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UM	
  Philippines	
  
	
  
Wave	
  6	
  highlights	
  
Who are we?
Part	
  of	
  Mediabrands,	
  the	
  global	
  media	
  intelligence	
  arm	
  
of	
  Interpublic	
  Group	
  (IPG)	
  and	
  one	
  of	
  the	
  fastest	
  
growing	
  business	
  within	
  IPG	
  




     +	
  
What	
  are	
  we	
  going	
  to	
  talk	
  to	
  you	
  about	
  today?	
  

Snapshots	
  from	
  the	
  latest	
  itera1on	
  of	
  our	
  
ongoing	
  social	
  media	
  study	
  




4
What	
  is	
  Wave?	
  	
  
•  Wave	
  is	
  a	
  social	
  media	
  study.	
  
•  Wave	
   has	
   retained	
   the	
   same	
   methodology	
   from	
   Wave	
   1	
   to	
   Wave	
   6,	
   enabling	
  
   comparison	
  across	
  Waves.	
  
•  All	
  research	
  is	
  conducted	
  by	
  the	
  EMEA	
  Research	
  team	
  in	
  collaboraHon	
  with	
  the	
  UM	
  
   network	
  of	
  agencies.	
  
•  The	
  survey	
  is	
  carried	
  out	
  using	
  UM’s	
  in-­‐house	
  research	
  system,	
  IntuiHon.	
  
•  We	
   have	
   surveyed	
   41,738	
   16-­‐54	
   AcHve	
   Internet	
   Users	
   in	
   62	
   countries.	
   507 	
  
   respondents	
  came	
  from	
  Philippines.	
  
•  All	
  surveys	
  are	
  self-­‐completed	
  and	
  the	
  data	
  collected	
  is	
  purely	
  quanHtaHve.	
  

Why	
  the	
  Ac1ve	
  Internet	
  User?	
  
•  AcHve	
  Internet	
  Users	
  are	
  those	
  that	
  use	
  the	
  internet	
  every	
  day	
  or	
  every	
  other	
  day.	
  
•  Social	
  media	
  is	
  driven	
  by	
  AcHve	
  Internet	
  Users.	
  
•  They	
   drive	
   adopHon	
   of	
   plaUorms	
   and	
   tools	
   and	
   thus	
   will	
   determine	
   which	
   of	
   these	
  
   will	
  become	
  dominant.	
  
BUSINESS	
  


                                                                              SOCIAL	
                                                                                                                                                     62 countries
                                                                                                                                                                                                                                           42,000
                                                                                                                                                                                                                                           respondents                                       December	
  2011:	
  
                                                                                                                                                                                                                                                                                                                                                                                     September	
  2011:	
  
                                                                                                                                                                                                                                                                                                                                                                                     QQ	
  IM	
  –	
  over	
  
                                                                                                                                                                                                                                                                                    Over	
  845M	
  acHve	
  users	
                                                                 700M	
  acHve	
  users	
  
                                                                                                                                                                                                                                                                                 June	
  2011:	
                                                                                      June	
  2011:	
  Launch	
  
                                                                                                                              54 countries                                                                                                                     Over	
  200M	
  tweets	
  a	
  day	
  
                                                                                                                                                                                                                                                                                                                                                                                 April	
  2011:	
  
               MOTIVATIONAL	
                                                                                                 37,600                                                                                                        March	
  2011:	
  100M	
  members	
                                                                                                  Valued	
  at	
  >$36Bn	
  

                                                                                                                              respondents                                                                                                                                                                                                                    December	
  2010:	
  100M	
  users	
  
                                                                                                                                                                                                                                                                                                                                                             just	
  2.5	
  months	
  afer	
  launch	
  
                                                                                                                                                                                                                    October	
  2010:	
  “The	
  Social	
  Network”	
  film	
  released	
  
                                                                                                                                                                                                                                                                                                                                                  August	
  2010:	
  Groupon	
  is	
  the	
  
                                                                                                                                                                                                                    July	
  2010:	
  100M	
  check-­‐ins	
  
                                                              38 countries                                                                                                                                                                                                                                                                        fastest	
  growing	
  company	
  of	
  all	
  Hme	
  
                                                                                                                                                                                                                             April	
  2010:	
  iPad	
  released	
                                                                        February	
  2010:	
  	
  
                                                              23,200                                                                                                                                                                                                                                                                     Facebook	
  mobile	
  –	
  100M	
  users	
  
                                                              respondents
                                                                                       INFLUENTIAL	
                                                                August	
  2009:	
  Xiaonei	
  becomes	
  RenRen	
  
                                                                                                                                                                                                                                                                                               Now	
  more	
  than	
  3.6Bn	
  images	
  on	
  Flickr	
  

                                                                                                                                       29 countries                                                                                                                                                                 June	
  2009:	
  Launch	
  

                                                                                                                                       17,000                                                                                                                                                           March	
  2009:	
  Launch	
                    VISUAL	
  
                                                                                                                                       respondents 2008:	
  Launch	
  
                                                                                                                                               October	
                                                                                                        September	
  2008:	
  
                                                                                                                                                                                                                                                                First	
  Android	
  phone	
  launch	
  
      TEXTUAL	
                                                                                                                                             August	
  2008:	
  	
  
                                                                                                                                                         Over	
  100M	
  users	
  
                                                                                                                                April	
  2008:	
  Facebook	
  overtakes	
  MySpace	
  in	
  
                                                                                                                                                                                                                                                                                    21 countries
                                                                                                                                                                            popularity	
                                                                                            10,000
                                                   15 countries                                                          March	
  2007:	
  Launch	
  
                                                                                                                                                                                                                                                                                    respondents
                                                   7,500 respondents                                                                                                                                            January	
  2007:	
  Launch	
  

                                                                                               October	
  2006:	
  Launch	
  
                                                                                                                                                                                                               September	
  2006:	
  Launch	
  
                                                                                     July	
  2008:	
  Launch	
  
                                                                                                                                                                                           February	
  2006:	
  Launch	
  

                                                                                                                                                                            August	
  2005:	
  Launch	
  
                           April	
  2005:	
  First	
  video	
  uploaded	
  to	
  YouTube	
  
                                                                                                                                                                              March	
  2005:	
  Launch	
  
                                               January	
  2005:	
  Launch	
  
                                                                                                                                                           December	
  2004:	
  Launch	
  

                        February	
  2004:	
  Launch	
  
                                                                                                                                                 January	
  2004:	
  Launch	
  

                                                                                                                                           September	
  2003:	
  Launch	
  



                                                                                                                                                                                                                          The	
  Story	
  of	
  Wave	
  
             August	
  2003:	
  Launch	
  

                                                                                                                           June	
  2003:	
  Launch	
  
   May	
  2003:	
  Launch	
  
                                                                                                                   January	
  2003:	
  Launch	
  

                                                                                                             March	
  2002:	
  Launch	
  
January	
  2001:	
  Launch	
  


                                                                                  October	
  1999:	
  Launch	
  

                        	
  
Profile	
  of	
  Philippine	
  Sample	
  
                	
  AcHve	
  internet	
  usage	
  in	
  the	
  country	
  is:	
  
                 •  slightly	
  skewed	
  to	
  males	
  vs.	
  females	
  (52%:	
  48%)	
  	
