1. Case Study Client Problem
Before engaging the services of Optimum Security on We deployed a
their site, base on our findings, youngsters aged 14-25 Marked 4x4
years go swimming, diving and filming themselves SUV stationed
Client images to be viewed on the web. A report based on at the
Thames Valley Police findings states, 66% of incidents entrance of
The piece of land along Station Road, Chinnor occurred on inland waters such as that of Chinnor and the ridge way,
belonging to Taylor Wimpey mainly consists of it’s quite a major issue. this was done at no extra cost.
two major areas, mainly the development site and We also provided local and emergency
quarry lakes. mobile backup patrols. Due to our
operations expansion, we provided a locally
A portion of the area
based responsive contract management
that is not being
support programme team. We also
developed lies off
conducted regular monthly review meetings
Quarry Lake. There is a
with service level agreements to our
stretch of public ridge way accessible to anyone company performance targets. This meant
along the side of the site. that we were able to specify and design a
This assignment has had its challenges due to the security service level, which met the
importance of the area being a national trail security requirements of the company. It
including the lake and therefore the assignment Solution also helped us develop new services as well
combines assessing the genuine visitors for the as improving existing ones for their
trail, would be trespassers and worse, people company.
going into the lake. To solve the persistent trespassing on Chinnor lakes,
To date the major incident reported in the area we introduced security officers exchanging positions
happened in August last year, when a lady broke that reduced time of single patrol from higher number
her leg having gained entrance to one of the lakes of patrols that reduced gaps between patrols and
in the quarry and had to be air lifted from the site. increased their frequency, as a result giving site higher
security presence.
Officer on site patrol
Chinnor Quarry Lake
Officer stationed at his post

2. Due to the size of the project, we ensured that
our team maintained constant radio and phone
communication between security officers, and
management. Our officers had to undergo and
complete an official intensive induction on joining
to the site. Officers deployed included big
imposing officers showing a Door Supervision SIA
Badge and Company ID card in order to handle
groups of people and trained on managing conflict.
The officers use our Real Time Readers to ensure safety
and purposes of lone working. Warning signs were
strategically placed around the site as a deterrent to
any potential intruders. Officers recorded and notified
management of any potential hazards as occurrence
and incident report books are filled, signed and
updated whenever there is an incident on site. This is
checked and certified regularly by our supervisors and
be available to the Management, Police, head office
and Health and safety inspectors. We also ensured that
The Officers also reported faulty site defence
barriers to the manager on site e.g., fencing.
We registered with the local Police station and Optimum Security Ltd
arranged regular Police patrols in conjunction with Part of the Optimum
our backup mobile patrols. Group of companies
We took on the responsibility of securing any Nobel House
9 A Nobel Road
unlocked doors, gates, alarms etc. as long as keys,
locks or codes were provided to our supervisors. Eley Estate
N18 3BH
Service Value Integrity
on site search register were regularly checked and
reviewed by management for any potential intruders
searched by searched by security officers

3. Case Study
Solution
After carrying out a ‘Lone Work Risk
Client Assessment’, we advised the client to have
manned security service in site. The risk of
Lovell Partnership is among personal attack on officer was high,
the leading provider of however after much consultation with local
affordable housing, police and the client, a decision was made
operating from nine to have one night duty security officer
regional offices in England,
Wales and Scotland. The Office on Instruction backed by a local company mobile response
unit.
company specializes in mixed tenure
developments especially urban regeneration
projects.
Client Problem
Lovell has currently started works on a £2.17
million development of new council housing for Our client’s site, High Lane in Hanwell, is located at the
the London Borough of Ealing. corner of the road, near large settlement of blocks of
flats and residential buildings around, with a pedestrian
foot path separating the site office from the building
site and access to general public. The site due to the
location and its previous history, it had been a play
ground for the youths from the blocks of flats. The
youths there have been playing on site and the project
which has a wood frame work is exposed to the danger
of being set on fire. Foot path next to site compound
Due to our operations expansion, we
provided a locally based responsive
contract management support programme
Lovell Affordable Housing Project team. We also conducted regular monthly
review meetings with service level
Lovell recently appointed Optimum Security Ltd as agreements to our company performance
their security solution provider for the scheme, at targets. This meant that we were able to
a site in High Lane, Hanwell, which will create 10 specify and design a security service level,
flats and five houses for affordable rent through which met the security requirements of the
Ealing Council. The development which was company. It also helped us develop new
replacing and existing garage block, is set to be services as well as improving existing ones
completed in March 2011 and Optimum is for their company.
providing security services over this period.
Site next to the Blocks of Flats

4. The officers use our Real Time Readers to ensure safety
and purposes of lone working. Warning signs were
strategically placed around the site as a deterrent to Conclusion
any potential intruders. Officers recorded and notified
management of any potential hazards as occurrence These are some of the benefits our clients
and incident report books are filled, signed and derive from sourcing our service. The
updated whenever there is an incident on site. contract is challenging and fulfilling to both
the client and Optimum Security.
Officers inspecting defence
The Officers also reported faulty site defence
barriers to the manager on site e.g., fencing.
We registered with the local Police station and
arranged regular Police patrols in conjunction with
our backup mobile patrols.
We took on the responsibility of securing any
unlocked doors, gates, alarms etc. as long as keys,
Officer Securing Site compound
locks or codes were provided to our supervisors.
Our officers had to undergo and complete an We registered with the local Police station and
official intensive induction on joining to the site. arranged regular Police patrols in conjunction with our
Officer deployed had a Door Supervision SIA backup mobile patrols.
Badge and Company ID card in order to handle We took on the responsibility of securing any unlocked
groups of people and trained on managing conflict. doors, gates, alarms etc. as long as keys, locks or codes Optimum Security Ltd
were provided to our supervisors. Part of the Optimum
Group of companies
Nobel House
9 A Nobel Road
Eley Estate
N18 3BH
Phone: 0845 600 3582
Fax: 0845 006 3582
E-mail: info@optimumsecurity.co.uk
www.optimumsecurity.co.uk
Site Lock-up at end of shift
Service Value Integrity