Improving Patient Experience. Improving Practice Performance. MedStatix, LLC, offers a WHITE LABELED, cloud-based specialty-specific patient experience survey platform that is bundled and/or resold by leading EMR/EHRs and other integrated healthcare service providers as a value-add to their products. The patient experience platform uses data science and predictive analytics learned from data hosted on the platform to enable healthcare providers to improve quality of care, patient retention rates and risk profiles of physician practices. The patient experience platform pinpoints specific, actionable problems where practices can improve their service through its easy-to-implement, yet sophisticated technology solution for monitoring and measuring patient experience by each provider across an organization. With over a decade delivering over one million patient surveys for over 25 pharmaceutical brands, as well as customer feedback platforms and analytics for Fortune-class brands, MedStatix enables their resellers to provide their customers with exceptional practice improvement opportunities.

1. Improving Patient Experience - Improving Provider Performance

2. Who is MedStatix?

3. Executive
Team
Kim Ireland, MSIS
CEO
kim@medstatix.com
Scott Haiges
Founder
EVP of Strategy
scott@medstatix.com
Rosco Schock
CTO
rosco@medstatix.com

4. The MedStatix team has been delivering consumer insights
since 2002.
The foundations of the MedStatix Patient Experience
Platform are the same as those that have delivered over
1 million patient surveys for over 25 pharmaceutical
brands, as well as customer feedback platforms and
analytics for Fortune-class brands.
MedStatix
History

5. Current Problems in Healthcare

6. Could it simply be a customer service problem?
$700B
in wasteful spending
National
Healthcare
Problem

7. 12 million Americans are misdiagnosed each year as a result of poor
communication between doctor and patient (Baylor College of Medicine 2014)
Patients are 3 times more likely to leave a practice that they report
poor quality relationships with their physician
With every drop along a 5 point scale from very good to very poor,
there is an increased likelihood of being named in a malpractice suit
by 21.7% (Fullam et al. Medical Care 47 (5))
The most important factor in predicting who will sue…
The quality of the relationship between the patient and doctor
(Medical Economics, July 2003)
8% of doctors account for over 85% of malpractice claim payouts
(Fullam et all. Medical Care 47 (5))
Provider Risk

8. MedStatix is the disruptive solution.
8

9. Patient
Experience
Platform
Ability to identify areas of risk in real time and make improvement to
directly affect the outcomes in the following areas:
Provider Communication * Practice Operations * Customer Service

10. Technology
Components
• Cloud based platform
• HIPAA compliant data exchange
• Mobile optimization for maximum participation
• Fully integrated email platform
• Sophisticated rules engine to scrub/process data
and minimize survey fatigue
• 3-5 min average patient completion rates

11. Response
Rates
Currently, we are seeing 35-45% average
response rates which are significantly
outperforming CG-CAHPS response rates.

12. As ambulatory practices react to the current environment
of healthcare and are faced with Mergers, Acquisitions,
and ACOs our group level functionality will help these
practices manage the data at a variety of levels.
Multiple layers of reporting and security options are
available to make the data interpretation easy for the
end users.
Group Level Reporting OptionsPlatform
Highlights

13. Key measurements for practice and individual physicians
Higher patient retention rates
Increase word-of-mouth referrals
Ability to address payers shifting to pay for performance
Better patient compliance with treatment plans
Improves risk profile of the practice
Platform Value
& Benefits

14. What makes MedStatix different?

15. Specialty-
specific
Surveys
The MedStatix Patient Experience Platform has been
designed in collaboration with leading industry
physicians to ensure we are answering the right
questions to affect outcomes.
The platform can deliver any specialty-specific survey
that will help the practices identify adherence to or
deviation from best practices in their field.
EMR/EHRs can offer their specialty practices surveys that include:
Primary Care Urology Obstetrics Neurology Orthopedics Bariatrics Cardiology Gastroenterology

16. CORE
Survey
Dr. Pawlson has held high-profile positions in academic
medicine and in public policy, quality assessment and payer
organizations. He was Executive Director for Quality
Innovation for Blue Cross Blue Shield Association,
Washington, DC. Prior to BCBSA, Dr. Pawlson was
Executive Vice President of the National Committee for
Quality Assurance (NCQA), where for over a decade he
led the development of its research, measurement and
contracting activities, overseeing the ongoing development
of the widely used HEDIS clinical performance measures.
He also worked on the development of assessment
programs for the Patient Centered Medical Homes and
ACOs, and as liaison for NCQA to physician groups,
including the AMA-led Physician Consortium for Practice
Improvement, the American College of Physicians, the
American Academy of Family Physicians and the American
Academy of Pediatrics.
Gregory Pawlson
MD, MPH, FACP

17. Bariatric
Survey
Philip Schauer, M.D., is Chief of Minimally Invasive General
Surgery and Director of the Cleveland Clinic Bariatric and
Metabolic Institute Surgery at the Cleveland Clinic Lerner
College of Medicine of Case Western Reserve University.
He is immediate Past President of the American Society
for Metabolic and Bariatric Surgery.
Philip R. Schauer
MD

