The importance of Public Administrations

1. CONCEPT OF ACCOUNTABILITY IN
PUBLIC SERVICE
Presented By:
Abdul Hafeez Bhutta

2. What is a Public Service?
• A public service is a service which is provided
by government to its citizens, either directly
(through the public sector) or by financing
private provision of services.
• The term is associated with a social consensus
that certain services should be available to all,
regardless of income.

3. The term “Public Services” includes
• Electricity
• Environmental protection
• Fire service
• Gas
• Health care
• Law enforcement
• Military
• Public broadcasting
• Public library
• Public transportation
• Public housing
• Social services
• Telecommunications
• Town planning
• Waste management
• Water supply network

4. Accountability

5. “Ethics are as important for the Public
Servant as blood for the body”
(Unknown)

6. Accountability means
• holding individuals and organizations
responsible as objectively as possible
• it refers to the spectrum of approaches,
mechanisms and practices use by
governments to ensure that their outputs
meets the intended goals and standard
• it applies to all government agencies that
deliver public services to citizens

7. Obligation
Answerability
Require to
answer
with reason
Clarity about task performance
within standards and budgets
Vertically upward answerability
Horizontal accountability
Downward to citizens
grievance redressal
Definition Model

8. Accountability Generator
Integrity
1. Ensure Optimum Use of Resource
2. End Corruption
Inspection Audit
Monitoring and
Evaluation
Corrective
Measures
Penalty Awards
Law & Rules
Internal &
External Check

9. Accountability starts at home

10. Types of Accountability
1. Personal Accountability or Self Accountability
2. Being Accountable to Friends
3. Group Accountability
4. Professional Accountability
5. Public Accountability/Political Accountability

11. Benefits of Accountability
Accountability makes
you reliable and builds
an admirable character
and gives you a feeling
of satisfaction since you
can be trusted.
 Builds self-worth
 Admirable character
 Better productivity
 Goal setting
“Accountability leads us towards rectification”

12. Islamic Concept of Accountability
The word “hesab” is repeated more than eight times in Holy
Quran. It relates to one’s obligation to account to Allah
(SWT) on all matters pertaining to human endeavor for
which every Muslim is ‘accountable’.
Quran says,
“Allah will not take you to task for that which is
unintentional in you oaths. But He will take you to task for
that which your hearts have garnered. And Allah is Forgiving.
Clement.” (Chapter 2; Verse 225)

13. Again says
“Unto Allah (belongeth) whatsoever is in the heavens and
whatsoever is in the earth; and whether ye make known what
is in your minds or hide it, Allah will bring you to account for
it. He will forgive whom He will and He will punish whom He
will. Allah is Able to do all things.” (Chapter 2; Verse 284)
We all shall be accountable on the Day of Judgment

14. Our beloved Prophet Hazrat Muhammad (Sallallahu
Alayhi Wa Sallam) set the highest standards of
accountability. He said
“Beware! Every one of you is a shepherd and everyone is
answerable with regard to his flock. The Caliph is a shepherd
over the people and shall be questioned about his subjects (as
to how he conducted their affairs). A man is a guardian over the
members of his family and shall be questioned about them (as
to how he looked after their physical and moral well-being). A
woman is a guardian over the household of her husband and his
children and shall be questioned about them (as to how she
managed the household and brought up the children). A slave is
a guardian over the property of his master and shall be
questioned about it (as to how he safeguarded his trust).
Beware, every one of you is a guardian and every one of you
shall be questioned with regard to his trust.”
(Sahih Muslim Book 20 Hadith No. 4496)

15. "0' people! The nations before you were
destroyed because if a noble person
committed theft, they used to leave him, but
if a weak person among them committed
theft, they used to inflict the legal punishment
on him. By Allah, if Fatimah, the daughter of
Muhammad committed theft, I will cut off her
hand!”

16. Constitutional Provisions Regarding
Accountability In Pakistan
Fourth Schedule of The Constitution Of Pakistan, 1973
emphasizes on the appointments of Federal and
Provincial Ombudsmen.

17. Public Accountability Bodies In Pakistan
 The Auditor General’s Department
 Public Accounts Committee (PAC)
 Federal Investigation Agency
 Anti-Corruption Establishment
 National Accountability Bureau
 Office of The Federal & Provincial Ombudsman
Enactments
• Government Servant (Conduct) Rules, 1964
• The Civil Servants (Efficiency and Discipline) Rules, 1964
• The Federal Investigation Act, 1974
• Pakistan Penal Code XLV of 1860
• The Prevention of Corruption Act, 1947

18. "We are accountable for our decisions in personal life
so why shouldn't we be just as accountable in our work
life."
Catherine Pulsifer

19. For your patience