MongoDB World 2019: Keeping the Pulse: How Tech Can be Used to Hold Community Officials Accountable

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Elucd is an early-stage startup that’s working to raise the bar for how community officials integrate the voice of the community into their strategies and decision making processes. Based in Brooklyn, Elucd has been developing a product that leverages survey data to help police departments and other community officials better understand metrics of trust and safety for cities across the US. This talk explores the ways Elucd is changing the script when it comes to reading community sentiment by keeping a finger on the pulse of cities.

Technology

KEEPING THE PULSE
How Tech Can be Used to Hold Community Officials Accountable

What is Elucd?
Elucd is a tool that offers community officials a
more holistic reading of community sentiment,
including metrics representing trust and safety.
- Bring voice of the community to the table.
- Representative data
- Not just the most vocal community members
- Address an issue before it becomes a crisis
Why is it
helpful?

Data Collection
100% Survey data
10 questions
Avg. 2,000/month in New York

Current partners
CHICAGO, IL
COLORADO SPRINGS, CO
NEW YORK, NY GRAND RAPIDS, MI
REDONDO BEACH, CA

How do we break down a city?
L0 - Citywide
L1 - Large divisions (ex: Patrol Borough)
L2 - Small divisions (ex: Precincts)
L3 - Very small divisions (ex: Sectors / 10-15 blocks)
L4 - Block size

L0 // Citywide
Decisionmakers
- Chiefs
- Strategists
- Analysts
- Mayors
(Proprietary data - No photos please)

L1 //
Patrol Boroughs
Group Commanders
(Proprietary data - No photos please)

L2 // Precincts
Local Commanders
(Proprietary data - No photos please)

L3 // Sectors
Neighborhood Officers
(Proprietary data - No photos please)

The Dashboard
Platform for each department
Encourage analytical engagement with the data.
(Proprietary data - No photos please)

Demographics
Representative reflection of community.
- Census data
- Not showing trace demographics
- Groups representing less than 10% of the population, primarily affects race.

Demographics
Demographic buckets:
- Age
- Race
- Sex
- Education
- Income
(Proprietary data - No photos please)

Topics
- Drugs
- Homelessness
- Gangs
- Loitering and Harassment
- No Issue
- Other
- Police Behavior
- Police Resources
- Streets and Traffic
- Theft, Burglary and
Break-ins
- Vandalism
- Violence

Topics
Index of most
important topics
Topics of feedback
across time
(Proprietary data - No photos please)

Continuous Feedback
Trust and Safety scores are released once a month

Continuous Feedback
Daily and weekly feedback
reports sent to selected
officials.
(Proprietary data - No photos please)

Testimonials "Provides a more comprehensive picture
than only looking at civilian complaints
increase or decrease alone."
- Officer in NYPD
So what was interesting is, is that your
percentages on the data you're collecting
represent the exact opposite of what
everyone in the city would say are the
problems….That is super powerful.….I
want to be able to say, “All right. We
actually did something about an issue,
before the issue occurred.” It was 100%
proactive, we never had to react to a
crime based on this data. The tighter that
I can get it, and deploy resources in that
manner, the better. And so that's really I
guess what we're looking at.
- Officer in Redondo Beach
“Commanders can immediately forward to
street supervisors for immediate action/follow
up/monitoring. It is is a format that is
conducive for email distribution and tracking by
the agency. The PD leadership can also
forward this to other city agencies that might
have oversight of areas reported by the public
to the police (lights out, down street/stop signs
or other traffic/nuisance issues).”
- A Former Police Chief
“Insight into public sentiment
and concerns is always
good. Will allow me to focus
efforts.”
- Officer in Chicago Police
Department
“It helps to identify
problems in the
community I service and
way that I can focus my
policing efforts to
address the issues in the
community”
- Officer in NYPD
"Give me an idea of how effective we are
as performing our duties"
- Officer in NYPD

Where we want to go
- Engage community organizations
- Strategy log
- Strategy and behavioral suggestions
- Public launch

