The survey found that patients with rare diseases face long delays in diagnosis, seeing multiple doctors and receiving misdiagnoses. At the time of diagnosis, many patients report not receiving enough information or not understanding what they were told. Most respondents feel that general practitioners, pediatricians and even specialists lack adequate knowledge about rare diseases. Access to treatment, specialists and support is also limited, and the majority of patients incur significant personal costs for care of their rare disease, averaging $14,400 annually outside Quebec.