Don't Forget Voice! Telephony Hacks for Web 2.0 hackers (Tim Panton)

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LSx Festival of Technology

Technology Business

Don't forget voice! ,[object Object]

Tim Panton ,[object Object],[object Object]

Web vs telephone

ForgetMeNot

0161 237 0660

First time caller from mobile 0161 237 0660

gets a 'welcome' text ,[object Object]

Dominant web access device ,[object Object]

Dynamically generated tel: URI

Associate the web session with the call

Happier customers - Shorter calls

Use voice to add warmth to a site

Can be easy to integrate ,[object Object]

Or even SQL ,[object Object]

Opensource PBXs:

Hosted:

Cozy conversations

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Don't Forget Voice! Telephony Hacks for Web 2.0 hackers (Tim Panton)

1.

2.

3. Web vs telephone

4.

6. 0161 237 0660

7. First time caller from mobile 0161 237 0660

8.

9.

10.

11. Dynamically generated tel: URI

12. Associate the web session with the call

13. Happier customers - Shorter calls

14. Use voice to add warmth to a site

15.

16.

17.

18. Opensource PBXs:

20. Cozy conversations