2. Disruptive behavior creates conflict
Tension arising from incompatible goals or
needs, in which the actions of one frustrate the
ability of the other to achieve their goal resulting
in stress or tension.
Examples of Disruptive Behavior:
Rudeness, verbal abuse,
intimidation, putdowns; angry
outbursts, yelling, blaming, or
criticizing, team members in front
of others; sexual harassment; or
even threatening physical
confrontations.
3. Nurse Jackie Dr. O’Hara
Dr. Cooper
Disclaimer: The following video contains inappropriate language, please be advised
5. “In this contradictory style, one party
exercises power to gain his own goals at
the expense of the other person. It is
characterized by aggression and lack of
compromise.”
(Arnold & Boggs, 2011)
http://us.123rf.com/400wm/400/400/danomyte/danomyte1001/danomyte100100024/6322975-cartoon-of-a-female-boxer-knocking-out-the-guy.jpg
6. “A solution-orientated response in
which we work together cooperatively to
problem solve”
(Arnold & Boggs, 2011)
http://www.staceyreid.com/news/wp-content/uploads/2012/06/agreement.png
8. “Surrender our own needs in a desire
to smooth over the conflict”
(Arnold & Boggs, 2011)
“Avoids direct confrontation, but attempts
to get even through manipulation”
(Johnston, 2013)
https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcR3fKPQWtqO6JJbmcaQCM44SDNQZgWG1QyEHYjzxMIoK4GdGNTE
9. “Setting goals, acting on those goals
in a clear, consistent manner, and taking
responsibility for the consequences of
those actions”
(Arnold & Boggs, 2011)
http://www.teacherspocketbooks.co.uk/images/teachers/cartoons/2AdultDiscussionChairs-Hi.jpg
12. Confront the client
Understand the other’s position
Define the problem(s)
Search for and evaluate alternative solutions
Agree upon, implement and evaluate the best
solution
13. Arnold, E., & Boggs, K, U. (2011). Interpersonal Relationships: Professional communication skills for Nurses (6th ed.).
St. Louis, Saunders.
Brixius, L., Wallem, L., and Dunsky, E. (Writers), & Ellis, S. (Director). (2009). Sweet’n All (Television series episode). In
L.
Brixius (Executive producer), Nurse Jackie. New York, NY: Showtime
Brixius, L., Wallem, L., and Dunsky, E. (Writers), & Ellis, S. (Director). (2009). Pill-O-Matix (Television series episode). In
L.
Brixius (Executive producer), Nurse Jackie. New York, NY: Showtime
Johnston, T. (2013). Resolving conflicts with clients and peers [Class handout]. Department of Nursing, Langara
College,
Vancouverr, Canada.
