Storyminers helps organizations improve their overall performance by improving their experiences. We have introduced many innovations that help brands find their essence, pinpoint new revenue streams, and connect with their best-fit customers through storytelling and experience/service design. Storyminers is known for its ability to guide its clients to successfully personalize customer experiences especially where fit or customization is critical. Experienced in retail, healthcare, telecom, hospitality, professional services, and other service industries, We are often called on to help brands improve their service levels--and their profits--at the same time.

1. Section
Partnering with Storyminers
we don’t do what you do ;-)
mike@storyminers.com | 770.425.9830 | @mikewittenstein

2. wrap up
What do you do?
Two things:
1. Find the essence of a brand/company (its story)
2. Turn it into an experience
We have some cool tools to help us accomplish that…

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How do we best sell you to our clients?
Consulting innovators with market proven techniques
that IBM, LeasePlan, Chick-fil-A, University of Phoenix and others rely on
Experts at experience design with experience in
retail, services, B2B, healthcare, hospitality, travel, and non-profits
Comfortable at the intersection of business, design, and experience
Hands-on, sleeves-rolled-up activators
who don’t just know what to do—we do it!

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What are some details we can share?
• Experienced: 400+ clients, >$1.5B in value created
• International: 25+ countries
• Top-ranked influencer (SAP, Huffington Post, MindTouch,
Witty Parrot, Kampyle)
• Work well with mixed teams
• Inventor of several consulting methods
• Accredited: (CMC, CCXP, MBA, DTM, CSP-expected 2016)

5. www.PartyCity.com
ECEWEUROPEAN CUSTOMER EXPERIENCE WORLD
select clients

6. What do clients like best about you?

7. We let THEM fly.

8. We use emotion in our designs.

9. We always bring a fresh perspective.

10. We offer lots of practical ideas.

11. We constantly study the market
retail - service - b2b - international - disruptors

12. We don’t shout!

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Who’s your favorite client?
A charismatic visionary—kinda scrappy,
smart yet loves collaboration,
empowered to make changes, values people,
wants to improve the experience—
and is ready to make a difference

14. Anything special about your approach?

15. Sometimes, we’ll go undercover to see the business
from the customer’s and employee’s points of view—
then bring that experience on-stage for everyone to see first-hand*
* with permission, of course ;-)

16. What time duration tends to work
best with your clients?
We’ve worked from one hour to several years
Focused workshops + implementation = weeks
Comprehensive experience design = quarters

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Have you shared your ideas on stage?
Customer Experience World*
Customer 360 Symposium
CEX in the City
Mystery Shopping Providers Association*
Retail Design Institute*
Customer Experience Professionals Association*
Future Stores
Next Gen Customer Experience
Retail Customer Experience*
SAP*, IBM*, TimeTrade*, and others
* indicates multiple appearances

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Do you do workshops?
Yes!
strategy
customer experience
journey mapping
design
future state planning
hosted tours
on-stage experience improv

19. Do you do team up with
other consultants?
Yes!
and backed by the team at

20. Are you tech-savvy?
Yes!
Yes!
Yes!
Yes!

21. let’s figure out what’s next…

22. Mike Wittenstein is Storyminers’ founder and managing principal. By his own admission, he
is a designer who can’t draw. He’s also a world-class expert on experience, service, and
business design, who has helped over 400 organizations in 25+ countries make their
experiences better—to the tune of $1.5B in value created. As eVisionary, he started IBM’s first
experience and service design practice and helped establish the international Customer
Experience Professionals Association. Mike is a sought-after public speaker and facilitator
who shares his thought leadership at public conferences and corporate events globally.
Mike is ranked as a top customer experience influencer by Huffington Post, SAP, WittyParrot,
and Vend. His clients include: Air Canada, Apple, AT&T, Best Buy, BlackRock, Clorox, Delta
Air Lines, Holiday Inn, IBM, LeasePlan, McDonald’s, Party City, Publix, Safeway, SAP,
Zaxby’s, and many other game-changing brands.
Mike earned his MBA from Thunderbird, BA from the University of Florida, and studied in
Brazil and Russia. He speaks four languages, lives in the Atlanta area with his family, and
tries to squeeze in woodworking projects on the weekends.

23. wrap up
Storyminers was founded in 2002 by Mike Wittenstein to help organizations improve their overall performance by
improving their experiences. Storyminers has introduced many innovations that help businesses find their centers,
find new revenue streams, and find their best-fit customers through storytelling and experience/service design.
Storyminers has an extensive partner ecosystem composed of specialists in many creative disciplines: service/
tech/design companies, production/media/event companies and with similar firms to handle fluxes in work
volume. Each partner adheres to a standard commercial code and also subscribes to Governing Principles which
focus on non-commercial-but-important topics like partnering, outcomes, issue handling, learning, growth, etc.
Storyminers has significant experience in retail, telecom, hospitality, and other service industries characterized by
frequent contact between customers and employees, creeping consumer expectations, and ever-changing
technology platforms. We are specialists in personalization and ‘fitted solutions’. Our clients include: Transitions,
Clorox, PNC, Blackrock, Teleflora, Chick-fil-A, Ride.com, SOHO Hero, iPay Technologies, Piedmont Hospital,
LeasePlan, PartnerTech, Habasit, and many others.