Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Customer Support & Success Executive
Industry
NGO / Public Service
Website
www.thepaceofservice.com
About
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
Tags
customer service
customer experience
social media
social business
customer support
culture
customer satisfaction
customer relationship management
crm
social media marketing
leadership
customer management
nps
contactcenter
ecommerce
bpm
business process management
complaints
management
service recovery
engagement
marketing
social networking
net promoter scoring
cem
operations management
twitter
linkedin
facebook
social organization
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