  
                 •  dominated	
  by	
  YOUTH:	
  more	
  than	
  half	
  (54%)	
  are	
  16-­‐24	
  years	
  old	
  
                 •  populated	
  by	
  income	
  earners	
  and	
  students	
  
                           52%	
  Male	
                               48%	
  Female	
  

                 	
                                                                        45.0	
  %	
  
                                                                                                                       2010	
   2011	
  

                                                                                           40.0	
  %	
  
                                                                                           35.0	
  %	
  
                                                                                           30.0	
  %	
  
                                                                                           25.0	
  %	
  
                                                                                           20.0	
  %	
  
                                                                                           15.0	
  %	
  

                                          45-­‐54	
                                        10.0	
  %	
  
                                             YO	
                                            5.0	
  %	
  
                                           5.5	
  %	
  
                               35-­‐44	
                                                     0.0	
  %	
  
                                YO	
                                  16-­‐24	
  
                               14.0	
  %	
                             YO	
  
                                                                      53.8	
  %	
  
                             25-­‐34	
  
                              YO	
  
                             26.6	
  %	
  



Note:	
  Wave	
  5	
  data:	
  	
  51%	
  -­‐	
  Male	
  ;	
  49%	
  -­‐	
  Female	
  
The	
  Wave	
  6	
  Story	
  –	
  in	
  3	
  Parts:	
  



                                    SOCIAL	
  MOVEMENTS	
  




                                    THE	
  POWER	
  OF	
  SOCIAL	
  




                                    CONNECTING	
  WITH	
  SOCIAL	
  EXPERIENCES	
  
SOCIAL	
  MOVEMENTS	
  
Ac1ve	
  engagement	
  in	
  social	
  media	
  for	
  most	
  Asian	
  markets	
  is	
  slowing	
  	
  
 down:	
  Philippines	
  also	
  slowing	
  down	
  even	
  though	
  it	
  sHll	
  has	
  highest	
  	
  
 engagement	
  among	
  all	
  monitored	
  markets	
  
                                                                                                                                                                                                                                        China	
                                                     India	
                                                                       Japan	
  
                                                                                                                                                                                                                                        47.43%	
  	
  51.41%	
  	
  68.35%	
  	
  68.94%	
          51.40%	
  	
  	
  62.83%	
  	
  	
  72.5%	
  	
  	
  	
  67.07%	
  	
         31.34%	
  	
  31.74%	
  	
  26.18%	
  	
  	
  30.24%	
  
                                                                                                                                                                                                                                                                                                                                                                                  	
  
    Chart	
  1:	
  Managed	
  	
  an	
  ExisKng	
  Social	
  Network	
  Profile	
  	
  
    in	
  Past	
  6	
  Months	
  through	
  Kme	
  

Global	
  
                                                                                                                                                                                                                                        South	
  Korea	
                                              Singapore	
                                                                 Hong	
  Kong	
  
                                                                                                                                                                                                                                                                                                                                                                                  72.82%	
  	
  	
  61.56%	
  
45.1%	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  51.4%	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  61.4%	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  65.2%	
                              49.395	
  	
  45.47%	
  	
  44.54%	
  	
  	
  46.73%	
       65.33%	
  	
  79.43%	
  	
  	
  70.72%	
  




                                                                                                                                                Wave	
  5	
                                                    Wave	
  6	
               Philippines	
                                                         Taiwan	
                                                               Malaysia	
  
        Wave	
  3	
                                                   Wave	
  4	
                                                                                                                                                        68.44%	
  	
  84.75%	
  	
  	
  	
  89.14%	
  86.59%	
                69.39%	
  	
  67.15%	
  	
  70.77%	
  	
  51.06%	
                     80.35%	
  	
  	
  	
  	
  	
  	
  	
  71.09%	
  




                                                                                                                                                                                                                                         Thailand	
  
                                                                                                                                                                                                                                         79.74%	
  	
  	
  	
  	
  	
  	
  	
  69.16%	
  

                                                                                                                                                                                                                                                                                                                         Wave:	
  
                                                                                                                                                                                                                                                                                                                               3             4              5                 6




                                                                                                                                                                                                                               QUESTION:	
  “Thinking	
  about	
  the	
  internet,	
  which	
  of	
  the	
  following	
  have	
  you	
  done	
  in	
  the	
  past	
  6	
  months?	
  
                                                                                                                                                                                                                                                                        -­‐	
  Manage	
  a	
  profile	
  on	
  an	
  exisKng	
  social	
  network	
  (eg:	
  facebook.com)”	
  
Could	
  it	
  have	
  peaked	
  already?	
  
Filipinos’	
  monitored	
  online	
  acHviHes	
  are	
  decreasing	
  except	
  	
  
viewing	
  others’	
  social	
  network	
  pages	
  
Chart	
  2:	
  Engagement	
  in	
  Social	
  Media	
  AcKviKes	
  




100%	
  
                                                           92%	
  92%	
  
                      89%	
  91%	
               89%	
                                                    89%	
  
 90%	
  
                                                                                                85%	
  
                79%	
                  91%	
  
 80%	
                                                                      91%	
  
                                                                                                                                               74%	
  
                                                                                                                    87%	
                           70%	
  
 70%	
                                                                                68%	
  
                                                                                                                                      61%	
  
 60%	
  
                                                                                                                                                                 68%	
  
                                                                                                                                                                                                      49%	
                              Wave	
  3	
  2008	
  
 50%	
  
                                                                                                                                                                                        44%	
  
                                                                                                                                                                                     43%	
                                               Wave	
  4	
  2009	
  
 40%	
  
                                                                                                                                                                                                                                         Wave	
  5	
  2010	
  
                                                                                                                                                                                                                 45%	
  
 30%	
                                                                                                                                                                                                                                   Wave	
  6	
  2011	
  

 20%	
  

 10%	
  

   0%	
  
            Visit	
  a	
  friend's	
  social	
   Watch	
  video	
  clips	
   Manage	
  a	
  profile	
  on	
   Creat	
  profile	
  on	
  a	
   Upload	
  a	
  video	
  clip	
  
                network	
  page	
                    online	
                 an	
  exis1ng	
  social	
   new	
  social	
  network	
   to	
  a	
  video	
  sharing	
  
                                                                                     network	
                                                    website	
  

                                                                                         QUESTION:	
  “Thinking	
  about	
  the	
  internet,	
  which	
  of	
  the	
  following	
  have	
  you	
  done	
  in	
  the	
  past	
  6	
  months?”	
  
