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So Mr Testing Coach, What Do You Do?

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A story about moving into test coaching and adapting to influencing rather than managing

Published in: Software
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So Mr Testing Coach, What Do You Do?

  1. 1. @stephenjanaway SO MR TESTING COACH… WHAT DO YOU DO? Image © Chris Hunkeler
  2. 2. @stephenjanaway DISCLAIMER MY CONTEXT, MY PROBLEMS, WHAT I’VE SEEN WORK
  3. 3. @stephenjanaway THE WORLD IS CHANGING
  4. 4. @stephenjanaway
  5. 5. @stephenjanaway
  6. 6. @stephenjanaway
  7. 7. @stephenjanaway A BRIEF HISTORY OF SOFTWARE TESTING WWW.TESTINGREFERENCES.COM/TESTINGHISTORY.PHP THE HISTORY OF SOFTWARE TESTING BY JORIS MEERTS KNOW YOUR HISTORY
  8. 8. @stephenjanaway 1958 1968 1976
  9. 9. @stephenjanaway 1958 1968 1988 1999 1976 19962001 20092011
  10. 10. @stephenjanaway I THINK THE FUTURE OF TESTING MEANS TEST COACHING
  11. 11. @stephenjanaway ISN’T THIS JUST WHAT HAPPENS WHEN COMPANIES GO AGILE?
  12. 12. @stephenjanaway ISN’T THIS JUST ANOTHER NAME FOR A TEST MANAGER?
  13. 13. @stephenjanaway Dev Manager Dev Manager Dev Manager Test Manager
  14. 14. @stephenjanaway Photo © Stefz
  15. 15. @stephenjanaway So far I’ve found 88 defects in the latest app release candidate! Great I’ll inform the dev manager Tester Test Manager Dev Manager We’re great, the test team have found 88 defects in the latest app release candidate! Jeez, damn testers….
  16. 16. @stephenjanaway Dev Manager Dev Manager Dev Manager Dev Manager Test Manager
  17. 17. @stephenjanaway
  18. 18. @stephenjanaway SupporterTest Coach Team Manager Product Owner Supporter
  19. 19. @stephenjanaway Here’s what I’ve found in my testing. Do you want to release? I’ll just grab another coffee and then get on with the 2018 tech strategy - must ask the Test Coach what I should add from a testing perspective Developer Test Coach Team Manager Tester Sure, let me just fix that one you think is critical, run the build through the CI and we’re good to go I read about a great new way to integrate testing into the pipeline, must mention it to the next test community
  20. 20. @stephenjanaway SO MR TESTING COACH… WHAT DO YOU DO? Image © Chris Hunkeler
  21. 21. @stephenjanaway I COACH, DUH…
  22. 22. @stephenjanaway YOUR ROLE AS A COACH Mentor • Ongoing relationship • Generally more informal and on demand • More long-term and takes a broader view of the person • Focus is on career and personal development Coach • Relationship has a set duration • Short-term • More specific • Focus is generally on development/issues at work
  23. 23. @stephenjanaway "A COACH HAS SOME GREAT QUESTIONS FOR YOUR ANSWERS” “A MENTOR HAS SOME GREAT ANSWERS FOR YOUR QUESTIONS”
  24. 24. @stephenjanaway LEAD THE TESTING DON'T LEAD THE TESTERS WITH A WIDER REMIT THAN A SENIOR TEST ANALYST
  25. 25. @stephenjanaway INFLUENCE NOT OWNERSHIP
  26. 26. @stephenjanaway THERE TO SERVE
  27. 27. @stephenjanaway BROAD BUT SHALLOW SYSTEMS KNOWLEDGE
  28. 28. @stephenjanaway NOT THE MAIN ESCALATION POINT
  29. 29. @stephenjanaway SPOKESPERSON FOR COLLABORATIVE TESTING
  30. 30. @stephenjanaway EDUCATE, EDUCATE, EDUCATE Photo © Richard Lee
  31. 31. @stephenjanaway EDUCATION - PEOPLE • Educating Managers • About testing • About managing testers • Performance review and competency development help • Educating Senior Managers • About testing • About investment in testing • Educating Testers • How to talk about testing more effectively • How to fight their own battles...
  32. 32. @stephenjanaway EDUCATION - SKILLS • Educating Testers • Testing Mondays - context driven testing sessions • Testing Showcases - information sharing • A conference a year • Internal conferences • Widely publicising online events and meet-ups • A blog post a day
  33. 33. @stephenjanaway SO, (I WANT) TO BECOME A TEST COACH, WHAT SHOULD I DO?
  34. 34. @stephenjanaway EVERYTHING I JUST SAID!
  35. 35. @stephenjanaway LEARN HOW TO COACH
  36. 36. @stephenjanaway YOUR ROLE AS A COACH I Am I Will I Need • Not your boss • Not your leader • Not the decision maker • Not your cheerleader • Hold up the mirror to you • Suggest things you could try out • Guide you and sometimes challenge you • Give you feedback • Your trust • Your permission
  37. 37. @stephenjanaway HELP PEOPLE TO GROW G Goal - What Do You Want? R O W Reality - Where Are You Now? Options - What Could You Do? Will - What Will You Do?
  38. 38. @stephenjanaway ASK THE TESTERS HOW YOU CAN SUPPORT THEM
  39. 39. @stephenjanaway
  40. 40. @stephenjanaway
  41. 41. @stephenjanaway FORM A COMMUNITY OF PRACTICE
  42. 42. @stephenjanaway TEST COMMUNITY •Testers group with a community leader and committee •Responsible for arranging events: •Discussion sessions •Internal speakers •Showcases •External speakers •Being the voice of testing •An enabler - getting testers together, talking and learning from each other
  43. 43. @stephenjanaway MAKE SURE THAT YOU ARE LEARNING
  44. 44. @stephenjanaway SO MR TESTING COACH… WHAT DO YOU DO? Image © Chris Hunkeler
  45. 45. @stephenjanaway ALL OF THIS AND MORE • Testing • Coaching and training about testing • Running the testing community • Working with teams to improve their testing • Educating managers and senior managers • Raising the company profile in the external testing community • Bringing the latest, greatest and most useful new ways of working into the group
  46. 46. @stephenjanaway BUT THIS WON’T WORK AT MY COMPANY…
  47. 47. @stephenjanaway HELPING EVERYONE BECOME RESPONSIBLE FOR QUALITY @stephenjanaway | www.stephenjanaway.co.uk | @testinginthepub

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