Setting up Freshdesk to work with your Support Emails and automatically convert them as tickets.

1. Email to Ticket Conversion
Configuring Freshdesk to work with your Support Emails

2. Where is the Email Settings page?
Everything
you need is under
Admin > Email
Settings

3. If you don’t have your own
Support email address
Freshdesk will
provide you one
Your users can send an email to
this address and it will
automatically be converted as a
ticket

4. If you already have a
support email address
You must enter it
here and forward a copy of
support emails to this
forwarding address
Freshdesk will use your
support email address as the
“From address” when replying
to tickets

5. If you have multiple
Support email addresses
No
Problem! Just add each
email address and make sure
you forward these emails to
the correct forwarding
address
You can also choose to
automatically assign these tickets to Freshdesk will use the
the appropriate support group. correct “From address”
when replying to tickets.

6. That’s it. You’re Done!
No messing around
with your email
servers
You don’t have to
worry about SMTP,
POP, IMAP port
numbers etc.
Just configure a simple
forwarding rule and
you are all set!