Statistical Process Controls in Health care Overview

1. Statistical Process Control in Healthcare Thursday, July 10, 2008 Christy Dean-Benson, BSCIS, MCSE, HCM Manager, Clinical Informatics and Analysis Moses Cone Health System (MCHS) [email_address] 336-832-8724

2. Agenda We serve our communities by preventing illness, restoring health and providing comfort, through exceptional people delivering exceptional care. Statistical Process Control (SPC) in Healthcare Data Analysis and Interpretation

6. What is a SPC We serve our communities by preventing illness, restoring health and providing comfort, through exceptional people delivering exceptional care. Whether you are looking at patient falls, wait times, medication timing, or you must first examine and fully understand the process first. Select few indicators and develop a collection plan Ask Questions How much data do you really need?

7. What is a SPC? We serve our communities by preventing illness, restoring health and providing comfort, through exceptional people delivering exceptional care. Turn data into information that can be easily understood Why Variation is important Two types of variation Common cause variation which is intrinsic to the process and will always be present. Special cause variation which stems from external sources and indicates that the process is out of statistical control.

8. Are we in Control? We serve our communities by preventing illness, restoring health and providing comfort, through exceptional people delivering exceptional care. In Control Out of Control