1) Humans nearly always try to do what they think is right rather than deliberately doing wrong, even if their actions seem misguided from an outside perspective. 2) We understand far less than we think from conversations and written communications like emails. We often wrongly attribute intentions to others. 3) To promote civility and understanding, we should accept that others are trying to do right, recognize that we interpret things wrongly, and work on effectively communicating our perspectives.

1. When we permit rudeness our patients die
unnecessarily
@civilitysaves

2. A little (gentle) challenge to our assumptions…

4. “I just wish that people
would do the right thing”

5. Doing the right thing

6. How often have you seen others deliberately
doing the wrong thing in a professional setting?

7. How often have you deliberately chosen to do
the wrong thing?

8. It is near impossible for humans to
deliberately do the wrong thing.

9. It is near impossible for humans to
deliberately do the wrong thing.
Even when it looks crazy from the outside, it
is making sense to the person doing it.

13. Consequentialists

14. Consequentialists

15. Consequentialists
Deontologists

16. Consequentialists
Deontologists

17. Consequentialists
Deontologists
Phronesis

18. Our decision making is a function of what we
think is right and what we are allowed to do.
Almost nobody is trying to do the wrong thing

20. What’s your theme tune?

22. When did the wheels come off?

24. Have you ever been misinterpreted?

25. Have your words ever been misunderstood?

26. What % of conversations/emails do you understand?

27. You’ll
understand
80% of what
I say
Actually, I’ll
understand
90% of what
you say

28. Receivers understand 78% of voice
And only 56% by email

29. How come we are so accurate at estimating how
much others will understand when we talk?

30. And how come we are so rubbish at estimating how
much others will understand when we write?

31. What is going on when we talk?

37. What is going on when we receive an email?

42. What does it all mean?

43. We understand far less than we think.

44. We understand far less than we think.
and we attribute intentions to others that are
completely wrong.

45. Know people are trying to do the right thing
Accept we interpret things wrongly
Work on our theme tunes

46. civility saves lives