إدارة الجودة فى مصر

1. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫ﻟﻠﻤﺆﺳﺴﺎت‬ ‫اﻟﺨﺪﻣﺎت‬ ‫دﻟﻴﻞ‬
ENGINEERING
EXPORT COUNCIL OF EGYPT
‫ﻣﻊ‬ ‫ﺑﺎﻟﺘﻌﺎون‬

2. International Trade Centre 2017 ©
(ITC) 2017 ©
(ITC)
.
:
Physikalisch-Technische Bundesanstalt (PTB)
( )
100 :
38116
Bundesallee 100
Braunschweig, Germany 38116
+ 49 531 592 - 82 20 :
+ 49 531 592 - 82 25 :
marion.stoldt@ptb.de :
http://www.ptb.de/q5 :
(EOS)
16 :
+20 2 22845503 :
eos@idsc.net.eg :
www.eos.org.eg/en :
(EEC)
26 :
،11511
+20 2 2395 5756 :
eec@eec-eg.org :
www.eecegypt.org :

3. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
‫اﻟﺼﻐﻴﺮة‬ ‫ﻟﻠﻤﺆﺳﺴﺎت‬ ‫اﻟﺨﺪﻣﺎت‬ ‫دﻟﻴﻞ‬
‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬
٢٠١٧ ،‫ﻣﺼﺮ‬ ،‫اﻟﻘﺎﻫﺮة‬/‫ﺳﻮﻳﺴﺮا‬ ،‫ﺟﻨﻴﻒ‬

4. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
2
‫اﻟﺘﺠﺎرﻳﺔ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻟﺨﺪﻣﺎت‬ ‫ﻣﻮﺟﺰ‬
MAN ٨١٨ ١٣-C ٢٠١٧ ٤٣٢١٢ =ID
(ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬
(PTB -‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫)اﻟﻤﻌﻬﺪ‬ ‫اﻻﺗﺤﺎدي‬ ‫اﻟﺘﻘﻨﻲ‬ ‫اﻟﻔﻴﺰﻳﺎﺋﻲ‬ ‫اﻟﻤﻌﻬﺪ‬
(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬
(EEC) ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﻬﻨﺪﺳﻴﺔ‬ ‫ﻟﻠﺼﻨﺎﻋﺎت‬ ‫اﻟﺘﺼﺪﻳﺮي‬ ‫اﻟﻤﺠﻠﺲ‬
‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫ﻟﻠﻤﺆﺳﺴﺎت‬ ‫اﻟﺨﺪﻣﺎت‬ ‫دﻟﻴﻞ‬ :‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
،(PTB) -‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﻌﻬﺪ‬/(ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ :‫اﻟﻘﺎﻫﺮة‬/‫ﺟﻨﻴﻒ‬
(TFPB-17-26.E ‫اﻟﻮﺛﻴﻘﺔ‬ ‫)رﻗﻢ‬ ‫ﺻﻔﺤﺎت‬ ١٠٤ ،Xii .٢٠١٧
‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫ﻟﻠﻤﺆﺳﺴﺎت‬ ‫دﻟﻴﻞ‬ :‫اﻟﺘﺼﺪﻳﺮ‬ ‫ﺟﻮدة‬ ‫إدارة‬ ،‫ﻟﻠﻤﻄﺒﻮﻋﺔ‬ ‫وﻣﻠﺤﻖ‬ ‫ﻣﺮﻓﻖ‬ ‫دﻟﻴﻞ‬
‫اﻟﺒﻼد‬ ‫ﻓﻲ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ‫ﻋﻦ‬ ‫ﻟﻤﺤﺔ‬ ‫اﻟﻤﻨﺸﻮر‬ ‫ﻫﺬا‬ ‫ﺮ‬ّ‫ﻳﻮﻓ‬ .‫ﻟﻤﺼﺮ‬ ‫أﻗﻠﻤﺔ‬ ،‫اﻟﺤﺠﻢ‬
‫ﺧﺪﻣﺎت‬ ‫دي‬ّ‫ﺑﻤﺰو‬ ‫اﺗﺼﺎل‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ّﻦ‬‫ﻣ‬‫ﺗﺆ‬ ‫ﻛﻤﺎ‬ ،‫واﻟﻨﺒﺎﺗﺎت‬ ‫اﻟﺤﻴﻮاﻧﺎت‬ ‫وﺻﺤﺔ‬ ‫ﻏﺬﻳﺔ‬O‫ا‬ ‫ﺳﻼﻣﺔ‬ ‫ﺗﺸﻤﻞ‬
.‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫ﺑﺎﻟﺠﻮدة‬ ‫ﻣﺮﺗﺒﻄﺔ‬
،‫اﻟﺼﺎدرات‬ ،‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫ﺗﻘﻴﻴﻢ‬ ،‫اﻟﻤﻮاﺻﻔﺎت‬ ،‫اﻟﺠﻮدة‬ ‫إدارة‬ ،‫اﻟﺠﻮدة‬ ‫ﻣﺮاﻗﺒﺔ‬ ،‫ﻣﺼﺮ‬ :‫واﺻﻔﺔ‬ ‫ﺗﻌﺒﻴﺮات‬
‫إﺟﺮاءات‬ ‫اﺗﻔﺎﻗﻴﺔ‬ ،‫اﻻﻋﺘﻤﺎد‬ ،‫اﻟﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ،‫اﻟﺸﻬﺎدات‬ ‫ﻣﻨﺢ‬ ،‫واﻟﺘﺤﻠﻴﻞ‬ ‫اﻻﺧﺘﺒﺎر‬ ‫ﺧﺪﻣﺎت‬ ،‫اﻟﺘﺪﻗﻴﻖ‬
‫اﻟﻤﺆﺳﺴﺎت‬ ،‫دﻟﺔ‬O‫ا‬ ،(TBT) ‫اﻟﺘﺠﺎرة‬ ‫أﻣﺎم‬ ‫اﻟﻔﻨﻴﺔ‬ ‫اﻟﻌﻮاﺋﻖ‬ ‫اﺗﻔﺎﻗﻴﺔ‬ ‫و‬ (SPS) ‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺼﺤﺔ‬
.‫اﻟﺨﺪﻣﺎت‬ ،‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬
(‫ﻣﻨﻔﺼﻠﺘﺎن‬ ‫)ﻃﺒﻌﺘﺎن‬ ‫واﻟﻌﺮﺑﻴﺔ‬ ‫ﻧﺠﻠﻴﺰﻳﺔ‬p‫ا‬ ‫ﻴﻦ‬َ‫ﺘ‬‫ﺑﺎﻟﻠﻐ‬ ‫ﺮ‬ّ‫ﻣﺘﻮﻓ‬
(www.intracen.org) ‫ﺳﻮﻳﺴﺮا‬ ،١٠ ‫ﺟﻨﻴﻒ‬ ١٢١١ ،‫ﻧﺎﺳﻴﻮن‬ ‫دي‬ ‫ﺑﺎﻟﻴﻪ‬ ،(ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬
Palais des Nations ،ITC، 121 Switzerland ،10 Geneva
‫ﻣﺮﻛﺰ‬ ‫رأي‬ ‫ﻋﻦ‬ s‫ﻣﻄﻠﻘ‬ ‫اﻟﻤﻄﺒﻮﻋﺔ‬ ‫ﻫﺬه‬ ‫ﻓﻲ‬ ‫ﻣﺔ‬ّ‫اﻟﻤﻘﺪ‬ ‫واﻟﻤﻮاد‬ ‫اﻟﻤﺴﺘﺨﺪﻣﺔ‬ ‫اﻟﺘﺴﻤﻴﺎت‬ ‫ّﺮ‬‫ﺒ‬‫ﺗﻌ‬ ‫ﻻ‬
‫ي‬O ‫اﻟﻘﺎﻧﻮﻧﻲ‬ ‫اﻟﻮﺿﻊ‬ ‫ﺑﺸﺄن‬ (PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫واﻟﻤﻌﻬﺪ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬
.‫ﺣﺪودﻫﺎ‬ ‫رﺳﻢ‬ ‫أو‬ ‫ﺣﺪودﻫﺎ‬ ‫ﺑﺸﺄن‬ ‫أو‬ ،‫ﺳﻠﻄﺎﺗﻬﺎ‬ ‫أو‬ ‫ﻣﻨﻄﻘﺔ‬ ‫أو‬ ‫ﻣﺪﻳﻨﺔ‬ ‫أو‬ ‫إﻗﻠﻴﻢ‬ ‫أو‬ ‫ﺑﻠﺪ‬
‫واﻟﻤﻌﻬﺪ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﺗﺄﻳﻴﺪ‬ ٍ‫ﻣﻨﺘﺠﺎت‬ ‫وأﺳﻤﺎء‬ ٍ‫وﻣﻨﺘﺠﺎت‬ ، ٍ‫ﺷﺮﻛﺎت‬ ‫ذﻛﺮ‬ ‫ﻳﻌﻨﻲ‬ ‫ﻻ‬
.‫ﻟﻬﺎ‬ (PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬
‫اﻟﺤﺮﺑﻲ‬ ‫ﻟ}ﻧﺘﺎج‬ ‫اﻟﻘﻮﻣﻴﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ،‫اﻟﺠﻮدة‬ ‫ﻗﻄﺎع‬ ‫رﺋﻴﺲ‬ ،‫ﺳﻠﻄﺎن‬ ‫أﺣﻤﺪ‬ ‫اﻟﺪﻛﺘﻮر‬ ‫ﻗﺒﻞ‬ ‫ﻣﻦ‬ ‫ﺗﻄﻮﻳﺮه‬ ّ‫ﺗﻢ‬
(PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫واﻟﻤﻌﻬﺪ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﻣﻊ‬ ‫ﺑﺎﻟﺘﻌﺎون‬
(Kristina Golubic) ‫ﻏﻮﻟﻮﺑﻴﻚ‬ ‫ﻛﺮﻳﺴﺘﻴﻨﺎ‬ ،(ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ © :‫واﻟﺮﺳﻢ‬ ‫اﻟﻐﻼف‬ ‫ﺗﺼﻤﻴﻢ‬
(ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ©
‫ﻧﻈﺎم‬ ‫ﻓﻲ‬ ‫ﺣﻔﻈﻬﺎ‬ ‫أو‬ ،‫اﻟﻤﻄﺒﻮﻋﺔ‬ ‫ﻫﺬه‬ ‫ﻣﻦ‬ ‫ﺟﺰء‬ ‫أي‬ ‫إﻧﺘﺎج‬ ‫إﻋﺎدة‬ ‫ﻳﻤﻜﻦ‬ ‫ﻻ‬ .‫ﻣﺤﻔﻮﻇﺔ‬ ‫اﻟﺤﻘﻮق‬ ‫ﺟﻤﻴﻊ‬
‫ﺑﻮاﺳﻄﺔ‬ ‫أو‬ ‫ﻛﻬﺮوﺳﺘﺎﺗﻴﻜﻴﺔ‬ ‫أو‬ ‫إﻟﻜﺘﺮوﻧﻴﺔ‬ ‫ﻛﺎﻧﺖ‬ ‫وﺳﻴﻠﺔ‬ ‫ﺑﺄي‬ ‫أو‬ ‫ﺷﻜﻞ‬ ‫أي‬ ‫ﻓﻲ‬ ‫ﻧﻘﻠﻬﺎ‬ ‫أو‬ ‫اﺳﺘﺮﺟﺎع‬
‫ﻣﺮﻛﺰ‬ ‫ﻣﻦ‬ ‫ﻣﺴﺒﻖ‬ ‫ﻛﺘﺎﺑﻲ‬ ‫ﺗﺼﺮﻳﺢ‬ ‫دون‬ ‫ذﻟﻚ‬ ‫ﻋﺪا‬ ‫ﻣﺎ‬ ‫أو‬ ‫ﻧﺴﺨﻬﺎ‬ ‫أو‬ ،‫ﻣﻴﻜﺎﻧﻴﻜﻴﺔ‬ ‫أو‬ ‫ﻣﻐﻨﺎﻃﻴﺴﻴﺔ‬ ‫ﺷﺮاﺋﻂ‬
.(ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬

5. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
3
(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﺗﻤﻬﻴﺪ‬
‫وﻛﺬﻟﻚ‬ ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ‫رﻛﺎﺋﺰ‬ ‫ﺑﺈﺧﺘﺼﺎر‬ ‫ﻟﻴﺼﻒ‬ ‫اﻟﻜﺘﺎب‬ ‫ﻫﺬا‬ ‫إﻋﺪاد‬ ّ‫ﺗﻢ‬
.‫واﻟﻤﺆﺳﺴﺎت‬ ‫اﻟﻤﻨﺸﺂت‬ ‫ﺧﺪﻣﺎت‬
‫ﻧﺸﻄﺔ‬O‫وا‬ ‫واﻟﻤﻨﻈﻤﺎت‬ ‫واﻟﻤﺆﺳﺴﺎت‬ ‫اﻟﻤﺒﺎدرات‬ ‫ﻣﻦ‬ ‫ﻣﺠﻤﻮﻋﺔ‬ ‫ﻫﻲ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﺘﻘﻨﻴﺔ‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ‫إن‬
،‫ﺗﻨﻈﻴﻤﻲ‬ ‫ﻋﻤﻞ‬ ‫وإﻃﺎر‬ ،‫ﻟﺘﻨﻔﻴﺬﻫﺎ‬ ‫وﻣﺆﺳﺴﺎت‬ ‫وﻃﻨﻴﺔ‬ ‫ﺟﻮدة‬ ‫ﺳﻴﺎﺳﺔ‬ ‫وﺗﺸﻤﻞ‬ .‫ﻛﻔﺎء‬O‫ا‬ ‫ﺷﺨﺎص‬O‫وا‬
«‫ﻛـ»ﻣﺴﺘﻬﻠﻜﻴﻦ‬ ‫اﻟﻤﻮاﻃﻨﻴﻦ‬ ‫ﻳﺸﻤﻞ‬ ‫)ﺑﻤﺎ‬ ‫وﻣﺴﺘﻬﻠﻜﻴﻦ‬ ،‫وﻋﻤﻼء‬ ،‫وﺷﺮﻛﺎت‬ ،‫اﻟﺠﻮدة‬ ‫ﺧﺪﻣﺔ‬ ‫وﻣﻘﺪﻣﻲ‬
.(‫اﻟﺤﻜﻮﻣﻴﺔ‬ ‫ﻟﻠﺨﺪﻣﺎت‬
‫ﻳﻤﻜﻦ‬ ‫اﻟﺘﻲ‬ ‫و‬ ً‫ّﺔ‬‫ﻴ‬‫وﻋﻤﻠ‬ ً‫إﻳﺠﺎﺑﻴﺔ‬ ‫ﻛﺜﺮ‬O‫ا‬ ‫اﻟﺨﻄﻮات‬ ‫ﻣﻦ‬ ‫واﺣﺪة‬ ‫ﻫﻮ‬ ‫ﻟﻠﺠﻮدة‬ ‫ﺗﺤﺘﻴﺔ‬ ‫ﺑﻨﻴﺔ‬ ‫ﻧﻈﺎم‬ ‫ﺿﺒﻂ‬ ّ‫إن‬
.‫واﻟﺮﻓﺎﻫﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫ﻟﻼزدﻫﺎر‬ ‫ﻛﺄﺳﺎس‬ ‫اﻻﻗﺘﺼﺎد‬ ‫ﺗﻄﻮﻳﺮ‬ ‫ﻧﺤﻮ‬ s‫ﻗﺪﻣ‬ ‫اﻟﻤﻀﻲ‬ ‫ﻓﻲ‬ ‫ﻧﺎﻣﻴﺔ‬ ‫دوﻟﺔ‬ ‫ﺨﺬﻫﺎ‬ّ‫ﺘ‬‫ﺗ‬ ‫أن‬
‫ة‬ّ‫ﻋﺪ‬ ‫ﻣﺠﺎﻻت‬ ‫ﻓﻲ‬ ‫أﻫﺪاﻓﻬﺎ‬ ‫اﻟﺤﻜﻮﻣﻴﺔ‬ ‫اﻟﺴﻴﺎﺳﺔ‬ ‫ﺑﻠﻮغ‬ ‫ﻓﻲ‬ ‫ﻳﺴﺎﻫﻢ‬ ‫ﻧﻈﺎم‬ ‫ﻫﻲ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ّ‫إن‬
‫ﻟﻠﻤﻮارد‬ ‫ﻣﺜﻞ‬O‫ا‬ ‫واﻻﺳﺘﺨﺪام‬ ،‫اﻟﻌﺎﻟﻤﻴﺔ‬ ‫ﺳﻮاق‬O‫ا‬ ‫ﻓﻲ‬ ‫اﻟﺘﺠﺎرﻳﺔ‬ ‫واﻟﺘﻨﺎﻓﺴﻴﺔ‬ ،‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫اﻟﺘﻨﻤﻴﺔ‬ ‫ﻓﻴﻬﺎ‬ ‫ﺑﻤﺎ‬
‫ﻛﺎﻣﻠﺔ‬ ‫ﺣﺰﻣﺔ‬ ‫ﺮ‬ّ‫ﺗﻮﻓ‬ .‫اﻟﻤﻨﺎﺧﻲ‬ ‫ّﺮ‬‫ﻴ‬‫واﻟﺘﻐ‬ ،‫واﻟﺒﻴﺌﺔ‬ ،‫واﻟﺼﺤﺔ‬ ،‫اﻟﻐﺬاﺋﻴﺔ‬ ‫واﻟﺴﻼﻣﺔ‬ ،‫واﻟﺒﺸﺮﻳﺔ‬ ‫اﻟﻄﺒﻴﻌﻴﺔ‬
‫واﻟﻤﺆﺳﺴﺎت‬ ‫اﻟﺸﺮﻛﺎت‬ ‫ﺣﺎﺟﺎت‬ ‫إﻟﻰ‬ ‫ﺿﺎﻓﺔ‬p‫ﺑﺎ‬ ،‫واﻟﻤﺴﺘﻬﻠﻜﻴﻦ‬ ‫واﻟﻌﻤﻼء‬ ‫ﻟﻠﻤﻮاﻃﻨﻴﻦ‬ ‫ﻟﺤﺎﺟﺎت‬ ‫ق‬ّ‫ﺗﺘﻄﺮ‬
‫أﺳﺎﺳﻴﺔ‬ ٍ‫ﻧﻮاح‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ‫ﻣﻨﻈﻮﻣﺔ‬ ‫ﻲ‬ّ‫ﺗﻐﻄ‬ .‫وﺧﺪﻣﺎت‬ ‫ﻣﻨﺘﺠﺎت‬ ‫ﻟﻬﻢ‬ ‫م‬ّ‫ﺗﻘﺪ‬ ‫اﻟﺘﻲ‬ ‫ﺧﺮى‬O‫ا‬
‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻻﺳﺘﺨﺪام‬ ‫اﻟﻤﻀﺎﻓﺔ‬ ‫واﻟﻘﻴﻤﺔ‬ ،‫اﻟﺨﺪﻣﺎت‬ ‫دو‬ّ‫وﻣﺰو‬ ،‫واﻟﻤﺆﺳﺴﺎت‬ ،‫ﻛﺎﻟﺴﻴﺎﺳﺔ‬
.‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﻫﻴﺌﺎت‬ ‫ﻛﻔﺎءة‬ ‫ﻟﻀﻤﺎن‬ ‫اﻻﻋﺘﻤﺎد‬ ‫ﺟﺎﻧﺐ‬ ‫إﻟﻰ‬ ،‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ّﺎت‬‫ﻴ‬‫وآﻟ‬ ‫اﻟﺪوﻟﻴﺔ‬
‫ﻣﻤﺎرﺳﺔ‬ ‫ّﻖ‬‫ﺒ‬‫وﻳﻄ‬ ‫ﺲ‬ ّ‫ﻳﺆﺳ‬ ‫اﻟﺬي‬ ‫اﻟﻤﺆﺳﺴﺎﺗﻲ‬ ‫اﻟﻌﻤﻞ‬ ‫إﻃﺎر‬ ‫ﻫﻲ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ّ‫إن‬
.‫اﻟﺴﻮق‬ ‫وﻣﺮاﻗﺒﺔ‬ ،‫واﻻﻋﺘﻤﺎد‬ ،‫واﻟﻘﻴﺎس‬ ،‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺧﺪﻣﺎت‬ ‫ذﻟﻚ‬ ‫ﻓﻲ‬ ‫ﺑﻤﺎ‬ ،‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺗﻮﺣﻴﺪ‬
‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫واﻟﻤﻌﻬﺪ‬ ،(ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﻣﻊ‬ ‫ﺑﺎﻟﺘﻌﺎون‬ ‫اﻟﻜﺘﺎب‬ ‫ﻫﺬا‬ ‫ﺗﻘﺪﻳﻢ‬ ّ‫د‬‫ﻧﻮ‬
‫اﻟﺘﺼﺪﻳﺮي‬ ‫واﻟﻤﺠﻠﺲ‬ ،(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫واﻟﻬﻴﺌﺔ‬ ،(PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬
‫اﻟﺘﺒﺎدل‬ ‫ﻟﺘﻌﺰﻳﺰ‬ ‫واﻟﻤﺴﺘﻮردﻳﻦ‬ ‫رﻳﻦ‬ّ‫ﻟﻠﻤﺼﺪ‬ ‫دﻟﻴﻞ‬ ‫ﻟﻴﻜﻮﻧﻮا‬ (EEC) ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﻬﻨﺪﺳﻴﺔ‬ ‫ﻟﻠﺼﻨﺎﻋﺎت‬
.‫اﻟﺘﺠﺎري‬
‫ﻋﻔﻴﻔﻲ‬ ‫ﻣﺤﻤﺪ‬ ‫إﺳﻤﺎﻋﻴﻞ‬ ‫أﺷﺮف‬
‫دارة‬p‫ا‬ ‫ﻣﺠﻠﺲ‬ ‫رﺋﻴﺲ‬
(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬

6. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
4
(ECC) ‫اﻟﻬﻨﺪﺳﻴﺔ‬ ‫ﻟﻠﺼﻨﺎﻋﺎت‬ ‫اﻟﺘﺼﺪﻳﺮي‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ﺗﻤﻬﻴﺪ‬
‫ﻟﺘﻌﺰﻳﺰ‬ ‫ﺑﻞ‬ ‫ﻓﺤﺴﺐ‬ ‫ﺗﺼﺪﻳﺮﻳﺔ‬ ‫ﻫﺪاف‬O ‫ﻟﻴﺲ‬ ، ّ‫ﻣﻬﻢ‬ ‫دور‬ ‫واﻟﻤﻮاﺻﻔﺎت‬ ‫اﻟﺠﻮدة‬ ‫ﺗﻠﻌﺐ‬ ‫ﻳﺎم‬O‫ا‬ ‫ﻫﺬة‬ ‫ﻓﻲ‬
‫ﻋﻠﻰ‬ ‫ﺗﺮﺗﻜﺰ‬ ‫ﻋﺎدﻟﺔ‬ ‫ﺗﺠﺎرﻳﺔ‬ ‫ﺑﻤﻤﺎرﺳﺎت‬ ‫ﻟﻠﺘﻤﺘﻊ‬ ‫وﻛﺬﻟﻚ‬ ‫ﻋﺎﻟﻤﻴﺔ‬ ‫ﺗﺠﺎرة‬ ‫إﻃﺎر‬ ‫ﻓﻲ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫ﺻﻨﺎﻋﺘﻨﺎ‬
.‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫اﻟﻠﻮاﺋﺢ‬ ‫وﻟﺘﻄﺒﻴﻖ‬ ‫اﻟﺴﻮق‬ ‫ﺒﺎت‬ّ‫ﻣﺘﻄﻠ‬ ‫ﻣﻊ‬ ‫ﻣﺘﻮاﻓﻘﺔ‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫ﻓ‬ ‫ﻗﻮاﻧﻴﻦ‬
‫ﺣﺮﻛﺘﻬﺎ‬ ‫وﺗﺴﻬﻴﻞ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻤﻨﺘﺠﺎت‬ ‫ﺗﻨﺎﻓﺴﻴﺔ‬ ‫ﻟﻀﻤﺎن‬ ‫أﺳﺎﺳﻴﺔ‬ ‫رﻛﻴﺰة‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ّ‫ﻌﺪ‬ُ‫وﺗ‬
‫ﻋﻦ‬ ‫اﻟﻤﺴﺆوﻟﺔ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﻤﺆﺳﺴﺎت‬ ‫ﺑﻜﺎﻓﺔ‬ ‫ﻛﺒﻴﺮ‬ ‫ﺑﺸﻜﻞ‬ ‫ﻣﺼﺮ‬ ‫ﺻﺎدرات‬ ‫ﺮ‬ّ‫ﺗﺘﺄﺛ‬ .‫اﻟﺪول‬ ‫ﺑﻴﻦ‬ ‫ة‬ّ‫اﻟﺤﺮ‬
.‫ﻟﻠﺘﺼﺪﻳﺮ‬ ‫اﻟﻤﻄﻠﻮﺑﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻣﻄﺎﺑﻘﺔ‬ ‫إﻟﻰ‬ ‫ﺿﺎﻓﺔ‬p‫ﺑﺎ‬ ،‫وﺳﻼﻣﺘﻬﺎ‬ ‫اﻟﻤﻨﺘﺠﺎت‬ ‫ﺟﻮدة‬ ‫ﺿﻤﺎن‬
‫ﺐ‬ّ‫وﻳﺘﻄﻠ‬ .‫ﻟﻠﺤﺪود‬ ‫اﻟﻌﺎﺑﺮة‬ ‫اﻟﺘﺠﺎرة‬ ‫وﺗﺴﻬﻴﻞ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﺼﺎدرات‬ ‫ﺗﺸﺠﻴﻊ‬ ‫ﻋﻠﻰ‬ ‫إﻳﺠﺎﺑﻲ‬ ‫ﺗﺄﺛﻴﺮ‬ ‫ﻟﻼﻋﺘﻤﺎد‬ ‫و‬
‫واﻟﻤﻮاﺻﻔﺎت‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫اﻟﻠﻮاﺋﺢ‬ ‫ﺒﺎت‬ّ‫ﻣﺘﻄﻠ‬ ‫ﻣﻊ‬ ‫ﻟﻠﻤﻨﺘﺠﺎت‬ s‫ﺗﻄﺎﺑﻘ‬ ‫دوﻟﻴﺔ‬ ‫أﺳﻮاق‬ ‫إﻟﻰ‬ ‫اﻟﻤﻨﺘﺠﺎت‬ ‫ﺗﺼﺪﻳﺮ‬
.‫اﻟﻤﺴﺘﻮردة‬ ‫ﻟﻠﺪول‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬
‫ﻳﻤﻜﻦ‬ ً‫وﺻﻌﻮﺑﺔ‬ ‫إﻳﺠﺎﺑﻴﺔ‬ ‫اﻟﺨﻄﻮات‬ ‫أﻛﺜﺮ‬ ‫إﺣﺪى‬ ‫ﻫﻮ‬ ‫ﻟﻠﺠﻮدة‬ ‫ﻗﻮﻳﺔ‬ ‫وﻃﻨﻴﺔ‬ ‫ﺗﺤﺘﻴﺔ‬ ‫ﺑﻨﻴﺔ‬ ‫إﻧﺸﺎء‬ ّ‫إن‬
.‫واﻟﺮﻓﺎﻫﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫ﻟﻼزﻫﺎر‬ ‫ﻛﻘﺎﻋﺪة‬ ‫ﻣﺰدﻫﺮ‬ ‫اﻗﺘﺼﺎد‬ ‫ﺗﺄﺳﻴﺲ‬ ‫ﻃﺮﻳﻖ‬ ‫ﻋﻠﻰ‬ ‫ﺨﺎذﻫﺎ‬ّ‫اﺗ‬ ‫ﻧﺎﻣﻴﺔ‬ ‫ﻟﺪوﻟﺔ‬
‫اﻟﻌﺪﻳﺪ‬ ‫ﻣﻊ‬ ‫ﻛﺜﺐ‬ ‫ﻋﻦ‬ ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ (EEC) ‫اﻟﻬﻨﺪﺳﻴﺔ‬ ‫ﻟﻠﺼﻨﺎﻋﺎت‬ ‫اﻟﺘﺼﺪﻳﺮي‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ﻳﻌﻤﻞ‬ ،‫ﻃﺎر‬p‫ا‬ ‫ﻫﺬا‬ ‫ﻓﻲ‬
‫ﺳﻮاق‬O‫ا‬ ‫ﻓﻲ‬ ‫اﻟﻤﻨﺎﻓﺴﺔ‬ ‫ﻣﻦ‬ ‫ﻟﺘﻤﻜﻴﻨﻬﺎ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻤﻨﺘﺠﺎت‬ ‫ﺗﻨﺎﻓﺴﻴﺔ‬ ‫وﺗﻌﺰﻳﺰ‬ ‫ﻟﺪﻋﻢ‬ ‫اﻟﻤﺆﺳﺴﺎت‬ ‫ﻣﻦ‬
.‫اﻟﺪوﻟﻴﺔ‬
‫اﻟﺘﺠﺎرة‬ ‫وﻣﺮﻛﺰ‬ ،(PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﻌﻬﺪ‬ ‫ﺑﻴﻦ‬ ‫ﺗﻌﺎون‬ ‫ﻧﺘﻴﺠﺔ‬ ‫ﻫﻮ‬ ‫اﻟﻜﺘﺎب‬ ‫ﻫﺬا‬ ّ‫إن‬
‫اﻟﺘﺼﺪﻳﺮي‬ ‫واﻟﻤﺠﻠﺲ‬ ،(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫واﻟﻬﻴﺌﺔ‬ ،(ITC) ‫اﻟﺪوﻟﻴﺔ‬
‫اﻟﻄﺮﻳﻖ‬ ‫ﻟﺘﻤﻬﻴﺪ‬ ‫واﻟﻤﺴﺘﻮردﻳﻦ‬ ‫رﻳﻦ‬ّ‫ﻟﻠﻤﺼﺪ‬ ‫واﺿﺢ‬ ‫دﻟﻴﻞ‬ ‫ﻟﻮﺿﻊ‬ ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ (EEC) ‫اﻟﻬﻨﺪﺳﻴﺔ‬ ‫ﻟﻠﺼﻨﺎﻋﺎت‬
s‫ﻣﺮﺟﻌ‬ ‫اﻟﺪﻟﻴﻞ‬ ‫ﻫﺬا‬ ‫ﻳﻜﻮن‬ ‫أن‬ ‫ﻧﺄﻣﻞ‬ .‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻓﻲ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫واﻟﻤﻮاﺻﻔﺎت‬ ‫ﻟﻠﺠﻮدة‬ ‫أﻓﻀﻞ‬ ‫ﻟﻔﻬﻢ‬
.‫اﻟﻌﺎﻟﻤﻲ‬ ‫اﻟﺴﻮق‬ ‫ﻓﻲ‬ ‫ّﺎل‬‫ﻌ‬‫ﻓ‬ ‫ﺑﺸﻜﻞ‬ ‫ﻟﻠﻤﻨﺎﻓﺴﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫ﻟﻠﺸﺮﻛﺎت‬ ˜‫ﻣﻔﻴﺪ‬
‫ﻓﺮﻳﺨﻪ‬ ‫أﺑﻮ‬ ‫ﻋﻤﺮو‬ ‫اﻟﻤﻬﻨﺪس‬ ‫ﺻﺎﻟﺢ‬ ‫ﻣﻬﺎ‬
‫دارة‬p‫ا‬ ‫ﻣﺠﻠﺲ‬ ‫رﺋﻴﺲ‬ ‫اﻟﺘﻨﻔﻴﺬي‬ ‫اﻟﻤﺪﻳﺮ‬
‫اﻟﻬﻨﺪﺳﻴﺔ‬ ‫ﻟﻠﺼﻨﺎﻋﺎت‬ ‫اﻟﺘﺼﺪﻳﺮي‬ ‫اﻟﻤﺠﻠﺲ‬ (EEC) ‫اﻟﻬﻨﺪﺳﻴﺔ‬ ‫ﻟﻠﺼﻨﺎﻋﺎت‬ ‫اﻟﺘﺼﺪﻳﺮي‬ ‫اﻟﻤﺠﻠﺲ‬
(EEC)

7. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
5
(PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬E‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫واﻟﻤﻌﻬﺪ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﺗﻤﻬﻴﺪ‬
‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫اﻟﻤﺆﺳﺴﺎت‬ ‫ﺗﺴﺘﺜﻤﺮ‬ ‫أن‬ ‫اﻟﻴﻮم‬ ‫اﻟﺘﻨﺎﻓﺴﻴﺔ‬ ‫اﻟﻌﺎﻟﻤﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﺑﻴﺌﺔ‬ ‫ﺐ‬ّ‫ﺗﺘﻄﻠ‬
‫اﻟﺪوﻟﻴﺔ‬ ‫ﺳﻮاق‬O‫ا‬ ‫ﻓﻲ‬ ‫اﻟﻤﻨﺎﻓﺴﺔ‬ ‫ﺗﺴﺘﻄﻴﻊ‬ ‫وﺧﺪﻣﺎت‬ ‫ﺑﻀﺎﺋﻊ‬ ‫اﻣﺘﻼك‬ ‫وﻳﺴﺘﻠﺰم‬ .‫واﻟﺠﻮدة‬ ‫ﻧﺘﺎﺟﻴﺔ‬p‫ا‬ ‫ﻓﻲ‬
‫ﻪ‬ّ‫أﻧ‬ ّ‫إﻻ‬ .‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻫﺬه‬ ‫وراء‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫ّﺎت‬‫ﺒ‬‫اﻟﻤﺘﻄﻠ‬ ‫وﺗﻠﺒﻴﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫ﺑﺎﻟﻤﻮاﺻﻔﺎت‬ ‫اﻻﻫﺘﻤﺎم‬
‫ﻓﻲ‬ ‫ّﻤﺎ‬‫ﻴ‬‫ﺳ‬ ‫ﻻ‬ s‫ﻳ‬ّ‫ﺗﺤﺪ‬ ‫ﻫﺬا‬ ‫ﻞ‬ّ‫ﻳﺸﻜ‬ ‫ﻗﺪ‬ ‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫اﻟﻤﺆﺳﺴﺎت‬ ‫ﻣﻦ‬ ‫اﻟﻌﺪﻳﺪ‬ ‫إﻟﻰ‬ ‫ﺑﺎﻟﻨﺴﺒﺔ‬
.‫اﻟﺨﺎص‬ ‫أو‬ ‫اﻟﻌﺎم‬ ‫اﻟﺼﻌﻴﺪ‬ ‫ﻋﻠﻰ‬ ‫ﺳﻮاء‬ ،‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻟﻬﺬه‬ ‫اﻟﻤﺘﺰاﻳﺪ‬ ‫اﻟﻌﺪد‬ ‫ﺿﻮء‬
‫ﻣﻮاﻃﻨﻴﻬﺎ‬ ‫وﺳﻼﻣﺔ‬ ‫ﺻﺤﺔ‬ ‫ﻟﺤﻤﺎﻳﺔ‬ ‫اﻟﻤﺸﺮوﻋﺔ‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫اﻟﻤﺘﻄﻠﺒﺎت‬ ‫ﻣﻦ‬ ‫ﻣﺠﻤﻮﻋﺔ‬ ‫اﻟﺤﻜﻮﻣﺎت‬ ‫ﺗﻔﺮض‬
‫اﻟﻤﺘﻌﺪدة‬ ‫واﻟﺸﺮﻛﺎت‬ ‫اﻟﻘﻄﺎع‬ ‫ّﺎت‬‫ﻴ‬‫ﺟﻤﻌ‬ ‫ﺗﻄﻮّر‬ ‫ﻛﻤﺎ‬ .‫واﻟﺒﻴﺌﺔ‬ ‫واﻟﺤﻴﻮاﻧﻴﺔ‬ ‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫اﻟﺤﻴﺎة‬ ‫ﻋﻠﻰ‬ ‫وﻟﻠﺤﻔﺎظ‬
‫ﺒﺎت‬ّ‫ﻣﺘﻄﻠ‬ ‫ﻟﺘﻠﺒﻴﺔ‬ «‫»اﻻﺧﺘﻴﺎرﻳﺔ‬ ‫اﻟﺨﺎﺻﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻣﻦ‬ ‫ﻣﺠﻤﻮﻋﺔ‬ ‫اﻟﺘﺠﺰﺋﺔ‬ ‫ﺎر‬ ّ‫وﺗﺠ‬ ‫اﻟﺠﻨﺴﻴﺎت‬
‫رﻳﻦ‬ّ‫اﻟﻤﺼﺪ‬ ّ‫أن‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﺑﺤﺚ‬ ‫أﻇﻬﺮ‬ ‫ﻟﻘﺪ‬ .‫ﻣﺘﺰاﻳﺪ‬ ‫ﺑﺸﻜﻞ‬ ‫اﻟﻔﻄﻨﺔ‬ ‫اﻟﻤﺴﺘﻬﻠﻜﻴﻦ‬
‫وﻣﻦ‬ .‫اﻟﺘﻌﺮﻓﺔ‬ ‫ﻏﻴﺮ‬ ‫اﻟﺠﻤﺮﻛﻴﺔ‬ ‫ﺑﺎﻟﺘﺪاﺑﻴﺮ‬ ‫اﻟﻤﺮﺗﺒﻄﺔ‬ ‫ﻳﺎت‬ّ‫اﻟﺘﺤﺪ‬ ‫ﻣﻦ‬ ‫اﻟﻌﺪﻳﺪ‬ ‫ﻳﻮاﺟﻬﻮن‬ ‫واﻟﻤﺴﺘﻮردﻳﻦ‬
‫وإﺟﺮاءات‬ ،‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ّﺎت‬‫ﻴ‬‫وآﻟ‬ ،‫ﺑﺎﻟﺠﻮدة‬ ‫اﻟﻤﺮﺗﺒﻄﺔ‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫اﻟﻘﻮاﻧﻴﻦ‬ ‫ﻫﻲ‬ ‫ّﺔ‬‫ﻴ‬‫أﻫﻤ‬ ‫ﻛﺜﺮ‬O‫ا‬ ‫ﺑﻴﻦ‬
.(SPS) ‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺼﺤﺔ‬
‫ﺳﻼﺳﻞ‬ ‫ﻓﻲ‬ ‫اﻟﻤﺸﺎرﻛﺔ‬ ‫ﻣﻦ‬ ‫ﻨﻬﺎ‬ّ‫وﺗﻤﻜ‬ ‫ﺗﻨﺎﻓﺴﻴﺘﻬﺎ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﺤﺎﻓﻈﺔ‬ ‫ﻣﻦ‬ ‫اﻟﻤﺆﺳﺴﺎت‬ ‫ﻦ‬ّ‫ﺗﻤﻜ‬ ‫وﻟﻀﻤﺎن‬
‫ﻫﺬه‬ ‫ﻋﻠﻰ‬ .‫اﻟﻤﺴﺘﻬﺪﻓﺔ‬ ‫ﺳﻮاق‬O‫ا‬ ‫ﻓﻲ‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫ﺒﺎت‬ّ‫اﻟﻤﺘﻄﻠ‬ ‫ﺣﻮل‬ ‫ﺛﺔ‬ّ‫ﻣﺤﺪ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫إﻟﻰ‬ ‫ﺗﺤﺘﺎج‬ ،‫اﻟﻘﻴﻤﺔ‬
‫وإﻇﻬﺎر‬ ‫اﻟﺴﻮق‬ ‫ﺒﺎت‬ّ‫ﻣﺘﻄﻠ‬ ‫ﻟﺘﻠﺒﻴﺔ‬ ‫ّﺎﺗﻬﺎ‬‫ﻴ‬‫وآﻟ‬ ‫ﻣﻨﺘﺠﺎﺗﻬﺎ‬ ‫ﺗﻮﻓﻴﻖ‬ ‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫اﻟﻤﺆﺳﺴﺎت‬
،‫ﺑﻼدﻫﺎ‬ ‫ﻓﻲ‬ ‫ﺑﻬﺎ‬ ‫اﻟﻤﻌﺘﺮف‬ ‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺧﺪﻣﺎت‬ ‫ﺮ‬ّ‫ﺗﻮﻓ‬ ‫ﻣﻦ‬ ‫ﺪ‬ّ‫ﺗﺘﺄﻛ‬ ‫أن‬ ‫ﻋﻠﻴﻬﺎ‬ .‫اﻟﻘﻮاﻧﻴﻦ‬ ‫ﻫﺬه‬ ‫ﻣﻊ‬ ‫ﺗﻄﺎﺑﻘﻬﺎ‬
‫ﺟﻤﻊ‬ ّ‫إن‬ .‫ﻛﻠﻔﺔ‬ ‫أﻛﺜﺮ‬ ‫ﻟﻜﻦ‬ ‫ﺑﻬﺎ‬ ‫ﻣﻌﺘﺮف‬ ‫ﻟﻠﺸﻬﺎدات‬ ‫ﻣﺎﻧﺤﺔ‬ ‫أﺟﻨﺒﻴﺔ‬ ‫ﺟﻬﺎت‬ ‫إﻟﻰ‬ ‫اﻟﻠﺠﻮء‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﻛﺎن‬ ‫إذا‬ ‫ﻣﺎ‬ ‫أو‬
‫اﻟﺘﺪوﻳﻞ‬ ‫ﺗﺮﻳﺪ‬ ‫ﻛﺎﻧﺖ‬ ‫إذا‬ ‫ﺿﺮوري‬ ‫ﻪ‬ّ‫ﻨ‬‫ﻟﻜ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫ﻟﻠﻤﺆﺳﺴﺎت‬ ّ‫وﺷﺎق‬ ‫ﻣﻜﻠﻒ‬ ‫أﻣﺮ‬ ‫ﻫﻮ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻫﻜﺬا‬
.‫واﻟﻌﺎﻟﻤﻴﺔ‬ ‫ﻗﻠﻴﻤﻴﺔ‬p‫ا‬ ‫ﺳﻮاق‬O‫ا‬ ‫وﺑﻠﻮغ‬
(PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫واﻟﻤﻌﻬﺪ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﻳﺘﻌﺎون‬ ،‫ﻃﺎر‬p‫ا‬ ‫ﻫﺬا‬ ‫ﻓﻲ‬
‫وﺻﻮل‬ ‫اﻛﺘﺴﺎب‬ ‫ﻋﻠﻰ‬ ‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫اﻟﻤﺆﺳﺴﺎت‬ ‫ﻟﻤﺴﺎﻋﺪة‬ ‫اﻟﻨﺎﻣﻴﺔ‬ ‫دول‬ ‫ﻓﻲ‬ ‫ﺷﺮﻛﺎء‬ ‫ﻣﻊ‬
‫اﻟﻮﻃﻨﻲ‬ ‫واﻟﻤﻌﻬﺪ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﻳﻌﻤﻞ‬ .‫اﻟﺠﻮدة‬ ‫ﺑﺈدارة‬ ‫ﻣﺮﺗﺒﻄﺔ‬ ‫ﻟﻤﻌﻠﻮﻣﺎت‬ ‫أوﺳﻊ‬
‫اﻟﻤﺨﺼﺼﺔ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﻨﺴﺦ‬ ‫ﻣﻦ‬ ‫ﺳﻠﺴﺔ‬ ‫ﻟﺘﻄﻮﻳﺮ‬ ‫وﻃﻨﻴﻴﻦ‬ ‫ﺷﺮﻛﺎء‬ ‫ﻣﻊ‬ (PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬
‫»إدارة‬ (PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﻌﻬﺪ‬/(ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫دﻟﻴﻞ‬ ‫ﻟﺘﺮاﻓﻖ‬
.«‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫رة‬ّ‫اﻟﻤﺼﺪ‬ ‫اﻟﺸﺮﻛﺎت‬ ‫دﻟﻴﻞ‬ :‫اﻟﺘﺼﺪﻳﺮ‬ ‫ﺟﻮدة‬
‫اﻟﺼﺤﺔ‬ ‫وﻧﻈﺎم‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ‫ﺮ‬ ّ
‫وﺗﻔﺴ‬ .‫اﻗﺘﺼﺎد‬ ‫ﻛﻞ‬ ‫ﺣﺎﺟﺎت‬ ‫ّﻲ‬‫ﺒ‬‫ﻟﺘﻠ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﻨﺴﺦ‬ ‫ﺗﻔﺼﻴﻞ‬ ّ‫ﻳﺘﻢ‬
،‫واﻟﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ،‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫ﺑﺎﻟﻤﻮاﺻﻔﺎت‬ ‫اﻟﻤﺮﺗﺒﻄﺔ‬ ‫اﻟﻤﺤﻠﻴﺔ‬ ‫اﻟﺨﺪﻣﺎت‬ ‫ﺗﻌﺮض‬ ‫ﻛﻤﺎ‬ ،‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬
،‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺣﻮل‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺼﺎدر‬ ‫ﻣﻦ‬ ‫اﻟﻤﺰﻳﺪ‬ ‫إﻟﻰ‬ ‫وﺗﺸﻴﺮ‬ ،‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫وﺗﻘﻴﻴﻢ‬ ،‫واﻻﻋﺘﻤﺎد‬
.‫اﻟﻤﺴﺘﻬﺪﻓﺔ‬ ‫ﺳﻮاق‬O‫ا‬ ‫ﻓﻲ‬ ‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺼﺤﺔ‬ ‫إﺟﺮاءات‬ ‫وﺗﺪاﺑﻴﺮ‬ ،‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫واﻟﻠﻮاﺋﺢ‬
ّ‫ﻳﺘﻢ‬ .‫ﺑﺎﻟﺠﻮدة‬ ‫ﻣﺮﺗﺒﻄﺔ‬ ‫ﻟﻤﺆﺳﺴﺎت‬ ‫ﺼﺎل‬ّ‫اﺗ‬ ‫ﺟﻬﺎت‬ ّ‫وﺗﻀﻢ‬ ‫ﻛﺄدﻟﺔ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﻤﻄﺒﻮﻋﺎت‬ ‫ﺗﺴﺘﺨﺪم‬ ‫ﻛﻤﺎ‬

8. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
6
‫ﺳﻠﺴﻠﺔ‬ ‫وﺗﺮاﻓﻘﻬﺎ‬ .‫أﻣﻜﻦ‬ ‫ﺣﻴﺚ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻻﻗﺘﺼﺎد‬ ‫وﺑﻠﻐﺔ‬ ‫ﻧﺠﻠﻴﺰﻳﺔ‬p‫ﺑﺎ‬ ‫ﻬﺔ‬ ّ‫اﻟﻤﻮﺟ‬ ‫اﻟﻮﺛﺎﺋﻖ‬ ‫ﻫﺬه‬ ‫ﻧﺸﺮ‬
‫ﻛﻴﻔﻴﺔ‬ ‫ﺣﻮل‬ ‫واﻟﻤﻌﺮﻓﺔ‬ ‫اﻟﻮﻋﻲ‬ ‫ﻟﻨﺸﺮ‬ ‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫ﻟﻠﻤﺆﺳﺴﺎت‬ ‫اﻟﺘﺪرﻳﺐ‬ ‫ﺑﺮاﻣﺞ‬ ‫ﻣﻦ‬
‫وإﺟﺮاءات‬ ،‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫واﻟﻠﻮاﺋﺢ‬ ،‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻻﻣﺘﺜﺎل‬ ‫ﺧﻼل‬ ‫ﻣﻦ‬ ‫ﻟŸﺳﻮاق‬ ‫اﻟﻮﺻﻮل‬ ‫ﺗﺤﺴﻴﻦ‬
.‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺼﺤﺔ‬
‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫ﻟﻠﻤﺆﺳﺴﺎت‬ ‫ّﺔ‬‫ﻴ‬‫ﻋﻤﻠ‬ ‫وأداة‬ ˜‫ﻣﻔﻴﺪ‬ s‫ﻣﺮﺟﻌ‬ ‫ﺳﻴﻜﻮن‬ ‫اﻟﺪﻟﻴﻞ‬ ‫ﻫﺬا‬ ّ‫أن‬ ‫ﻣﻦ‬ ‫واﺛﻘﻮن‬ ‫ﻨﺎ‬ّ‫إﻧ‬
.‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻓﻲ‬ ‫ﻣﺸﺎرﻛﺘﻬﺎ‬ ‫وزﻳﺎدة‬ ‫اﻟﺘﻨﺎﻓﺴﻴﺔ‬ ‫ﻟﺘﺤﺴﻴﻦ‬ ‫ﺟﻬﻮدﻫﺎ‬ ‫ﻓﻲ‬ ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺤﺠﻢ‬
(Joachim Ullrich) ‫أوﻟﺮﻳﺦ‬ ‫ﻳﻮاﺧﻴﻢ‬ (Arancha González) ‫ﻏﻮﻧﺰاﻟﻴﺲ‬ ‫أراﻧﺸﺎ‬
‫اﻟﺮﺋﻴﺲ‬ ‫اﻟﺘﻨﻔﻴﺬي‬ ‫اﻟﻤﺪﻳﺮ‬
(PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﻌﻬﺪ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬

9. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
7
‫وﻋﺮﻓﺎن‬ ‫ﺷﻜﺮ‬
‫اﻟﻮﻃﻨﻲ‬ ‫واﻟﻤﻌﻬﺪ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫وإدارة‬ ‫إﺷﺮاف‬ ‫ﺗﺤﺖ‬ ‫اﻟﻤﻄﺒﻮﻋﺔ‬ ‫ﻫﺬه‬ ‫ﺗﻄﻮﻳﺮ‬ ّ‫ﺗﻢ‬ ‫ﻟﻘﺪ‬
:‫اﻟﺘﺼﺪﻳﺮ‬ ‫ﺟﻮدة‬ ‫»إدارة‬ ‫ﺑﻌﻨﻮان‬ ‫واﻟﻤﻌﻬﺪ‬ ‫اﻟﻤﺮﻛﺰ‬ ‫ﻣﻄﺒﻮﻋﺔ‬ ‫ّرا‬‫ﻮ‬‫ﻃ‬ ‫اﻟﻠﺬﻳﻦ‬ (PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬
.«‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫رة‬ ّ
‫اﻟﻤﺼﺪ‬ ‫اﻟﺸﺮﻛﺎت‬ ‫دﻟﻴﻞ‬
‫اﻟﻮﻃﻨﻴﻴﻦ‬ ‫اﻟﺸﺮﻛﺎء‬ ‫إﻟﻰ‬ ‫وﺗﻮزﻳﻌﻪ‬ ‫ﺗﺨﺼﻴﺼﻪ‬ ّ‫وﺗﻢ‬ ٢٠٠١ ‫اﻟﻌﺎم‬ ‫ﻓﻲ‬ ‫ﺻﻞ‬O‫ا‬ ‫ﻓﻲ‬ ‫اﻟﺪﻟﻴﻞ‬ ‫إﻃﻼق‬ ّ‫ﺗﻢ‬ ‫ﻟﻘﺪ‬
‫اﻟﺼﻐﻴﺮة‬ ‫ﻟﻠﻤﺆﺳﺴﺎت‬ ‫اﻟﺼﻠﺔ‬ ‫ذات‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺗﺄﻣﻴﻦ‬ ‫إﻟﻰ‬ ‫اﻟﺤﺎﺟﺔ‬ ˜‫ُﻈﻬﺮ‬‫ﻣ‬ ،‫ﻣﺼﺮ‬ ‫ﻓﻴﻬﺎ‬ ‫ﺑﻤﺎ‬ ،˜‫ﺑﻠﺪ‬ ١٥ ‫ﻓﻲ‬
.‫اﻟﺘﺠﺎرة‬ ‫ﺧﻼل‬ ‫ﻣﻦ‬ ‫أﻋﻤﺎﻟﻬﺎ‬ ‫ﺑﺘﻮﺳﻴﻊ‬ ‫اﻟﺮاﻏﺒﺔ‬ ‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬
‫اﻟﻤﻌﻬﺪ‬ ‫ﻣﻊ‬ ‫ﺑﺎﻟﺘﻌﺎون‬ ‫اﻟﺪﻟﻴﻞ‬ ‫ﻫﺬا‬ ‫ﻣﻦ‬ ‫ﺟﺪﻳﺪة‬ ‫ﻃﺒﻌﺔ‬ ‫وﻧﺸﺮ‬ ‫ﺑﺘﺤﺪﻳﺚ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﻗﺎم‬
‫وﺗﻮزﻳﻊ‬ ‫ﻟﺘﺨﺼﻴﺺ‬ ‫اﻟﻤﻨﻬﺠﻴﺔ‬ ‫ﺗﺤﺴﻴﻦ‬ ّ‫ﺗﻢ‬ ‫ﻛﻤﺎ‬ .٢٠١٠ ‫اﻟﻌﺎم‬ ‫ﻓﻲ‬ (PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬
.‫ل‬ّ‫اﻟﻤﻌﺪ‬ ‫ﻟﻠﺪﻟﻴﻞ‬ ‫ﻟﻤﺼﺮ‬ ‫وﻟﻰ‬O‫ا‬ ‫اﻟﻤﺤﻠﻲ‬ ‫اﻟﺘﻮاﻓﻖ‬ ‫اﻟﻤﻄﺒﻮﻋﺔ‬ ‫ﻫﺬه‬ ّ‫ﻌﺪ‬ُ‫وﺗ‬ .s‫أﻳﻀ‬ ‫اﻟﻤﺤﻠﻴﺔ‬ ‫اﻟﻄﺒﻌﺎت‬
‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫ﻗﻄﺎع‬ ‫رﺋﻴﺲ‬ ،‫ﻫﺎﺷﻢ‬ ‫ﺳﻠﻄﺎن‬ ‫أﺣﻤﺪ‬ ‫اﻟﺪﻛﺘﻮر‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ ‫اﻟﻤﻄﺒﻮﻋﺔ‬ ‫ﻫﺬه‬ ‫إﻋﺪاد‬ ّ‫ﺗﻢ‬ ‫ﻟﻘﺪ‬
Ludovica) ‫ﻏﻴﺰوﻧﻲ‬ ‫ﻟﻮدوﻓﻴﻜﺎ‬ ‫ﺑﻮاﺳﻄﺔ‬ s‫ﻴ‬ّ‫ﻨ‬‫ﻓ‬ ‫وﻣﺮاﺟﻌﺘﻬﺎ‬ ‫ّرﻫﺎ‬‫ﻮ‬‫ﺗﺼ‬ ّ‫ﺗﻢ‬ ‫ﻟﻘﺪ‬ .‫اﻟﺤﺮﺑﻲ‬ ‫ﻟﻼﻧﺘﺎج‬ ‫اﻟﻬﻴﺌﺔ‬
‫ﺟﻮدة‬ ‫إدارة‬ ‫ﻓﻰ‬ ‫ﻣﺴﺘﺸﺎرﻳﻦ‬ ‫ﻛﺒﻴﺮ‬ ‫و‬ ‫ﻣﺴﺘﺸﺎر‬ ،(Khemraj Ramful) ‫راﻣﻔﻮل‬ ‫وﺧﻤﺮاج‬ (Ghizzoni
(Nils Stauch) ‫ﺳﺘﺎوخ‬ ‫ﻧﻴﻠﺲ‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ ‫ﻣﺮاﺟﻌﺘﻪ‬ ‫ﺖ‬ّ‫وﺗﻤ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﻓﻲ‬ ‫اﻟﺘﺼﺪﻳﺮ‬
.(PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﻌﻬﺪ‬ ‫ﻣﻦ‬
:(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﻓﻲ‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻤﺸﺮوﻋﺎت‬ ‫ﻟﻮﺣﺪة‬ ‫ﺧﺎص‬ ‫ﺷﻜﺮ‬
‫ﻣﺪﻳﺮ‬ ،‫ﺣﺎﺗﻢ‬ ‫ﺣﺴﻨﺎء‬ ‫واﻟﺪﻛﺘﻮرة‬ ،‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻤﺸﺮوﻋﺎت‬ ‫وﺣﺪة‬ ‫رﺋﻴﺲ‬ ،‫اﻟﻌﺰﻳﺰ‬ ‫ﻋﺒﺪ‬ ‫رﺣﺎب‬ ‫اﻟﻤﻬﻨﺪﺳﺔ‬
‫ﻣﺸﺮوﻋﺎت‬ ‫ﻣﺪﻳﺮ‬ ،‫ﻣﺤﻤﺪ‬ ‫وﻏﺎده‬ ،(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ، ‫ﻣﺸﺮوﻋﺎت‬
ّ‫ﻣﺴﺎﻋﺪﺗﻬﻦ‬ ‫ﻋﻠﻰ‬ ،(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ،‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻤﺸﺎرﻳﻊ‬ ‫وﺣﺪة‬ ‫ﻓﻲ‬
.‫اﻟﺘﺼﺤﻴﺢ‬ ‫ﻓﻲ‬
‫ﻋﻠﻰ‬ ‫ﻟﻤﺴﺎﻋﺪﺗﻬﺎ‬ (ITC) ‫ﻟﻠﺘﺠﺎرة‬ ‫اﻟﺪوﻟﻲ‬ ‫اﻟﻤﺮﻛﺰ‬ ‫ﻣﻦ‬ (Beate Minow) ‫ﻣﻴﻨﺎو‬ ‫ﻟﺒﻴﺎﺗﻲ‬ s‫أﻳﻀ‬ ‫وﺷﻜﺮ‬
.‫اﻟﺠﻮدة‬ ‫وﻣﺮاﻗﺒﺔ‬ ‫ﻧﺘﺎج‬p‫ا‬ ‫دارة‬p (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﻓﻲ‬ ‫اﻟﻨﺸﺮ‬ ‫وﻟﻔﺮﻳﻖ‬ ‫اﻟﺘﺼﺤﻴﺢ‬

10. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
8
‫اﻟﻤﺤﺘﻮﻳﺎت‬
‫اﻟﺘﺠﺎرﻳﺔ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻟﺨﺪﻣﺎت‬ ‫ﻣﻮﺟﺰ‬
(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﺗﻤﻬﻴﺪ‬
(EEC) ‫اﻟﻬﻨﺪﺳﻴﺔ‬ ‫ﻟﻠﺼﻨﺎﻋﺎت‬ ‫اﻟﺘﺼﺪﻳﺮي‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ﺗﻤﻬﻴﺪ‬
(PTB) ‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻮﻃﻨﻲ‬ ‫واﻟﻤﻌﻬﺪ‬ (ITC) ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﺮﻛﺰ‬ ‫ﻣﻘﺪﻣﺔ‬
‫وﻋﺮﻓﺎن‬ ‫ﺷﻜﺮ‬
‫اﻻﺧﺘﺼﺎرات‬
‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺘﺼﺪﻳﺮ‬ ‫ﺟﻮدة‬ ‫دارة‬M ‫ﻣﻘﺪﻣﺔ‬ ١ ‫اﻟﻔﺼﻞ‬
‫اﻟﺼﺤﺔ‬ ‫ﻣﺆﺳﺴﺎت‬ ‫ذﻟﻚ‬ ‫ﻓﻲ‬ ‫ﺑﻤﺎ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﺘﻘﻨﻴﺔ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ٢ ‫اﻟﻔﺼﻞ‬
‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬
‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﺠﻮدة‬ ‫ﺳﻴﺎﺳﺎت‬
‫اﻟﺘﻘﻴﻴﺲ‬
‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫ﺗﻘﻴﻴﻢ‬
‫اﻟﺸﻬﺎدات‬ ‫ﻣﻨﺢ‬
‫اﻟﻔﺤﺺ‬
‫وﻗﻴﺎس‬ ‫ﻣﻌﺎﻳﺮة‬
‫اﻻﻋﺘﻤﺎد‬
‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺼﺤﺔ‬ ‫اﺳﺘﺮاﺗﻴﺠﻴﺔ‬ ‫أو‬ ‫ﺳﻴﺎﺳﺔ‬
‫اﻟﻐﺬاء‬ ‫ﺳﻼﻣﺔ‬
‫اﻟﺤﻴﻮان‬ ‫ﺻﺤﺔ‬
‫اﻟﻨﺒﺎت‬ ‫ﺻﺤﺔ‬
‫اﻟﻘﻄﺎع‬ ‫ﺟﻤﻌﻴﺎت‬
‫ﻟﻠﺘﺠﺎرة‬ ‫اﻟﺘﺮوﻳﺞ‬ ‫ﻤﺎت‬ّ‫ﻣﻨﻈ‬
‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫ﺑﺎﻟﺠﻮدة‬ ‫ﺻﻠﺔ‬ ‫ذات‬ ‫أﺧﺮى‬ ‫ﺟﻤﻌﻴﺎت‬
‫واﺳﺘﺸﺎرة‬ ‫ﺗﺪرﻳﺐ‬ ‫ﺧﺪﻣﺎت‬
‫واﻟﺼﺤﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺠﻮدة‬ ‫ﺣﻮل‬ ‫ﺔ‬ّ‫ﻣﻬﻤ‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫ﻓ‬ ‫وﻣﺴﺎﻋﺪة‬ ‫ﺗﻄﻮﻳﺮ‬ ‫ﺑﺮاﻣﺞ‬ ٣ ‫اﻟﻔﺼﻞ‬
‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﻨﺒﺎﺗﻴﺔ‬
‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫ﺻﻠﺔ‬ ‫ذات‬ ‫ﻣﻨﻈﻤﺎت‬ ١ ‫ﻣﻠﺤﻖ‬
‫ﻣﻼﺣﻈﺎت‬
٢
٣
٤
٥
٧
١٠
١٦
١٧
١٧
١٩
٢٢
٣٧
٥٠
٥٣
٦٩
٧١
٧١
٨٠
٨١
٨٦
٨٧
٩٣
٩٤
٩٨
١٠٠
١٢٢

11. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
9
‫اﻟﺠﺪاول‬
‫اﻟﺤﻜﻮﻣﻴﺔ‬ ‫اﻻﺧﺘﺒﺎر‬ ‫ﻣﻌﺎﻣﻞ‬ :١ ‫اﻟﺠﺪول‬
‫ﻟﻼﻋﺘﻤﺎد‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ ‫ﻣﻌﺘﻤﺪة‬ - ‫اﻟﺨﺎﺻﺔ‬ ‫اﻻﺧﺘﺒﺎرات‬ ‫ﻣﻌﺎﻣﻞ‬ :٢ ‫اﻟﺠﺪول‬
‫ﻣﺨﺘﻠﻔﺔ‬ ‫إدارة‬ ‫ﻧﻈﻤﺔ‬O ‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫ﻟﺸﻬﺎدة‬ ‫ﻣﺎﻧﺤﺔ‬ ‫ﺧﺎﺻﺔ‬ ‫ﺟﻬﺎت‬ :٣ ‫اﻟﺠﺪول‬
‫اﻟﺨﺎﺻﺔ‬ ‫اﻟﺘﻔﺘﻴﺶ‬ ‫ﺟﻬﺎت‬ :٤ ‫اﻟﺠﺪول‬
‫وﺻﻨﺎﻋﻴﺔ‬ ‫ﺛﺎﻧﻮﻳﺔ‬ ‫ﻣﻌﺎﻳﺮة‬ ‫ﻟﺠﻬﺎت‬ ‫اﻟﻤﻌﺎﻳﺮة‬ ‫ﺧﺪﻣﺎت‬ :٥ ‫اﻟﺠﺪول‬
‫اﻟﻌﺎم‬ ‫اﻟﻘﻄﺎع‬ ‫ﻓﻲ‬ ‫ﺻﻨﺎﻋﻴﺔ‬ ‫ﻣﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﺧﺪﻣﺎت‬ ‫ﻣﻘﺪﻣﻮ‬ :٦ ‫اﻟﺠﺪول‬
‫اﻟﺨﺎص‬ ‫اﻟﻘﻄﺎع‬ ‫ﻓﻲ‬ ‫ﺻﻨﺎﻋﻴﺔ‬ ‫ﻣﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﺧﺪﻣﺎت‬ ‫دو‬ّ‫ﻣﺰو‬ :٧ ‫اﻟﺠﺪول‬
‫اﻟﺒﻴﺎﻧﻴﺔ‬ ‫اﻟﺮﺳﻮم‬
‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺗﻄﻮﻳﺮ‬ ‫ﻣﺮاﺣﻞ‬ :١ ‫اﻟﺸﻜﻞ‬
‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﺠﻮدة‬ ‫ﻟﻌﻼﻣﺎت‬ ‫أﻣﺜﻠﺔ‬ :٢ ‫اﻟﺸﻜﻞ‬
‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﻤﺨﺘﻠﻔﺔ‬ ‫دارة‬p‫ا‬ ‫ﻟﻨﻈﻢ‬ ‫ﻗﻴﺎﺳﻴﺔ‬ ‫ﻟﻤﻮاﺻﻔﺎت‬ ‫اﻟﺸﻬﺎدات‬ ‫ﻋﺪد‬ :٣ ‫اﻟﺸﻜﻞ‬
‫اﻟﻮاردات‬ ‫ﺣﺠﺮ‬ ‫إﺟﺮاءات‬ :٤ ‫اﻟﺸﻜﻞ‬
‫اﻟﺼﺎدرات‬ ‫ﺣﺠﺮ‬ ‫إﺟﺮاءات‬ :٥ ‫اﻟﺸﻜﻞ‬
٢٣
٣٥
٤٤
٥٣
٥٤
٦٧
٦٨
٢٠
٤٠
٤٣
٨٤
٨٥

12. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
10
‫اﻻﺧﺘﺼﺎرات‬
‫ﺗﻌﺒﻴﺮ‬ ‫وﻳﺴﺘﺨﺪم‬ .‫اﻟﺤﺎﻻت‬ ‫ﺟﻤﻴﻊ‬ ‫ﻓﻲ‬ ‫ﻣﺮﻳﻜﻲ‬O‫ا‬ ‫اﻟﺪوﻻر‬ ($) ‫ﻋﻼﻣﺔ‬ ‫ﺗﻌﻨﻲ‬ ،‫ذﻟﻚ‬ ‫ﺧﻼف‬ ‫ُﺬﻛﺮ‬‫ﻳ‬ ‫ﻟﻢ‬ ‫ﻣﺎ‬
‫اﻟﻔﺼﻮل‬ ‫ﻓﻲ‬ ‫ﺳﻴﻤﺎ‬ ‫وﻻ‬ s‫ﻣﻼﺋﻤ‬ ‫ﻳﻜﻮن‬ ‫ﺣﻴﺜﻤﺎ‬ ‫واﻟﺨﺪﻣﺎت‬ ‫اﻟﺴﻠﻊ‬ ‫ﻣﻦ‬ ‫ﻛﻼ‬ ‫ﻟﻴﻌﻨﻲ‬ («‫)»ﻣﻨﺘﺠﺎت‬ «‫»ﻣﻨﺘﺞ‬
.٩٠٠٠ ‫أﻳﺰو‬ ‫وﺷﻬﺎدة‬ ‫اﻟﺠﻮدة‬ ‫وإدارة‬ ‫ﺑﺎﻟﻤﻨﺘﺞ‬ ‫اﻟﺨﺎﺻﺔ‬ ‫اﻟﺸﻬﺎدات‬ ‫ﺑﻤﻨﺢ‬ ‫اﻟﻤﺘﻌﻠﻘﺔ‬
‫اﻟﺪﻳﻨﺎﻣﻴﻜﻴﺔ‬‫ﻟﻠﺼﻨﺎﻋﺎت‬‫اﻟﺒﺮﻳﻄﺎﻧﻴﺔ‬‫اﻟﻌﺮﺑﻴﺔ‬‫ﻟﺸﺮﻛﺔ‬‫ا‬
‫ﻟﻠﻤﺤﺮﻛﺎت‬‫اﻟﺒﺮﻳﻄﺎﻧﻴﺔ‬‫اﻟﻌﺮﺑﻴﺔ‬‫اﻟﺸﺮﻛﺔ‬
‫وﻗﺒﻮل‬ ‫اﻟﺘﻄﺎﺑﻖ‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﺣﻮل‬ ‫اﻻﺗﻔﺎﻗﻴﺔ‬
‫اﻻﺗﺤﺎد‬‫)ﺑﻴﻦ‬‫اﻟﺼﻨﺎﻋﻴﺔ‬‫اﻟﻤﻨﺘﺠﺎت‬
‫اﻟﻤﺘﻮﺳﻂ‬ ‫اﻟﺒﺤﺮ‬ ‫ﺟﻨﻮب‬ ‫وﺑﻠﺪان‬ ‫وروﺑﻲ‬O‫ا‬
(‫اﻟﺼﻨﺎﻋﻴﺔ‬‫اﻟﻤﻨﺘﺠﺎت‬‫ﺣﻮل‬
‫ﻟﻼﻋﺘﻤﺎد‬‫اﻟﻮﻃﻨﻴﺔ‬‫ﻳﻄﺎﻟﻴﺔ‬p‫ا‬‫اﻟﻬﻴﺌﺔ‬
‫اﻟﻄﺎﺋﺮات‬‫ﺻﻨﺎﻋﺔ‬‫ﺷﺮﻛﺔ‬
‫اﻟﺰراﻋﻴﺔ‬‫ﻟﻠﺤﺎﺻﻼت‬‫اﻟﺘﺼﺪﻳﺮي‬‫اﻟﻤﺠﻠﺲ‬
‫اﻟﻘﻴﺎﺳﻲ‬‫ﻟﻠﺘﻮﺣﻴﺪ‬‫ﺳﺒﺎﻧﻴﺔ‬p‫ا‬‫اﻟﻬﻴﺌﺔ‬
‫اﻟﻘﻴﺎﺳﻲ‬‫ﻟﻠﺘﻮﺣﻴﺪ‬‫اﻟﻔﺮﻧﺴﻴﺔ‬‫اﻟﺠﻤﻌﻴﺔ‬
‫واﻟﺘﻌﺪﻳﻦ‬‫اﻟﺼﻨﺎﻋﻴﺔ‬‫ﻟﻠﺘﻨﻤﻴﺔ‬‫اﻟﻌﺮﺑﻴﺔ‬‫اﻟﻤﻨﻈﻤﺔ‬
‫ﻟﻠﻘﻴﺎس‬‫ﻣﺮﻳﻜﻲ‬O‫ا‬‫اﻟﻘﻮﻣﻲ‬‫اﻟﻤﻌﻬﺪ‬
‫ﻟﻠﺘﺼﻨﻴﻊ‬‫اﻟﻌﺮﺑﻴﺔ‬‫اﻟﻬﻴﺌﺔ‬
‫ﻣﺮﻳﻜﻲ‬O‫ا‬‫اﻟﺒﺘﺮول‬‫ﻣﻌﻬﺪ‬
‫ﻟ}ﻋﺘﻤﺎد‬‫اﻟﻌﺮﺑﻲ‬‫اﻟﺠﻬﺎز‬
‫اﻟﻤﻘﺎﻳﻴﺲ‬‫ﻟﺘﻮﺣﻴﺪ‬‫ﻓﺮﻳﻘﻴﺔ‬p‫ا‬‫ﻗﻠﻴﻤﻴﺔ‬p‫ا‬‫اﻟﻤﻨﻈﻤﺔ‬
‫اﻟﻤﻮاد‬ ‫و‬ ‫ﻻﺧﺘﺒﺎر‬ ‫ﻣﺮﻳﻜﻴﺔ‬O‫ا‬ ‫اﻟﺠﻤﻌﻴﺔ‬
‫اﻟﻤﻮاد‬ ‫ﺣﻮل‬ ‫ﻟﻠﺒﺤﺚ‬ ‫اﻟﻔﺪراﻟﻲ‬ ‫اﻟﻤﻌﻬﺪ‬
‫أﻟﻤﺎﻧﻴﺎ‬،‫ﺑﺮﻟﻴﻦ‬-‫واﻻﺧﺘﺒﺎر‬
‫واﻟﻤﻘﺎﻳﻴﺲ‬‫ﻟŸوزان‬‫اﻟﺪوﻟﻲ‬‫اﻟﻤﻜﺘﺐ‬
ABD
ABECO
ACAA
ACCREDIA
ACF
AEC
AENOR
AFNOR
AIDMO
ANSI
AOI
API
ARAC
ARSO
ASTM
BAM
BIPM
Arab British Dynamics Company
Arab British Engine Company
Agreement on Conformity
Assessment and Acceptance of
industrial products (between the EU
and the Southern Mediterranean
(countries on industrial products
L’Ente Italiano di Accreditamento
(Italian National Accreditation Body)
Aircraft Factory Company
Agricultural Export Council
Asociación Española de
Normalización y Certificación
(Spanish Standardisation Body)
Association Française de Normalisation
(French Standardization Association)
Arab Industrial Development and
Mining Organization
American National Standards Institute
Arab Organization for Industrialization
American Petroleum Institute
Arab Accreditation Cooperation
African Regional Organization for
Standardization
American Society forTesting and
Materials
Bundesanstalt für Materialforschung
und -prüfung (Federal Institute for
(Materials Research andTesting
Berlin, Germany
Bureau international des poids et
mesures (International Bureau of
(Weights and Measures

13. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
11
‫اﻟﻘﻴﺎﺳﻴﺔ‬‫ﻟﻠﻤﻮاﺻﻔﺎت‬‫اﻟﺒﺮﻳﻄﺎﻧﻲ‬‫اﻟﻤﻌﻬﺪ‬
‫اﻟﺰراﻋﻴﺔ‬‫ﻟﻠﻤﺒﻴﺪات‬‫اﻟﻤﺮﻛﺰي‬‫اﻟﻤﻌﻤﻞ‬
‫اﻟﻨﺒﺎت‬ ‫ﻋﻠﻰ‬ ‫اﻟﺼﺤﻲ‬ ‫ﻟﻠﺤﺠﺮ‬ ‫اﻟﻤﺮﻛﺰﻳﺔ‬ ‫دارة‬p‫ا‬
‫اﻟﺸﻬﺎدات‬ ‫ﻣﻨﺢ‬ ‫ﺟﻬﺔ‬
‫اﻟﻨﺎﻣﻴﺔ‬ ‫اﻟﺪول‬ ‫ﻣﻦ‬ ‫ﻟﻼﺳﺘﻴﺮاد‬ ‫اﻟﺘﺮوﻳﺞ‬ ‫ﻣﺮﻛﺰ‬
‫اﻟﻤﻌﺎﻳﺮة‬‫اﻻﺳﺘﺸﺎرﻳﺔ‬‫ﻣﺠﻤﻮﻋﺔ‬
‫وﻣﺘﻌﺪدة‬ ‫اﻟﺜﻨﺎﺋﻴﺔ‬ ‫ﻟﻼﺗﻔﺎﻗﺎت‬ ‫اﻟﻤﺮﻛﺰﻳﺔ‬ ‫دارة‬p‫ا‬
‫ﻃﺮاف‬O‫ا‬
‫اﻟﺪوﻟﻴﺔ‬‫اﻟﺘﺠﺎرﻳﺔ‬‫ﻟﻠﺴﻴﺎﺳﺎت‬‫اﻟﻤﺮﻛﺰﻳﺔ‬‫دارة‬p‫ا‬
‫اﻟﻌﺎﻟﻤﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻣﻨﻈﻤﺔ‬ ‫ﻟﺸﺆون‬ ‫اﻟﻤﺮﻛﺰﻳﺔ‬ ‫دارة‬p‫ا‬
‫ﺳﻤﺪة‬O‫وا‬‫اﻟﻜﻴﻤﺎوﻳﺔ‬‫ﻟﻠﺼﻨﺎﻋﺎت‬‫اﻟﺘﺼﺪﻳﺮي‬‫اﻟﻤﺠﻠﺲ‬
‫وروﺑﻴﺔ‬O‫ا‬‫اﻟﻠﺠﻨﺔ‬/‫ﻟﻠﺘﻘﻴﻴﺲ‬‫وروﺑﻴﺔ‬O‫ا‬‫اﻟﻠﺠﻨﺔ‬
‫اﻟﻜﻬﺮوﺗﻘﻨﻲ‬‫ﻟﻠﺘﻘﻴﻴﺲ‬
‫اﻟﺰراﻋﻲ‬‫ﻟﻠﻤﻨﺎخ‬‫اﻟﻤﺮﻛﺰي‬‫اﻟﻤﻌﻤﻞ‬
‫اﻟﺨﺒﻴﺮة‬‫اﻟﺰراﻋﻴﺔ‬‫ﻟﻠﻨﻈﻢ‬‫اﻟﻤﺮﻛﺰي‬‫اﻟﻤﻌﻤﻞ‬
‫اﻟﺴﻤﻜﻴﺔ‬‫اﻟﺜﺮوة‬‫ﻟﺒﺤﻮث‬‫اﻟﻤﺮﻛﺰي‬‫اﻟﻤﻌﻤﻞ‬
‫اﻟﺒﻠﺢ‬ ‫ﻧﺨﻴﻞ‬ ‫وﺗﻄﻮﻳﺮ‬ ‫ﺑﺤﺎث‬O ‫اﻟﻤﺮﻛﺰي‬ ‫اﻟﻤﻌﻤﻞ‬
‫اﻟﺘﺼﻤﻴﻢ‬‫ﻟﺒﺤﻮث‬‫اﻟﻤﺮﻛﺰي‬‫اﻟﻤﻌﻤﻞ‬
‫ﺣﺼﺎﺋﻲ‬p‫ا‬‫واﻟﺘﺤﻠﻴﻞ‬
‫اﻟﺒﻴﻄﺮﻳﺔ‬‫ﺣﻴﺎء‬O‫ا‬‫ﻋﻠﻮم‬‫ﻟﺘﻘﻴﻴﻢ‬‫اﻟﻤﺮﻛﺰي‬‫اﻟﻤﻌﻤﻞ‬
‫اﻟﻌﻀﻮﻳﺔ‬‫ﻟﻠﺰراﻋﺔ‬‫اﻟﻤﺮﻛﺰي‬‫اﻟﻤﻌﻤﻞ‬
‫اﻟﺪاﺟﻨﻲ‬ ‫ﻧﺘﺎج‬p‫ا‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺮﻗﺎﺑﺔ‬ ‫اﻟﻘﻮﻣﻲ‬ ‫اﻟﻤﻌﻤﻞ‬
‫واﻟﻤﻘﺎﻳﻴﺲ‬‫ﻟŸوزان‬‫اﻟﺪوﻟﻲ‬‫اﻟﻤﻜﺘﺐ‬
‫اﻟﻄﺒﻴﺔ‬‫ﻟﻠﺼﻨﺎﻋﺎت‬‫اﻟﺘﺼﺪﻳﺮي‬‫اﻟﻤﺠﻠﺲ‬
British Standards Institution
(BSI Group)
Central Agricultural Pesticide Laboratory
Central Administration of Plant
Quarantine
Certification Body
Centre for the Promotion of Imports
from developing countries
Calibration Consulting Group
Central Department for Bilateral and
Multilateral Agreements
Central Department of International
Trade Policies
Central Department ofWorldTrade
Organization Affairs
Chemicals & Fertilizers Export Council
European Committee for
Standardization (CEN) /European
Committee for Electrotechnical
Standardization (CENELEC)
Central Laboratory for Agricultural
Climate
Central Laboratory for Agricultural
Expert Systems
Central Laboratory for Aquaculture
Research
Central Laboratory for Date Palm
Research and Development
Central Laboratory for Design and
Statistical Analysis Research
Central Laboratory for Evaluation
ofVeterinary Biologics
Central Laboratory of Organic
Agriculture
Central Laboratory for Quality
Control of Poultry Production
Comité international des poids et
mesures (International Committee for
(Weights and Measures
Export Council of Medical Industries
BSI
CAPL
CAPQ
CB
CBI
CCG
CD/BMA
CD/ITP
CD/WTO
CEC
CEN/
CENE
CLAC
CLAES
CLAR
CLDPRD
CLDSAR
CLEVB
CLOA
CLQP
CIPM
ECMI

14. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
12
‫اﻟﻌﻀﻮﻳﺔ‬‫ﻟﻠﺰراﻋﺔ‬‫اﻟﻤﺼﺮي‬‫اﻟﻤﺮﻛﺰ‬
‫اﻟﻬﻨﺪﺳﻴﺔ‬‫ﻟﻠﺼﻨﺎﻋﺎت‬‫اﻟﺘﺼﺪﻳﺮي‬‫اﻟﻤﺠﻠﺲ‬
‫ﻟﻠﻤﻔﺮوﺷﺎت‬‫اﻟﺘﺼﺪﻳﺮي‬‫اﻟﻤﺠﻠﺲ‬
‫ﻟﻼﻋﺘﻤﺎد‬‫اﻟﻮﻃﻨﻲ‬‫اﻟﻤﺠﻠﺲ‬
‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻧﻘﻄﺔ‬ ‫ﻗﻄﺎع‬
‫واﻟﺠﻮدة‬‫ﻟﻠﻤﻮاﺻﻔﺎت‬‫اﻟﻌﺎﻣﺔ‬‫اﻟﻤﺼﺮﻳﺔ‬‫اﻟﻬﻴﺌﺔ‬
‫وروﺑﻴﺔ‬O‫ا‬‫اﻟﺸﺮاﻛﺔ‬‫اﺗﻔﺎﻗﻴﺔ‬
‫ﻟﻠﺠﻮدة‬‫اﻟﻤﺼﺮﻳﺔ‬‫اﻟﺠﻤﻌﻴﺔ‬
‫وروﺑﻲ‬O‫ا‬ ‫اﻻﺗﺤﺎد‬
‫اﻟﻐﺬاﺋﻴﺔ‬‫ﻟﻠﺼﻨﺎﻋﺎت‬‫اﻟﺘﺼﺪﻳﺮي‬‫اﻟﻤﺠﻠﺲ‬
‫اﻟﻤﺼﺮﻳﺔ‬‫اﻟﺼﻨﺎﻋﺎت‬‫اﺗﺤﺎد‬
‫اﻟﺨﺎرﺟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﺗﺪرﻳﺐ‬ ‫ﻣﺮﻛﺰ‬
‫اﻟﺨﺎرﺟﻴﺔ‬‫اﻟﺘﺠﺎرة‬‫ﻗﻄﺎع‬
‫واﻟﻮاردات‬ ‫اﻟﺼﺎدرات‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺮﻗﺎﺑﺔ‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻬﻴﺌﺔ‬
‫اﻟﺒﻴﻄﺮﻳﺔ‬‫ﻟﻠﺨﺪﻣﺎت‬‫اﻟﻌﺎﻣﺔ‬‫اﻟﻬﻴﺌﺔ‬
‫اﻟﻘﺎﻫﺮة‬-‫ﻟﻤﺎﻧﻲ‬O‫ا‬‫اﻟﻤﻬﻨﻲ‬‫اﻟﺘﺪرﻳﺐ‬‫ﻣﻌﻬﺪ‬
‫اﻟﻤﻨﺰﻟﻴﺔ‬‫ﻟﻠﻤﻔﺮوﺷﺎت‬‫اﻟﺘﺼﺪﻳﺮي‬‫اﻟﻤﺠﻠﺲ‬
‫اﻟﺪوﻟﻴﺔ‬‫اﻟﻜﻬﺮوﺗﻘﻨﻴﺔ‬‫اﻟﻠﺠﻨﺔ‬
‫اﻟﺨﺎرﺟﻴﺔ‬‫ﻟﻠﺘﺠﺎرة‬‫اﻟﻬﻨﺪى‬‫اﻟﻤﻌﻬﺪ‬
‫اﻟﺼﻨﺎﻋﺔ‬‫ﺗﺤﺪﻳﺚ‬‫ﻣﺮﻛﺰ‬
(‫)ا¨ﻳﺰو‬‫ﻟﻠﺘﻘﻴﻴﺲ‬‫اﻟﻌﺎﻟﻤﻴﺔ‬‫اﻟﻤﻨﻈﻤﺔ‬
‫اﻟﺪوﻟﻴﺔ‬‫اﻟﺘﺠﺎرة‬‫ﻣﺮﻛﺰ‬
‫اﻟﻴﺎﺑﺎﻧﻴﺔ‬‫ّﺎرات‬‫ﻴ‬‫اﻟﺴ‬‫ﻣﻮاﺻﻔﺎت‬‫ﺟﻤﻌﻴﺔ‬
‫اﻟﺼﻨﺎﻋﻴﺔ‬‫ﻟﻠﻤﻮاﺻﻔﺎت‬‫اﻟﻴﺎﺑﺎﻧﻴﺔ‬‫اﻟﻠﺠﻨﺔ‬
‫اﻟﻤﺘﺒﺎدل‬‫اﻻﻋﺘﺮاف‬‫اﺗﻔﺎﻗﻴﺔ‬
‫اﻟﻤﻌﺎﻳﺮة‬ ‫و‬ ‫ﻟﻠﻘﻴﺎس‬ ‫اﻟﻘﻮﻣﻲ‬ ‫اﻟﻤﻌﻬﺪ‬
‫اﻟﺜﻤﻴﻨﺔ‬‫اﻟﻔﻠﺰات‬
‫ﻟﻠﺠﻮدة‬‫اﻟﻘﻮﻣﻲ‬‫اﻟﻤﺠﻠﺲ‬
‫ﻟﻠﺠﻮدة‬‫اﻟﻘﻮﻣﻲ‬‫اﻟﻤﻌﻬﺪ‬
‫ﻧﻈﺎم‬‫ﻣﻮاﺻﻔﺔ‬
(١٨٠٠١) ‫اﻟﻤﻬﻨﻴﺔ‬ ‫واﻟﺴﻼﻣﺔ‬ ‫اﻟﺼﺤﺔ‬ ‫إدارة‬
‫اﻟﺤﻴﻮان‬‫ﻟﺼﺤﺔ‬‫اﻟﻌﺎﻟﻤﻴﺔ‬‫اﻟﻤﻨﻈﻤﺔ‬
ECOA
EEC
EFEC
EGAC
EITP
EOS
EPAU
ESQ
EU
FEC
FEI
FTTC
FTS
GOEIC
GOVS
GVTI
HTEC
IEC
IIFT
IMC
ISO
ITC
JASO
JIS
MRA
NIS
N.M.
NQC
NQI
OHSAS
OIE
Egyptian Center of Organic Agriculture
Engineering Export Council of Egypt
Egyptian Furniture Export Council
Egyptian Accreditation Council
Egyptian InternationalTrade Point
Egyptian Organization for
Standardization & Quality
European Partnership Agreement Unit
Egyptian Society for Quality
European Union
Food Export Council
Federation of Egyptian Industries
ForeignTradeTraining Centre
ForeignTrade Sector
General Organization for Export and
Import Control
General Organization forVeterinary
Services
GermanVocationalTraining
Institute - Cairo
HomeTextile Export Council
International Electrotechnical
Commission
Indian Institute of ForeignTrade
Industrial Modernization Centre
International Organization for
Standardization
InternationalTrade Centre
Japanese Automobile Standards
Organization
Japanese Industrial Standards
Mutual Recognition Arrangement
National Standard Institute
Noble Metal
National Quality Council
National Quality Institute
Occupational Health and Safety
Assessment Series (18001)
World Organization for Animal Health

15. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
13
‫اﻟﻘﺎﻧﻮﻧﻴﺔ‬‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬‫اﻟﺪوﻟﻴﺔ‬‫اﻟﻤﻨﻈﻤﺔ‬
‫اﻟﻜﻔﺎءة‬‫اﺧﺘﺒﺎرات‬
‫ﻟﻠﻤﺘﺮوﻟﻮﺟﻴﺎ‬‫ﻟﻤﺎﻧﻲ‬O‫ا‬‫اﻟﻮﻃﻨﻲ‬‫اﻟﻤﻌﻬﺪ‬
‫اﻟﻤﺒﻴﺪات‬‫ﻣﺘﺒﻘﻴﺎت‬‫ﻟﺘﺤﻠﻴﻞ‬‫اﻟﻤﺮﻛﺰي‬‫اﻟﻤﻌﻤﻞ‬
‫ﻏﺬﻳﺔ‬O‫ا‬‫ﻓﻲ‬‫اﻟﺜﻘﻴﻠﺔ‬‫واﻟﻌﻨﺎﺻﺮ‬
‫ﻋﻼف‬O‫وا‬ ‫ﻟŸﻏﺬﻳﺔ‬ ‫ﻗﻠﻴﻤﻲ‬p‫ا‬ ‫اﻟﻤﺮﻛﺰ‬
‫ّﺎرات‬‫ﻴ‬‫اﻟﺴ‬‫ﻣﻬﻨﺪﺳﻲ‬‫ﺟﻤﻌﻴﺔ‬
‫وروﺑﻴﺔ‬O‫ا‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻤﺸﺎرﻛﺔ‬ ‫دﻋﻢ‬ ‫ﺑﺮﻧﺎﻣﺞ‬
‫اﻟﺤﺠﻢ‬‫واﻟﻤﺘﻮﺳﻄﺔ‬‫اﻟﺼﻐﻴﺮة‬‫اﻟﻤﺆﺳﺴﺎت‬
‫ّﺔ‬‫ﻴ‬‫اﻟﻨﺒﺎﺗ‬‫واﻟﺼﺤﺔ‬‫اﻟﺼﺤﺔ‬‫إﺟﺮاءات‬
‫اﻟﺘﺠﺎرﻳﺔ‬‫اﻻﺗﻔﺎﻗﺎت‬‫ﻗﻄﺎع‬
‫واﻟﻤﻨﺴﻮﺟﺎت‬ ‫اﻟﻐﺰل‬ ‫ﺻﻨﺎﻋﺔ‬ ‫دﻋﻢ‬ ‫ﺻﻨﺪوق‬
‫اﻟﺘﺠﺎرة‬ ‫أﻣﺎم‬ ‫اﻟﻔﻨﻴﺔ‬ ‫اﻟﻌﻮاﺋﻖ‬
‫اﻟﻔﻨﻴﺔ‬‫اﻟﻠﺠﻨﺔ‬
‫ﻟﻠﻤﻔﺮوﺷﺎت‬‫اﻟﺘﺼﺪﻳﺮي‬‫اﻟﻤﺠﻠﺲ‬
‫اﻟﺸﺎﻣﻠﺔ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
‫اﻟﺤﺸﺎﺋﺶ‬‫ﻟﺒﺤﻮث‬‫اﻟﻤﺮﻛﺰ‬‫اﻟﻤﻌﻤﻞ‬
‫اﻟﻌﺎﻟﻤﻴﺔ‬‫اﻟﺘﺠﺎرة‬‫ﻣﻨﻈﻤﺔ‬
OIML
PT
PTB
QCAP
RCFF
SAE
SAAP
SMEs
SPS
TAS
TCF
TBT
TC
TEC
TQM
WRC
WTO
Organization Internationale de
Métrologie Légale (International
(Organization of Legal Metrology
ProficiencyTesting
Physikalisch-Technische Bundesanstalt
Central Laboratory of Residue Analysis of
Pesticides & Heavy Metals in Foods
Regional Center for Food & Feed
Society of Automotive Engineers
Support to the Association Agreement
Programme
Small and medium-sized enterprises
Sanitary and phytosanitary measures
Trade Agreement Sector
Textile Consolidation Fund
Technical Barriers toTrade
Technical Committee
Textile Export Council
Total Quality Management
Weed Research Central Laboratory
WorldTrade Organization

18. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
16
١ ‫اﻟﻔﺼﻞ‬
‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺘﺼﺪﻳﺮ‬ ‫ﺟﻮدة‬ ‫دارة‬M ‫ﻣﻘﺪﻣﺔ‬
ّ‫وﻳﺘﻢ‬ .s‫ﻋﺎﻟﻤﻴ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫اﻟﻤﺘﻌﺎرف‬ ‫ﺳﺎﺳﻴﺔ‬O‫ا‬ ‫ّﻧﺎت‬‫ﻮ‬‫اﻟﻤﻜ‬ ‫ﻣﻦ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ‫ﻒ‬ّ‫ﺗﺘﺄﻟ‬
‫؛‬(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﻗﺒﻞ‬ ‫ﻣﻦ‬ ‫اﻟﺘﻘﻴﻴﺲ‬ ‫ﻧﺸﺎﻃﺎت‬ ‫ﻋﻠﻰ‬ ‫ﺷﺮاف‬p‫ا‬
‫ﻋﻠﻰ‬ ‫ﺷﺮاف‬p‫ا‬ ّ‫ﻳﺘﻢ‬ ‫ﺣﻴﻦ‬ ‫ﻓﻲ‬ ‫؛‬(EGAC) ‫ﻟﻼﻋﺘﻤﺎد‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ ‫اﻻﻋﺘﻤﺎد‬ ‫ﻧﺸﺎﻃﺎت‬ ‫وﻋﻠﻰ‬
‫ﻣﺼﻠﺤﺔ‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ s‫وﻗﺎﻧﻮﻧﻴ‬ ،(NIS) ‫ﻟﻠﻤﻌﺎﻳﺮة‬ ‫اﻟﻘﻮﻣﻲ‬ ‫اﻟﻤﻌﻬﺪ‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ ‫اﻟﻌﻠﻤﻴﺔ‬ ‫اﻟﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻧﺸﺎﻃﺎت‬
‫ﺗﻘﻴﻴﻢ‬ ‫ﺟﻬﺎت‬ ‫ﻧﺸﺎﻃﺎت‬ ‫ّﺎ‬‫ﻣ‬‫أ‬ ‫واﻟﺨﺎﺻﺔ؛‬ ‫ّﺔ‬‫ﻣ‬‫اﻟﻌﺎ‬ ‫اﻟﻬﻴﺌﺎت‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ s‫وﺻﻨﺎﻋﻴ‬ ‫اﻟﻤﻮازﻳﻴﻦ‬ ‫و‬ ‫اﻟﻤﺼﻮﻏﺎت‬ ‫دﻣﻎ‬
.‫وﺧﺎﺻﺔ‬ ‫ّﺔ‬‫ﻣ‬‫ﻋﺎ‬ ‫ﻤﺎت‬ّ‫ﻣﻨﻈ‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ ‫ﺗﻐﻄﻴﺘﻬﺎ‬ ّ‫ﻓﺘﺘﻢ‬ (‫وﺗﻔﺘﻴﺶ‬ ‫ﺷﻬﺎدات‬ ‫وﻣﻨﺢ‬ ‫)اﺧﺘﺒﺎر‬ ‫ﺧﺮى‬O‫ا‬ ‫اﻟﻤﻄﺎﺑﻘﺔ‬
‫ﺗﻘﺪﻳﻢ‬ ‫و‬ ‫اﻟﺠﻮدة‬ ‫ﻟﺘﻌﺰﻳﺰ‬ ‫ﻣﺨﺘﻠﻔﺔ‬ ‫ﻤﺎت‬ّ‫ﻣﻨﻈ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ‫ﻣﺆﺳﺴﺎت‬ ‫ﺗﺪﻋﻢ‬
‫اﻟﺘﺠﺎرة‬ ‫ﺗﺪرﻳﺐ‬ ‫وﻣﺮﻛﺰ‬ ،(NQI) ‫ﻟﻠﺠﻮدة‬ ‫اﻟﻘﻮﻣﻲ‬ ‫اﻟﻤﻌﻬﺪ‬ ‫ﻣﺜﻞ‬ ‫اﻻﺳﺘﺸﺎرﻳﺔ‬ ‫واﻟﺨﺪﻣﺎت‬ ‫اﻟﺘﺪرﻳﺐ‬
،(ESQ) ‫ﻟﻠﺠﻮدة‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫واﻟﺠﻤﻌﻴﺔ‬ ،(IMC) ‫اﻟﺼﻨﺎﻋﺔ‬ ‫ﺗﺤﺪﻳﺚ‬ ‫وﻣﺮﻛﺰ‬ ،(FTTC)‫اﻟﺨﺎرﺟﻴﺔ‬
.‫وﺧﺎﺻﺔ‬ ‫ّﺔ‬‫ﻣ‬‫ﻋﺎ‬ ‫أﺧﺮى‬ ‫ﻤﺎت‬ّ‫وﻣﻨﻈ‬
‫ﻫﻲ‬ ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ‫ﻟﻤﺆﺳﺴﺎت‬ s‫ﻋﺎﻟﻤﻴ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫اﻟﻤﺘﻌﺎرف‬ ‫ﺳﺎﺳﻴﺔ‬O‫ا‬ ‫اﻟﻤﻜﻮّﻧﺎت‬ ّ‫إن‬
‫ودﻋﻢ‬ ،‫اﻟﺘﺠﺎرة‬ ‫وﺗﺴﻬﻴﻞ‬ ،‫اﻟﻤﺴﺘﻬﻠﻚ‬ ‫ﺣﻤﺎﻳﺔ‬ ‫زﻳﺎدة‬ ‫إﻟﻰ‬ ‫وﺗﻬﺪف‬ ‫ﻓﺮدي‬ ‫ﺑﺸﻜﻞ‬ ‫وﺗﻌﻤﻞ‬ ً‫أﺻﻼ‬ ‫ﻣﻮﺟﻮدة‬
.‫اﻟﻤﺼﺮي‬ ‫ﻟﻠﻤﻮاﻃﻦ‬ ‫اﻟﺤﻴﺎة‬ ‫ﻧﻮﻋﻴﺔ‬ ‫وﺗﺤﺴﻴﻦ‬ ،‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﺼﻨﺎﻋﺔ‬
‫ﻧﻈﺎﻣﻬﺎ‬ ‫ﻟﺖ‬ّ‫ﻋﺪ‬ ‫ﻟﻘﺪ‬ .‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺼﺤﺔ‬ ‫إﺟﺮاءات‬ ‫ﻣﺠﺎل‬ ‫ﻓﻲ‬ s‫ﻣﻠﺤﻮﻇ‬ s‫ﻣ‬ّ‫ﺗﻘﺪ‬ ‫ﻣﺼﺮ‬ ‫أﺣﺮزت‬ ‫ﻟﻘﺪ‬
‫واﺗﻔﺎﻗﺎت‬ (TBT) ‫اﻟﻌﺎﻟﻤﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻟﻤﻨﻈﻤﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫أﻣﺎم‬ ‫اﻟﻔﻨﻴﺔ‬ ‫اﻟﻌﻮاﺋﻖ‬ ‫ﺿﻮاﺑﻂ‬ ‫ﻣﻊ‬ ‫ﻟﻴﺘﻮاﻓﻖ‬ ‫اﻟﻮﻃﻨﻲ‬
.‫ﻋﻠﻴﻬﺎ‬ ‫ﻌﺖ‬ّ‫وﻗ‬ ‫اﻟﺘﻲ‬ (SPS) ‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺼﺤﺔ‬
،‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺼﺤﺔ‬ ‫إﺟﺮاءات‬ ‫إدارة‬ ‫ﻋﻦ‬ ‫اﻟﻤﺴﺆوﻟﺔ‬ ‫ﻫﻲ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫ﻤﺎت‬ّ‫اﻟﻤﻨﻈ‬ ‫ﻣﻦ‬ ˜‫ﻋﺪد‬ ّ‫إن‬
‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ذﻟﻚ‬ ‫ﻓﻲ‬ ‫)ﺑﻤﺎ‬ ‫راﺿﻲ‬O‫ا‬ ‫وإﺳﺘﺼﻼح‬ ‫اﻟﺰراﻋﺔ‬ ‫ووزارة‬ ،‫ﺎن‬ّ‫واﻟﺴﻜ‬ ‫اﻟﺼﺤﺔ‬ ‫وزارة‬ ‫ﻣﺜﻞ‬
‫اﻟﺪاﺧﻠﻴﺔ‬ ‫واﻟﺘﺠﺎرة‬ ‫اﻟﺘﻤﻮﻳﻦ‬ ‫ووزارة‬ ،(‫اﻟﺰراﻋﻲ‬ ‫ﻟﻠﺤﺠﺮ‬ ‫اﻟﻤﺮﻛﺰﻳﺔ‬ ‫دارة‬p‫وا‬ ‫اﻟﺒﻴﻄﺮﻳﺔ‬ ‫ﻟﻠﺨﺪﻣﺎت‬
.‫اﻟﻐﺬاﺋﻴﺔ‬ ‫واﻟﺴﻼﻣﺔ‬ ‫اﻟﺴﻮق‬ ‫ﻟﻤﺮاﻗﺒﺔ‬

19. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
17
٢ ‫اﻟﻔﺼﻞ‬
‫ﻣﺆﺳﺴﺎت‬ ‫ذﻟﻚ‬ ‫ﻓﻲ‬ ‫ﺑﻤﺎ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﺘﻘﻨﻴﺔ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬
‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﻨﺒﺎﺗﻴﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺼﺤﺔ‬
‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﺠﻮدة‬ ‫ﺳﻴﺎﺳﺎت‬
‫اﻟﺠﻮدة‬ ‫ﺳﻴﺎﺳﺔ‬ ‫ﻋﺪاد‬p ˜‫ﺮ‬ ّ‫ﻣﺆﺧ‬ ‫ﺗﺸﻜﻴﻠﻪ‬ ّ‫ﺗﻢ‬ ‫اﻟﺬي‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﻘﻮﻣﻲ‬ ‫ﻟﻠﻤﺠﻠﺲ‬ ‫اﻟﺮﺋﻴﺴﻴﺔ‬ ‫اﻟﻤﺴﺆوﻟﻴﺔ‬ ‫ﻬﺎ‬ّ‫إﻧ‬
.‫ﺑﻌﺪ‬ ‫ﺻﻴﺎﻏﺘﻬﺎ‬ ّ‫ﺗﺘﻢ‬ ‫ﻟﻢ‬ ‫اﻟﺘﻲ‬ ‫اﻟﻮﻃﻨﻴﺔ‬
‫ﻟﻠﺠﻮدة‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﺠﻠﺲ‬
.‫واﻟﺼﻨﺎﻋﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫وزارة‬ ‫رﻋﺎﻳﺔ‬ ‫ﺗﺤﺖ‬ ٢٠١٢ ‫اﻟﻌﺎم‬ ‫ﻓﻲ‬ (NQC) ‫ﻟﻠﺠﻮدة‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ﺗﺄﺳﻴﺲ‬ ّ‫ﺗﻢ‬
‫اﻟﻨﻮاﺣﻲ‬ ‫ﻛﻞ‬ ً‫ﺷﺎﻣﻠﺔ‬ ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﺘﺤﺘﻴﺔ‬ ‫اﻟﺒﻨﻴﺔ‬ ‫ﻋﻠﻰ‬ ‫ﻣﺸﺮﻓﺔ‬ ‫ﺟﻬﺔ‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ﻫﺬا‬ ‫ُﻌﺘﺒﺮ‬‫ﻳ‬
‫ﺧﺪﻣﺎت‬ ‫ﻋﺒﺮ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻣﻊ‬ ‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫وﺗﻘﻴﻴﻢ‬ ،‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫اﻟﺠﻮدة‬ ‫ذﻟﻚ‬ ‫ﻓﻲ‬ ‫ﺑﻤﺎ‬ ‫ﺳﺎﺳﻴﺔ‬O‫ا‬
‫وﻳﺨﺘﺺ‬ .‫واﻟﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ،‫واﻻﻋﺘﻤﺎد‬ ،‫واﻟﺘﻔﺘﻴﺶ‬ ،‫اﻟﺸﻬﺎدات‬ ‫وﻣﻨﺢ‬ ،‫اﻻﺧﺘﺒﺎر‬ ‫ذﻟﻚ‬ ‫ﻓﻲ‬ ‫ﺑﻤﺎ‬ ‫ﻣﺘﻌﺪدة‬
:‫اﻻﺗﻴﺔ‬ ‫ﺑﺎﻟﻤﻬﺎم‬ ‫اﻟﻤﺠﻠﺲ‬
‫ﺟﺎﻧﺐ‬ ‫إﻟﻰ‬ ، ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫ﺑﺎﻟﻤﻮاﺻﻔﺎت‬ ‫اﻟﻤﺮﺗﺒﻄﺔ‬ ‫ﻧﺸﻄﺔ‬O‫ا‬ ‫ﻟﺘﻄﻮﻳﺮ‬ ‫واﻻﺳﺘﺮاﺗﻴﺠﻴﺎت‬ ‫اﻟﺴﻴﺎﺳﺎت‬ ‫وﺿﻊ‬ t
‫ﺑﺤﺴﺐ‬ ،‫اﻟﺼﻨﺎﻋﻲ‬ ‫ﻟﻠﻘﻄﺎع‬ ‫وذﻟﻚ‬ ‫اﻻﺳﺘﻴﻔﺎء‬ ‫ﻟﺪرﺟﺔ‬ ‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫ﻧﺸﻄﺔ‬O‫ا‬ ‫وﻣﻄﺎﺑﻘﺔ‬ ‫ﺟﻮدة‬ ‫ﺗﻘﻴﻴﻢ‬
،‫واﻟﺘﺨﻄﻴﻂ‬ ،‫اﻟﺘﻨﻈﻴﻢ‬ ‫ﻣﺠﺎل‬ ‫ﻓﻲ‬ ‫ﻻﺣﻘﺔ‬ ‫وﻃﻨﻴﺔ‬ ‫وﺧﻄﻂ‬ ‫ﺗﻨﻔﻴﺬﻳﺔ‬ ‫ﺳﻴﺎﺳﺎت‬ ‫وأي‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻤﻌﺎﻳﻴﺮ‬
.‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫وﺗﻘﻴﻴﻢ‬ ‫ﺑﺎﻟﺠﻮدة‬ ‫اﻟﻤﺮﺗﺒﻄﺔ‬ ‫ﻧﺸﻄﺔ‬O‫ا‬ ‫وﺗﻔﻌﻴﻞ‬
‫إﻃﺎر‬ ‫ﻓﻲ‬ ‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫وﺗﻘﻴﻴﻢ‬ ،‫ﺑﺎﻟﺠﻮدة‬ ‫اﻟﻤﺮﺗﺒﻄﺔ‬ ‫ﻧﺸﻄﺔ‬O‫وا‬ ،‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺗﻨﻔﻴﺬ‬ ‫ﻣﺘﺎﺑﻌﺔ‬ t
‫اﻟﻮﻃﻨﻴﺔ‬ ‫ﻟﻼﺳﺘﺮاﺗﻴﺠﻴﺔ‬ ‫ﻣﺤﺘﻤﻠﺔ‬ ‫ﻣﺮاﺟﻌﺔ‬ ‫اى‬ ‫اﺟﺮاء‬ ‫وﺑﺎﻟﺘﺎﻟﻲ‬ ‫ﻟﻠﺠﻮدة‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻻﺳﺘﺮاﺗﻴﺠﻴﺔ‬
.‫اﻟﻘﻮﻣﻴﺔ‬ ‫اﻻﺣﺘﻴﺎﺟﺎت‬ ‫ﺑﺤﺴﺐ‬ ‫ﻟﻠﺠﻮدة‬
‫وﺗﻘﻴﻴﻢ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫ﺑﺎﻟﻤﻮاﺻﻔﺎت‬ ‫اﻟﻤﺮﺗﺒﻄﺔ‬ ‫ﻟŸﻧﺸﻄﺔ‬ ‫اﻟﺘﻨﻔﻴﺬﻳﺔ‬ ‫ﻟﻠﺠﻬﺎت‬ ‫داء‬O‫ا‬ ‫ﺗﺤﺴﻴﻦ‬ ‫ﺟﻬﻮد‬ ‫دﻋﻢ‬ t
.‫واﻟﻤﻄﺎﺑﻘﺔ‬ ‫اﻟﺠﻮدة‬
‫اﻟﻤﻘﺘﺮﺣﺎت‬ ‫وﺗﻘﺪﻳﻢ‬ ‫وﺟﻮدﺗﻪ‬ ‫ﺑﺎﻟﺼﻨﺎﻋﻪ‬ ‫اﻟﻤﺮﺗﺒﻄﺔ‬ ‫واﻟﻠﻮاﺋﺢ‬ ‫اﻟﻘﺮارات‬ ‫و‬ ‫اﻟﻘﻮاﻧﻴﻦ‬ ‫دراﺳﺔ‬ t
.‫واﻟﺪوﻟﻴﺔ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫ﺒﺎت‬ّ‫اﻟﻤﺘﻄﻠ‬ ‫ﺑﺤﺴﺐ‬ ‫ﺗﻐﻴﻴﺮﻫﺎ‬ ‫أو‬ ‫ﻟﺘﻔﻌﻴﻠﻬﺎ‬ ‫اﻟﻀﺮورﻳﺔ‬
‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻲ‬َ‫ﻣﺠﺎﻟ‬ ‫ﻓﻲ‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫وﺗﻠﻚ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫ﺒﺎت‬ّ‫اﻟﻤﺘﻄﻠ‬ ‫ﺑﻴﻦ‬ ‫ﻣﺎ‬ ‫اﻟﺘﻮاﻓﻖ‬ ‫ﺿﻤﺎن‬ t
.‫اﻟﺘﺠﺎري‬ ‫اﻟﺘﺒﺎدل‬ ‫ﺣﺠﻢ‬ ‫ﻟﺰﻳﺎدة‬ ‫واﻟﺠﻮدة‬
‫ﻓﻲ‬ ‫واﻟﻤﻄﺎﺑﻘﺔ‬ ‫اﻟﺠﻮدة‬ ‫ﺗﻘﻴﻴﻢ‬ ‫ﻣﺠﺎل‬ ‫ﻓﻲ‬ ‫اﻟﻌﺎﻣﻠﺔ‬ ‫واﻟﺠﻬﺎت‬ ‫اﻟﻤﻨﻈﻤﺎت‬ ‫ﺑﻴﻦ‬ ‫اﻟﺨﺒﺮات‬ ‫ﺗﺒﺎدل‬ ‫ﺗﻌﺰﻳﺰ‬ t
.‫اﻟﺪوﻟﻴﺔ‬ ‫واﻻﺧﺘﻼﻓﺎت‬ ‫ﺒﺎت‬ّ‫اﻟﻤﺘﻄﻠ‬ ‫ﻣﻊ‬ ‫ﺗﻮاﻓﻖ‬ ‫ﻋﻠﻰ‬ ‫ﻟﺘﻜﻮن‬ ‫اﻟﺪوﻟﻴﻴﻦ‬ ‫وﻧﻈﺮاﺋﻬﺎ‬ ‫ﻣﺼﺮ‬
‫ﻓﻲ‬ ‫اﻟﻌﺎﻣﻠﺔ‬ ‫واﻟﺸﺮﻛﺎت‬ ‫واﻟﺠﻬﺎت‬ ‫ﻤﺎت‬ّ‫واﻟﻤﻨﻈ‬ ‫اﻟﻮزارات‬ ‫ﺑﻴﻦ‬ ‫اﻟﺘﻜﺎﻣﻞ‬ ‫و‬ ‫ﻟﻠﺘﻨﺴﻴﻖ‬ ‫ﺔ‬ّ‫ﺧﻄ‬ ‫ﺗﻄﻮﻳﺮ‬ t

20. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
18
.‫واﻟﻤﻄﺎﺑﻘﺔ‬ ‫اﻟﺠﻮدة‬ ‫ﺗﻘﻴﻴﻢ‬ ‫أﻧﺸﻄﺔ‬ ‫ﻣﺠﺎل‬
ّ‫اﻟﻨﻤﻮ‬ ‫ﻋﻠﻰ‬ ‫ذﻟﻚ‬ ‫وﺗﺄﺛﻴﺮات‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻤﻨﺘﺠﺎت‬ ‫ﻟﺠﻮدة‬ ‫ﺮات‬ ّ‫اﻟﻤﺆﺷ‬ ‫وﺗﻘﻴﻴﻢ‬ ‫ﻟﻤﺮاﻗﺒﺔ‬ ‫ﺔ‬ّ‫ﺧﻄ‬ ‫ﺗﻄﻮﻳﺮ‬ t
.‫اﻟﻤﺼﺮي‬ ‫واﻟﻤﺴﺘﻬﻠﻚ‬ ‫اﻻﻗﺘﺼﺎدي‬
‫ﺣﻮل‬ ‫وﻃﻨﻲ‬ ‫وﻋﻲ‬ ‫ﻟﺘﺤﻘﻴﻖ‬ ‫ﻋﺎم‬ ‫ﺑﺸﻜﻞ‬ ‫واﻟﻤﺠﺘﻤﻊ‬ ‫اﻟﺘﻌﻠﻴﻤﻲ‬ ‫اﻟﻤﺴﺘﻮى‬ ‫ﻋﻠﻰ‬ ‫اﻟﺠﻮدة‬ ‫ﺛﻘﺎﻓﺔ‬ ‫ﺗﻌﺰﻳﺰ‬ t
.‫واﻟﺨﺪﻣﺎت‬ ‫اﻟﻤﻨﺘﺠﺎت‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫ّﺔ‬‫ﻴ‬‫أﻫﻤ‬
.‫اﻟﺠﻮدة‬ ‫وﺧﻄﻂ‬ ‫ﺳﻴﺎﺳﺎت‬ ‫ﻓﻲ‬ ‫وإدﺧﺎﻟﻬﺎ‬ ‫اﻟﺠﻮدة‬ ‫ﺒﺎت‬ّ‫ﻟﻤﺘﻄﻠ‬ ‫اﻟﻤﺪﻧﻲ‬ ‫اﻟﻤﺠﺘﻤﻊ‬ ‫ﺣﺎﺟﺎت‬ ‫دراﺳﺔ‬ t
‫اﻟﻤﻨﺘﺞ‬ ‫ﺟﻮدة‬ ‫ﻟﺘﺤﺴﻴﻦ‬ ‫ﻴﻴﻦ‬ّ‫اﻟﻤﺤﻠ‬ ‫واﻟﻤﻨﺘﺠﻴﻦ‬ ‫اﻟﻤﺼﺎﻧﻊ‬ ‫ﻗﺪرات‬ ‫ﻟﺘﻌﺰﻳﺰ‬ ‫ﺿﺮورﻳﺔ‬ ‫ﺑﺮاﻣﺞ‬ ‫ﺗﻄﻮﻳﺮ‬ t
.‫ّﺘﻪ‬‫ﻴ‬‫ﺗﻨﺎﻓﺴ‬ ‫ورﻓﻊ‬ ‫اﻟﻤﺼﺮي‬
‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﻓﻰ‬ ‫اﻟﻌﺎﻣﻠﻴﻦ‬ ‫ﻣﻦ‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫ﻓ‬ ‫أﻣﺎﻧﺔ‬ (NQC) ‫ﻟﻠﺠﻮدة‬ ‫اﻟﻮﻃﻨﻲ‬ ‫ﻟﻠﻤﺠﻠﺲ‬
‫اﻟﻌﻀﻮﻳﺔ‬ ‫ﻒ‬ّ‫وﺗﺘﺄﻟ‬ ،‫واﻟﺼﻨﺎﻋﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫وزﻳﺮ‬ ‫اﻟﻤﺠﻠﺲ‬ ‫وﻳﺘﺮأس‬ .‫اﻟﺤﺎﻟﻲ‬ ‫اﻟﻮﻗﺖ‬ ‫ﻓﻲ‬ (EOS) ‫واﻟﺠﻮدة‬
‫ﻣﻦ‬ ‫ﻠﻴﻦ‬ّ‫ﻣﻤﺜ‬ ‫ﺟﺎﻧﺐ‬ ‫إﻟﻰ‬ ،‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﺠﻮدة‬ ‫ﺿﻤﺎن‬ ‫ﻓﻰ‬ ‫دور‬ ‫ﺗﻠﻌﺐ‬ ‫اﻟﺘﻲ‬ ‫ّﺔ‬‫ﻣ‬‫اﻟﻌﺎ‬ ‫اﻟﻤﺆﺳﺴﺎت‬ ‫ﻛﺎﻓﺔ‬ ‫ﻣﻦ‬
. ّ
‫اﻟﺨﺎص‬ ‫اﻟﻘﻄﺎع‬
:‫ﻣﻦ‬ ‫اﻟﻤﺠﻠﺲ‬ ‫أﻋﻀﺎء‬ ‫ﻒ‬ّ‫ﻳﺘﺄﻟ‬
‫؛‬(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫رﺋﻴﺲ‬ t
‫ﻟﻼﻋﺘﻤﺎد؛‬ ‫اﻟﻮﻃﻨﻲ‬ ‫ﻟﻠﻤﺠﻠﺲ‬ ‫اﻟﺘﻨﻔﻴﺬي‬ ‫اﻟﻤﺪﻳﺮ‬ t
‫ﻟﻠﻤﻌﺎﻳﺮة؛‬ ‫اﻟﻘﻮﻣﻲ‬ ‫اﻟﻤﻌﻬﺪ‬ ‫رﺋﻴﺲ‬ t
‫اﻟﻮاردات؛‬ ‫و‬ ‫اﻟﺼﺎدرات‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺮﻗﺎﺑﺔ‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫رﺋﻴﺲ‬ t
‫اﻟﺼﻨﺎﻋﺔ؛‬ ‫ﺗﺤﺪﻳﺚ‬ ‫ﻟﻤﺮﻛﺰ‬ ‫اﻟﺘﻨﻔﻴﺬي‬ ‫اﻟﻤﺪﻳﺮ‬ t
‫واﻟﺼﻨﺎﻋﺔ؛‬ ‫اﻟﺘﺠﺎرة‬ ‫وزارة‬ ،‫اﻟﺨﺎرﺟﻴﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫ﻗﻄﺎع‬ ‫رﺋﻴﺲ‬ t
‫اﻟﺼﻨﺎﻋﺎت؛‬ ‫اﺗﺤﺎد‬ ‫رﺋﻴﺲ‬ t
‫اﻟﺼﻨﺎﻋﻴﺔ؛‬ ‫اﻟﺮﻗﺎﺑﺔ‬ ‫ﻣﺼﻠﺤﺔ‬ ‫رﺋﻴﺲ‬ t
‫اﻟﻜﻴﻤﻴﺎء؛‬ ‫ﻣﺼﻠﺤﺔ‬ ‫رﺋﻴﺲ‬ t
‫اﻟﺘﺠﺎرﻳﺔ؛‬ ‫ﻟﻠﻐﺮف‬ ‫اﻟﻌﺎم‬ ‫اﻻﺗﺤﺎد‬ ‫رﺋﻴﺲ‬ t
‫اﻟﻤﺴﺘﻬﻠﻚ؛‬ ‫ﺣﻤﺎﻳﺔ‬ ‫ﺟﻬﺎز‬ ‫رﺋﻴﺲ‬ t
‫اﻟﻤﻌﺎﻳﺮة؛‬ ‫و‬ ‫ﻟﻠﻘﻴﺎس‬ ‫اﻟﻘﻮﻣﻲ‬ ‫اﻟﻤﻌﻬﺪ‬ ‫رﺋﻴﺲ‬ t
‫واﻻﺑﺘﻜﺎر؛‬ ‫ﻟﻠﺘﻜﻨﻮﻟﻮﺟﻴﺎ‬ ‫اﻟﺼﻨﺎﻋﺔ‬ ‫ﻣﺠﻠﺲ‬ ‫ﻋﻦ‬ ‫ﻞ‬ّ‫ﻣﻤﺜ‬ t
‫اﻟﺤﺠﻢ؛‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫اﻟﺼﻨﺎﻋﺎت‬ ‫ﺗﻄﻮﻳﺮ‬ ‫ﻣﺮﻛﺰ‬ ‫ﻋﻦ‬ ‫ﻞ‬ّ‫ﻣﻤﺜ‬ t
‫واﻟﺘﺠﺎرة‬ ‫واﻟﺘﻤﻮﻳﻦ‬ ،‫واﻟﺰراﻋﺔ‬ ،‫واﻟﺼﺤﺔ‬ ،‫اﻟﺤﺮﺑﻲ‬ ‫ﻧﺘﺎج‬p‫وا‬ ،‫اﻟﺪﻓﺎع‬ ‫وزارات‬ ‫ﻋﻦ‬ ‫ﻠﻴﻦ‬ّ‫ﻣﻤﺜ‬ t
.‫اﻟﺴﻮق‬ ‫وﻣﺮاﻗﺒﺔ‬ ‫اﻟﺠﻮدة‬ ‫ﺑﺸﺆون‬ ‫ﻣﺮﺗﺒﻄﺔ‬ ‫ﻣﺠﺎﻻت‬ ‫وﻓﻲ‬ ،‫اﻟﻌﻠﻤﻲ‬ ‫واﻟﺒﺤﺚ‬ ،‫واﻟﺒﻴﺌﺔ‬ ،‫اﻟﺪاﺧﻠﻴﺔ‬

21. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
19
‫اﻟﺘﻘﻴﻴﺲ‬
‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬
‫أﻧﺸﻄﺔ‬ ‫ﻋﻦ‬ ‫ﻣﺴﺆوﻟﺔ‬ ‫رﺳﻤﻴﺔ‬ ‫ﺟﻬﺔ‬ ‫ﻫﻲ‬ EOS ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ّ‫إن‬
‫ﺟﺎﻧﺐ‬ ‫إﻟﻰ‬ ،‫ﻗﻠﻴﻤﻴﺔ‬p‫وا‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫ﺳﻮاق‬O‫ا‬ ‫ﻓﻲ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻤﻨﺘﺠﺎت‬ ‫ﺗﻨﺎﻓﺴﻴﺔ‬ ‫زﻳﺎدة‬ ‫إﻟﻰ‬ ‫اﻟﻬﺎدﻓﺔ‬ ‫اﻟﺘﻘﻴﻴﺲ‬
.‫واﻟﺒﻴﺌﺔ‬ ‫اﻟﻤﺴﺘﻬﻠﻚ‬ ‫ﺣﻤﺎﻳﺔ‬
‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫»اﻟﻬﻴﺌﺔ‬ ‫ﺗﺄﺳﻴﺲ‬ ‫ﻋﻠﻰ‬ ١٩٥٧/٢٩ ‫رﻗﻢ‬ ‫اﻟﺠﻤﻬﻮرﻳﻪ‬ ‫رﺋﻴﺲ‬ ‫ﻗﺮار‬ ّ
‫ﻧﺺ‬ ‫ﻟﻘﺪ‬
‫أﺻﺒﺤﺖ‬ ‫ﻧﻔﺴﻬﺎ‬ ‫اﻟﺴﻨﺔ‬ ‫وﻓﻲ‬ ،«‫اﻟﻘﻴﺎﺳﻲ‬ ‫ﻟﻠﺘﻮﺣﻴﺪ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫»اﻟﻬﻴﺌﺔ‬ ‫اﺳﻢ‬ ‫ﺗﺤﺖ‬ (EOS) «‫واﻟﺠﻮدة‬
‫اﻟﻬﻴﺌﺔ‬ ‫إﻟﻰ‬ ّ‫واﻧﻀﻢ‬ ‫اﻟﺠﻮدة‬ ‫ﺿﺒﻂ‬ ‫ﻣﺮﻛﺰ‬ ‫ﺗﺄﺳﻴﺲ‬ ّ‫ﺗﻢ‬ ،‫ذﻟﻚ‬ ‫إﻟﻰ‬ ‫ﺿﺎﻓﺔ‬p‫ﺑﺎ‬ .‫ا¨ﻳﺰو‬ ‫ﻓﻲ‬ ˜‫ﻋﻀﻮ‬ ‫اﻟﻬﻴﺌﺔ‬
‫اﻟﺬي‬ ١٩٧٩/٣٩٢ ‫رﻗﻢ‬ ‫اﻟﺠﻤﻬﻮرﻳﻪ‬ ‫رﺋﻴﺲ‬ ‫ﻗﺮار‬ s‫وﻓﻘ‬ (EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬
‫اﻟﻤﺼﺮﻳﺔ‬ ‫»اﻟﻬﻴﺌﺔ‬ ‫اﺳﻢ‬ ‫ﺗﻐﻴﻴﺮ‬ ّ‫ﺗﻢ‬ ‫وﻫﻜﺬا‬ .١٩٥٧/٢٩ ‫رﻗﻢ‬ ‫اﻟﺠﻤﻬﻮرﻳﻪ‬ ‫رﺋﻴﺲ‬ ‫ﻗﺮار‬ ‫ﻣﻜﺎن‬ ّ‫وﻳﺤﻞ‬ ‫ُﻠﻐﻲ‬‫ﻳ‬
‫ﺗﻐﻴﻴﺮ‬ ّ‫ﺗﻢ‬ ˜‫ﺮ‬ ّ‫وﻣﺆﺧ‬ .«‫ﻧﺘﺎج‬O‫ا‬ ‫وﺟﻮدة‬ ‫اﻟﻘﻴﺎﺳﻲ‬ ‫ﻟﻠﺘﻮﺣﻴﺪ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫»اﻟﻬﻴﺌﺔ‬ ‫إﻟﻰ‬ «‫اﻟﻘﻴﺎﺳﻲ‬ ‫ﻟﻠﺘﻮﺣﻴﺪ‬
‫رﻗﻢ‬ ‫اﻟﺠﻤﻬﻮرﻳﻪ‬ ‫رﺋﻴﺲ‬ ‫ﻟﻘﺮار‬ s‫وﻓﻘ‬ «‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫»اﻟﻬﻴﺌﺔ‬ ‫ﻟﻴﺼﺒﺢ‬ ‫اﻻﺳﻢ‬
.٢٠٠٥/٨٣
‫ﻓﻲ‬ ‫ﺗﺤﺪﻳﺪﻫﺎ‬ ّ‫ﺗﻢ‬ ‫ﻛﻤﺎ‬ (EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ّﺎت‬‫ﻴ‬‫وﻣﺴﺆوﻟ‬ ‫ﻣﻬﺎم‬ ّ‫إن‬
:‫ﻛﺎ¨ﺗﻲ‬ ‫ﻫﻲ‬ ‫اﻟﺬﻛﺮ‬ ‫ﺳﺎﺑﻘﺔ‬ ‫اﻟﺠﻤﻬﻮرﻳﻪ‬ ‫رﺋﻴﺲ‬ ‫ﻗﺮارات‬
،‫واﻟﺴﻠﻊ‬ ،‫واﻟﻤﻨﺘﺠﺎت‬ ،‫واﻟﻤﻮاد‬ ،‫اﻟﺨﺎم‬ ‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫ﻟﻠﻤﻮاد‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺗﻄﻮﻳﺮ‬ t
‫وﺗﻘﻴﻴﻢ‬ ،‫واﻻﺧﺘﺒﺎر‬ ،‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﺘﺤﻠﻴﻞ‬ ‫أﺳﺎﻟﻴﺐ‬ ‫إﻟﻰ‬ ‫ﺿﺎﻓﺔ‬p‫ﺑﺎ‬ ،‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫ّﺎت‬‫ﻴ‬‫وا¨ﻟ‬ ،‫واﻟﺘﺠﻬﻴﺰات‬
.‫واﻟﺮﻣﻮز‬ ‫واﻟﺘﻌﺮﻳﻔﺎت‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫اﻟﻤﺼﻄﻠﺤﺎت‬ ‫ﺟﺎﻧﺐ‬ ‫إﻟﻰ‬ ،‫اﻟﻤﻄﺎﺑﻘﺔ‬
‫ﻓﻲ‬ ‫ﺑﻤﺎ‬ ،‫واﻟﻤﻨﺘﺠﺎت‬ ‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫واﻟﺴﻠﻊ‬ ّ‫م‬‫اﻟﺨﺎ‬ ‫ﻟﻠﻤﻮاد‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫أﺻﺪار‬ ‫ﻃﺮق‬ ‫ﺗﻮﻓﺒﺮ‬ t
،‫ﺑﺎﻻﺧﺘﺒﺎر‬ ‫واﻟﻘﻴﺎم‬ ،‫ّﻨﺎت‬‫ﻴ‬‫اﻟﻌ‬ ‫وأﺧﺬ‬ ،‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫واﻟﻤﺮاﻗﺒﺔ‬ ‫واﻟﺘﻔﺘﻴﺶ‬ ،‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫ﺑﺤﺎث‬O‫وا‬ ‫اﻟﺪراﺳﺎت‬ ‫ذﻟﻚ‬
‫ﻧﺘﺎج‬p‫ا‬ ‫ﺑﺸﺄن‬ ‫واﻟﻌﻼﻣﺎت‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻣﻊ‬ ‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫ﺷﻬﺎدات‬ ‫وﻣﻨﺢ‬ ،‫ﻣﻌﺎﻣﻠﻬﺎ‬ ‫وﺗﺄﺳﻴﺲ‬
.‫اﻟﻤﺴﺘﻮردة‬ ‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫واﻟﻤﻨﺘﺠﺎت‬ ‫ﻟﻠﺘﺼﺪﻳﺮ‬ ‫ﻪ‬ ّ‫اﻟﻤﻮﺟ‬ ‫ﻲ‬ّ‫اﻟﻤﺤﻠ‬
‫ﻣﺠﺎﻻت‬ ‫ﻓﻲ‬ ‫اﻟﻤﺘﺨﺼﺼﺔ‬ ‫واﻟﺠﻬﺎت‬ ‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫واﻟﺸﺮﻛﺎت‬ ‫ﻟﻠﻤﺆﺳﺴﺎت‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫اﻟﻤﺸﻮرة‬ ‫ﺗﻘﺪﻳﻢ‬ t
.‫اﻟﻤﻮاﺻﻔﺎت‬ ‫واﺻﺪار‬ ،‫واﻟﻘﻴﺎس‬ ،‫اﻟﺼﻨﺎﻋﻲ‬ ‫ﻧﺘﺎج‬p‫ا‬ ‫ﻓﻲ‬ ‫واﻟﺠﻮدة‬ ،‫اﻟﻤﻮاﺻﻔﺎت‬
،‫واﻟﻘﻴﺎس‬ ،‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫واﻟﺠﻮدة‬ ،‫اﻟﻘﻴﺎﺳﻲ‬ ‫اﻟﺘﻮﺣﻴﺪ‬ ‫ﺑﺄﻧﺸﻄﺔ‬ ‫ّﺔ‬‫ﻴ‬‫اﻟﻤﻌﻨ‬ ‫اﻟﺠﻬﺎت‬ ‫ﻓﻲ‬ ‫ﻴﻴﻦ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫ﺗﺪرﻳﺐ‬ t
.‫اﻟﻤﻮاﺻﻔﺎت‬ ‫واﺻﺪار‬
‫وﻣﺮاﻗﺒﺔ‬ ‫ﺑﺎﻟﻬﻴﺌﺔ‬ ‫اﻟﻤﺮﺗﺒﻄﺔ‬ ‫ﺑﺎﻟﻤﺠﺎﻻت‬ ‫ّﺔ‬‫ﻴ‬‫اﻟﻤﻌﻨ‬ ‫ﻗﻠﻴﻤﻴﺔ‬p‫وا‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫ﻤﺎت‬ّ‫اﻟﻤﻨﻈ‬ ‫ﻓﻲ‬ ‫اﻟﺒﻼد‬ ‫ﺗﻤﺜﻴﻞ‬ t
‫وﻧﻈﺮاﺋﻬﺎ‬ ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫اﺻﺪار‬ ‫وأﻧﺸﻄﺔ‬ ‫اﻟﺠﻮدة‬ ‫وﻣﺮاﻗﺒﺔ‬ ‫اﻟﺘﻘﻴﻴﺲ‬ ‫ﺑﻴﻦ‬ ‫ﺑﺎﻟﺘﻨﺴﻴﻖ‬ ،‫ﻋﻤﻠﻬﺎ‬
.‫اﻟﺨﺎرج‬ ‫ﻓﻲ‬
‫ﻗﻴﺎﺳﻴﺔ‬ ‫ﻣﻮاﺻﻔﺔ‬ ١٠٠٠٠ ‫ﻣﻦ‬ ‫أﻛﺜﺮ‬ (EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫أﺻﺪرت‬ ‫ﻟﻘﺪ‬
‫ﻣﺮاﺣﻞ‬ ‫ﻓﻲ‬ ‫ﻫﻲ‬ ‫ﻗﻴﺎﺳﻴﺔ‬ ‫ﻣﻮاﺻﻔﺔ‬ ‫ة‬ّ‫د‬‫ﻣﺴﻮ‬ ٥٠٠ ‫وﺣﻮاﻟﻲ‬ ‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫اﻟﻤﺠﺎﻻت‬ ‫ﻣﺨﺘﻠﻒ‬ ‫ﻲ‬ّ‫ﺗﻐﻄ‬ ‫ﻣﺼﺮﻳﺔ‬

22. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
20
،‫اﻟﻜﻴﻤﻴﺎﺋﻴﺔ‬ ‫واﻟﻤﻨﺘﺠﺎت‬ ،‫اﻟﻐﺬاﺋﻴﺔ‬ ‫اﻟﻤﻨﺘﺠﺎت‬ :‫ﺗﺸﻤﻞ‬ ‫ﻣﺠﺎﻻت‬ ‫ﻓﻲ‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫ﻓ‬ ‫ﻟﺠﻨﺔ‬ ١٥٩ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ ‫ﻣﺨﺘﻠﻔﺔ‬
‫واﻟﺘﺠﻬﻴﺰات‬ ‫اﻻﺗﺼﺎﻻت‬ ‫وﺗﺠﻬﻴﺰات‬ ،‫اﻟﻬﻨﺪﺳﺔ‬ ‫وﻣﻨﺘﺠﺎت‬ ،‫اﻟﻨﺴﻴﺞ‬ ‫وﻣﻨﺘﺠﺎت‬ ،‫اﻟﺤﺮارﻳﺎت‬ ‫و‬ ‫اﻟﺒﻨﺎء‬ ‫وﻣﻮاد‬
‫اﻟﺠﻮدة‬ ‫إدارة‬ ‫وأﻧﻈﻤﺔ‬ ،‫ﻣﻦ‬O‫وا‬ ‫اﻟﺴﻼﻣﺔ‬ ‫وأﺟﻬﺰة‬ ،‫واﻟﻘﻴﺎس‬ ‫اﻟﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫وﺗﺠﻬﻴﺰات‬ ‫وأﺳﺎﻟﻴﺐ‬ ،‫ّﻴﺔ‬‫ﺒ‬‫اﻟﻄ‬
‫وﻧﻈﺎم‬ ،‫واﻟﻤﻌﻠﻮﻣﺎت‬ ‫واﻟﺘﻮﺛﻴﻖ‬ ،(‫دوﻟﻴﺔ‬ ‫أﻧﻈﻤﺔ‬ ‫ﻣﻊ‬ ‫)ﻣﺘﻮاﻓﻘﺔ‬ ‫ﻏﺬﻳﺔ‬O‫ا‬ ‫وﺳﻼﻣﺔ‬ ‫واﻟﻄﺎﻗﺔ‬ ‫واﻟﺒﻴﺌﺔ‬
.‫اﻟﻤﺴﺘﻬﻠﻚ‬ ‫وﺷﺆون‬ ،‫اﻻﺗﺼﺎﻻت‬
‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺔ‬ ‫ﺗﻄﻮﻳﺮ‬ .١
‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺗﻄﻮﻳﺮ‬ ‫ﻣﺮاﺣﻞ‬ :١ ‫ﺷﻜﻞ‬
(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﻓﻲ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻻدارة‬ ‫اﻟﺪاﺧﻠﻲ‬ ‫ﺟﺮاء‬J‫ا‬ :‫اﻟﻤﺼﺪر‬
‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻗﻮاﻋﺪ‬ .٢
:‫ﻳﻠﻲ‬ ‫ﻣﺎ‬ ‫دﻋﻢ‬ ‫ﺑﻬﺪف‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺗﻄﻮﻳﺮ‬ ّ‫ﺗﻢ‬
‫ﺗﻨﺎﻓﺴﻴﺘﻬﺎ‬ ‫ورﻓﻊ‬ ‫اﻟﻌﺎﻟﻤﻲ‬ ‫ﻟﻠﻤﺴﺘﻮى‬ ‫اﻟﻤﺤﻠﻴﺔ‬ ‫اﻟﺨﺪﻣﺎت‬/‫ﻧﺘﺎج‬p‫ا‬ ‫ﺗﺤﺪﻳﺚ‬ t
‫ﻣﺸﺎرﻛﺔ‬ ‫ﻟﺘﻌﺰﻳﺰ‬ ،‫اﻟﻌﺮﺑﻴﺔ‬ ‫ﺗﻠﻚ‬ ‫ﺟﺎﻧﺐ‬ ‫إﻟﻰ‬ ،‫ﻗﻠﻴﻤﻴﺔ‬p‫وا‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫دراﺳﺔ‬ t
.‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻓﻲ‬ ‫ﻣﺼﺮ‬
‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻣﻊ‬ ‫اﻟﻮﻃﻨﻴﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺗﻮاﻓﻖ‬ ‫وﺗﺤﺴﻴﻦ‬ ‫ﻧﺘﺎﺟﻴﺔ‬p‫ا‬ ‫زﻳﺎدة‬ t
‫ﻗﻠﻴﻤﻴﺔ‬p‫وا‬ ‫اﻟﺪوﻟﻴﺔ‬
‫واﻟﺒﻴﺌﺔ‬ ‫اﻟﺤﻴﺎة‬ ‫وﺣﻤﺎﻳﺔ‬ ‫واﻟﺼﺤﺔ‬ ‫اﻟﺴﻼﻣﺔ‬ t
‫وﻟﻰ‬$‫ا‬ ‫اﻟﻤﺮﺣﻠﺔ‬
‫اﻟﺜﺎﻧﻴﺔ‬ ‫اﻟﻤﺮﺣﻠﺔ‬
‫اﻟﺜﺎﻟﺜﺔ‬ ‫اﻟﻤﺮﺣﻠﺔ‬
‫اﻟﺨﺎﻣﺴﺔ‬ ‫اﻟﻤﺮﺣﻠﺔ‬
‫اﻟﺴﺎدﺳﺔ‬ ‫اﻟﻤﺮﺣﻠﺔ‬
‫اﻟﺮاﺑﻌﺔ‬ ‫اﻟﻤﺮﺣﻠﺔ‬
‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺔ‬ّ‫ﺧﻄ‬ ‫وﺿﻊ‬t
‫ﻟﻴﺔ‬ ّ‫و‬$‫ا‬ ‫اﻟﺪراﺳﺔ‬t
‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺔ‬ ‫ة‬ّ‫د‬‫ﻣﺴﻮ‬ ‫إﻋﺪاد‬t
‫اﻟﺘﻌﻠﻴﻘﺎت‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺤﺼﻮل‬ ‫اﻟﺘﻮزﻳﻊ‬t
‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫ﻟﻠﻤﻮاﺻﻔﺔ‬ ‫اﻟﻨﻬﺎﺋﻴﺔ‬ ‫ة‬ّ‫د‬‫اﻟﻤﺴﻮ‬ ‫اﻋﺪاد‬t
‫اﻻﻋﺘﻤﺎد‬t

23. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
21
‫ﻨﺘﺞ‬ُ‫واﻟﻤ‬ ‫اﻟﻤﺴﺘﻬﻠﻚ‬ ‫ﺣﻤﺎﻳﺔ‬ t
‫واﻟﻄﺎﻗﺔ‬ ‫واﻟﻤﻮاد‬ ‫اﻟﺒﺸﺮي‬ ‫اﻟﺠﻬﺪ‬ ‫ﻓﻲ‬ ‫اﻟﺘﺮﺷﻴﺪ‬ ‫واﺳﺘﻜﻤﺎل‬ ‫اﻟﺘﻜﺎﻟﻴﻒ‬ ‫ﺗﺨﻔﻴﺾ‬ t
‫واﻟﺪوﻟﻴﺔ‬ ‫اﻟﻤﺤﻠﻴﺔ‬ ‫ﺳﻮاق‬O‫ا‬ ‫ﻓﻲ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻤﻨﺘﺠﺎت‬ ‫ﺗﻨﺎﻓﺴﻴﺔ‬ ‫زﻳﺎدة‬ t
‫اﻟﺘﺠﺎرة‬ ‫ﺗﺴﻬﻴﻞ‬ t
‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﺘﻘﻴﻴﺲ‬ ‫أﻧﺸﻄﺔ‬ ‫و‬ (EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ .٣
‫ﻗﻠﻴﻤﻴﺔ‬p‫وا‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫ﻤﺎت‬ّ‫اﻟﻤﻨﻈ‬ ‫ﻓﻲ‬ ‫ﻋﻀﻮ‬ ‫ﻫﻲ‬ (EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ّ‫إن‬
:‫اﻟﺘﺎﻟﻴﺔ‬
‫ﻋﻀﻮ‬ ‫ﺟﻬﺔ‬ - (ISO) ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻤﻨﻈﻤﺔ‬ t
‫ﻣﻨﺘﺴﺐ‬ ‫ﻋﻀﻮ‬ - (CEN) ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫وروﺑﻴﺔ‬O‫ا‬ ‫اﻟﻬﻴﺌﺔ‬ t
‫اﻟﻌﻀﻮﻳﺔ‬ ‫ﻛﺎﻣﻞ‬ ‫ﻋﻀﻮ‬ - (ARSO) ‫اﻟﻤﻘﺎﻳﻴﺲ‬ ‫ﻟﺘﻮﺣﻴﺪ‬ ‫ﻓﺮﻳﻘﻴﺔ‬p‫ا‬ ‫ﻗﻠﻴﻤﻴﺔ‬p‫ا‬ ‫اﻟﻤﻨﻈﻤﺔ‬ t
‫اﻟﻌﻀﻮﻳﺔ‬ ‫ﻛﺎﻣﻞ‬ ‫ﻋﻀﻮ‬ - (AIDMO) ‫واﻟﺘﻌﺪﻳﻦ‬ ‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫ﻟﻠﺘﻨﻤﻴﺔ‬ ‫اﻟﻌﺮﺑﻴﺔ‬ ‫اﻟﻤﻨﻈﻤﺔ‬ t
‫دارة‬p‫ا‬ ‫ﻣﺠﻠﺲ‬ - (SMIIC) ‫ﺳﻼﻣﻴﺔ‬p‫ا‬ ‫ﻟﻠﺪول‬ ‫اﻟﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫و‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻣﻌﻬﺪ‬ t
‫؛‬(IEC) ‫ّﺔ‬‫ﻴ‬‫اﻟﻜﻬﺮوﺗﻘﻨ‬ ‫ّﺔ‬‫ﻴ‬‫اﻟﺪوﻟ‬ ‫اﻟﻠﺠﻨﺔ‬ ‫ﻓﻲ‬ ‫اﻟﻤﺼﺮي‬ ‫اﻟﻌﻀﻮ‬ ‫ﻫﻲ‬ ‫اﻟﻤﺘﺠﺪدة‬ ‫واﻟﻄﺎﻗﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬ ‫وزارة‬ ّ‫إن‬
‫ووزارة‬ (EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﺑﻴﻦ‬ ‫ﺗﻔﺎﻫﻢ‬ ‫ﻣﺬﻛﺮة‬ ‫ﻋﻠﻰ‬ ‫اﻟﺘﻮﻗﻴﻊ‬ ّ‫ﺗﻢ‬ ‫ﻟﺬا‬
‫ﻟﻠﺠﻨﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻋﻠﻰ‬ ‫اﻟﺤﺼﻮل‬ ‫ﻓﻲ‬ ‫اﻟﺤﻖ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﻳﻌﻄﻲ‬ ‫ﻣﺎ‬ ،‫اﻟﻤﺘﺠﺪدة‬ ‫واﻟﻄﺎﻗﺔ‬ ‫اﻟﻜﻬﺮﺑﺎء‬
‫اﻟﻠﺠﻨﺔ‬ / ‫اﻟﻔﻨﻴﺔ‬ ‫اﻟﻠﺠﺎن‬ ‫اﺟﺘﻤﺎﻋﺎت‬ ‫ﻓﻲ‬ ‫وﻟﻠﻤﺸﺎرﻛﺔ‬ ‫اﻟﺪاﺧﻠﻲ‬ ‫ﻟﻼﺳﺘﺨﺪام‬ ‫ّﺔ‬‫ﻴ‬‫اﻟﻜﻬﺮوﺗﻘﻨ‬ ‫ّﺔ‬‫ﻴ‬‫اﻟﺪوﻟ‬
.(IEC/TC)‫ّﺔ‬‫ﻴ‬‫اﻟﻜﻬﺮوﺗﻘﻨ‬ ‫ّﺔ‬‫ﻴ‬‫اﻟﺪوﻟ‬
‫إﺣﺪى‬ ‫ﺗﻄﺒﻴﻖ‬ ‫ﻳﺠﺐ‬ ،‫ﻣﺎ‬ ‫ﻟﻤﻨﺘﺞ‬ ‫ﻣﺼﺮﻳﺔ‬ ‫ﻗﻴﺎﺳﻴﺔ‬ ‫ﻣﻮاﺻﻔﺔ‬ ‫ﻫﻨﺎك‬ ‫ﻳﻜﻦ‬ ‫ﻟﻢ‬ ‫ﺣﺎل‬ ‫وﻓﻲ‬ ‫اﻟﺸﺄن‬ ‫ﺑﻬﺬا‬
‫رﻗﻢ‬ ‫وزارﻳﺎن‬ ‫)ﻗﺮاران‬ ‫اﻟﺘﺎﻟﻲ‬ ‫ﻟﻠﺘﺴﻠﺴﻞ‬ s‫ﺗﺒﻌ‬ ‫اﻟﺘﺎﻟﻴﺔ‬ ‫ﺟﻨﺒﻴﺔ‬O‫ا‬ ‫أو‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬
:(٢٠٠٣/٢٩١‫و‬ ١٩٩٦/١٨٠
(ISO) ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫ا¨ﻳﺰو‬ ‫ﻣﻮاﺻﻔﺎت‬ t
(IEC) ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫ّﺔ‬‫ﻴ‬‫اﻟﻜﻬﺮوﺗﻘﻨ‬ ‫ّﺔ‬‫ﻴ‬‫اﻟﺪوﻟ‬ ‫اﻟﻠﺠﻨﺔ‬ ‫ﻣﻮاﺻﻔﺎت‬ t
‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫اﺳﺘﺨﺪام‬ ‫ﻳﻤﻜﻦ‬ ،‫ﺮ‬ّ‫ﺗﺘﻮﻓ‬ ‫ﻟﻢ‬ ‫وإن‬ ،(EN) ‫وروﺑﻴﺔ‬O‫ا‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ t
‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫أو‬ (DIN) ‫اﻟﻘﻴﺎﺳﻲ‬ ‫ﻟﻠﺘﻮﺣﻴﺪ‬ ‫ﻟﻤﺎﻧﻲ‬O‫ا‬ ‫اﻟﻤﻌﻬﺪ‬ ‫ﻣﻮاﺻﻔﺎت‬ ‫أو‬ (BS) ‫اﻟﺒﺮﻳﻄﺎﻧﻴﺔ‬
(NF) ‫اﻟﻔﺮﻧﺴﻴﺔ‬
(ANSI) ‫ﻟﻠﺘﻨﻤﻴﻂ‬ ‫ﻣﺮﻳﻜﻲ‬O‫ا‬ ‫اﻟﻘﻮﻣﻲ‬ ‫اﻟﻤﻌﻬﺪ‬ t
(JIS) ‫اﻟﻴﺎﺑﺎﻧﻴﺔ‬ ‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ t
(CODEX) ‫اﻟﺪﺳﺘﻮر‬ ‫ﻟﻬﻴﺌﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ t
(STM International) ‫واﻟﻤﻮاد‬ ‫ﻟﻼﺧﺘﺒﺎر‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫ﻣﺮﻳﻜﻴﺔ‬O‫ا‬ ‫اﻟﺠﻤﻌﻴﺔ‬ t

24. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
22
(JASO) ‫اﻟﻴﺎﺑﺎﻧﻴﺔ‬ ‫ّﺎرات‬‫ﻴ‬‫اﻟﺴ‬ ‫ﻣﻮاﺻﻔﺎت‬ ‫ﺟﻤﻌﻴﺔ‬ t
(SAE) ‫ّﺎرات‬‫ﻴ‬‫اﻟﺴ‬ ‫ﻣﻬﻨﺪﺳﻲ‬ ‫ﻟﺠﻤﻌﻴﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ t
(API) ‫ﻣﺮﻳﻜﻲ‬O‫ا‬ ‫اﻟﺒﺘﺮول‬ ‫ﻟﻤﻌﻬﺪ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ t
‫ﻤﻪ‬ّ‫ﺗﻨﻈ‬ ‫اﻟﺬي‬ ‫ﻟﻠﻤﻘﺎﻳﻴﺲ‬ ‫اﻟﻌﺎﻟﻤﻲ‬ ‫ﺑﺎﻟﻴﻮم‬ (EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﺗﺤﺘﻔﻞ‬
‫اﻟﺸﺮﻛﺎت‬ ‫إﻟﻰ‬ ‫اﻟﺘﻘﺪﻳﺮ‬ ‫ﺷﻬﺎدات‬ ‫ﻌﻄﻰ‬ُ‫وﺗ‬ ،‫ﻋﺎم‬ ‫ﻛﻞ‬ ‫ﻣﻦ‬ ‫أﻛﺘﻮﺑﺮ‬ ١٤ ‫ﻓﻲ‬ (ISO) ‫ﻟﻠﻤﻌﺎﻳﻴﺮ‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻤﻨﻈﻤﺔ‬
‫ﻓﻲ‬ ‫اﻟﺴﺎﺑﻘﻴﻦ‬ ‫اﻟﻤﺪراء‬ ‫وﺷﻬﺎدة‬ ‫اﻟﻤﺜﺎﻟﻲ‬ ‫ﻒ‬ّ‫اﻟﻤﻮﻇ‬ ‫ﺷﻬﺎدة‬ ‫إﻟﻰ‬ ‫ﺿﺎﻓﺔ‬p‫ﺑﺎ‬ ،‫ﻟﻠﺤﺪث‬ ‫اﻟﺮﺳﻤﻴﺔ‬ ‫اﻟﺮاﻋﻴﺔ‬
.(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬
‫ﻋﻠﻰ‬ (EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫ﺑﺎﻟﻬﻴﺌﺔ‬ ‫واﻟﺘﻨﺴﻴﻖ‬ ‫اﻻﺗﺼﺎﻻت‬ ‫أﻧﺸﻄﺔ‬ .٤
‫واﻟﺪوﻟﻲ‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﺴﺘﻮي‬
.‫اﻟﺒﺸﺮﻳﺔ‬ ‫واﻟﻤﻮارد‬ ‫واﻟﺠﻮدة‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻣﺠﺎﻻت‬ ‫ﻓﻲ‬ ‫وﺗﺤﺪﻳﺜﻬﺎ‬ ‫اﻟﺒﻴﺎﻧﺎت‬ ‫ﻗﻮاﻋﺪ‬ ‫وﺿﻊ‬ t
(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫ﻟﻠﻬﻴﺌﺔ‬ ‫اﻟﺮﺋﻴﺴﻴﺔ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺷﺒﻜﺔ‬ ‫ﺗﺼﻤﻴﻢ‬ t
.‫دوري‬ ‫ﺑﺸﻜﻞ‬ ‫وﺗﺤﺪﻳﺜﻬﺎ‬
.s‫إﻟﻜﺘﺮوﻧﻴ‬ ‫اﻟﻤﺴﺘﻨﺪات‬ ‫ﻟﺘﺒﺎدل‬ (ISO) ‫ﻟﻠﻤﻌﺎﻳﻴﺮ‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻤﻨﻈﻤﺔ‬ ‫ﻣﻊ‬ ‫اﻟﺘﻨﺴﻴﻖ‬ t
s‫إﻟﻜﺘﺮوﻧﻴ‬ ‫ﻟﻠﺘﺼﻮﻳﺖ‬ (ISO) ‫ﻟﻠﻤﻌﺎﻳﻴﺮ‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫ﺑﺎﻟﻤﻨﻈﻤﺔ‬ ‫ﺔ‬ ّ
‫اﻟﺨﺎﺻ‬ ‫اﻟﺘﺼﻮﻳﺖ‬ ‫ﺑﻮّاﺑﺔ‬ ‫ﻋﻠﻰ‬ ‫اﻟﺪﺧﻮل‬ t
.‫ﻟﻠﻤﻨﻈﻤﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﻣﺸﺎرﻳﻊ‬ ‫ﻋﻠﻰ‬
‫ﻣﺠﺎل‬ ‫ﻓﻲ‬ (EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﻋﻤﻞ‬ ‫ﻟﻄﺎﻗﻢ‬ ‫ﺗﺪرﻳﺐ‬ ‫ﺗﻮﻓﻴﺮ‬ t
.‫ﻧﻈﻤﺔ‬O‫وا‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺗﻜﻨﻮﻟﻮﺟﻴﺎ‬
.(TBT) ‫اﻟﺘﺠﺎرة‬ ‫أﻣﺎم‬ ‫ﻴﺔ‬ّ‫ﻨ‬‫اﻟﻔ‬ ‫اﻟﻌﻮاﺋﻖ‬ ‫اﺗﺼﺎل‬ ‫ﻧﻘﻄﺔ‬ ‫ﻣﺴﺆوﻟﻴﺔ‬ ‫ﻲ‬ّ‫ﺗﻮﻟ‬ t
(EOS) ‫واﻟﺠﻮدة‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻬﻴﺌﺔ‬ ‫ﻣﻬﺎ‬ ّ‫ﺗﻘﺪ‬ ‫اﻟﺘﻲ‬ ‫اﻟﺘﻘﻴﻴﺲ‬ ‫ﺧﺪﻣﺎت‬ .٥
.‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫ﻟﻠﻤﻮاﺻﻔﺎت‬ ‫ﻟﻜﺘﺮوﻧﻲ‬p‫ا‬ ‫اﻟﺪﻟﻴﻞ‬ ‫ﺗﻄﻮﻳﺮ‬ t
.‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺷﺮاء‬ ‫ﺧﺪﻣﺔ‬ ‫وﺗﻘﺪﻳﻢ‬ ‫ﺗﻄﻮﻳﺮ‬ t
.‫ﻗﻠﻴﻤﻴﺔ‬p‫وا‬ ‫اﻟﺪوﻟﻴﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺷﺮاء‬ ‫ﺧﺪﻣﺔ‬ ‫ﺗﻘﺪﻳﻢ‬ t
.‫ﺟﻨﺒﻴﺔ‬O‫وا‬ ‫ﻗﻠﻴﻤﻴﺔ‬p‫ا‬ ‫ﻟﻠﺠﻬﺎت‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﻘﻴﺎﺳﻴﺔ‬ ‫اﻟﻤﻮاﺻﻔﺎت‬ ‫ﺗﺮﺟﻤﺔ‬ t
‫ﻣﺨﺘﻠﻒ‬ ‫ﻃﻠﺒﺎت‬ ‫ﺑﺤﺴﺐ‬ ‫واﻟﺨﺪﻣﺎت‬ ‫ﻟﻠﻤﻨﺘﺠﺎت‬ ‫ﻣﺼﺮﻳﺔ‬ ‫ﻗﻴﺎﺳﻴﺔ‬ ‫ﻣﻮاﺻﻔﺔ‬ ‫إﺻﺪار‬ ‫اﺣﺘﻤﺎل‬ ‫دراﺳﺔ‬ t
.‫ّﺔ‬‫ﻴ‬‫اﻟﻤﻌﻨ‬ ‫اﻟﺠﻬﺎت‬
(‫واﻟﺘﻔﺘﻴﺶ‬ ‫ﻧﻈﻤﺔ‬E‫وا‬ ‫ﻟﻠﻤﻨﺘﺠﺎت‬ ‫ﺷﻬﺎدات‬ ‫وﻣﻨﺢ‬ ‫)اﺧﺘﺒﺎر‬ ‫اﻟﻤﻄﺎﺑﻘﺔ‬ ‫ﺗﻘﻴﻴﻢ‬
‫اﻻﺧﺘﺒﺎر‬
‫ﻫﻲ‬ ‫اﻟﺤﺠﻢ‬ ‫واﻟﻤﺘﻮﺳﻄﺔ‬ ‫اﻟﺼﻐﻴﺮة‬ ‫واﻟﻤﺆﺳﺴﺎت‬ ‫اﻟﻤﺼﺮﻳﺔ‬ ‫ﻟﻠﺼﻨﺎﻋﺔ‬ ‫ﺮة‬ّ‫اﻟﻤﺘﻮﻓ‬ ‫اﻻﺧﺘﺒﺎر‬ ‫ﺧﺪﻣﺎت‬ ّ‫إن‬

25. ‫ﻣﺼﺮ‬ ‫ﻓﻲ‬ ‫اﻟﺠﻮدة‬ ‫إدارة‬
23
‫ﻫﺬه‬ ‫ﺑﻌﺾ‬ ّ‫إن‬ .‫ﻣﺎ‬ ّ‫ﺣﺪ‬ ‫إﻟﻰ‬ ‫ﻣﻨﺨﻔﻀﺔ‬ ‫رﺳﻮﻣﻬﺎ‬ ‫ﻌﺘﺒﺮ‬ُ‫وﺗ‬ ‫اﻟﻤﻌﺎﻣﻞ‬ ‫ﻣﻌﻈﻢ‬ ‫اﻟﺤﻜﻮﻣﺔ‬ ‫ﺗﻤﻠﻚ‬ .‫ﻣﺘﻌﺪدة‬
‫ﻟﻼﻋﺘﻤﺎد‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ ‫وﻣﻌﺘﻤﺪة‬ ‫ﻳﻜﻔﻲ‬ ‫ﺑﻤﺎ‬ ‫ﺰة‬ّ‫ﻬ‬‫ﻣﺠ‬ ‫ﻫﻲ‬ ‫اﻟﺤﻜﻮﻣﺔ‬ ‫ﺗﻤﻠﻜﻬﺎ‬ ‫اﻟﺘﻲ‬ ‫اﻟﻤﻌﺎﻣﻞ‬
.‫اﻟﻤﺎﻟﻚ‬ ‫ﻛﻴﺎن‬ ‫ﻣﻴﺰاﻧﻴﺔ‬ ‫ﻋﻠﻰ‬ ‫وﻗﻒ‬ ‫اﻟﻤﻌﺎﻣﻞ‬ ‫ﻟﻬﺬه‬ ‫اﻻﻋﺘﻤﺎد‬ ‫ﻣﺠﺎل‬ ‫ﺗﻘﻠﻴﺺ‬ ‫أو‬ ‫ﺗﻤﺪﻳﺪ‬ ّ‫ُﻌﺪ‬‫ﻳ‬‫و‬ (EGAC)
‫ﻟﻠﻤﺠﻠﺲ‬ ‫ﻟﻜﺘﺮوﻧﻲ‬p‫ا‬ ‫اﻟﻤﻮﻗﻊ‬ ‫ﻋﻠﻰ‬ ‫ﻣﺪرﺟﺔ‬ ‫ﻫﻲ‬ ‫ﻛﻤﺎ‬ ٢٤٢ ‫ﺣﻮاﻟﻲ‬ ‫ﻫﻮ‬ ‫اﻟﻤﻌﺘﻤﺪة‬ ‫اﻟﻤﻌﺎﻣﻞ‬ ‫ﻋﺪد‬ ّ‫إن‬
‫اﻟﺮﺋﻴﺴﻴﺔ‬ ‫ﺑﺎﻟﻤﻌﺎﻣﻞ‬ ‫ﻗﺎﺋﻤﺔ‬ ‫ﻳﻠﻰ‬ ‫ﻓﻴﻤﺎ‬ ‫و‬ .(EGAC) (http://www.egac.gov.eg/) ‫ﻟﻼﻋﺘﻤﺎد‬ ‫اﻟﻮﻃﻨﻲ‬
. ‫اﻟﻤﻌﺎﻣﻞ‬ ‫ﻟﻜﻞ‬ ‫ﺷﺎﻣﻠﺔ‬ ‫ﻟﻴﺴﺖ‬ ‫اﻟﺘﺎﻟﻴﺔ‬ ‫اﻟﻘﺎﺋﻤﺔ‬ ّ‫إن‬ ،‫اﻟﺴﻠﻊ‬ ‫ﺑﺘﺠﺎرة‬ ‫اﻟﻤﺮﺗﺒﻄﺔ‬
‫اﻟﺤﻜﻮﻣﻴﺔ‬ ‫ﺧﺘﺒﺎرات‬E‫ا‬ ‫ﻣﻌﺎﻣﻞ‬
‫ّﺘﻬﺎ‬‫ﻴ‬‫ﻣﻴﺰاﻧ‬ ‫ﻞ‬ّ‫ﺗﺸﻜ‬ ‫اﻟﺤﺎﻻت‬ ‫ﻣﻌﻈﻢ‬ ‫ﻓﻲ‬ .‫اﻟﺪوﻟﺔ‬ ‫ﺗﻤﻠﻜﻬﺎ‬ ‫اﻟﺘﻲ‬ ‫اﻟﻤﻌﺎﻣﻞ‬ ‫ﻣﻌﻈﻢ‬ ‫ﻋﻠﻰ‬ ‫اﻟﺘﺎﻟﻲ‬ ‫اﻟﺠﺪول‬ ‫ﻳﺤﺘﻮى‬
ّ‫إن‬ .‫وﺗﻘﻨﻴﺔ‬ ‫وإدارﻳﺔ‬ ‫ﻣﺎﻟﻴﺔ‬ ‫ﺑﺎﺳﺘﻘﻼﻟﻴﺔ‬ ‫ﻓﻘﻂ‬ ‫ﻣﻨﻬﺎ‬ ‫اﻟﻘﻠﻴﻞ‬ ‫ﻊ‬ّ‫ﺘ‬‫ﻳﺘﻤ‬ ‫ﺣﻴﻦ‬ ‫ﻓﻲ‬ ،‫اﻟﺪوﻟﺔ‬ ‫ﻣﻴﺰاﻧﻴﺔ‬ ‫ﻣﻦ‬ ˜‫ﺟﺰء‬
‫ﻟﻜﻞ‬ ‫ﻟﻴﺲ‬ ‫ﻟﻜﻦ‬ (EGAC) ‫ﻟﻼﻋﺘﻤﺎد‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ ‫ﻣﻌﺘﻤﺪة‬ ‫اﻟﺘﺎﻟﻴﺔ‬ ‫اﻻﺧﺘﺒﺎر‬ ‫ﺟﻬﺎت‬ ‫ﺔ‬ّ‫ﻛﺎﻓ‬
،ّ‫ﻣﺴﺘﻤﺮ‬ ‫ﺑﺸﻜﻞ‬ (EGAC) ‫ﻟﻼﻋﺘﻤﺎد‬ ‫اﻟﻮﻃﻨﻲ‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ِﺒﻞ‬‫ﻗ‬ ‫ﻣﻦ‬ ‫اﻟﻤﻌﺘﻤﺪة‬ ‫اﻟﻤﻌﺎﻣﻞ‬ ‫ﻗﺎﺋﻤﺔ‬ ‫ّﺮ‬‫ﻴ‬‫ﺗﺘﻐ‬ .‫اﻟﺜﻮاﺑﺖ‬
:‫ﺛﺔ‬ّ‫ﻣﺤﺪ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻋﻠﻰ‬ ‫ﻟﻼﻃﻼع‬ ‫ﻟﻜﺘﺮوﻧﻲ‬p‫ا‬ ‫اﻟﻤﺠﻠﺲ‬ ‫ﻣﻮﻗﻊ‬ ‫ﺑﺰﻳﺎرة‬ ‫ُﻮﺻﻲ‬‫ﻳ‬ ‫ﻟﺬا‬
http://www.egac.gov.eg/egac.php?id=20
‫»ﺻﺤﺔ‬ ‫ﻗﺴﻢ‬ ‫ﺗﺤﺖ‬ ‫اﻟﻨﺒﺎﺗﺎت‬ ‫ﺻﺤﺔ‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺮﻗﺎﺑﺔ‬ ‫داﻋﻤﺔ‬ ‫ﺧﺪﻣﺎت‬ ‫ﺗﻘﺪم‬ ‫اﻟﺘﻲ‬ ‫اﻟﻤﻌﺎﻣﻞ‬ ‫وﺻﻒ‬ ّ‫ﻳﺘﻢ‬
.‫اﻟﻤﻠﺤﻖ‬ ‫ﻫﺬا‬ ‫ﻓﻰ‬ «‫اﻟﻨﺒﺎﺗﺎت‬
.‫اﻟﻤﻠﺤﻖ‬ ‫ﻫﺬا‬ ‫ﻓﻰ‬ «‫»اﻟﻤﺘﺮوﻟﻮﺟﻴﺎ‬ ‫ﻗﺴﻢ‬ ‫ﻓﻲ‬ ‫ﻣﻌﺎﻳﺮة‬ ‫ﺧﺪﻣﺎت‬ ‫ﺗﻘﺪم‬ ‫اﻟﺘﻲ‬ ‫اﻟﻤﻌﺎﻣﻞ‬ ‫وﺻﻒ‬ ّ‫ﻳﺘﻢ‬
١
‫اﻟﺤﻜﻮﻣﻴﺔ‬ ‫ﺧﺘﺒﺎر‬E‫ا‬ ‫ﻣﻌﺎﻣﻞ‬ :١ ‫اﻟﺠﺪول‬
(EGAC) ‫ﻟﻼﻋﺘﻤﺎد‬ ‫اﻟﻮﻃﻨﻲ‬ ‫ﻟﻠﻤﺠﻠﺲ‬ ‫ﻟﻜﺘﺮوﻧﻲ‬p‫ا‬ ‫اﻟﻤﻮﻗﻊ‬ ‫إﻟﻰ‬ ‫اﻟﺮﺟﻮع‬ ‫ُﺮﺟﻰ‬‫ﻳ‬ ،‫ﺑﺎﻟﺘﺤﺪﻳﺪ‬ ‫اﻻﻋﺘﻤﺎد‬ ‫ﻣﺠﺎل‬ ‫ﻟﻤﻌﺮﻓﺔ‬ 1
‫اﻟﻤﻌﻤﻞ‬
‫اﻟﻤﻮاد‬ ‫أو‬ ‫اﻟﻤﻨﺘﺠﺎت‬ ‫ﻣﺠﻤﻮﻋﺔ‬
‫اﺧﺘﺒﺎرﻫﺎ‬ ّ‫ﺗﻢ‬ ‫اﻟﺘﻲ‬ ‫اﻟﺴﻠﻊ‬ ‫أو‬
‫اﻟﻤﺤﺪدة‬ ‫اﻻﺧﺘﺒﺎرات‬ ‫أو‬ ‫اﻟﻤﻌﻤﻞ‬ ‫ﻗﺪرات‬
‫واﻟﺼﻨﺎﻋﺔ‬ ‫اﻟﺘﺠﺎرة‬ ‫وزارة‬ - ‫ﻣﺼﻠﺤﺔ‬
‫ﻓﺤﺺ‬ ‫ﻣﻌﻤﻞ‬
‫اﻟﻤﻴﺎه‬
‫واﻟﻨﻔﺎﻳﺎت‬
‫اﻟﺼﻨﺎﻋﻴﺔ‬
‫اﻟﺼﻨﺎﻋﻴﺔ‬ ‫واﻟﻨﻔﺎﻳﺎت‬ ‫اﻟﻤﻴﺎه‬
‫اﻟﻤﺴﺘﻬﻠﻚ‬ ‫اﻟﻜﻴﻤﻴﺎﺋﻲ‬ ‫ﻛﺴﺠﻴﻦ‬1
‫اﻟﻌﻀﻮي‬ ‫اﻟﻜﺮﺑﻮن‬ ‫اﺟﻤﺎﻟﻰ‬
(‫واﻟﺒﻴﻜﺮﺑﻮﻧﺎت‬ ‫)اﻟﻜﺮﺑﻮﻧﺎت‬ ‫اﻟﻜﻠﻴﺔ‬ ‫اﻟﻘﻠﻮﻳﺔ‬
‫اﻟﺤﻤﻮﺿﺔ‬ ‫درﺟﺔ‬
‫اﻟﻔﻴﻨﻮل‬
‫واﻟﺸﺤﻢ‬ ‫اﻟﺰﻳﺖ‬
‫ﺮ‬ّ‫اﻟﺘﻌﻜ‬
،‫واﻟﺤﺪﻳﺪ‬ ،‫اﻟﻜﺎﻟﺴﻴﻮم‬ ‫ﻣﺜﻞ‬ ‫اﻟﻤﻮﺟﺒﺔ‬ ‫ﻳﻮﻧﺎت‬1‫ا‬
‫واﻟﺒﻮﺗﺎﺳﻴﻮم‬ ،‫واﻟﺼﻮدﻳﻮم‬ ،‫واﻟﻤﻨﻐﻨﻴﺰ‬ ،‫واﻟﻤﻐﻨﻴﺰﻳﻮم‬
،‫واﻟﻜﻠﻮراﻳﺪ‬ ،‫واﻟﻨﺘﺮات‬ ،‫اﻟﻔﻠﻮرﻳﺪ‬ ‫ﻣﺜﻞ‬ ‫ﻧﻴﻮﻧﺎت‬1‫ا‬
‫واﻟﻨﺘﺮﻳﺖ‬ ،‫واﻟﻔﻮﺳﻔﺎت‬ ،‫واﻟﻜﺒﺮﻳﺘﺎت‬