The Importance Of Usability For Internal Business Systems

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A presentation in front of 100 people at Manchester Digital's event 'Usability: What's The Use?' where Paul Rouke talks about the importance of usability especially for internal business systems

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The Importance Of Usability For Internal Business Systems

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  2. Manchester Digital’s Usability: What’s The Use? “Improving your bottom line (especially in a recession!)” by Paul Rouke User Experience Director at PRWD 28 th January 2009
  3. What I’ll be talking about <ul><li>Internal business systems </li></ul><ul><li>(improving your efficiency and productivity) </li></ul>
  4. Topics <ul><li>Big barriers to staff productivity </li></ul><ul><li>Common reasons for the barriers </li></ul><ul><li>A video – what does user-centered design actually mean for businesses? </li></ul><ul><li>Something to take away with you </li></ul>
  5. Big barriers to staff productivity
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  11. <ul><li>A few quotes you might recognise ! </li></ul>
  12. “ the system doesn't do what I need it to do” “ if only the system allowed me to do…” “ it takes me a long time to do what I need to do ” “ the system is trying to be too clever – what are all these different options?”
  13. “ the system confuses me ” “ the system actually makes my job harder” “ if only I was asked what I need the system to do for me”
  14. Common reasons for these barriers
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  18. We all know how important it is to be considerate of what people want… …look what can happen when we’re not!
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  21. … and a quick example of how not to do it…
  22. “ The government's £12.4bn NHS IT programme is &quot;sleepwalking towards disaster&quot; with suppliers, local trusts and clinical staff losing confidence in it…”
  23. Here comes the cavalry…
  24. User-Centered Design
  25. User-centered design (what it actually means for businesses)
  26. What to take away from this presentation
  27. Ask yourself a few questions…
  28. Is my business working as efficiently as possible?
  29. Are my staff working as productively as possible?
  30. Do I listen to what my staff want & need?
  31. Do I know what is the on-going cost to my business?
  32. The good news!
  33. No matter what you have… e-commerce sites business websites information portals marketing campaigns internal systems …
  34. Usability can and does improve your bottom line!
  35. > this presentation > case studies > further information > plus leave your comments all available at: www.prwd.co.uk/events
  36. Thankyou for listening to “Improving your bottom line” by Paul Rouke Office: 0161 918 6729 Mobile: 07739 745 126 Web: www.prwd.co.uk Email: [email_address]

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