Case study luxoft helps global e invoicing provider travel luxoft for ob10
For more information about Luxoft, visitwww.luxoft.comwww.luxoft.com/travel-aviation/case studyLuxoft Helps Global E-Invoicing ProviderSignificantly Expand Capacity and StayAhead of Market Demand14.09.2012uu Client: OB10 is the leading global B2B electronic invoicing network usedin more than 100 countriesuu Technologies Utilized:—— Java (Java 1.4, J2EE 1.3)—— User Interface (JSF, IBM Eclipse 3.2 RCP)—— SQL (Oracle 10g Database)—— Project Specific (JBoss jBPM, ANTLR, XML, Birt Report Generator 2.1.2,iText)—— Application Servers/OS (MS Windows 2003 Server, IBM Web Sphere6.0 AS)—— Messaging (IBM Web Sphere 6.0 MQuu User Prole: OB10’s employeesuu System Geography: Worldwideuu Relationships status: Ongoinguu Team size: 25 team members at peakuu Duration: 12 monthsSummaryOutsourced Resources Assist With Crucial SoftwareApplication Upgrades, Enabling OB10 to OfferExpanded Product Features to More Clients WorldwideThe leading e-Invoicing firm was experiencing rapid increases in business volumeswhich threatened to overtake the capabilities of the OB10 system
ChallengeKeeping up with rapid business growth and client demand for newfunctionality threatened to overwhelm the OB10 System. OB10 needed anexperienced and innovative outsourcer that could match its vision for thefuture and build a new system to meet flexibility and capacity requirementsSince its’beginning in 2000, demand for OB10’s revolutionary business-to-businesselectronic invoicing network skyrocketed around the globe. Organizations largeand small immediately realized the benet of sending and receiving invoiceselectronically. The OB10 network allows a supplier to submit invoices in anyelectronic format, from sophisticated enterprise resource planning systems suchas SAP and Oracle all the way down to small-business QuickBooks-generatedinvoices. The system then translates the submitted invoice into the format desiredby the customer agency or company.OB10’s Any-to-Any Data Formattingsmeliminates the need for special hardwareor software, seamlessly connects billing and accounting platforms, and reducesthe expense of manual paper processing by typically 60 percent. Return oninitial investment is usually less than one year. Members can send and receiveinvoices effortlessly between themselves without having to agree on formats,file specifications, or communication methods. OB10 also features unparalleledsupplier enrollment support to increase adoption rates and supplier compliance.Operational in North America, Europe, and Asia, OB10 is compliant with eachregion’s regulatory requirements, such as Sarbanes-Oxley and VAT. Major customersinclude various U.S. Government agencies, Hewlett-Packard, GlaxoSmithKline,Agilent Technologies, General Motors, Barclays and Cargill to name just a few.As often happens with innovative business solutions, demand threatened toovertake the capabilities of the OB10 system. In addition, the system lacked theflexibility required to bring new products to market in a timely manner; bothmajor issues to continued business growth. In addition, OB10 needed to develop asoftware interface for customer configuration management.By 2004, OB10 executives concluded that in order to successfully complete thenetwork upgrades necessary to meet current and future client needs, they wouldneed to outsource a portion of the time-consuming architecture developmentwork. This avoided spending valuable time on the recruiting and hiring processwhile allowing the core staff to remain laser-focused on their current criticalprojects.02Luxoft - Case Study
03Luxoft - Case StudyLuxoft:The Perfect Partner to Assure SuccessOB10 would require the chosen provider to meet tough professional criteriaand come to the table with a solid track record of similar success in the industry.Their team would also have to integrate seamlessly with the OB10’s onsite staff inLondon in a dynamic, agile environment.“We gave each of the four bidding companies a set of requirements and askedthem to construct a solution and provide an estimate for developing the solution,”says Chris Lowrie, Sr. Vice President of Development and Co-Founder of OB10.“We needed access to a wide variety of technical skills, such as system architectsand database engineers. But we couldn’t afford the time-consuming process ofrecruiting new staff. We were comfortable with outsourcing, but wanted to findresources in lower-cost locations than where we’re based,”he adds. OB10 hasRegional Centers in Atlanta, London, Kuala Lumpur.The final analysis would be based on five basic criteria:uu The overall solutionuu Verifiable success in similar projectsuu The ability to migrate the thousands of existing clientsuu Level of risk in the proposed solutionuu CostFollowing a rigorous RFP and bid selection process, Luxoft emerged as the clearchoice to help OB10 develop their next generation e-Invoicing system, thanks totheir strong focus on engineering excellence, in-depth domain knowledge andsolid track record of success.Established originally in 1995 as a software development center of IBS, the largestand most successful Russian IT holding company, Luxoft was incorporated as aseparate entity to focus on the growing market for offshore software services in theU.S. and Europe in 2000. With nearly 3000 employees, Luxoft is the largest offshoresoftware development company in Eastern Europe.The firm provides world-class innovation and added value to its clients throughflexible delivery models, the world’s best IT talent pool, low attrition rates, andhighest security and quality standards. Luxoft’s core value proposition is tohelp clients succeed in the marketplace by applying technology, services andengineering excellence to complex problems and critical business issues.
