1. WHAT NEEDS TO CHANGE IN
ORGANISATIONS TO ENSURE
CO-PRODUCTION SPREADS
Jargon
Common understanding
Letting go of perceived expertise “I know best”
Not in isolation, look at the whole person, not
the service in silo
Encourage creativity, think outside the norms
Connectivity of service provided to wider
community
Entitlement culture vs. Active Citizen
KPIs can be restrictive
Demonstration of added value that comes
from co-production