12 lessons learned during a digital transformation journey

1. Digital Transformation Leadership
The Bridge from
Breakdown to Breakthrough
How we moved from
a low to high national digital ranking
in 18 months
12 Lessons Learned

2. Transforming
Vision
1. Create a consistent, compelling vision of the future
2. Recognize and invest in internal politics and stakeholders
3. Communicate proactively, strategically, and clearly
4. Educate and influence via the vision and business case

3. Transforming
Culture and Talent
5. Focus on the customer
6. Collaborate, innovate, iterate
7. Build capabilities and always outdo yourself
8. Create a sense of urgency… and fun

4. Transforming
Execution
9. Visibility = velocity
10. Focus on short and long-term delivery
11. Digitize processes and commit to best practices
12. Be nimble: learn and apply and learn and apply…

5. Thank You
Marian F. Cook
Chief Strategy Officer
Innovation and Technology
State of Illinois
Marian.Cook@Illinois.gov
marianfcook@gmail.com
https://www.linkedin.com/in/marianfcook