Personal Information
Organization / Workplace
Mumbai Area, India India
Occupation
Vice President and National SD Head – Customer Service Organization
Industry
Telecom / Mobile
Website
www.linkedin.com/in/pnshukla
About
Blend of Business Acumen, Leadership, and Strategic & Operational competency
* Domain knowledge of Telecom , DTH , IT and Office Automation verticals
* In depth exposure of High Enterprise / Top corporate, Carrier, Small and Medium Business and
Retail segments.
* Hands-on with strong operational experience in each and every process of Customer Life Cycle
* Management and Order Fulfillment /Service Delivery Life cycle management.
* Proven ability of managing large workforce 300+ including senior Management team and 2000+
field forces , external agencies /Vendors at 3000+ towns at national level
* Significant experience of launching of Operation from Scratch and running the op...
Tags
customer service
leadership
management
operation
business
change management
innovation
customer experience
managament
service delivery
retail
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