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Improving Patient Experience - Improving Provider Performance
Who is MedStatix?
Executive
Team
Kim Ireland, MSIS
CEO
kim@medstatix.com
Scott Haiges
Founder
EVP of Strategy
scott@medstatix.com
Rosco Scho...
The MedStatix team has been delivering consumer insights
since 2002.
The foundations of the MedStatix Patient Experience
P...
Current Problems in Healthcare
Could it simply be a customer service problem?
$700B
in wasteful spending
National
Healthcare
Problem
12 million Americans are misdiagnosed each year as a result of poor
communication between doctor and patient (Baylor Colle...
MedStatix is the disruptive solution.
8
Patient
Experience
Platform
Ability to identify areas of risk in real time and make improvement to
directly affect the out...
Technology
Components
• Cloud based platform
• HIPAA compliant data exchange
• Mobile optimization for maximum participati...
Response
Rates
Currently, we are seeing 35-45% average
response rates which are significantly
outperforming CG-CAHPS respo...
As ambulatory practices react to the current environment
of healthcare and are faced with Mergers, Acquisitions,
and ACOs ...
Key measurements for practice and individual physicians
Higher patient retention rates
Increase word-of-mouth referrals
Ab...
What makes MedStatix different?
Specialty-
specific
Surveys
The MedStatix Patient Experience Platform has been
designed in collaboration with leading indu...
CORE
Survey
Dr. Pawlson has held high-profile positions in academic
medicine and in public policy, quality assessment and ...
Bariatric
Survey
Philip Schauer, M.D., is Chief of Minimally Invasive General
Surgery and Director of the Cleveland Clinic...
Gastro
Survey
Dr. Peter Cotton is Professor of Medicine at the Digestive
Disease Center at the Medical University of South...
OB Specific
Survey
Paul Gluck, MD
Fellow of the American College (Congress) of Obstetricians and
Gynecologists (ACOG) and ...
Adrian E. Park
MD, FRCSC, FACS, FCS (ECSA)
Dr. Adrian Park, an internationally recognized laparoscopic
surgeon, is Chairma...
The MedStatix
Survey
Difference
General Patient
Satisfaction Example:
Rating of Quality:
• Explanations the care
provider ...
• Provider Communication
• Practice Operations
• Customer Service
Impacting
Patient Care
Administrators and Providers usin...
23
How does it work?
MedStatix
Step by Step
25
Data Analytics
Benchmark Options:
The Practice
The Practice Office Locations
Nationally against all other Practices on the Platform
CG-CA...
Reports automatically emailed based on security settings
to the appropriate end users.Automated
Monthly
Reporting
- Outlie...
Testimonials
OEM White Label Solution
• Our goal is to help you stand out amongst your competition
– We want this to be your patient experience platform, not ou...
For Your Channel Manager
White Labeled Marketing Kit Provided
• Sales Sheets
• PowerPoint Slide Deck
Training Videos Provi...
For More
Information
Kim Ireland, MSIS
CEO, MedStatix, LLC
kim@medstatix.com
717.283.2220 direct
717.808.3742 cell
717.207...
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A Leading Patient Experience Survey Platform by MedStatix - White Labeled for EMRs, EHRs, Physician Review and Rating Services, and Integrated Healthcare Resellers

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Improving Patient Experience. Improving Practice Performance.

MedStatix, LLC, offers a WHITE LABELED, cloud-based specialty-specific patient experience survey platform that is bundled and/or resold by leading EMR/EHRs and other integrated healthcare service providers as a value-add to their products.

The patient experience platform uses data science and predictive analytics learned from data hosted on the platform to enable healthcare providers to improve quality of care, patient retention rates and risk profiles of physician practices.

The patient experience platform pinpoints specific, actionable problems where practices can improve their service through its easy-to-implement, yet sophisticated technology solution for monitoring and measuring patient experience by each provider across an organization.

With over a decade delivering over one million patient surveys for over 25 pharmaceutical brands, as well as customer feedback platforms and analytics for Fortune-class brands, MedStatix enables their resellers to provide their customers with exceptional practice improvement opportunities.

