The Importance Of Usability For Internal Business Systems
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A presentation in front of 100 people at Manchester Digital's event 'Usability: What's The Use?' where Paul Rouke talks about the importance of usability especially for internal business systems
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The Importance Of Usability For Internal Business Systems
- 2. Manchester Digital’s Usability: What’s The Use? “Improving your bottom line (especially in a recession!)” by Paul Rouke User Experience Director at PRWD 28 th January 2009
- 5. Big barriers to staff productivity
- 12. “ the system doesn't do what I need it to do” “ if only the system allowed me to do…” “ it takes me a long time to do what I need to do ” “ the system is trying to be too clever – what are all these different options?”
- 13. “ the system confuses me ” “ the system actually makes my job harder” “ if only I was asked what I need the system to do for me”
- 14. Common reasons for these barriers
- 18. We all know how important it is to be considerate of what people want… …look what can happen when we’re not!
- 21. … and a quick example of how not to do it…
- 22. “ The government's £12.4bn NHS IT programme is "sleepwalking towards disaster" with suppliers, local trusts and clinical staff losing confidence in it…”
- 23. Here comes the cavalry…
- 25. User-centered design (what it actually means for businesses)
- 26. What to take away from this presentation
- 27. Ask yourself a few questions…
- 28. Is my business working as efficiently as possible?
- 29. Are my staff working as productively as possible?
- 30. Do I listen to what my staff want & need?
- 31. Do I know what is the on-going cost to my business?
- 32. The good news!
- 33. No matter what you have… e-commerce sites business websites information portals marketing campaigns internal systems …
- 34. Usability can and does improve your bottom line!
- 35. > this presentation > case studies > further information > plus leave your comments all available at: www.prwd.co.uk/events
- 36. Thankyou for listening to “Improving your bottom line” by Paul Rouke Office: 0161 918 6729 Mobile: 07739 745 126 Web: www.prwd.co.uk Email: [email_address]