этика телефонного общения

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Maria Pescherova

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Какие навыки нам необходимы

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этика телефонного общения

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Editor's Notes

Признаки качественного и некачественного обслуживания пациентов ( работа в командах) 2. Слайд 2-4, обсуждение рассказов ситуаций 3. неправильные и правильные выражения 4. Слайд 5-10 5. Мейл для Карела
неправильные и правильные выражения Слайд 5-10
Мейл для Карела