Its	
  not	
  just	
  about	
  the	
  youth	
  anymore	
  
Older	
  adults	
  (45-­‐54)	
  are	
  very	
  avid	
  users	
  of	
  social	
  networks,	
  	
  
outpacing	
  all	
  the	
  other	
  age	
  groups	
  
	
  
       Chart	
  3b:	
  Average	
  Number	
  of	
  Hours	
  Spent	
  per	
  Medium	
  



         18	
                                                                           17	
  
                                                                                                                     16	
  
         16	
  

         14	
                                                                                                                                     13	
  
                                12	
  
         12	
  
                                                                                                                                                              10	
  
         10	
  

           8	
                                                                                                                                                                              7	
                         7	
  
                                                          6	
   6	
                                                                                                                                                                                 6	
  
           6	
                            5	
                            5	
  
           4	
  

           2	
  

           0	
  
                       TV	
              Newspapers	
       Radio	
     Magazines	
       Internet	
   Mobile	
  Phone	
             Social	
                       Email	
                Videosites	
               Microblogs	
                     Blogs	
  
                                                                                                                                    Networks	
  

                                                                                         16-­‐24	
     25-­‐34	
     35-­‐44	
             45-­‐54	
  

                                                                                                                                   QUESTION:	
  “Approximately	
  how	
  much	
  Kme	
  did	
  you	
  spend	
  consuming	
  	
  
                                                                                                                                                 the	
  following	
  media	
  in	
  the	
  last	
  7	
  days?”	
  -­‐	
  Hours	
  per	
  week	
  
Filipinos	
  now	
  view	
  content	
  through	
  a	
  different	
  lens:	
  	
  
Reading	
  blogs	
  and	
  microblogs	
  are	
  on	
  par	
  with	
  reading	
  newspapers	
  while	
  	
  
Hme	
  spent	
  watching	
  videos	
  online	
  is	
  catching	
  up	
  to	
  Hme	
  spent	
  watching	
  TV	
  

 Chart	
  3a:	
  Average	
  Number	
  of	
  Hours	
  Spent	
  per	
  Medium	
  


     16	
                                                                            15	
  
                                                                                                          14	
  
     14	
  


     12	
                                                                                                                      11	
  
     10	
                                                                                                                                                   9	
  
                   8	
  
       8	
  

                                                                                                                                                                                      6	
                        6	
  
       6	
                          5	
              5	
                                                                                                                                                                                   5	
  
                                                                       4	
  
       4	
  


       2	
  


       0	
  
                  TV	
       Newspapers	
          Radio	
       Magazines	
      Internet	
           Mobile	
              Social	
                   Email	
               Videosites	
   Microblogs	
                              Blogs	
  
                                                                                                       Phone	
              Networks	
  

                                                                                                 Total	
  Individuals	
  

                                                                                                                              QUESTION:	
  “Approximately	
  how	
  much	
  Kme	
  did	
  you	
  spend	
  consuming	
  	
  
                                                                                                                                            the	
  following	
  media	
  in	
  the	
  last	
  7	
  days?”	
  -­‐	
  Hours	
  per	
  week	
  
What	
  about	
  brand	
  sites?	
  
Filipinos	
  are	
  following	
  the	
  global	
  trend	
  of	
  finding	
  informaHon	
  about	
  
brands	
  in	
  other	
  channels	
  except	
  their	
  own	
  websites	
  
	
     Chart	
  7a:	
  Visited	
  an	
  official/company	
  brand	
  site	
  through	
  Kme	
  

                                                                                                        Philippines	
                                                                  Global	
  

                                              90%	
  
                                                                       86%	
                         87%	
  
                                              85%	
  
                                                                       85%	
  
                                              80%	
  
         In	
  Phil,	
                                                                                                                                      75%	
  
            16%	
                             75%	
                                                   79%	
  
                                                                                                                                                                                                                     72%	
  
       decrease	
  in	
  
                                              70%	
                                                                                                  73%	
                                                           72%	
  
         4	
  years	
  
                                              65%	
  

                                              60%	
  

                                              55%	
  

                                              50%	
  
                                                              Wave	
  3	
  2008	
               Wave	
  4	
  2009	
                         Wave	
  5	
  2010	
                                    Wave	
  6	
  2011	
  
                                                                                                                                                                                NOTE:	
  Global	
  decrease	
  is	
  15%	
  in	
  4	
  years	
  


                                                                                                                QUESTION:	
  “Thinking	
  about	
  the	
  internet,	
  have	
  you	
  visited	
  an	
  official/	
  
                                                                                                                                             company	
  brand	
  site	
  in	
  the	
  past	
  6	
  months?”	
  
Social	
  media	
  1cks	
  all	
  the	
  “needs”	
  boxes	
  
It	
  rates	
  higher	
  on	
  fulfilling	
  raHonal	
  and	
  emoHonal	
  needs	
  	
  
than	
  anything	
  else	
  online	
  
    RATIONAL	
                                                                                                                             EMOTIONAL	
  
                                                                     Feel	
  like	
  you	
  belong	
  
                                            Change	
  opinions	
           100%	
                        Meet	
  new	
  people	
  
                                                                            90%	
  
                          Seek	
  other	
  people’s	
  
                                                                            80%	
                                        Stay	
  in	
  touch	
  with	
  friends	
  
                                  opinions	
  
                                                                            70%	
  
                                                                            60%	
  
                  Share	
  knowledge	
                                                                                                   “Hang	
  out”	
  or	
  waste	
  1me	
  
                                                                            50%	
  
                                                                            40%	
  
                                                                            30%	
  
      Learn	
  something	
  new	
                                                                                                                 Have	
  fun/be	
  entertained	
  
                                                                            20%	
  
                                                                            10%	
  
                                                                              0%	
  
                                                                                                                                                   Explore	
  the	
  world	
  around	
  
            Keep	
  up	
  to	
  date	
  
                                                                                                                                                                 me	
                                                          Blogs	
  


                                                                                                                                                                                                                                Microblogs	
  
       Manage	
  my	
  life	
  beler	
                                                                                                        Share	
  new	
  experiences	
  

                                                                                                                                                                                                                                Photo/Video	
  sites	
  

                               Make	
  money	
                                                                                    Express	
  yourself	
  
                                                                                                                                                                                                                                Forums	
  
                           Make	
  contacts	
  for	
  work	
                                              Be	
  crea1ve	
  
                                                                                                                                                                                                                               Official	
  brand	
  websites	
  
                                                Promote	
  yourself	
                        Earn	
  respect	
  
                                                                                                                                                                                                                                Social	
  networks	
  
                                                    Chart	
  8c:	
  Social	
  media	
  acKviKes	
  vs.	
  Consumer	
  needs	
  


                                                                                                     QUESTION:	
  “Which	
  of	
  these	
  online	
  applicaKons	
  	
  does	
  a	
  good	
  job	
  when	
  you	
  want	
  to...”	
  
Should	
  they	
  or	
  shouldn’t	
  they	
  share?	
  	
  
Filipinos	
  are	
  concerned	
  about	
  revealing	
  personal	
  data,	
  but	
  they	
  are	
  	
  
also	
  already	
  too	
  aqached	
  and	
  cannot	
  stop	
  from	
  social	
  networking.	
  
	
  
 Chart	
  9:	
  Agreement	
  to	
  statements:	
  
                                                        76%	
  
                                                                                            71%	
  




                                              I	
  am	
  concerned	
  about	
      Social	
  networks	
  are	
  
                                                     the	
  amount	
  of	
        integral	
  to	
  my	
  social	
  
                                                personal	
  data	
  online	
                  life	
  
Sharing	
  =	
  1,	
  Privacy	
  =	
  0	
  
 Despite	
  the	
  possible	
  risks	
  involved	
  in	
  sharing	
  personal	
  data,	
  	
  
 Filipinos	
  sHll	
  upload	
  personal	
  photos,	
  update	
  status	
  	
  
 messages,	
  and	
  refresh	
  their	
  online	
  profiles.	
  