04Luxoft - Case StudyProject ImplementationAlthough OB10 was confident in Luxoft’s ability to deliver, they had no previousworking experience with them, so they approached the project in phases. Phase Iof the project required Luxoft to fully analyze OB10’s existing system and developan accurate cost and time estimate of the work needed to upgrade it to the desiredfunctionality and flexibility.“We had taken our proof–of-concept application into production back in 2002, andalthough we had performed some re-design activities, by mid to late 2004 we wereconcerned that the architecture (fully centralized application) would start to havecapacity issues within the medium term,“ Lowrie recalls.“In addition, during the 2 years of production operations we also identified someconstraints within the application which we would need to overcome if we wantedto expand our product offerings.”Once the analysis phase was successfully completed and OB10 engineers approvedthe project plan, Luxoft moved onto Phase 2, which entailed developing aprototype system to confirm its capabilities and prove the design. Finally in Phase3, the full redevelopment was initiated. Continued extensive testing and repeatedpractice migrations were undertaken to ensure everything was performing asdesigned.“Luxoft demonstrated a deep understanding of our business processes. Theythoroughly analyzed each task and broke it down into manageable pieces. Theirteam was able to integrate seamlessly with our developers.”says Lowrie.During the project, the results often exceed expectations, thanks to the proactiveapproach by Luxoft engineers who see their job in not just blindly following theinstructions, but rather in finding the best solution possible.The project from concept to completion took about two years and was not withoutits challenges. During Phase 3 for example, OB10 executives began to notice thatsome delivery dates were starting to slip. However, by working together, Luxoftand OB10 were able to work through these challenges and the end result was animproved solution delivered to the agreed timeline.“The reaction to our concerns made us even more comfortable with our decisionto choose Luxoft,”he adds.
05Luxoft - Case StudyLuxoft Combines Experience and Expertiseto Deliver ResultsBy all accounts, the development of OB10’s next generation e-Invoicing systemwas a huge success. Both OB10 employees and their clients were delighted withthe smooth cutover migration and the expanded features and functions nowavailable to them over time.To meet the deadlines and demands, the Luxoft team worked many late nights andweekends, to the appreciation of OB10.“The Luxoft team in Ukraine was seen as an extension of our own company andthey continually deliver high quality solutions for us,”says Lowrie.“With Luxoft, andtheir higher caliber staff, we can give them any business problem and they comeback with practical solutions that will work within the scope of our application.”One of the most important upgrades included in the new Luxoft-developedsystem was the ability to process any type of document format at the highestspeed possible. Luxoft enabled the conversion of internal document formats toXML using the W3C DOM model and implemented graphical user interfaces formore comfortable rules management.To provide high system scalability, Luxoft configured a cluster built on theIBM WebSphere MQ Series 6.0. The Oracle 10i database and IBM WebSphereApplication Server 6.0 were used for database storage and the application platformto provide highest processing performance and best integration possible.Other key outcomes of the new OB10 system include:uu A solid architectural conceptuu High scalability and reusabilityuu Increased expandabilityuu Improved performanceuu Comfortable rules managementuu Efficient client and system management“The new system has enabled us to bring a number of new services to market,which we could not have done before,”says Lowrie.
06Luxoft - Case StudyBenefits to the OB10 E-Invoicing System:uu A more solid architectural conceptuu Higher system scalability and reusabilityuu Increased network expandabilityuu Improved system performanceuu Comfortable rules managementuu Efficient client and system management“The Luxoft team in Ukraine was seen as an extension of our own company and theycontinually deliver high quality solutions for us. The Luxoft solution has enabled usto rapidly deliver new services and win new customers, which has helped us grow ourbusiness faster than ever before.”Chris Lowrie, Sr. V.P. Development, OB10