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A Leading Patient Experience Survey Platform by MedStatix - White Labeled for EMRs, EHRs, Physician Review and Rating Services, and Integrated Healthcare Resellers

  1. 1. Improving Patient Experience - Improving Provider Performance
  2. 2. Who is MedStatix?
  3. 3. Executive Team Kim Ireland, MSIS CEO kim@medstatix.com Scott Haiges Founder EVP of Strategy scott@medstatix.com Rosco Schock CTO rosco@medstatix.com
  4. 4. The MedStatix team has been delivering consumer insights since 2002. The foundations of the MedStatix Patient Experience Platform are the same as those that have delivered over 1 million patient surveys for over 25 pharmaceutical brands, as well as customer feedback platforms and analytics for Fortune-class brands. MedStatix History
  5. 5. Current Problems in Healthcare
  6. 6. Could it simply be a customer service problem? $700B in wasteful spending National Healthcare Problem
  7. 7. 12 million Americans are misdiagnosed each year as a result of poor communication between doctor and patient (Baylor College of Medicine 2014) Patients are 3 times more likely to leave a practice that they report poor quality relationships with their physician With every drop along a 5 point scale from very good to very poor, there is an increased likelihood of being named in a malpractice suit by 21.7% (Fullam et al. Medical Care 47 (5)) The most important factor in predicting who will sue… The quality of the relationship between the patient and doctor (Medical Economics, July 2003) 8% of doctors account for over 85% of malpractice claim payouts (Fullam et all. Medical Care 47 (5)) Provider Risk
  8. 8. MedStatix is the disruptive solution. 8
  9. 9. Patient Experience Platform Ability to identify areas of risk in real time and make improvement to directly affect the outcomes in the following areas: Provider Communication * Practice Operations * Customer Service
  10. 10. Technology Components • Cloud based platform • HIPAA compliant data exchange • Mobile optimization for maximum participation • Fully integrated email platform • Sophisticated rules engine to scrub/process data and minimize survey fatigue • 3-5 min average patient completion rates
  11. 11. Response Rates Currently, we are seeing 35-45% average response rates which are significantly outperforming CG-CAHPS response rates.
  12. 12. As ambulatory practices react to the current environment of healthcare and are faced with Mergers, Acquisitions, and ACOs our group level functionality will help these practices manage the data at a variety of levels. Multiple layers of reporting and security options are available to make the data interpretation easy for the end users. Group Level Reporting OptionsPlatform Highlights
  13. 13. Key measurements for practice and individual physicians Higher patient retention rates Increase word-of-mouth referrals Ability to address payers shifting to pay for performance Better patient compliance with treatment plans Improves risk profile of the practice Platform Value & Benefits
  14. 14. What makes MedStatix different?
  15. 15. Specialty- specific Surveys The MedStatix Patient Experience Platform has been designed in collaboration with leading industry physicians to ensure we are answering the right questions to affect outcomes. The platform can deliver any specialty-specific survey that will help the practices identify adherence to or deviation from best practices in their field. EMR/EHRs can offer their specialty practices surveys that include: Primary Care Urology Obstetrics Neurology Orthopedics Bariatrics Cardiology Gastroenterology
  16. 16. CORE Survey Dr. Pawlson has held high-profile positions in academic medicine and in public policy, quality assessment and payer organizations. He was Executive Director for Quality Innovation for Blue Cross Blue Shield Association, Washington, DC. Prior to BCBSA, Dr. Pawlson was Executive Vice President of the National Committee for Quality Assurance (NCQA), where for over a decade he led the development of its research, measurement and contracting activities, overseeing the ongoing development of the widely used HEDIS clinical performance measures. He also worked on the development of assessment programs for the Patient Centered Medical Homes and ACOs, and as liaison for NCQA to physician groups, including the AMA-led Physician Consortium for Practice Improvement, the American College of Physicians, the American Academy of Family Physicians and the American Academy of Pediatrics. Gregory Pawlson MD, MPH, FACP
  17. 17. Bariatric Survey Philip Schauer, M.D., is Chief of Minimally Invasive General Surgery and Director of the Cleveland Clinic Bariatric and Metabolic Institute Surgery at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University. He is immediate Past President of the American Society for Metabolic and Bariatric Surgery. Philip R. Schauer MD
  18. 18. Gastro Survey Dr. Peter Cotton is Professor of Medicine at the Digestive Disease Center at the Medical University of South Carolina (MUSC), in Charleston. He founded the multi- disciplinary Center in 1994, which has been repeatedly recognized since then as one of the top programs for Digestive Disorders in the country. Peter B. Cotton MD
  19. 19. OB Specific Survey Paul Gluck, MD Fellow of the American College (Congress) of Obstetricians and Gynecologists (ACOG) and past Chairman of National Patient Safety Foundation Board of Directors (2005-2008), after serving as a member of its Board of Directors for 13 years. Richard Waldman, MD Past President of American College (Congress) of Obstetricians and Gynecologists (ACOG) and chair at St. Joseph’s Hospital (Syracuse) and Director of Performance Improvement
