9p

1. FROM M OUNTAINS OF PAPERW ORK TO
EFFICIENTBUSINESS AUTOM ATION
HowSilkRoad’sintegratedtalentmanagementsolutionhelped
removetheHRpaperworkmountaingeneratedbyhighstaff
turnoverandrobusttrainingrequirementsatLumoEnergy
LumoEnergyisoneof
Australia’sleading
electricityandgas
retailers
Halfamillion
customersanda
combinedworkforceof
515people
Wonthe‘Most
SatisfiedCustomers
ElectricityProvider’
awardinVictoriain
2013
Highstaffturnover
resultedincontinual
recruitmentdrivesand
significanttraining
requirements,whichwere
processedmanually.
Thesixmonth
onboardingprocess
thatwasdifficultto
manage.
TheHRteam struggled
toovercomeexcessive
paperwork,which
preventedthem from
offeringahighlevelof
supporttothebusiness.
Newhiringfunctionality Employeeonboarding Traininganddevelopment Performancemanagement
Theyneededasoftware
solutionthatwouldhelp
them bettermanagethe
recruitment,onboarding,
peoplemanagement,and
learninganddevelopment
(L&D)processes.
Replacedthepaper
mountainwithinnovative,
strategicprocesses
EnabledtheHRteamto
growandrefineapoolof
potentialhires
ReducedtheamountofReducedtheamountof
timespentoneach
recruitmentprocess
Helpedidentifytheright
culturalfitandtalent
profileforeachposition
Reducedstaffturnover
EnabledthecompanytoEnabledthecompanyto
engagewithabroader
talentpool
PositionedLumoEnergy
asanEmployerof
Choice
Enabledemployeesto
accesscontentrelevant
totheirroleorjob
function
Shareddetailsabout
informalbenefitssuchas
gymmemberships
OutlinedinformationOutlinedinformation
aboutcompany
procedurestostaff
Guaranteedvaluable
knowledgeisn’tlostifan
individualleaves
GuidednewhiGuidednewhires
throughasix-month
onboardingprogram
Reducedtimemanagers
spentonboardingnew
staff
HelpednewemployeesHelpednewemployees
becomeproductivein
theirrolequickly
EnabledtheHRteamto
delivertimely,targeted
trainingprograms
Introducede-learning
unitssuchasonline
leadershipcourses
EmpoweEmpoweredemployees
tomanagetheirown
development
Allowedthecompanyto
updatetrainingrecords
quicklyonline
CCreatedeasyaccessto
compliancetraining
records
Reducedtheamountof
timeittooktopull
togetheratraining
compliancereport
EnabledLumotoset
goals,evaluateemployee
skillsandprovide
feedback
OOfferedawaytokeep
staffinformedof
opportunitiesfor
development
Helpedimprove
employeeengagement
andreduceattritionrates
ImpImprovedtheabilityto
manageteamor
individualworkflows,
goalsandKPIs
Reducedtimespenton
performance
managementprocesses
FFreedupthebusinessto
focusonbuildingthe
bottomline
Fullyautomated
recruitmentand
onboardingprocessthat
reducestimespentsifting
throughCVsandgetting
employeessettledin
Onlinelearningand
developmentsystemthat
providese-learningfor
employeesandcritical
trainingreportsforthe
business
Ensuredstaffare
engaged,motivated,and
providingoutstanding
customerservice
AllowedLumo’s
managementteam
tofocusonbuilding
thebusiness
ABOUTLUMO ENERGY
THEPROBLEM
THESOLUTION
THERESULTS
52%
60%
Percentageof
workforcebasedin
callcentre
ThankstoallfourSilkRoadsolutions,thecompanyautomatedmanynecessary
manualprocedures,increasingefficienciesandsavingcountlessman-hours
TheorganisationturnedtoSilkRoad’sLifeSuiteforhelp
Percentageofday
consumedbypaperwork,
beforeSilkRoad
4
NumberofL&Dmodules
tobeconductedover10
months
silkroad.com
linkedin.com/company/silkroad slideshare.net/silkroadasiapacific twitter.com/silkroadtweets
Thisinfographicisbroughttoyouby
CreatingthefinestemployeeexperienceisSilkRoad’spassionanddriveseverythingwedo.
Ourcloud-basedsocialtalentmanagementsuitenurturesemployeeengagementfrom
recruitingandonboarding,throughlearningandcareerdevelopment;encompassingall
aspectsofHRmanagement(HRMS)frompre-hiretoretire.
#
#
#