Walden University; Instructional Design Masters level; Organizational change and innovation; week 7 Project

1. ORGANIZATIONAL CHANGE
Sheriff’s Office Training Center

2. Polk County, Florida
Geographic center
of state
4th largest county
In Florida (land mass)
2,010 Square miles
9th most populous county
Approximately 613, 950
people reside here

5. Human Resources Director
Lance Fulse
18 Years of Service
Human Resources 7/03
Promoted to H.R. Director 2014
“I consider our agency a learning
organization. It is part of our
reputation. This assists us in bringing
in new recruits.”
“Our agency is truly focused on
providing the best training possible and
we are always looking
for ways to improve the training
our members attend.”

6. Core Values:
Partnership
Respect
Integrity
Dedication
Excellence
In
Steadfast
Empathy
Results
Vision
Innovation
Customer Service
Efficient
“In most cases, police officers are influenced by formal organizational
structures and expressed organizational values, beliefs, norms, rituals
And expectations of other police officers that are passed along through
The organization and culture.” (Cox. n.d.)

7. The Training center contained several modular classrooms, several firing
ranges, an out of date tower and an obstacle course. “Most members
considered it a GLORIFIED GUN RANGE” (Wright, 2014)
BEFORE AFTER

8. KEY CHANGE AGENTS
Captain Rick Wright Captain Bill Mann Training Coordinators
24 Years of Service
Served as Lt. Training Section
2/08 – 2/12
Promoted to Captain 2/12
24 Years of Service
Promoted to Captain 2010
Transferred to Academy & Member
Development Bureau 7/10 - Current
1 Law Enforcement Sergeant
1 Detention Sergeant
2 Deputy Sheriff Training Coordinators
2 Detention Deputy Training Coordinators

9. MAKING CHANGE;
PROGRESSING TO THE FUTURE
Study your advisory.
Know there will be
resistance
and BE READY FOR IT.
(Wright, 2014)

10. WHAT CHANGED
Enhanced existing Restructured Newly Added/Built
• Classrooms; seating more
conducive to learning;
multiple viewing devices
• Rebuilt Tower; stairwell,
elevator shaft, and active
shooter training along
• Obstacle course; new
materials where needed
and paint
• Weapon cleaning stations
• Fans
Past:
• Annual training and
qualifications in one 12
hour day
Present:
• Two days; Spring and Fall
• Qualifications in Spring so
members could focus on
testing
• Simulator
• Hogan’s Alley
• Match House
• Additional Ranges
• Storage facility; all
equipment kept in one
place for easier access
and efficiency
• Driving Pad

11. SMALL WINS; GIVING PEOPLE SOMETHING TO HANG ON TO

12. Successful change begins with a plan. For change
to have a chance, the organizational culture itself
must be elevated, and adjusted if need be, to the
proposed changes. (Young, 2006)

13. IN THE END
“We created the facility with the member in mind, treated
them like adults; gave them what they needed to learn;
an equipped place to practice and a good experience
to come back to.” Capt. Rick Wright
“Members aren’t as anxious about testing days now.
Even if they encounter a challenge, they still relay the
experience did not feel self-defeating, they can work
through it. They leave wanting to come back.”
D/S Training Coordinator, Carrie Powers
“What we have now is a true learning environment where
members are proud to spend their time.
They want to be here and they want to learn.”
Captain Bill Mann

14. THE IMPORTANCE OF
CONTINUOUS AND VALUABLE TRAINING

15. REFERENCES
Cox, S.M. (n.d.). Introduction to Policing: The Police Culture. Retrieved from
http://www.sagepub.com/upm-data/38432_4.pdf.
Fulse, Lance, Director (Human Resources Director) in discussion with the author. October 2014
Laureate Education. (Producer). (n.d.). Sustaining Change. (Video File). Retrieved from
https//:class.waldenu.edu.
Mann, William, Captain (current Captain over the PCSO Training Section) in discussion with the
author. September 2014
Polk County Florida; Polk’s Profile. (n.d.). Retrieved from http://www.polk-county.net/about.aspx.
Polk County Sheriff’s Office: Inside PCSO. (n.d.). Retrieved from http://polksheriff.org/Inside
PCSO/Pages/default.
Powers, Carrie, Deputy Sheriff, Training Coordinator in discussion with the author. October 2014
Wright, Richard, Captain in discussion with the author. October 2014
Young, W. (2006). Effecting Change, Avoiding the Pitfalls.
The Police Chief. Retrieved from http://www.policechiefmagazine.org/magazine/index.cfm?fuseaction=
display_arch&article_id=926&issue_id=72006