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RTM2RTM2
RTM2Rail Track Mindset
Building On Your Foundations for Success
FUFT & Coaching Session 7
RTM2RTM2
RTM2 Menu
1. Developing A Game Plan & Making
Contact (Full Day)
2. Building Desire (Fact Finding)
3. Building Desire (Fact Finding)
4. Creating Options (Fact Finding)
5. Creating Options (Fact Finding)
6. Presenting (Oscars)
RTM2RTM2
RTM2 Menu
7. Presenting (Falling in love)
8. Closing the Sale (Without a close)
9. Closing the Sale (LACPAAC)
10. Satisfying Your Client & Farming
11. Satisfying Your Client & Farming
12. One Stop Shop & SERVICE (full day)
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Team Selection
(One Month)
Divide Yourself
Into Teams of 3
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Team Selection
(2nd Month – New Teams)
Accountabilitybuddies
Asking The RIGHT Questions
To Get The RIGHT Answers
Back to Basics
Prospecting
First
Appointment
Closing
Creating
A Need
Second
Appointment
Service
In the Sales Cycle, When is the Sale Made?
What is the Fact Find For?
To Build A Relationship
That Lasts
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Pre-Close & Qualification
The Fact Find Is A Journey
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Pre-Close & Qualification
Are You With Me So Far?
Does That Make Sense Mr. Client?
Can You See How That Will Benefit
You & Your Family?
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Pre-Close & Qualification
Summary & Pre Close
If I Can Find a Product or Products
That Will Satisfy all Your Needs (e.g.)
and You Are 110% Happy With It,
Can I Assume You Will Go
Ahead Next Time?
Who Is The One In Control?
The One Asking
All The Questions
Who Is The One Making
The Most Money?
The One Asking
All The Questions
Six Ways to Make People like You
1. Become Genuinely Interested In Other People.
2. Smile.
3. Remember That a Persons Name Is To That Person
the Sweetest and Important Sound in Any
Language.
4. Be a Good Listener; Encourage Others to Talk
about Themselves.
5. Talk In Terms Of the Other Persons Interests.
6. Make the Other Person Feel Important And Do It
Sincerely
Dale Carnegie
The Non-Interview 10 Questions
1. What Is Your Name/What Can I Call You?
2. Where Do You Stay?
3. Are You Staying With Family (Do You Have Children)
4. What Do You Do For A Living/Business?
5. Where Do You Work/Where Is Your Business Based?
6. How Long Have You Worked There?
7. What Do You Do In Your Free Time?
8. Do You Enjoy Travel
9. Give Compliments (If Appropriate)
10. Discuss Current Issues
The Non-Interview 10 Questions
Your Version
Asking Questions & Listening
Looking for Values & Beliefs
Asking Questions & Listening
Fact Finding is 90%
Listening 10% Asking
Become a Good Listener &
Then a Great Fact Finder
How Are You Going to Know
Your Clients Needs?
How Are You Going to Know
Your Clients Needs?
AskAsk
Questions LahQuestions Lah
Asking Questions Without
Asking Questions
Conversational Questioning
Chit Chat lah
List of Values
Health Financial Security
Possessions Free Time
Family Friends
Learning Happiness
Relationships Lifestyle
Personal Growth Development of Talents
Contribution Purpose of Life
Diversity Effort
Frugality Generosity
Justice Order
Productivity Security
Truth Wealth
Peace of Mind Fame
Spiritual Fulfillment Life
Travel Sense of Accomplishment
Respect Integrity
Role Play
(Asking Questions)
Role Play
(Asking Questions)
What Questions Do you Need To Ask?
Disturbing Questions
With YOUR 10 Questions
Role Play Day
Introduction
The Non Interview
Values & Beliefs
Listening & Asking Questions
Disturbing (positive & negative)
Pre Close & Qualification
With Rapport …
3 Way Role Play
(Asking Questions)
2 People Role Playing –
1 Person Watching And Recording
What To Look For?
1. How Did It Make You Feel ? (be honest)
2. Would You Buy This Person?
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Features
&
Benefits
RTMRTM
Old School Selling
What Is A Feature?
Make A List Of 5 Features
Top 5 Products
RTMRTM
Old School Selling
What Is A Benefit?
Make A List Of 5 Benefits
With Explanations
(Top 5 Products)
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Features & Benefits
Explain Features
Sell Benefits
(Demonstrate How This Product
Will Change Their Lives)
RTMRTM
Which Means That …
Link Phrase
RTMRTM
Feature
Which Means That …
Benefit
Role Play
(Features & Benefits)
RTM2RTM2
Attitude Is Shaped By
Influence & Associations
Who Are You Around?
Who Is Influencing You?
What Do They Say?
What Do They Read?
Are THEY Successful?
RTM2RTM2
“Learn From The Mistakes
Of Others, You’ll Never
Live Long Enough To
Make Them All Yourself”
Ralph Waldo Emerson
Daily Motivation
Give Your E-mail Address, I Will Put
You On My ‘Daily Motivation’
E-mail Address List
mark@chattertonworld.com
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Homework
1. 10 Questions (your version)
2. None Interview to 5 People
3. Practice None Interview
4. Listen to Norman Levine Audio 2
5. Practice Rapport
6. Practice Features & Benefits
Next Weeks Class
Korea
On or Off ?
RTM2RTM2
Good Luck &
See You Next Week

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Rtm2 session 7