Personal Information
Organization / Workplace
Birmingham, United Kingdom, Oxfordshire United Kingdom
Occupation
Customer 1st Team Leader
Website
www.facebook.com/rob.elkins
About
I have over 10 years’ experience of working in the social sector and of delivering high quality services. This has been predominantly working with young people and vulnerable adults and includes six years working within the homelessness and housing sector.
Having successfully delivered in various roles, from frontline customer support through to youth worker, project leadership role and operational and strategic management, I have experience of working with a wide range of people and have developed the skills needed to be successful in a wide range of settings and to navigate complex challenges.
I am very values driven, passionate about raising aspirations, participatory approaches to w...
- Presentations
- Documents
- Infographics
Free Call Center Training | Unleashing the Enormous Power of Call Center KPIs
MetricNet
•
9 years ago
15 Tips for Training Call Center Agents
TalkdeskInc
•
7 years ago
Coaching Your Employees, March 2014
Ed Batista
•
10 years ago
Mentoring & coaching for optimal performance
Faakor Agyekum
•
10 years ago
The Ultimate Contact Centre Management Survival Guide
Oxbridge Academy
•
7 years ago
Office etiquette telephoning
Sarwan Singh
•
9 years ago
Presentation: Telephone Etiquette
Nicholas Mustelin
•
11 years ago
Workplace etiquette
Rachel Weber
•
12 years ago
Professional telephone etiquette
Isidro Buenaobra
•
11 years ago
Handling Difficult Calls
Bhavana Agarwal
•
15 years ago
Telephone Etiquette
Sudha Koya
•
15 years ago
5 Steps for Handling an Angry Caller in the Call Center
TalkdeskInc
•
8 years ago
The five golden rules of call handling
Neha789456
•
8 years ago
Call Handling skills
Gaurav bhatnagar
•
16 years ago
7 Pillars Of Customer Service
Sales Progress
•
14 years ago
16 Customer Service Secrets We Learned at Headsets.com: The Super Pickle Way
Headsets
•
10 years ago
Managing Customer Service
Yodhia Antariksa
•
17 years ago
Customer Service Basics
Stephanie Orange
•
15 years ago