This document outlines phone system training for Customer Service Associates on the ShoreTel phone system used at Salud Family Health Centers. It covers answering calls, making calls, transferring calls, and provides references for more information. The training focuses on the 100 Series phones and covers picking up and using the headset, appropriate greetings, dialing 9 for outside lines, using the directory to find internal contacts, and transferring calls by pushing the transfer button and dialing an extension number.