Ensure On Time Delivery for Maintenance/QA Projects -Rekha Ramrakhiyani Santosh Kumar (BirlaSoft) presented at 1st International Colloquium on CMMI High Maturity Best Practices held on May 21, 2010, organized by QAI

1. Ensure On Time Delivery for
Maintenance/QA Projects
-Rekha Ramrakhiyani
Santosh Kumar
(BirlaSoft)
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2. Ensure On-Time Delivery for
Maintenance/QA Projects
Author- Rekha Ramrakhiyani
Co-Author- Santosh Kumar
Business Excellence

3. Key Delivery Challenges - Managing Maintenance/QA
Projects
 Estimation accuracy
 On Time delivery
 Managing the deliveries within stipulated effort
 Trade off between Schedule and effort
 Proactive Project management
Project Management with leading indicators
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4. Possible solution to address -Key Delivery Challenges
 Modeling around :
• Prediction Of Timely Delivery
• Prediction Of Meeting Effort Targets
• Validation of Estimates
• Guidance towards optimum team composition
Modeling around leading indicators
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5. Solutions provided by Maintenance/QA Project Model
 Predicting confidence interval for On time Delivery
 Predicting certainty for meeting effort targets
 Suggesting Optimum Process composition
 Enabling What If Analysis
 Identifying Critical Sub process for statistical control
Modeling around leading indicators
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6. Frame work -PPM Model for Maintenance/QA Projects
No of Small Tickets 2
No of Medium Tickets 5
No of Large Tickets 4
Total number of Tickets 11
Available Team Size 2
Hours Per Manday 8
Planned Start Date 1-Nov-09
Planned End Date 30-Nov-09
Planned Release Duration in Days 21
Total Available Effort in Hrs 336
Certainty of On Time Delivery -115.30
Forecast for OTD
PPM for Prediction of On Time Delivery
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7. Features for-Maintenance/QA Project Models
 Inputs Required for Model
 Estimated work packets/Tickets
 Estimated team composition
 Release start and end dates
 Probability Distributions for effort baselines
 Frequency for PPM Execution
 Start of the Release
 During release with real process behavior
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8. Pilot Implementation of Maintenance Model
PPM Execution at start of the release
Certainty of meeting OTD Target
Only 63% Certainty for meeting OTD Target
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9. Pilot Implementation of Maintenance Model
Identifying Critical Sub process
Large Ticket’s CUT activity is
contributing most for
variation in OTD
Large Ticket's CUT Phase effort is statistically tracked
and strong code review has been identified as corrective action
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10. Pilot Implementation of Maintenance Model
PPM Execution -Post Corrective actions
Certainty of meeting OTD Target
Post Corrective Actions-Certainty for meeting OTD Target
Has improved to 97%.
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11. Critical Success Factors
 Easy to understand and execute
 Customizable as per Project Specific Requirements
 Does not require any Organization specific base line values
 Can be used for QA as well as Maintenance Type of Projects
 Re-calibration with real time process performance
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12. Benefits
 Providing leading indicators
 Productivity Improvement
 Helping Projects in the estimates
 Improved OTD delivery for projects
 Reduction in effort over run for Projects
 Improved Customer confidence
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13. Q&A
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14. Thank You
Author- Rekha Ramrakhiyani
Senior Manager – Business Excellence
Email- Rekha.ramrakhiyani@birlasoft.com
Co-Author- Santosh Kumar
Head - Business Excellence Process Group
Email- santosh.kumar@birlasoft.com
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