Chart	
  10:	
  How	
  used	
  social	
  networking	
  profile	
  in	
  past	
  6	
  months	
  



                                                                                                                                                                                                                                             Message	
  
                                                                                                                                                                                                                            Upload	
         friends	
  	
  
                                                                                                                                                                        Update	
                   Update	
                 photos	
  	
  
                                                                                                                        Used	
  a	
           Find	
  old	
               my	
  	
                   my	
  	
                                  84%	
  
                                                                                                                        “like”	
               friends	
  	
            profile	
  	
                                          81%	
  
                                                                                                                                                                                                   status	
  	
  
                                                                                   Find	
               Join	
          buqon	
  	
                                      77%	
  
                                                                                                                                                 74%	
  
                                                              Play	
               new	
  	
       a	
  group	
  	
                                                                                   78%	
  
                                            Display	
                                                                     73%	
  
                                                             games	
             friends	
  	
      66%	
  
                                              my	
  	
  
        Used	
           Upload	
          interests	
  	
     61%	
               65%	
  
         live	
  	
      videos	
  	
  
        chat	
  	
                             59%	
  
                           53%	
  
         51%	
  




                                                                                                                            QUESTION:	
  “What	
  have	
  you	
  done	
  with	
  your	
  social	
  networking	
  profile?,	
  	
  
                                                                                                                             amongst	
  those	
  who	
  have	
  used	
  a	
  social	
  network	
  in	
  the	
  past	
  6	
  months”	
  
Brands	
  on	
  social	
  media	
  are	
  walking	
  a	
  fine	
  line	
  
Consumers	
  are	
  concerned	
  about	
  having	
  too	
  many	
  companies	
  involved	
  in	
  	
  
social	
  networking	
  but	
  on	
  the	
  flip	
  side,	
  they	
  also	
  think	
  posiHvely	
  of	
  	
  
companies	
  with	
  social	
  pages.	
  
 Chart	
  12:	
  Agreement	
  on	
  statements	
  


                                         72%	
                                                                                 69%	
  
                                                                                 60%	
  




                   I	
  think	
  too	
  many	
  companies	
       I	
  think	
  more	
  posiHvely	
  about	
       I	
  have	
  discovered	
  new	
  
                   are	
  gesng	
  involved	
  in	
  social	
       companies	
  that	
  have	
  pages	
         brands	
  I	
  like	
  through	
  social	
  
                                   networks	
                              in	
  social	
  networks	
                       networking	
  
THE	
  	
  POWER	
  OF	
  SOCIAL	
  
Social	
  experiences	
  deliver	
  very	
  clear	
  value	
  to	
  brands	
  	
  
if	
  these	
  two	
  things	
  are	
  remembered...	
  	
  

     It’s	
  not	
  a	
  one-­‐size-­‐fits-­‐all	
  approach	
  
     	
  
     One	
  cannot	
  always	
  rely	
  on	
  current	
  standard	
  
     opera1ng	
   procedures	
   to	
   drive	
   the	
   desired	
  
     outcome	
  
Consumers	
  want	
  varying	
  degrees	
  of	
  social	
  	
  
rela1onship	
  with	
  brands	
  
        LOW	
  INVOLVEMENT	
      I	
  want	
  no	
  interacHon	
  
                                  	
  
                                  Access	
  to	
  news	
  about	
  new	
  developments	
  
                                  	
  
                                  Discount	
  vouchers	
  
                                  	
  
                                  Access	
  to	
  fun	
  and	
  entertaining	
  content	
  
                                  	
  
                                  An	
  opportunity	
  to	
  learn	
  something	
  new	
  
                                  	
  
                                  A	
  personal	
  response	
  to	
  my	
  issues/complaints	
  
                                  	
  
                                  Access	
  to	
  unique	
  sponsored	
  events	
  or	
  compeHHons	
  
                                  	
  
                                  An	
  opportunity	
  to	
  develop	
  my	
  skills	
  
                                  	
  
                                  The	
  ability	
  to	
  communicate	
  and	
  share	
  experiences	
  with	
  others	
  	
  
                                  	
  
                                  Tools	
  to	
  help	
  me	
  express	
  my	
  creaHvity	
  and	
  make	
  something	
  worth	
  sharing	
  
                                  	
  
                                  To	
  be	
  part	
  of	
  a	
  brand	
  community	
  
                                  	
  
                                  The	
  ability	
  to	
  influence	
  product	
  development	
  

        HIGH	
  INVOLVEMENT	
  
Health	
  &	
  Beauty	
  is	
  mostly	
  defined	
  by	
  low-­‐mid	
  involvement	
  except	
  	
  
for	
  the	
  interest	
  in	
  discount	
  vouchers	
  and	
  consumers	
  interest	
  for	
  	
  
more	
  knowledge	
  about	
  the	
  category	
  
                                                Chart	
  13a:	
  Desired	
  online	
  interacKons	
  for	
  health	
  &	
  beauty	
  category	
  
LOW	
  INVOLVEMENT	
  
                                                                                   I	
  want	
  no	
  interacHon	
                             11	
  
                                           Access	
  to	
  latest	
  news/new	
  product	
  launches	
                                                                      32	
  
                               Discount	
  vouchers	
  for	
  health/beauty	
  prods&	
  services	
                                                                                           54	
  
                             Access	
  interesHng/entertaining	
  content	
  eg	
  music,video	
                                                     16	
  
                                 Opportunity	
  to	
  learn	
  more	
  about	
  health	
  and	
  beauty	
                                                                            39	
  
                                          A	
  personal	
  response	
  to	
  my	
  issues/complaints	
                                                             26	
  
                            Access	
  health/beauty	
  events/comps	
  win	
  prods/services	
                                                                        29	
  
                                          Opportunity	
  to	
  develop	
  and	
  improve	
  my	
  skills	
                                                19	
  
                          Ability	
  to	
  communicate	
  and	
  share	
  experiences	
  with	
  other	
                                                         24	
  
                               Tools	
  express	
  my	
  creaHvity/something	
  worth	
  sharing	
                                                        19	
  
                                                            To	
  be	
  part	
  of	
  a	
  brand	
  community	
                                         17	
  
                                  Ability	
  contact	
  companies	
  &	
  influence	
  new	
  product	
                                                    19	
  


HIGH	
  INVOLVEMENT	
                                                                                                         0	
                 20	
                       40	
             60	
                    80	
  


                                                         QUESTION:	
  “Thinking	
  about	
  companies	
  that	
  make	
  health	
  &	
  beauty	
  products,	
  which	
  of	
  following	
  	
  statements	
  
                                                                                             describes	
  the	
  kind	
  of	
  interacKon	
  you	
  would	
  like	
  to	
  have	
  with	
  these	
  companies?”	
  
Food’s	
  top	
  desired	
  interacHon	
  is	
  sHll	
  gesng	
  freebies	
  but	
  there	
  is	
  also	
  	
  
a	
  significant	
  desire	
  for	
  deeper	
  interacHons	
  like	
  learning	
  how	
  to	
  cook,	
  
	
  learning	
  more	
  about	
  food,	
  etc.	
  

