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PrimoCollect 2012
PRIMOCOLLECT GROUP –UA MARKET LEADERPrimoCollect Group of Companies (“PrimoCollect”) - the largest independentUkrainian NP...
MAIN FIGURESPrimoCollect Group offers the unique combination of local operationalexpertise, strong foreign institutional i...
PRODUCTS AND SERVICESFOR YOUR BUSINESSPrimoCollect employs sophisticated, scoring, valuation andcollections processes that...
WE ACCOMPANY THE CLIENT          AT ALL STAGES                                              Last payment day              ...
SELL PORTFOLIO –GET CASH FLOWNominal sales price is equivalent to net cash flows for 12-16 months of col-lection. At the s...
TRY THE BEST PRACTICE ON MARKET Cases for                            Referenceoutsourcing                              dat...
GENERAL COLLECTION          PROCESSESStage 1                          Stage 2                                             ...
IT KNOW-HOW - “ePrimo”ePrimo created special for debtors. From today the customers may getup-to-date information about the...
SECURITY & PERSONAL DATAInfrastructure• Public Key infractructure based  on certificates• Certificates expires after 30 da...
CLIENTS & MEMBERSHIP
03067 Kiev, I. Lepse Blv, 4,                      79015 Lvov, Smal’-Stots’koho str, 1BC Silver, tel./ fax +38 (044) 351 18...
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PrimoCollect 2012

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Operating since 2006, PrimoCollect Group is one of the most experienced and longest serving debt recovery agencies in the Ukrainian market, offering its clients extensive operational capabilities in debt acquisition, outsourced debt collection and related risk management consulting services. The company was among the first to begin purchasing portfolios of non-performing loans in Ukraine and currently leads the market by volume of acquired non-performing receivables under management.

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PrimoCollect 2012

  1. 1. PrimoCollect 2012
  2. 2. PRIMOCOLLECT GROUP –UA MARKET LEADERPrimoCollect Group of Companies (“PrimoCollect”) - the largest independentUkrainian NPL operator and collection agency was founded in 2006 (Ultimo).In July 2010 Abris Capital Partners, a large CEE Private Equity Fund, became amajority shareholder of PrimoCollect Group. This acquisition symbolized a newstage in development of the company and spurred its continuing growth at theUkrainian market. Mezzanine Management became a minority shareholder in late2010. Our investors have large capital commitments to fund PrimoCollect growthand NPL acquisition activity. jul, 2010 Dec, 2010 Purchase of first portfolio jun, 2008
  3. 3. MAIN FIGURESPrimoCollect Group offers the unique combination of local operationalexpertise, strong foreign institutional investor base, extensive founder trackrecord of NPL transactions in Eastern Europe and highest standards ofinformation disclosure, transparency and corporate governance. Soft collection – 400 + operators More than 12k connected calls / 100k attempts per day Up to 60k letters per week, typical monthly volume over 240k letters 2 mln SMS per month 50k IVR per day Ability to service large pools (> 900k cases) of retail NPLs 50+ field collectors with additional capacity outsourced (30+) Legal Department: lawyers, prepare 100% documentation, B2B specialists cove Around 3k field visits per month Expandable (up to 50%) collection rage capacity New IT systems and complete range of soft collection tools � (dialling systems, SMS, other)
  4. 4. PRODUCTS AND SERVICESFOR YOUR BUSINESSPrimoCollect employs sophisticated, scoring, valuation andcollections processes that utilize a unique proprietary IT platform,providing the company with market-leading tools and strategiesfor managing and collecting client NPL portfolios and portfoliosowned by the group.PrimoCollect offers the following services to clients:Purchase of Debt – providing clients with liquidity through acquisition ofportfolios of delinquent loans.Outsource Debt Collection – providing clients with the full range of traditionaldebt collections services, including all types of outsourced collections, includingsoft, hard and legal, for all types of banking products.Consulting – consulting clients on credit risk management, assessment of theeffectiveness and opportunities for improvement of the debt collectionprocesses, evaluation and development of scoring systems for clients, as well asIT consulting.
  5. 5. WE ACCOMPANY THE CLIENT AT ALL STAGES Last payment day 0 – 180 days ago 180 - 540 540 + Purchase Regular Internal Internal Outsourcing portfolioPAYMENT HISTORY collection collection (commission) restructuring restructuring Sometimes Consulting Internal Outsourcing Sell portfolio collection (commission) change strategy Working with your portfolios Seldom Outsourcing Sell portfolio Sell portfolio (commission) Legal Never or Outsourcing once (commission) Legal Legal
  6. 6. SELL PORTFOLIO –GET CASH FLOWNominal sales price is equivalent to net cash flows for 12-16 months of col-lection. At the same time taking into account the discounting, cash flow fromsales is always greater than 10 - 40% of cash flow from internal collection.
  7. 7. TRY THE BEST PRACTICE ON MARKET Cases for Referenceoutsourcing data +20% +25% Segmentation Internal collection Internal collection Primo Collect Primo Collect Best Reclassification Fraud Restructuring Selection the strategy Recoveries Costs or Net CF comission Strategy 1 Strategy 2 Stage 1 Stage 1 Stage 2 Stage 2 Giving us the portfolio for outsourcing you get a Stage 3 Stage 3 more efficient process, a greater Cash Flow and will be focus on core business. ... ... Strategy N ... ... Stage 1 ... ... Stage 2 ... ... Stage 3
  8. 8. GENERAL COLLECTION PROCESSESStage 1 Stage 2 Stage 3 Rapid distant Thorough process PrimoCollect communication of personal visits manages: with debtors: to debtors in order • prosecution in courts • letters to convince them • executive service • phone calls of the necessity • law enforcement • SMS to repay • IVR • IVM etc. SKIP TRACING RESTRUCTURING WITHDRAWAL Lawyers and B2B specialists – responsible for portfolio cases 100 % coverage Security Department
  9. 9. IT KNOW-HOW - “ePrimo”ePrimo created special for debtors. From today the customers may getup-to-date information about their debts on-line. Offers Payments Refinancing Restructuring Actions On-line Balance consulting
  10. 10. SECURITY & PERSONAL DATAInfrastructure• Public Key infractructure based on certificates• Certificates expires after 30 days• Security protocol HTTPS• Randomize password by SMS (only known phones)• Password expires after 5 minutes DataBase • Restricted area with read only privileges • Temporary tables for insert and update data • Night process for data replication
  11. 11. CLIENTS & MEMBERSHIP
  12. 12. 03067 Kiev, I. Lepse Blv, 4, 79015 Lvov, Smal’-Stots’koho str, 1BC Silver, tel./ fax +38 (044) 351 18 78 tel./fax. (032) 242 99 30Valeriy Kopelets: vkopelets@primocollect.com.ua office@primocollect.com.uaLyudmila Tkach: ltkach@primocollect.com.ua www.primocollect.com.ua

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