GadellNet Company Overview

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GadellNet Company Overview

  1. 1. Our Story: GadellNet Overview<br />
  2. 2. GadellNet Company Overview<br /><ul><li>Founded in 2003 by Joe Gadell
  3. 3. Established as a leader in small business IT Consulting
  4. 4. Grew 25% YOY average 2003 – 2010 exclusively on referrals
  5. 5. Headquartered in Brentwood, Missouri
  6. 6. Focused exclusively on St. Louis Small Business
  7. 7. Measured Customer Satisfaction Score of 4.97/5.00 as of April, 2011</li></ul>Several GadellNet engineers growing mustaches for cancer research<br />
  8. 8. Sample Customer Listing<br />Non-Profit<br />Small Business<br />Legal , CPA & Consulting<br />
  9. 9. GadellNet Leadership Team<br />Joe Gadell<br />Chief Technology <br />Officer<br />Owner and Founder of GadellNet Consulting Services, LLC.<br />Microsoft, Cisco, Symantec, etc. Certified Professional<br />Nearly 15 years of professional experience in computer technology and engineering.<br />Responsibilities Include:<br />Networking Team Leader, Technology Competency, Training, Network Engineering<br />Tom Stemm<br />Chief Executive <br />Officer<br />Private Sector Information Technology and Business Strategies, Not-for-Profit Information Technology Management, Applications and Systems Design, Business Analysis, Project Management, and Business Planning<br />Certified in Project Management and Information Systems Auditing<br />Responsibilities Include:<br />Development Team Leader, Senior Auditor, Senior Consultant<br />Nick Smarrelli<br />Chief Operations <br />Officer<br />Former Director of Sales for Ingersoll Rand<br />Certified in Six Sigma and Lean Management<br />Microsoft, Symantec and Cisco Certified Sales Professional<br />Responsibilities Include:<br />Operational Excellence Leader, Sales and Marketing, Implementation Specialist<br />
  10. 10. GadellNet – Our Customer Promise<br />Directcontact with officers of GadellNet during entire relationship – from the first meeting and beyond<br />ACCESSIBLE<br />Our team’s credo: “Whatever it takes”<br />COMMITMENT<br />Steadfast prioritization on small business customers<br />FOCUSED<br />Hiring and Recruitment of the best IT staff in St. Louis<br />EXPERIENCED<br />Documentation, Process and Consistency<br />DETAILED<br />Operate ethically, responsibly and always in the best interest of the customer.<br />ETHICAL<br />
  11. 11. Whatever IT Takes<br /><ul><li>Communication
  12. 12. Extraordinary communication between all stakeholders
  13. 13. Know our clients by name – always.
  14. 14. Knowledgeable, experienced and friendly technicians
  15. 15. Acknowledgment of every call within 15 minutes
  16. 16. Proactive Care
  17. 17. Provide exceptional service
  18. 18. All desktops, servers, network devices managed on one single platform
  19. 19. Reduce downtime and surprise issues
  20. 20. Automate updates, back-ups, desktop optimization, etc.
  21. 21. Accountability
  22. 22. Quality Control and follow-up
  23. 23. Performance metrics that fit your business
  24. 24. Ethics and Trust in all Interactions
  25. 25. More than just I.T. Support
  26. 26. GadellNet recognizes that computer issues are more than just issues – there are customer and personal implications that must be addressed. GadellNet technicians receive training on customer service – to ensure that our answer is always “yes, we can help you with that.”</li></li></ul><li>GadellNet Consulting Teams<br />GadellNet Small Business IT Consulting <br />Networking<br />Strategy and Execution<br />Business Operations<br />Applications<br />Infrastructure<br />Development<br />.NET – C#, ASP, VB<br />PHP/MYSQL<br />JAVA /J2EE<br />HTML/XHTML/HTML5<br />Database/CRM/ERP<br />Open Source/Custom CMS / C++<br />24/7 Help Desk<br />Hardware Support<br />Real-Time Issue Tracking<br />Desktop Support<br />Software Support<br />
  27. 27. GadellNet Small Business IT Consulting<br />Strategy & Execution<br /><ul><li>IT Integration
  28. 28. Virtual CIO
  29. 29. Program/Project Management</li></ul> Business Operations<br /><ul><li>Disaster Recovery Planning
  30. 30. Performance Management
  31. 31. Business Intelligence
  32. 32. IT Project Prioritization
  33. 33. Data Services
  34. 34. Managed Services/Help Desk</li></ul>Applications<br /><ul><li>Custom Application Management Consulting
  35. 35. Application Development
  36. 36. Application Integration</li></ul>Infrastructure & Network Engineering<br /><ul><li>Systems Design
  37. 37. Systems Integration
  38. 38. Virtualization</li></li></ul><li>GadellNet Networking Team<br />Sub teams structured to support: <br /><ul><li>Server and Network Management
  39. 39. 24/7 Monitoring
  40. 40. Preventive Maintenance
  41. 41. Disk Space Analysis
  42. 42. Proactive Care
  43. 43. Hardware Solutions & Support
  44. 44. Design, Implementation and Integration of end-to-end solutions
  45. 45. Servers, Storage, Software, Services and Computers
  46. 46. IT Operations Assessment
  47. 47. Audits and Assessments of logical and physical IT assets
  48. 48. Documented Analysis of your IT Operations
  49. 49. Design Reviews
  50. 50. Enterprise Service Desk
  51. 51. Disaster Recovery, Backup and Business Continuity
  52. 52. Audio & Visual/VoIP Telephony</li></li></ul><li>GadellNet Development Team<br />Sub teams structured to support: <br /><ul><li>Application Life Cycle Management
  53. 53. Application Architecture
  54. 54. Application Development
  55. 55. Application Security
  56. 56. Application Maintenance
  57. 57. Web Portals
  58. 58. Database Administration and Programming
  59. 59. Data Modeling and Conversion
  60. 60. Systems Integration, Implementation and Migration Consulting
  61. 61. Content Management
  62. 62. Certified Experience</li></ul> C#, ASP, VB, PHP/MYSQL, JAVA /J2EE, HTML/XHTML/HTML5, Database/CRM/ERP, OpenSource/Custom CMS, and C++ Certified Experience<br />
  63. 63. GadellNet 24/7 Support Team <br /><ul><li>Multi-Tiered Help Desk Team based in Fenton, Missouri
  64. 64. Real-Time Service Request System
  65. 65. First and Second Level Support
  66. 66. Strict SLAs and Contracts to ensure accountability for response and problem mitigation
  67. 67. Single Point of Ownership
  68. 68. 24/7/365 Coverage for all IT Operations
  69. 69. Daily Quality Validation and Continuous Improvement
  70. 70. Six Sigma Process Implementation began Q1 2010, fully integrated Q2 2010
  71. 71. Daily Reporting Functionality
  72. 72. Time Spent On-Call
  73. 73. Call Frequency
  74. 74. Customer Service Satisfaction Survey Score
  75. 75. Proactive Updates to Customer</li></li></ul><li>The GadellNet Contract Relationship<br /><ul><li>Documented Service Level Agreements
  76. 76. Response Time
  77. 77. Detailed Inclusions/Exclusions
  78. 78. GadellNet Responsibilities
  79. 79. Robust Preventive Care Program Outlined
  80. 80. Contract Type:
  81. 81. Gold
  82. 82. Silver
  83. 83. Bronze
  84. 84. Implementation Timeline
  85. 85. Simple and Clear</li></li></ul><li>Nick Smarrelli ●314-920-1736 ●nick.smarrelli@gadellnet.com<br />

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