                                                      Chart	
  13b:	
  Desired	
  online	
  interacKons	
  for	
  food	
  category	
  
LOW	
  INVOLVEMENT	
  
                                                                                            I	
  want	
  no	
  interacHon	
                        7	
  
                            Access	
  news	
  about	
  new	
  food	
  products/food	
  outlet	
  openings	
                                                                           40	
  
                                                             Free	
  money	
  off	
  or	
  discount	
  vouchers	
                                                                                         59	
  
                                  Access	
  interesHng/entertaining	
  content	
  eg	
  music,video	
                                                                25	
  
                                                     An	
  opportunity	
  to	
  learn	
  more	
  about	
  food	
                                                                                48	
  
                                                A	
  personal	
  response	
  to	
  my	
  issues/complaints	
                                                                30	
  
                                                      Access	
  to	
  unique	
  events	
  or	
  compeHHons	
                                                             26	
  
                                 Opportunity	
  to	
  develop	
  cooking	
  skills/learn	
  new	
  recipes	
                                                                               43	
  
                                        Abilty	
  communicate/share	
  experiences	
  with	
  others	
                                                                     28	
  
                                     Tools	
  express	
  my	
  creaHvity/something	
  worth	
  sharing	
                                                          22	
  
                                                                    To	
  be	
  part	
  of	
  a	
  brand	
  community	
                                         20	
  
                                    Ability	
  contact	
  food	
  cpys/share	
  ideas	
  on	
  improvement	
                                                             26	
  


HIGH	
  INVOLVEMENT	
                                                                                                                  0	
                 20	
                   40	
               60	
                   80	
  


                                                    QUESTION:	
  “Thinking	
  about	
  companies	
  that	
  make	
  food	
  products,	
  which	
  of	
  following	
  	
  statements	
  describes	
  the	
  kind	
  of	
  
                                                                                                                               interacKon	
  you	
  would	
  like	
  to	
  have	
  with	
  these	
  companies?”	
  
Computer	
  So=ware	
  shows	
  a	
  high	
  level	
  of	
  consumer	
  involvement	
  	
  
among	
  a	
  lot	
  of	
  interacHons	
  such	
  as	
  sharing	
  informaHon	
  with	
  other	
  
	
  users,	
  personal	
  responses	
  to	
  queries	
  from	
  companies,	
  and	
  	
  
opportuniHes	
  to	
  learn	
  something	
  new	
  
                                                       Chart	
  13c:	
  Desired	
  online	
  interacKons	
  for	
  computer	
  sobware	
  category	
  
LOW	
  INVOLVEMENT	
  
                                                                                            I	
  want	
  no	
  interacHon	
                    2	
  
                                 Access	
  to	
  news	
  abt	
  new	
  developments/sofware	
  upgrades	
                                                                                                 57	
  
                           Discount	
  vouchers	
  computer	
  sofware/free	
  sofware	
  download	
                                                                                                               64	
  
                                                           Access	
  to	
  fun	
  and	
  entertaining	
  content	
                                                                                             62	
  
                                  Opportunity	
  to	
  learn	
  something	
  new	
  about	
  different	
  apps	
                                                                                                      67	
  
                                                  A	
  personal	
  response	
  to	
  my	
  issues/complaints	
                                                                                                 61	
  
                                                         Access	
  to	
  unique	
  events	
  or	
  compeHHons	
                                                                   37	
  
                                                       Opportunity	
  to	
  develop	
  my	
  sofware	
  skills	
                                                                                 51	
  
                                Ability	
  to	
  communicate/share	
  experiences	
  with	
  other	
  users	
                                                                                         55	
  
                                        Tools	
  express	
  my	
  creaHvity/something	
  worth	
  sharing	
                                                                                         52	
  
                                                                     To	
  be	
  part	
  of	
  a	
  brand	
  community	
                                                         35	
  
                          Ability	
  contact	
  comp	
  sofware	
  cpys/influence	
  prod.development	
                                                                                     45	
  

HIGH	
  INVOLVEMENT	
                                                                                                                  0	
                20	
                 40	
                  60	
                     80	
  


                                                             QUESTION:	
  “Thinking	
  about	
  companies	
  that	
  make	
  computer	
  so=ware	
  products,	
  which	
  of	
  following	
  	
  statements	
  
                                                                                                   describes	
  the	
  kind	
  of	
  interacKon	
  you	
  would	
  like	
  to	
  have	
  with	
  these	
  companies?”	
  
For	
  Consumer	
  Technology,	
  its	
  not	
  just	
  about	
  discounts	
  
   	
  or	
  fun	
  content	
  but	
  also	
  about	
  developing	
  skills	
  

LOW	
  INVOLVEMENT	
  
                                                                                                I	
  want	
  no	
  interacHon	
                      6	
  
                                                         Access	
  to	
  news	
  about	
  new	
  developments	
                                                                            40	
  
                                                                                                     Discount	
  vouchers	
                                                                           50	
  
                                                              Access	
  to	
  fun	
  and	
  entertaining	
  content	
                                                                                     53	
  
                                                             An	
  opportunity	
  to	
  learn	
  something	
  new	
                                                                          42	
  
                                                   A	
  personal	
  response	
  to	
  my	
  issues/complaints	
                                                                                  45	
  
                                          Access	
  to	
  unique	
  sponsored	
  events	
  or	
  compeHHons	
                                                                 29	
  
                                                                    An	
  opportunity	
  to	
  develop	
  my	
  skills	
                                                                              50	
  
                          The	
  ability	
  to	
  communicate	
  and	
  share	
  experiences	
  with	
  others	
  	
                                                                    37	
  
                              Tools	
  to	
  help	
  me	
  express	
  my	
  creaHvity	
  and	
  make	
  something	
                                                            30	
  
                                                                         To	
  be	
  part	
  of	
  a	
  brand	
  community	
                                         22	
  
                                                   The	
  ability	
  to	
  influence	
  product	
  development	
                                                                31	
  

HIGH	
  INVOLVEMENT	
                                                                                                                     0	
                20	
                 40	
                    60	
      80	
  


                                                    QUESTION:	
  “Thinking	
  about	
  companies	
  that	
  make	
  consumer	
  technology	
  products,	
  which	
  of	
  following	
  	
  statements	
  
                                                                                           describes	
  the	
  kind	
  of	
  interacKon	
  you	
  would	
  like	
  to	
  have	
  with	
  these	
  companies?”	
  
Movies	
  are	
  desired	
  for	
  interacHons	
  that	
  would	
  further	
  hype	
  up	
  the	
  
  entertainment	
  experience	
  of	
  the	
  category	
  

LOW	
  INVOLVEMENT	
  
                                                                                                I	
  want	
  no	
  interacHon	
                                15	
  
                                                Access	
  to	
  news	
  about	
  the	
  latest	
  movie	
  releases	
                                                                      38	
  
                                          Free	
  money	
  off/discounts	
  on	
  movies	
  &	
  movie	
  items	
                                                                                      52	
  
                                        Access	
  to	
  addiHonal	
  entertaining	
  content	
  eg	
  director	
                                                                    33	
  
                               Opportunity	
  learn	
  more	
  about	
  the	
  movie,actors,producHon	
                                                                           31	
  
                                                   A	
  personal	
  response	
  to	
  my	
  issues/complaints	
                                                  17	
  
                                          Access	
  to	
  unique	
  sponsored	
  events	
  or	
  compeHHons	
                                                          20	
  
                                                                    An	
  opportunity	
  to	
  develop	
  my	
  skills	
                                          17	
  
                          The	
  ability	
  to	
  communicate	
  and	
  share	
  experiences	
  with	
  others	
  	
                                                     23	
  
                                          Tools/help	
  make	
  my	
  own	
  movies/share	
  with	
  others	
                                                      19	
  
                                                                         To	
  be	
  part	
  of	
  a	
  brand	
  community	
                                  14	
  
                                       Contact	
  film	
  makers/movie	
  studios	
  influ.development	
                                                          16	
  

HIGH	
  INVOLVEMENT	
                                                                                                                      0	
                20	
                   40	
               60	
         80	
  



                                                       QUESTION:	
  “Thinking	
  about	
  companies	
  that	
  make	
  movies,	
  which	
  of	
  following	
  	
  statements	
  describes	
  the	
  kind	
  of	
  
                                                                                                                        interacKon	
  you	
  would	
  like	
  to	
  have	
  with	
  these	
  companies?”	
  
