Niky Nugraha is a 42-year-old male from Bandung, Indonesia who has worked at PT AJ Manulife Indonesia since 2003 in various administration and customer service roles. He received a Diploma in Business Administration from ITB Polytechnic in 1999 and a degree in Management (Finance) from University of Indonesia in 2003. Currently he is the Assistant Manager of MIS and Reporting in the Partnership Business Department, where he develops reports for bank partners and maintains databases. His past projects include implementing new systems, products, and funds as well as user acceptance testing.

1. NIKY NUGRAHA
Rempoa Residence Blok A/8, Jl H Abdul Gani
Rempoa – Ciputat Timur Tangerang Indonesia 15412
niky.nugraha@gmail.com
+6285313333166
Personal Information
• Full Name : NIKY NUGRAHA
• Nick Name : NIKY
• Place & Date of Birth : BANDUNG, 9TH MAY 1977
• Sex : MALE
• Religion : ISLAM
• Marital Status : MARRIED
Formal Education
• University of Indonesia, Faculty of Economics, Jakarta (2000 – 2003)
Graduate in Management (Finance)
• ITB Polytechnic, Bandung (1996 – 1999)
Diploma 3 in Business Administration (Secretary and Office)
Informal Education
• Microsoft Office and Internet
• English
• ISO 9000
• Microsoft Office Excel Intermediate and Advance

2. Work Experience
2003 – Present
PT AJ Manulife Indonesia
♦ Administration Staff
Tasks and Responsibilities :
• 2003 – 2004 :
Dealing with data entry, Accounting journal, Improving and
maintaining data system, and Filing.
• 2004 – 2006 :
Financial processing, Administration, Merger project, and Complaints.
• 2006 – 2010 :
Customer service, Call center, Quality assurance : handle information
for agents, checks or investigates processing others team in
Administration Department.
• 2010 – 2011
Orphan : handle to change agent status, adjust and set commission at
computer system.
• 2011 – 2012
Business Development : handle to UAT, Regression, Enhancement,
and Data Analysis.
♦ MIS and Reporting Assistant Manager (Partnership Business Dept)
• 2012 – Present
MIS and Reporting : handle to Production Report for Bank Partner
especially exclusive Bank Partner, UAT, Development, Enhancement,
Fixing Error Reporting, Data Analysis, and Maintain Database.

3. 2000 – 2000 ( Four months)
Ganesha Operation
Operational Staff
Tasks and Responsibilities :
Dealing with administration, filing, and schedule of cleaning services,
technicians and drivers.
Achievement
• Implementation of Synergi (ING system) to CAS (2005)
Check and compare data from Synergi and CAS.
• Merger Manulife Indonesia and John Hancock Indonesia (2005)
Learn John Hancock insurance products and computer system John
Hancock for implementing in CAS.
• UAT User group Menu in CAS (2008)
Check and Set User group Menu for Distribution Team, and QA Team.
• Develop and UAT Report for Exclusive Bank Partner (2012 and 2015)
Develop new report.
Expectations
• To learn and develop my career.
• To be a Leader.
• Attain a goal which appointed by.
Projects
• UAT and Enhancement New Product (2011) :
• UAT and Enhancement New Fund (2011) :
• Local Enhancement (2011) :
• UAT and Enhancement New Product (2012) :