18. Gastro
Survey
Dr. Peter Cotton is Professor of Medicine at the Digestive
Disease Center at the Medical University of South
Carolina (MUSC), in Charleston. He founded the multi-
disciplinary Center in 1994, which has been repeatedly
recognized since then as one of the top programs for
Digestive Disorders in the country.
Peter B. Cotton
MD

19. OB Specific
Survey
Paul Gluck, MD
Fellow of the American College (Congress) of Obstetricians and
Gynecologists (ACOG) and past Chairman of National Patient
Safety Foundation Board of Directors (2005-2008), after
serving as a member of its Board of Directors for 13 years.
Richard Waldman, MD
Past President of American College (Congress) of
Obstetricians and Gynecologists (ACOG) and chair at St.
Joseph’s Hospital (Syracuse) and Director of Performance
Improvement

20. Adrian E. Park
MD, FRCSC, FACS, FCS (ECSA)
Dr. Adrian Park, an internationally recognized laparoscopic
surgeon, is Chairman of the Department of Surgery of
Anne Arundel Health System (AAHS). He is the former
Chair of Surgery, Dalhousie University and former Chief
of Surgery for the Capital District Health Authority.
Dennis Fowler , MD, MPH
Director of the Center for Innovation and Outcomes
Research (RCIOR) in the Department of Surgery at the
Columbia University College of Physicians and
Surgeons, Medical Director of the Simulation Center at
New York-Presbyterian Hospital/Columbia University
Medical Center
Stephen I. Kates, MD
Professor of Orthopedics and Rehabilitation,
University of Rochester Medical Center, Director of
the Geriatric Fracture Center, Highland Hospital,
Chief of Oncology, Metabolic Bone and Geriatric
Division, Highland Hospital
Choll W. Kim, MD
Director, Minimally Invasive Spine Program, Spine
Institute of San Diego; Executive Director,
Founding Board of Directors, Society for
Minimally Invasive Spine Surgery; Associate
Clinical Professor of Orthopedic Surgery, University
of California, San Diego
T. Karl Byrne, MD
Medical Director of the Weight Loss Surgery
Program at MUSC. The Weight Loss Surgery
Program at MUSC is designated as a Center of
Excellence by the American Society for Bariatric
Surgery.
Stephen E. Deal
M.D., FACG, FASGE
Associate Professor of Medicine – University
of North Caroline School of Medicine
Fellow of the American College of
Gastroenterology
Eric R. Powers, MD, FACC
Cardiology, Interventional Cardiology
Professor of Medicine/Cardiology at Medical University
of South Carolina; Medical Director, The Cardiology
Inpatient Progressive Care Unit; Fellow, Council on
Clinical Cardiology; Fellow, American College of
Cardiology
Other
Physician
Advisors

21. The MedStatix
Survey
Difference
General Patient
Satisfaction Example:
Rating of Quality:
• Explanations the care
provider gave you about
your problem or
condition
The MedStatix Patient Experience Survey in the
OB Setting:
How clear was [Provider Name] in explaining the
appropriate weight gain you should experience in your
pregnancy?
Was this information provided in a respectful manner?
Was [Provider Name] wiling to respectfully review your
desired birthing plan with you?

22. • Provider Communication
• Practice Operations
• Customer Service
Impacting
Patient Care
Administrators and Providers using the platform have
access to real time information that can produce
actionable items to improve the following areas and
ultimately affect outcomes in:

23. 23
How does it work?

24. MedStatix
Step by Step

25. 25
Data Analytics

26. Benchmark Options:
The Practice
The Practice Office Locations
Nationally against all other Practices on the Platform
CG-CAHPS
Benchmarking

27. Reports automatically emailed based on security settings
to the appropriate end users.Automated
Monthly
Reporting
- Outlier Reports
- Patient Comments
- Practice Location Reports
- Provider Report Cards

28. Testimonials

29. OEM White Label Solution

30. • Our goal is to help you stand out amongst your competition
– We want this to be your patient experience platform, not ours
• Your practices need this data to make changes to help affect the
wasteful spending that is occurring in our nation
• Redefine Patient Engagement and lead the charge beyond patient
portals and patient reminder systems. Allow your clients access to
data they have been asking for years.
Standout as
the Industry
Leader

31. For Your Channel Manager
White Labeled Marketing Kit Provided
• Sales Sheets
• PowerPoint Slide Deck
Training Videos Provided
• Use of the Performance Dashboard
• Interpretation of the Data and Monthly Reports
FAQ/Help Manual
• Accessible off the White-labeled Web Portal
Patient Survey Support
• MedStatix will handle all issues/questions
direct from the patient
Support from
MedStatix

32. For More
Information
Kim Ireland, MSIS
CEO, MedStatix, LLC
kim@medstatix.com
717.283.2220 direct
717.808.3742 cell
717.207.7676 support
medstatix.com
Learn how you can help PATIENTS TAKE CHARGE of
their healthcare experiences and specialty healthcare
PRACTICES IMPROVE by reselling the White Labeled
Patient Experience Mobile Survey Platform today.