Gumnut Systems International - Company Profile 2012

1. Gumnut Software Pty. Ltd.
Sydney, Australia
PO Box 584 Avalon
NSW 2107 Australia
'Global solutions we shape the way you want'
Gumnut at a glance
Gumnut at a glance
Gumnut Systems International is an Australian software development company established in 1993
in Sydney Australia. We focus on 'end to end systems' designed to operate, 'small and medium
sized businesses' and to provide maximum efficiency, visibility and usability. We have Offices in
Australia, UK, China, and the Philippines and distributors in UAE, Hong Kong, and Singapore. We
currently have more than 1,200 customers in 21 countries.
Our Philosophy
Our Philosophy
Our philosophy hinges on the idea that business owners, managers, and operators typically have
little, or no interest in how, or why, software works. They simply want business results. When we
engage with a customer, we want to become an intrinsic part of that companies ecosystem
providing 'best in class' solutions and services that will grow and improve hand in hand with the
customer's growth.
In short -- We do not sell software; we provide 'end to end business solutions' built on the best
technical platform in the world. Our solutions are designed to be fast to deploy, easy to adopt, and
'feature rich'; to meet the extensive needs of almost any kind of small or medium enterprise.
Our history
Our history
Our first product (Physiotech) released in 1993, was a 'Practice Management System' designed for
Physiotherapists. It was the first windows-based practice management system in Australia.
Our expertise and experience rapidly grew and soon a complete system for 'General Practice' was
released and adopted widely across Australia. In addition, a revolutionary multi-disciplinary system
was also introduced for Sports Medicine Centers.
It was quickly recognized that in order to fully service the needs of these practices, the system
needed to manage multiple locations and the early release of a 'Multi-Site Version' rapidly made
Gumnut Systems the partner of choice for more than 200 clinical customers in various disciplines
across Australia.
In 1998 we decided to move into the hair and beauty salon market. Gumnut Salon Manager was
developed after significant research and consultation with professionals in the industry. It proved
hugely successful and within a year, the Gumnut Software client base had more than doubled.
The next evolution came with a product called 'Natural', released to cover the growing 'Alternative
and Complimentary Health' market. By now, Gumnut Software systems were being used by
virtually every type of Medical, Para-medical, Hair, Beauty, Tanning, Nails, and even Fitness and
Personal training businesses, including multi-disciplinary and multi-site operations.

2. Using Windows Terminal Server technology, we were delivering real time information across all
customer branches and outlets with full data security; an essential element for medical practices
handling sensitive patient records.
Learning from our past experiences and having done an in depth analysis of the market place and
available technologies; in 2003 we undertook the development of a completely new system utilizing
the latest Microsoft .net development tools and MS SQL Server Database back-end.
This new system is a Multi-Location, Multi-language software built utilising a Client Server
architecture answering all the needs of the current market.
This proved to be an inspired decision that powered the internationalisation of the company and
cemented the Gumnut Systems reputation in global markets. We soon became the partner of
choice for many of the world's top organisations as our system was rapidly adopted by multinational
five star brands such as 'Marriot', 'Intercontinental', 'Ritz Carlton', 'Sofitel' and many more.
2010 and 2011 have seen extensive development work as we have added web and social
networking interfaces, Apps for Mobile phones and tablets as well as innovative new solutions for
multi-location clients who may not have the best internet connections to run real time operations.
Our Future
Our Future
As the company continues to expand its product range, its expertise and its market base, we will
never forget our humble beginnings and the main reason for our successes across our almost
twenty years; 'Our Customers'. Carefully listening to the specific and unique needs of the customers
with whom we have engaged, has enabled us to enjoy unique insights into the operations of some
of the world's 'best run companies' and to participate in designing best processes and defining
'best practices'. This knowledge and expertise is infused into every line of code that we write and
into every new enhancement to our system that we build and deliver.
As we now expand into new market sectors including: Hotel and Property Management Systems,
Food, Beverage, and, Kitchen Management Systems, Retail Management Systems, Inventory
Management and Wholesale Distribution Systems, and a host of other small and medium business
needs. We will continue to 'Listen' carefully to our customers needs and 'shape' our solutions to
meet their ever expanding and complex needs.
Our Technology
Our Technology
In selecting a platform upon which to build 'Gumnut Systems'. It was important to choose a
platform that is stable, sustainable, scalable, widely accepted, and already adopted and used
around the world in many types of business environments and languages. It was therefore a straight
forward decision to select the 'Microsoft' platform to build upon.
Gumnut Systems International's products are written in VB.net language and utilise MS SQL server
back-end. This ensures that as customers operations grow and evolve, our systems can also grow
and evolve to meet the new needs and demands of an ever changing future that we cannot yet
predict. We feel confident that regardless of what these changes might be, Microsoft will continue
to be ahead of the curve with its own new releases, improvements, enhancements, and ground
breaking technologies. This ensures business continuity and eliminates any 'risk' that might
accompany new and unproven technology platforms.

3. Our Support
Our Support
Our 24 by 7 Customer Support is one of our proudest achievements. It is 'Best in Class' and and is
possibly unique in the industry. We provide to all of our customers, 24 hour support by telephone,
Skype and email. All calls are answered by highly trained, knowledgeable, technicians who are
ready to address issues in 'real time'. We do not differentiate between 'user generated errors' and
'system issues' we simply fix the problem and eliminate frustration. There is no waiting for email
replies, no waiting for technicians to be called out and there are no additional charges.
A product specialist will assist the user over the phone with advise on how to achieve what they
want to do in the system or in the rare case of a genuine system error, the technician will access the
customer's instance remotely and address the issue in a matter of minutes to ensure constant
business continuity. Any time of day or night at any location on the globe even on Christmas and
New Year.
Our Commitment
Our Commitment
Our commitment to our clients and to ourselves is to always 'listen carefully' and 'respond
meaningfully'.
By listening to our customers, we can better understand the many and varied business challenges
and frustrations that they face every day in the real world. We openly encourage our customers to
talk to us and share their ideas and needs with us.
We 'respond meaningfully' by bringing to bear the best possible solutions to help companies build
efficiency, flexibility and value at every level of their operations. Each customer benefits from the
great ideas and best practices that other customers have shared with us and helped us to build into
the systems that we deliver.
We commit to continuously improve our solutions and to 'share' these improvements with our
global community of customers on an ongoing basis so that each customer benefits from the
knowledge and experience that every other customer brings.