The document summarizes a study on youth awareness and use of smart city applications in Faridabad, India. It found that most youth were aware of the concept of a smart city, and used applications for purposes like payments, food delivery, and transportation. While many applications met users' needs, some faced issues like poor network connectivity. The study concluded that youth play an important role in developing smart cities through their use of mobile technologies, though some lack awareness of specific smart city programs and definitions.

1. Knowledge, Awareness, and Practices about
government's Smart City Project among Youth
A Study of Faridabad City

2. National Seminar on
Communication and Social Change for the Marginalized and the Underprivileged
Organised by
Kalindi College, University of Delhi
&
University Grants Commission Government of India
Presented by
MIHIKA SENGUPTA, Ph.D Scholar
Manav Rachna International Institute of Research and Studies, Faridabad
+91-9910082450, mihika94.sen@gmail.com, ms_gupta@manavrachna.net

3. .

4. Out of the 100 cities selected for smart city mission, this study focuses on Faridabad, a city with popular industries,
schools, colleges, hospitals, housing societies, shopping areas, etc. But, do only buildings and infrastructures make a
city, a smart city? Certainly not. As per Kantar IMRBI-CUBE report, registering an annual growth of 18%, the
number of internet users in India has exceeded 500 million marks and is likely to reach 627 million by the end of
2019. In this era of digitization, it’s people who make it a smart city, the services available in a city make it a smart
city, the level of education, technological advancement, use of smart mobile applications in everyday life make it a
smart city.
Going by India's Census of 2011, youth (15-24 years) in India constitutes one-fifth (19.1%) of the total population
and is expected to reach 34.33% share of the total population by 2020. Since youth are the basic foundation of any
country, their involvement in making a city a smart city, their educational level and usage of digital media in
everyday life stands of much importance.
The paper solely concentrates on understanding whether the youth are aware of the concept of Smart City, what are
the different purposes for which they are using the smart mobile applications and also to identify their attitude and
perception level of these applications.
INTRODUCTION

5. According to the ‘The International Telecommunication
Union’, “A smart sustainable city is an innovative city that
uses information and communication technologies and
other means to improve quality of life, efficiency of urban
operation and services, and competitiveness, while
ensuring that it meets the needs of present and future
generations with respect to economic, social, and
environmental aspects.”
Smart city as a concept was launched in 2015 by the Prime
Minister of India, Mr. Narendra Modi, with the principal
aim of achieving decent quality of life for all, sustainable
environment and use of smart applications in everyday
life.
SMART CITY INITIATIVE

6. BRIEF HISTORY OF FARIDABAD CITY
Founded by Shaikh Farid, a treasurer to
Emperor Jahangir, to protect the GT road
between Delhi and Agra
1607
Initiated a project for Pakistani refugee
resettlement and light industrial
development
1950
Incorporated into Gurgaon district
1966
Became a part of Faridabad tahsil of
Faridabad district of Haryana
1979
Included by government of India in the
second list of smart cities mission
2016
1867
Constituted as a municipality

7. Review
of
Literature
Almazan,
Cruz &
Armas
(2015)
National
League of
Studies
(2016)
Mora,
Heyo,
Perez &
Sirvent
(2018)
McKinsey
& Company
(2018)
Social media tools have been the
main tool in many municipal portals
New technologies are changing the
channels of communication between
people, creating an interconnected
society in which information flow
Improvements in ICTs have made
possible decades-old visions of
smart cities where democracy and
city management are guided by
ICT-generated data.
Cities are expected to add another
2.5 billion new residents by 2050,
facing growing demands from
residents to deliver a better
quality of life at a sustainable
cost. Smart technologies can help
cities meet these challenges

8. OBJECTIVES
To identify their attitude and perception
level of these apps03
To know what are the different purposes
for which they are using these apps02
01
To know whether the youth are aware
about the concept of Smart City

9. RESEARCH METHODOLOGY
QuestionnairePrimary
Sources
Quantitative
Approach
Secondary
Sources
Reports
Research
Articles
Exploratory Research Design