John Mitchell Mazala Moody Professor Brown Math 36 April 1st, 2020 Final Project Script Crime. We’ve all heard about it on the news or on social media. And what we hear about the most— despite the fact that it is by far not the most common kind of crime—is violent crime, defined by the FBI as consisting of four offenses: murder and non-negligent manslaughter, forcible rape, robbery, and aggravated assault. But exactly how common is violent crime across the country? Do certain areas experience more violent crime? And if so, why? What factors are linked to violent crime, and why? What is the link between violent crime, poverty, and education? Stay tuned to find out! In terms of total violent crimes committed, in 2011 there were an estimated total of 1,203,564 violent crimes committed nationwide, with the vast majority of 62.4% being instances of aggravated assault. (I plan to get clearer images) But where did those crimes take place? Did certain areas experience more violent crime than others? If so, why? First, as we can see, many of the major clusters of violent crime are located in major cities, including New York, Los Angeles, and Chicago. If those three cities sound familiar, they also happen to be the three largest cities in the United States. So violent crime has a definite correlation with large population clusters, but is this simply because there are more people around to commit crimes, or are there other factors at work here? Let’s look closer. If we look at the numbers of families with income below poverty level, what do we see? The clusters match up very closely with those of violent crime, with the largest numbers centered again on major cities such as New York, Los Angeles, and Chicago. So as we can see, there is a very close correlation between there are a lot of people living in poverty, and where a lot of people are committing violent crimes. Note that these are raw numbers, not percentages, but they can still give us a valuable picture of where the most crime is occurring, and why that might be. But let’s look closer still. When we look at which areas have the most people 25 years of age or older who have completed less than high school, the map again shows us massive clusters of people in the big cities again. Los Angeles County features a whopping 23.73% of people 25 years of age or older having completed less than high school. Bronx County, New York, is even worse, with a staggering 30.71% percent. What else do these areas have lots of? You guessed it, violent crime! So it is clear that violent crime is linked very closely with poverty, and perhaps even more closely with a lack of education. So what should be done to fix the problem? Well, to start with, increasing funding and access to education has been shown many times to decrease people’s chances of living in poverty and of committing violent—and other types of—crime. (im trying to find more reliable data that compares education, pov ...

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MongoDB World 2019: Keeping the Pulse: How Tech Can be Used to Hold Community Officials Accountable

1. KEEPING THE PULSE How Tech Can be Used to Hold Community Officials Accountable

2. What is Elucd? Elucd is a tool that offers community officials a more holistic reading of community sentiment, including metrics representing trust and safety. - Bring voice of the community to the table. - Representative data - Not just the most vocal community members - Address an issue before it becomes a crisis Why is it helpful?

3. Data Collection 100% Survey data 10 questions Avg. 2,000/month in New York

4. Current partners CHICAGO, IL COLORADO SPRINGS, CO NEW YORK, NY GRAND RAPIDS, MI REDONDO BEACH, CA

5. How do we break down a city? L0 - Citywide L1 - Large divisions (ex: Patrol Borough) L2 - Small divisions (ex: Precincts) L3 - Very small divisions (ex: Sectors / 10-15 blocks) L4 - Block size

6. L0 // Citywide Decisionmakers - Chiefs - Strategists - Analysts - Mayors (Proprietary data - No photos please)

7. L1 // Patrol Boroughs Group Commanders (Proprietary data - No photos please)

8. L2 // Precincts Local Commanders (Proprietary data - No photos please)

9. L2 // Precincts Local Commanders (Proprietary data - No photos please)

10. L3 // Sectors Neighborhood Officers (Proprietary data - No photos please)

11. The Dashboard Platform for each department Encourage analytical engagement with the data. (Proprietary data - No photos please)

12. Demographics Representative reflection of community. - Census data - Not showing trace demographics - Groups representing less than 10% of the population, primarily affects race.

13. Demographics Demographic buckets: - Age - Race - Sex - Education - Income (Proprietary data - No photos please)

14. Topics - Drugs - Homelessness - Gangs - Loitering and Harassment - No Issue - Other - Police Behavior - Police Resources - Streets and Traffic - Theft, Burglary and Break-ins - Vandalism - Violence

15. Topics Index of most important topics Topics of feedback across time (Proprietary data - No photos please)

16. Continuous Feedback Trust and Safety scores are released once a month

17. Continuous Feedback Daily and weekly feedback reports sent to selected officials. (Proprietary data - No photos please)

18. Testimonials "Provides a more comprehensive picture than only looking at civilian complaints increase or decrease alone." - Officer in NYPD So what was interesting is, is that your percentages on the data you're collecting represent the exact opposite of what everyone in the city would say are the problems….That is super powerful.….I want to be able to say, “All right. We actually did something about an issue, before the issue occurred.” It was 100% proactive, we never had to react to a crime based on this data. The tighter that I can get it, and deploy resources in that manner, the better. And so that's really I guess what we're looking at. - Officer in Redondo Beach “Commanders can immediately forward to street supervisors for immediate action/follow up/monitoring. It is is a format that is conducive for email distribution and tracking by the agency. The PD leadership can also forward this to other city agencies that might have oversight of areas reported by the public to the police (lights out, down street/stop signs or other traffic/nuisance issues).” - A Former Police Chief “Insight into public sentiment and concerns is always good. Will allow me to focus efforts.” - Officer in Chicago Police Department “It helps to identify problems in the community I service and way that I can focus my policing efforts to address the issues in the community” - Officer in NYPD "Give me an idea of how effective we are as performing our duties" - Officer in NYPD

19. Where we want to go - Engage community organizations - Strategy log - Strategy and behavioral suggestions - Public launch

20. Thank you! Questions?

MongoDB World 2019: Keeping the Pulse: How Tech Can be Used to Hold Community Officials Accountable

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MongoDB World 2019: Keeping the Pulse: How Tech Can be Used to Hold Community Officials Accountable