1. Student Services Fall Development Day Creating the Great Experience Cluster

3. Shannon Whitman - Senior Human Resource Generalist - Committee Chair Ron Capute - Associate Professor Barbara Cipriano - Associate Dean, Public Safety Ronnie Malave - Campus Registrar Melinda Montero - Administrative Assistant II Ed Mueller - College Registrar Van Williams - TRiOand Outreach Director Mindy Yale - PSAV Instructor, Massage Therapy Diana Paliuca - Digital Media Specialist Or contact the committee at: greatexperience@palmbeachstate.edu

4. TIMELINE FROM SHANNON

5. Action plans What have you done?

6. Service Commitments

8. Answering or not answering the phone: that is the question.

9. “I hope someone answers the phone.”

10. “Do I just wait? Great, it’s ringing!”

11. Pass me along to the next person, please.

12. 15 minute wait

14. 5 minutes later…

16. Where is…? & How do I find…?

19. How to better handle peak

20. Develop one new initiative to better serve students during peak (Nov. – Jan.) 90 min break out in clusters Present survey information from staff and students

21. Find (1) one initiative that as a group you can facilitate immediate changes for the next peak period.

22. Develop a strategy that can be implemented college-wide that will make a better experience for students and/or staff during the next peak period.

23. Write up your conclusion for presentation after the afternoon cluster meetings.

25. Questions or comments? Send an e-mail to greatexperience@palmbeachstate.edu