Non-­‐alcoholic	
  drinks	
  also	
  show	
  a	
  low	
  level	
  of	
  consumer	
  involvement	
  
where	
  freebies	
  are	
  what	
  consumers	
  most	
  prefer	
  to	
  see	
  on	
  social	
  	
  
media	
  
 LOW	
  INVOLVEMENT	
  

                                                                                         I	
  want	
  no	
  interacHon	
                                       19	
  
                                                                                  Access	
  to	
  breaking	
  news	
                                            19	
  
                                                        Free	
  money	
  off	
  and	
  discount	
  vouchers	
                                                                               48	
  
                               Access	
  interesHng/entertaining	
  content	
  eg	
  music,video	
                                                        16	
  
                                                     An	
  opportunity	
  to	
  learn	
  something	
  new	
                                                              29	
  
                                            A	
  personal	
  response	
  to	
  my	
  issues/complaints	
                                                  16	
  
                                                   Access	
  to	
  unique	
  events	
  or	
  compeHHons	
                                                       20	
  
                                                 Opportunity	
  to	
  develop	
  my	
  sofware	
  skills	
                                            12	
  
                           Abilty	
  communicate/share	
  experiences	
  like-­‐minded	
  people	
                                                             18	
  
                                  Tools	
  express	
  my	
  creaHvity/something	
  worth	
  sharing	
                                                  13	
  
                                                                  To	
  be	
  part	
  of	
  a	
  brand	
  community	
                                      17	
  
                            Ability	
  contact	
  organizaHons/influence	
  prod	
  development	
                                                        14	
  

 HIGH	
  INVOLVEMENT	
                                                                                                              0	
                 20	
                 40	
                   60	
        80	
  


                                            QUESTION:	
  “Thinking	
  about	
  companies	
  that	
  make	
  Non-­‐	
  alcoholic	
  Drinks,	
  which	
  of	
  following	
  	
  statements	
  describes	
  
                                                                                                    the	
  kind	
  of	
  interacKon	
  you	
  would	
  like	
  to	
  have	
  with	
  these	
  companies?”	
  
Discounts	
  and	
  freebies	
  generally	
  drive	
  trial,	
  parHcularly	
  for	
  Food,	
  	
  
Health	
  &	
  Beauty	
  and	
  Travel.	
  	
  	
  
BUT	
  –	
  for	
  Computer	
  Sofware,	
  opportunity	
  to	
  learn	
  more	
  is	
  	
  
also	
  a	
  	
  good	
  trial	
  driver;	
  and	
  for	
  Personal	
  Finance,	
  	
  
tools	
  to	
  help	
  me	
  manage	
  my	
  finance	
  works	
  to	
  induce	
  trial	
  
                                                                                                                                                                                                                                                                                             Health	
  &	
  Beauty	
  


            Chart	
  15a:	
  Desired	
  online	
  interacKons	
  across	
  categories	
  vs.	
  markeKng	
  objecKve:	
  TRIAL	
                                                                                                                                                             Travel	
  &	
  Holiday	
  
  80	
  
                                                                                                                                                                                                                                                                                             Food	
  
  70	
  
                                                                                         Computer	
  Sofware	
  
                                                                                                                                                                               Personal	
  Finance	
  
  60	
  


  50	
  


  40	
  


  30	
  


  20	
  
              Breaking	
                           Influence	
                  To	
  learn	
  
           Access	
  to	
  latest	
  news/ To	
  contact	
  companies	
   Opportunity	
  to	
  learn	
           To	
  
                                                                                                         Opportunity	
  to	
         Ability	
  to	
                                         Response	
                   Fun	
  &	
  
                                                                                                                               Communica Tools	
  express	
  my	
   A	
  personal	
  response	
  to	
   Access	
  to	
  fun/
                                                                                                                                                                       Make	
                                                                          Unique	
   Discount	
  vouchers/ To	
  be	
  part	
  of	
  a	
  orand	
  
                                                                                                                                                                                                                                                   Access	
  to	
  unique	
   Discount	
             Part	
   b f	
  a	
  
           new	
  product	
  or	
  
               news	
   launches	
   &	
  influence	
  product/                  more	
  
                                            product	
  dev’t	
  
                                                       svc	
                     more	
  	
   develop	
  and	
  improve	
  share	
  experiences	
  nd	
  ith	
   creaHvity/something	
   my	
  issues/complaints	
   entertaining	
  content	
   events/compeHHons	
  
                                                                                                           develop	
  
                                                                                                           my	
  skills	
  
                                                                                                                               communicate	
  a
                                                                                                                                te	
  &	
  share	
   worth	
  sharing/Tools	
  to	
  
                                                                                                                                                       w            something	
                   to	
  my	
           entertaini
                                                                                                                                                                                                                       eg	
  music,video	
            events	
  or	
  
                                                                                                                                                                                                                                                                               Freebies	
  
                                                                                                                                                                                                                                                                              vouchers	
  	
  
                                                                                                                                                                                                                                                                                               community	
  
                                                                                                                                                                                                                                                                                                       brand	
  
               product	
                                  	
                          	
                     skills	
  	
      experiences	
  	
   help	
  mworth	
   my	
  
                                                                                                                                      other	
                           e	
  manage	
            issues	
  /	
                ng	
                  compeHHo                       	
            community	
  	
  
                                                                                                                                                                       finances	
  
               launches	
  	
                                                                                	
                        	
                 sharing/	
                  complain                     content	
  	
                       ns	
  	
                                                   	
  
                   	
                                                                                                                                    Manage	
  my	
                  ts	
  	
                     	
                               	
  
                                                                                                                                                          finance	
  	
                   	
  
                                                                                                                                                             	
  
                                                                                                                      QUESTION:	
  “Thinking	
  about	
  the	
  interacKons	
  that	
  you	
  have	
  indicated	
  you	
  would	
  like	
  to	
  have	
  with	
  companies	
  
                                                                                                      	
  that	
  make/carry	
  computer	
  so=ware,	
  health	
  &	
  beauty	
  products,	
  food	
  products,	
  travel	
  &	
  holiday	
  services,	
  &	
  personal	
  
                                                                                                                                                                                      finance	
  services,	
  which	
  interacKon	
  is	
  best	
  in	
  driving	
  trial?”	
  
Providing	
  personal	
  response	
  to	
  issues	
  and	
  complaints	
  of	
  	
  
consumers	
  drives	
  commitment	
  across	
  different	
  categories.	
  