  20. 20. Adrian E. Park MD, FRCSC, FACS, FCS (ECSA) Dr. Adrian Park, an internationally recognized laparoscopic surgeon, is Chairman of the Department of Surgery of Anne Arundel Health System (AAHS). He is the former Chair of Surgery, Dalhousie University and former Chief of Surgery for the Capital District Health Authority. Dennis Fowler , MD, MPH Director of the Center for Innovation and Outcomes Research (RCIOR) in the Department of Surgery at the Columbia University College of Physicians and Surgeons, Medical Director of the Simulation Center at New York-Presbyterian Hospital/Columbia University Medical Center Stephen I. Kates, MD Professor of Orthopedics and Rehabilitation, University of Rochester Medical Center, Director of the Geriatric Fracture Center, Highland Hospital, Chief of Oncology, Metabolic Bone and Geriatric Division, Highland Hospital Choll W. Kim, MD Director, Minimally Invasive Spine Program, Spine Institute of San Diego; Executive Director, Founding Board of Directors, Society for Minimally Invasive Spine Surgery; Associate Clinical Professor of Orthopedic Surgery, University of California, San Diego T. Karl Byrne, MD Medical Director of the Weight Loss Surgery Program at MUSC. The Weight Loss Surgery Program at MUSC is designated as a Center of Excellence by the American Society for Bariatric Surgery. Stephen E. Deal M.D., FACG, FASGE Associate Professor of Medicine – University of North Caroline School of Medicine Fellow of the American College of Gastroenterology Eric R. Powers, MD, FACC Cardiology, Interventional Cardiology Professor of Medicine/Cardiology at Medical University of South Carolina; Medical Director, The Cardiology Inpatient Progressive Care Unit; Fellow, Council on Clinical Cardiology; Fellow, American College of Cardiology Other Physician Advisors
  21. 21. The MedStatix Survey Difference General Patient Satisfaction Example: Rating of Quality: • Explanations the care provider gave you about your problem or condition The MedStatix Patient Experience Survey in the OB Setting: How clear was [Provider Name] in explaining the appropriate weight gain you should experience in your pregnancy? Was this information provided in a respectful manner? Was [Provider Name] wiling to respectfully review your desired birthing plan with you?
  22. 22. • Provider Communication • Practice Operations • Customer Service Impacting Patient Care Administrators and Providers using the platform have access to real time information that can produce actionable items to improve the following areas and ultimately affect outcomes in:
  23. 23. 23 How does it work?
  24. 24. MedStatix Step by Step
  25. 25. 25 Data Analytics
  26. 26. Benchmark Options: The Practice The Practice Office Locations Nationally against all other Practices on the Platform CG-CAHPS Benchmarking
  27. 27. Reports automatically emailed based on security settings to the appropriate end users.Automated Monthly Reporting - Outlier Reports - Patient Comments - Practice Location Reports - Provider Report Cards
  28. 28. Testimonials
  29. 29. OEM White Label Solution
  30. 30. • Our goal is to help you stand out amongst your competition – We want this to be your patient experience platform, not ours • Your practices need this data to make changes to help affect the wasteful spending that is occurring in our nation • Redefine Patient Engagement and lead the charge beyond patient portals and patient reminder systems. Allow your clients access to data they have been asking for years. Standout as the Industry Leader
  31. 31. For Your Channel Manager White Labeled Marketing Kit Provided • Sales Sheets • PowerPoint Slide Deck Training Videos Provided • Use of the Performance Dashboard • Interpretation of the Data and Monthly Reports FAQ/Help Manual • Accessible off the White-labeled Web Portal Patient Survey Support • MedStatix will handle all issues/questions direct from the patient Support from MedStatix
  32. 32. For More Information Kim Ireland, MSIS CEO, MedStatix, LLC kim@medstatix.com 717.283.2220 direct 717.808.3742 cell 717.207.7676 support medstatix.com Learn how you can help PATIENTS TAKE CHARGE of their healthcare experiences and specialty healthcare PRACTICES IMPROVE by reselling the White Labeled Patient Experience Mobile Survey Platform today.
  • TaylorFinken

    Dec. 19, 2020

Improving Patient Experience. Improving Practice Performance. MedStatix, LLC, offers a WHITE LABELED, cloud-based specialty-specific patient experience survey platform that is bundled and/or resold by leading EMR/EHRs and other integrated healthcare service providers as a value-add to their products. The patient experience platform uses data science and predictive analytics learned from data hosted on the platform to enable healthcare providers to improve quality of care, patient retention rates and risk profiles of physician practices. The patient experience platform pinpoints specific, actionable problems where practices can improve their service through its easy-to-implement, yet sophisticated technology solution for monitoring and measuring patient experience by each provider across an organization. With over a decade delivering over one million patient surveys for over 25 pharmaceutical brands, as well as customer feedback platforms and analytics for Fortune-class brands, MedStatix enables their resellers to provide their customers with exceptional practice improvement opportunities.

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