2. Waiting time strategy……….
Employee operational logic
They keep clean all chairs &
tables before customers are
arrive.
They keep water jug & glass on
the table already.
They use electronic machine
for billing.
4. Differentiate waiting customer
They provide special cabin/ table for family people
where as ordinary table for common people.
They provide fast service for special order or pre-
order.
They supply the service/order within 10 minute.
5. Make waiting fun
They use sound system for customers for making
environment peace.
They use air conditioner for making comfort to
customers.
Facility
Deem Lighting Environment
Luxurious seat for customers
Air conditioner
Sound system
Customer need not go to billing counter for payment.
6.
7. Suggestion…….
They should use the television to make the waiting fun.
They should make fast service.
They should provide manu-card in every table.
They should use odor to make the environment pleasure.
They should use standard decoration. so, customer may
attract more or willing to spend more time.
The should use colour combination in their lighting
system.