BUT	
  –	
  in	
  Travel	
  &	
  Holiday,	
  discounts	
  &	
  vouchers	
  also	
  drive	
  	
  
commitment.	
                                                         Health	
  &	
  Beauty	
  


        Chart	
  15b:	
  Desired	
  online	
  interacKons	
  across	
  categories	
  vs.	
  markeKng	
  
                                                                                                                                                                        Food	
  
        objecKve:	
  COMMITMENT	
  

   80	
                                                                                                                                                               Computer	
  Sofware	
  


                                                                                                                                                                                                                                                 Travel	
  &	
  Holiday	
  
   70	
                                                                                                                                                                Personal	
  Finance	
  


   60	
  


   50	
  


   40	
  


   30	
  


   20	
  
    Access	
  to	
  latest	
  news/new	
  
         Breaking	
                         Opportunity	
  to	
  learn	
  more	
  
                                    Influence	
                                             Ability	
  to	
  communicate	
  and	
      A	
  personal	
  response	
  to	
  my	
   &	
   Access	
  to	
  unique	
  events/
                                                                                                                                                                          Fun	
                                                      To	
  be	
  part	
  of	
  a	
  brand	
  
                                                   To	
  learn	
                                   Communica                 Make	
  
                                                                                   To	
   share	
  experiences	
  with	
  other	
               Response	
                                        Unique	
  
        product	
  launches	
                                                                                                                issues/complaints	
                           compeHHons	
                 Discount	
          community	
  a	
  
                                                                                                                                                                                                                                                   Part	
  of	
  
             news	
  or	
        product	
  dev’t	
             more	
  	
           develop	
          te	
  &	
  share	
      something	
                to	
  my	
            entertaini                events	
  or	
           vouchers	
  	
               brand	
  
             product	
                	
                         	
                   skills	
  	
     experiences	
  	
          worth	
                 issues	
  /	
             ng	
                  compeHHo                     	
                      community	
  	
  
            launches	
  	
                                                              	
                       	
              sharing/	
              complain                 content	
  	
               ns	
  	
                                             	
  
                	
                                                                                                              Manage	
  my	
               ts	
  	
                	
                       	
  
                                                                                                                                  finance	
  	
                	
  
                                                                                                                                    	
  
                                                                                                    QUESTION:	
  “Thinking	
  about	
  the	
  interacKons	
  that	
  you	
  have	
  indicated	
  you	
  would	
  like	
  to	
  have	
  with	
  companies	
  
                                                                                    	
  that	
  make/carry	
  computer	
  so=ware,	
  health	
  &	
  beauty	
  products,	
  food	
  products,	
  travel	
  &	
  holiday	
  services,	
  &	
  personal	
  
                                                                                                                                                                    finance	
  services,	
  which	
  interacKon	
  is	
  best	
  in	
  driving	
  trial?”	
  
Wave	
  tells	
  us	
  that	
  	
  
    different	
  social	
  	
  
experiences	
  deliver	
  	
  
different	
  outcomes	
  

   Social experiences that drive your marketing
                                      objectives
What	
  outcomes	
  can	
  we	
  measure?	
  

             Letting you know about the company     AWARENESS
              Giving you a detailed understanding   EDUCATION
             Making the company more desirable      DESIRE
           Making you feel closer to the company    SEEK MORE
                           Encouraging you to try   TRIAL
                         Encouraging you to buy     TRANSACTION
            Making you feel valued as a customer    COMMITMENT
Makes you want to spend more time with the brand    INVOLVEMENT
         Encouraging you to recommend to others     RECOMMENDATION
Access	
  to	
  product	
  news	
  drives	
  awareness	
  	
  
for	
  Consumer	
  Technology	
  
            Base:	
  Filipinos	
  who	
  have	
  an	
  interest	
  in	
  Consumer	
  Technology	
  
100%	
  
                                                                                                                                                        Access	
  news	
  of	
  new	
  product	
  launches	
  and	
  
                                                                                                                                                        developments	
  
 80%	
                                                                                                                                                  Opportunity	
  to	
  learn	
  more	
  about	
  consumer	
  
                                                                                                                                                        technology	
  prods	
  

                                                                                                                                                        A	
  personal	
  response	
  to	
  my	
  issues/complaints	
  
 60%	
  
                                                                                                                                                        Discount	
  vouchers	
  for	
  new	
  prods/informaHon	
  
                                                                                                                                                        about	
  sale	
  
 40%	
  



 20%	
  



   0%	
  




                                                                                                                                                                                                                Consumer	
  
                                                                                                                                                                                                               Technology	
  

                                                                                       QUESTION:	
  “Thinking	
  about	
  the	
  interacKons	
  that	
  you	
  have	
  indicated	
  you	
  would	
  like	
  to	
  	
  
                                                                                        have	
  with	
  companies	
  that	
  make	
  consumer	
  technology,	
  which	
  interacKon	
  is	
  best…?”	
  	
  
                                                                                                                      Base:	
  Filipinos	
  who	
  have	
  an	
  interest	
  in	
  Consumer	
  Technology	
  
Access	
  to	
  entertaining	
  content	
  will	
  make	
  	
  
  Filipinos	
  watch	
  a	
  movie	
  
            Base:	
  Filipinos	
  who	
  have	
  an	
  interest	
  in	
  Movies	
  
100%	
  

                                                                                                                                                     Access	
  to	
  news	
  about	
  the	
  latest	
  movie	
  releases	
  

 80%	
                                                                                                                                               Opportunity	
  learn	
  more	
  about	
  the	
  
                                                                                                                                                     movie,actors,producHon	
  
                                                                                                                                                     A	
  personal	
  response	
  to	
  my	
  issues/complaints	
  

 60%	
                                                                                                                                               Access	
  to	
  addiHonal	
  entertaining	
  content	
  

                                                                                                                                                     Access	
  to	
  unique	
  events	
  or	
  compeHHons	
  

 40%	
  



 20%	
  



   0%	
  




                                                                                                                                                                                                                        Movies	
  


                                                                                      QUESTION:	
  “Thinking	
  about	
  the	
  interacKons	
  that	
  you	
  have	
  indicated	
  you	
  would	
  like	
  to	
  	
  
                                                                                                        have	
  with	
  companies	
  that	
  make	
  movies,	
  which	
  interacKon	
  is	
  best…?”	
  	
  
                                                                                                                                       Base:	
  Filipinos	
  who	
  have	
  an	
  interest	
  in	
  Movies	
  
Discounts	
  and	
  freebies	
  will	
  make	
  Filipinos	
  try	
  
  	
  a	
  food	
  product	
  
            Base:	
  Filipinos	
  who	
  have	
  an	
  interest	
  in	
  Food	
  
100%	
  
                                                                                                                                                                  An	
  opportunity	
  to	
  learn	
  more	
  about	
  food	
  


                                                                                                                                                                  Opportunity	
  to	
  develop	
  cooking	
  skills/learn	
  new	
  
 80%	
                                                                                                                                                            recipes	
  

                                                                                                                                                                  Abilty	
  communicate/share	
  experiences	
  with	
  
                                                                                                                                                                  others	
  
 60%	
  
                                                                                                                                                                  A	
  personal	
  response	
  to	
  my	
  issues/complaints	
  


                                                                                                                                                                  Free	
  money	
  off	
  or	
  discount	
  vouchers	
  
 40%	
  



 20%	
  



   0%	
  




                                                                                                                                                                                                                       Food	
  


                                                                                    QUESTION:	
  “Thinking	
  about	
  the	
  interacKons	
  that	
  you	
  have	
  indicated	
  you	
  would	
  like	
  to	
  	
  
                                                                                                   have	
  with	
  companies	
  in	
  the	
  food	
  category,	
  which	
  interacKon	
  is	
  best…?”	
  	
