Week 3

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Week 3

  1. 1. Week 3 McGraw-Hill/Irwin Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved .
  2. 2. Tools/techniques to help identify causes of the problem <ul><li>Fishbone diagrams (Ishikawa cause and effect) </li></ul><ul><li>Pareto charts </li></ul><ul><li>Flow charts </li></ul><ul><li>Scatter diagrams </li></ul><ul><li>Statistical Process Control Chart (SPC) </li></ul>1-
  3. 7. Decision-making style <ul><li>Intuitive </li></ul><ul><li>Objective </li></ul><ul><li>Autocratic </li></ul><ul><li>Collaborative/consensus </li></ul>1-
  4. 8. Decision-making model examples <ul><li>Center for Creative Leadership </li></ul><ul><li>Vroom-Jago </li></ul>1-
  5. 9. Influences on decision making <ul><li>Contextual factors </li></ul><ul><li>Urgency </li></ul><ul><li>Importance </li></ul><ul><li>Constraints </li></ul><ul><li>Resource availability </li></ul><ul><li>Political support </li></ul>1-
  6. 10. Influences on decision making <ul><li>Personalities </li></ul><ul><li>Diversity </li></ul><ul><li>Globalization </li></ul><ul><li>Ethics </li></ul><ul><li>Media </li></ul>1-

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