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We Make Mobile  Better World’s Largest Mobile Testing  and Market Research Community © 2008, 2009, 2010 Mob4Hire Inc. All rights reserved. Unauthorized duplication is prohibited.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Problem for Mobile App / Web Developers 89% of users experience application crashes. Bad Software = No Downloads = No Revenue “But … how can we create a great user experience?” Mobile users  need to see at least 4 stars  before they’ll download / purchase. Understanding customers lets you create persistent and viral mobile experiences
 
Ste Step 1   Register and start a project Step 2   Select handset, carrier & country combo’s  Step 3   Testers download, run app and  perform test script; can involve roaming and tasks plus functional and usability testing Step 4   MOB STAR  Rating;  testers complete Impact /  Performance survey Step 5   Testers get paid, results gathered, analyzed & reported
MOBEXPERIENCE CASE STUDY ,[object Object]
Where to begin improvements MobExperience points out where developers should focus; verbatims (i.e. user comments) from study give further detail on what needs to be improved. ,[object Object],[object Object],[object Object],[object Object]
Usability Progress 1  MobStar Ratings based on users’ overall rating of the mobile app using a 5-star scale. 2  Loyalty ratings can range from 0 (low loyalty) to 10 (high loyalty). With user feedback, app got better ,[object Object],[object Object]
Outcomes in App Store after release Test Sept/Oct; Submitted Oct 13. Live Oct 26. SUCCESS!! Apple  accepted  app on first try submission to app store. Avg User Rating = 4+ “ Who knew it would be ____ that would jump to the front of the line in retail app development?  Highly recommended!”
HOW WE DO IT ,[object Object]
MobExperience Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],1 Based on research by Bob E. Hayes, Ph.D. at  Business Over Broadway 2 Example use “The Impact of Mobile User Experience on Network Operator Customer Loyalty” research  http://www.mob4hire.com/services/global-mobile-research IMPACT RAP ID Loyalty Metrics tells us “what’s important” to users
PERFORMANCE  Measuring software attributes tells us “how are we doing?” User Experience Software Dimension # of Attributes Definition Overall 2 App meets expectations and does what it is designed to do Stability 4 App behaves consistently across use and does not interfere with other smart phone functions (besides voice) Application Launch 3 App installs easily and opens immediately and consistently User Interface Requirement 5 App is easy to use; graphics, output and menu is easy to understand Language 2 App’s grammar and spelling are correct; if translated, the language used is appropriate and natural Usability 7 Can perform functions with precision; App responds quickly; Inputting information is easy Connectivity 2 App does not interfere with phone calls; works well with limited wireless connectivity Developer Specified Up to 5 Up to 5 developer questions with basic market research or direct reference to specific functionality in mobile app / website
Driver Matrix Helps Prioritize Investments Correlating “Impact” vs. “Performance” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Seriously. You can Trust in the Mob. Partners Awards Customers
Join the Quality Revolution Contact info@mob4hire.com For a quote and a sample case study which shows a detailed look at the process and usability science behind MobExperience. [email_address]   www.mob4hire.com   www.mob4hire.blogspot.com www.twitter.com/mob4hire

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Mobile Usability Overview

  • 1. We Make Mobile Better World’s Largest Mobile Testing and Market Research Community © 2008, 2009, 2010 Mob4Hire Inc. All rights reserved. Unauthorized duplication is prohibited.
  • 2.
  • 3. The Problem for Mobile App / Web Developers 89% of users experience application crashes. Bad Software = No Downloads = No Revenue “But … how can we create a great user experience?” Mobile users need to see at least 4 stars before they’ll download / purchase. Understanding customers lets you create persistent and viral mobile experiences
  • 4.  
  • 5. Ste Step 1 Register and start a project Step 2 Select handset, carrier & country combo’s Step 3 Testers download, run app and perform test script; can involve roaming and tasks plus functional and usability testing Step 4 MOB STAR Rating; testers complete Impact / Performance survey Step 5 Testers get paid, results gathered, analyzed & reported
  • 6.
  • 7.
  • 8.
  • 9. Outcomes in App Store after release Test Sept/Oct; Submitted Oct 13. Live Oct 26. SUCCESS!! Apple accepted app on first try submission to app store. Avg User Rating = 4+ “ Who knew it would be ____ that would jump to the front of the line in retail app development? Highly recommended!”
  • 10.
  • 11.
  • 12.
  • 13. PERFORMANCE Measuring software attributes tells us “how are we doing?” User Experience Software Dimension # of Attributes Definition Overall 2 App meets expectations and does what it is designed to do Stability 4 App behaves consistently across use and does not interfere with other smart phone functions (besides voice) Application Launch 3 App installs easily and opens immediately and consistently User Interface Requirement 5 App is easy to use; graphics, output and menu is easy to understand Language 2 App’s grammar and spelling are correct; if translated, the language used is appropriate and natural Usability 7 Can perform functions with precision; App responds quickly; Inputting information is easy Connectivity 2 App does not interfere with phone calls; works well with limited wireless connectivity Developer Specified Up to 5 Up to 5 developer questions with basic market research or direct reference to specific functionality in mobile app / website
  • 14.
  • 15. Seriously. You can Trust in the Mob. Partners Awards Customers
  • 16. Join the Quality Revolution Contact info@mob4hire.com For a quote and a sample case study which shows a detailed look at the process and usability science behind MobExperience. [email_address] www.mob4hire.com www.mob4hire.blogspot.com www.twitter.com/mob4hire

Editor's Notes

  1. Adidas needed testing of it’s iPhone app “MyCoach” … location based testing is a challenge for many developers. MyCoach is available now on the iPhone App Store.
  2. $80MM total opp with 1MM mobile developers. These tests have utilized the best part of the “mob” … the people. These require location, mobility, different carriers, manually checking voice quality, etc… they cannot be automated because there needs to be a person at the other end of the developers phone.
  3. $80MM total opp with 1MM mobile developers. These tests have utilized the best part of the “mob” … the people. These require location, mobility, different carriers, manually checking voice quality, etc… they cannot be automated because there needs to be a person at the other end of the developers phone.
  4. Telecom / handset firms have “Developer Network” divisions to help 3 rd party mobile developers create software for their platform Partner engagements facilitate low-cost developer acquisition into Mob4Hire community.