10. Faridabad 2 college- MRIIRS &
Government College
for Women
Age group – 17 to 25 Random Sampling
SAMPLINGFor Questionnaire

11. DATA COLLECTION
A questionnaire with 23 questions was devised for the survey which was further divided into five parts:
•100 respondents were selected from both the institutions, making it 50 from Government College for Women and 50 from Manav Rachna
International Institute of Research and Studies.
•Since the students of the government college were not adept with using email much, questionnaires were handed over to them to fill in hand
but for the students of the private college, they were mailed the link of the questionnaire to be filled online.
•Out of the 100 respondents, 81 were responsive and the remaining 19 did not respond. Therefore, analysis has been done of the responsive 81
respondents.
Awareness and
Knowledge
about Smart city
and its
applications
Suitability of
those
applications
Suggestions
Practices of
those
applications
Demographic
Information

12. The ratio of gender of 81 respondents
stands 64 Females and 17 Males.
The age range of the respondents is
from 17 to 25 in which, the maximum
number of respondents fall in the age
bracket of 18-21 i.e. 47, rest 34 find
themselves in the remaining.

13. Out of the total responsive
participants, 77 have heard about
the concept of Smart City but
only 4 have not.
The respondents were asked if they know the
core objectives which make a city, a smart city,
out of the objectives listed down. While half of
the respondents (41) have answered All of the
above, rest (40) of them had selected Sanitation
and Hygiene, Adequate Water Supply, IT
Connectivity and Safety and Security.

14. Here, the researcher assessed the
respondents’ knowledge on whether
they know smart city mobile
applications are available in their city
or not. 50 respondents answered
positively while the rest of them
replied either in negative or in
confusion.
The respondents were asked if they use
any of the mobile applications
available to them either by the
government or by privately run
business. While 53 respondents
answered yes, 27 of them do not use
any application.

15. In this segment, a basic knowledge was
acquired in terms of the private
applications used by the respondents in
their everyday life. In this regard, most of
the answers were in favour of Payment
apps, Food apps, Map services, Taxi apps,
Women security apps and Mobile number
Identifying apps.
Like the above mentioned question, here
they were asked about the government
run applications in which the answers
were mostly for BHIM, IRCTC,
mAdhaar, MyGov and many of them
answered none i.e. they use nothing.

16. The respondents were asked whether
the applications fulfilled their
requirements or not. Out of the 76
answered, 63 responded positively and
13 answered No, they are not fulfilling
their requirements.
Here, 1 stands for extremely satisfied
and 5 stands for not at all satisfied to
understand whether respondents are
satisfied with the working of the private
apps. Most of them answered between
1-2 range on scale.

17. Same as above, it is for understanding
whether respondents are satisfied with
the working of the government apps.
Most of them answered between 1-2
range on scale.
Same scale as above, this helped to get
an idea as to whether the respondents
agree or disagree with the statement that
the apps are playing an important role in
the overall development of a city. So,
most of them answered in a range of 1-
2, .i.e.. Strongly agree and agree.

18. The first objective was to gauge an idea of whether the youth are aware of the concept of smart city or not. After
analyzing the data, it could be seen that while the youth are confused about how many cities have been selected to be
transformed into smart cities and which agency has made the list, many of them were aware of the concept of Smart
city i.e. they have either heard about it or read about it.
The second objective was mapped with the questions asked in the third and fourth part of the questionnaire, which
helped the researcher to know what are the different purposes for which they are using smart mobile applications and
also, which mobile applications. In this part, the researcher also gets an idea as to what is the reason behind some of
the respondents not using any mobile applications.
The fifth part of the questionnaire helped the researcher to reach the third objective of the study that was to understand
the respondents’ attitude and perception level of these apps. While some shared their experiences where these apps
acted as a savior for them, some shared their problems such as poor connection, network issues, etc.
CONCLUSION

19. THANK YOU