1. DAFTAR ISI
HALAMAN JUDUL
LEMBAR PENGESAHAN
KATA PENGANTAR ..............................................................................................
DAFTAR ISI.............................................................................................................
DAFTAR TABEL.....................................................................................................
DAFTAR GAMBAR................................................................................................
DAFTAR LAMPIRAN ............................................................................................
BAB I PENDAHULUAN..........................................................................................
1.1 Latar Belakang......................................................................................................
1.2 Rumusan Masalah.................................................................................................
1.3 Tujuan Penelitian...................................................................................................
1.4 Kegunaan Penelitian..............................................................................................
1.4.1 Kegunaan Praktis.......................................................................................
1.4.2 Kegunaan Teoritis......................................................................................
1.5 Kerangka Pemikiran..............................................................................................
1.5.1 Anggapan Dasar........................................................................................
1.5.2 Hipotesis ....................................................................................................
1.6 Metode Penelitian..................................................................................................
1.6.1 Jenis Penelitian..........................................................................................
1.6.2 Operasional Variabel Penelitian ................................................................
1.6.3 Unit Analisis, Populasi dan Sampel..........................................................
1.6.4 Teknik Pengumpulan Data........................................................................
1.6.5 Teknik Analisis Data ................................................................................
1.7 Lokasi dan Jadwal Penelitian................................................................................
1.7.1 Lokasi Penelitian.......................................................................................
1.7.2 Jadwal Penelitian.......................................................................................
2. BAB II TINJAUAN PUSTAKA
2.1 Compensation........................................................................................................
2.1.1 Pengertian Compensation..........................................................................
2.1.2 Jenis-jenis Compensation..........................................................................
2.1.3 Asas Compensation...................................................................................
2.1.4 Manajemen Compensation........................................................................
2.1.5 Faktor-faktor yang mempengaruhi Compensation....................................
2.1.6 Tujuan Sistem Compensation....................................................................
2.2 Internal Service Quality........................................................................................
2.2.1 Pengertian Internal service Quality...........................................................
2.2.2
2.3 Turnover Intention.................................................................................................
2.4 Pengaruh Compensation dan Internal Service Quality terhadap Turnover Intention
BAB III IBJEK PENELITIAN
3.1 Objek Penelitian....................................................................................................
3.2 Sejarah Singkat Rumah Sakit Banjar Patroman ...................................................
3.3 Struktur Organisasi Rumah Sakit Banjar Patroman.............................................
3.4 Jumlah Karyawan dan Klasifikasinya...................................................................
3.5 Kompensasi Karyawan.........................................................................................
3.6 Aktifitas Rumah Sakit Banjar Patroman...............................................................