  
                                                                                                                                         BASE:	
  Filipinos	
  who	
  have	
  an	
  interest	
  in	
  Food	
  
Discounts	
  and	
  freebies	
  also	
  convince	
  Filipinos	
  to	
  	
  
  recommend	
  health	
  and	
  beauty	
  products	
  to	
  	
  
  family	
  and	
  friends	
  
            Base:	
  Filipinos	
  who	
  have	
  an	
  interest	
  in	
  Health	
  &	
  Beauty	
  
100%	
  
                                                                                                                                                                 Access	
  to	
  latest	
  news/new	
  product	
  launches	
  


                                                                                                                                                                 Opportunity	
  to	
  learn	
  more	
  about	
  health	
  and	
  
 80%	
                                                                                                                                                           beauty	
  

                                                                                                                                                                 A	
  personal	
  response	
  to	
  my	
  issues/complaints	
  

 60%	
                                                                                                                                                           Access	
  health/beauty	
  events/comps	
  win	
  prods/
                                                                                                                                                                 services	
  

                                                                                                                                                                 Discount	
  vouchers	
  for	
  health/beauty	
  prods&	
  
 40%	
                                                                                                                                                           services	
  




 20%	
  



   0%	
  




                                                                                                                                                                                                                        Health	
  &	
  
                                                                                                                                                                                                                         Beauty	
  


                                                                                      QUESTION:	
  “Thinking	
  about	
  the	
  interacKons	
  that	
  you	
  have	
  indicated	
  you	
  would	
  like	
  to	
  	
  
                                                                                            have	
  with	
  companies	
  that	
  make	
  health	
  &	
  beauty,	
  which	
  interacKon	
  is	
  best…?”	
  	
  
                                                                                                                           BASE:	
  Filipinos	
  who	
  have	
  an	
  interest	
  in	
  Health	
  &	
  Beauty	
  
Access	
  to	
  breaking	
  news	
  is	
  what	
  makes	
  Filipinos	
  
  aware	
  of	
  non-­‐alcoholic	
  beverages	
  	
  
            Base:	
  Filipinos	
  who	
  have	
  an	
  interest	
  in	
  Non-­‐alcoholic	
  Drinks	
  
100%	
  
                                                                                                                                                              Access	
  to	
  breaking	
  news	
  


 80%	
                                                                                                                                                        Ability	
  contact	
  organizaHons/influence	
  prod	
  
                                                                                                                                                              development	
  

                                                                                                                                                              Abilty	
  communicate/share	
  experiences	
  like-­‐
 60%	
                                                                                                                                                        minded	
  people	
  

                                                                                                                                                              Access	
  to	
  unique	
  events	
  or	
  compeHHons	
  


 40%	
  
                                                                                                                                                              Free	
  money	
  off	
  and	
  discount	
  vouchers	
  



 20%	
  



   0%	
  




                                                                                                                                                                                                                        Non-­‐alcoholic	
  
                                                                                                                                                                                                                           Drinks	
  


                                                                                           QUESTION:	
  “Thinking	
  about	
  the	
  interacKons	
  that	
  you	
  have	
  indicated	
  you	
  would	
  like	
  to	
  	
  
                                                                                           have	
  with	
  companies	
  that	
  make	
  non-­‐alcoholic	
  beverages,	
  which	
  interacKon	
  is	
  best…?”	
  	
  
                                                                                                                                BASE:	
  Filipinos	
  who	
  have	
  an	
  interest	
  in	
  Non-­‐alcoholic	
  Drinks	
  
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)
UM Wave 6 highlights (12 october 2012)

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UM Wave 6 highlights (12 october 2012)

  • 1. UM  Philippines     Wave  6  highlights  
  • 3. Part  of  Mediabrands,  the  global  media  intelligence  arm   of  Interpublic  Group  (IPG)  and  one  of  the  fastest   growing  business  within  IPG   +  
  • 4. What  are  we  going  to  talk  to  you  about  today?   Snapshots  from  the  latest  itera1on  of  our   ongoing  social  media  study   4
  • 5. What  is  Wave?     •  Wave  is  a  social  media  study.   •  Wave   has   retained   the   same   methodology   from   Wave   1   to   Wave   6,   enabling   comparison  across  Waves.   •  All  research  is  conducted  by  the  EMEA  Research  team  in  collaboraHon  with  the  UM   network  of  agencies.   •  The  survey  is  carried  out  using  UM’s  in-­‐house  research  system,  IntuiHon.   •  We   have   surveyed   41,738   16-­‐54   AcHve   Internet   Users   in   62   countries.   507   respondents  came  from  Philippines.   •  All  surveys  are  self-­‐completed  and  the  data  collected  is  purely  quanHtaHve.   Why  the  Ac1ve  Internet  User?   •  AcHve  Internet  Users  are  those  that  use  the  internet  every  day  or  every  other  day.   •  Social  media  is  driven  by  AcHve  Internet  Users.   •  They   drive   adopHon   of   plaUorms   and   tools   and   thus   will   determine   which   of   these   will  become  dominant.  
  • 6. BUSINESS   SOCIAL   62 countries 42,000 respondents December  2011:   September  2011:   QQ  IM  –  over   Over  845M  acHve  users   700M  acHve  users   June  2011:   June  2011:  Launch   54 countries Over  200M  tweets  a  day   April  2011:   MOTIVATIONAL   37,600 March  2011:  100M  members   Valued  at  >$36Bn   respondents December  2010:  100M  users   just  2.5  months  afer  launch   October  2010:  “The  Social  Network”  film  released   August  2010:  Groupon  is  the   July  2010:  100M  check-­‐ins   38 countries fastest  growing  company  of  all  Hme   April  2010:  iPad  released   February  2010:     23,200 Facebook  mobile  –  100M  users   respondents INFLUENTIAL   August  2009:  Xiaonei  becomes  RenRen   Now  more  than  3.6Bn  images  on  Flickr   29 countries June  2009:  Launch   17,000 March  2009:  Launch   VISUAL   respondents 2008:  Launch   October   September  2008:   First  Android  phone  launch   TEXTUAL   August  2008:     Over  100M  users   April  2008:  Facebook  overtakes  MySpace  in   21 countries popularity   10,000 15 countries March  2007:  Launch   respondents 7,500 respondents January  2007:  Launch   October  2006:  Launch   September  2006:  Launch   July  2008:  Launch   February  2006:  Launch   August  2005:  Launch   April  2005:  First  video  uploaded  to  YouTube   March  2005:  Launch   January  2005:  Launch   December  2004:  Launch   February  2004:  Launch   January  2004:  Launch   September  2003:  Launch   The  Story  of  Wave   August  2003:  Launch   June  2003:  Launch   May  2003:  Launch   January  2003:  Launch   March  2002:  Launch   January  2001:  Launch   October  1999:  Launch    
  • 7. Profile  of  Philippine  Sample    AcHve  internet  usage  in  the  country  is:   •  slightly  skewed  to  males  vs.  females  (52%:  48%)     •  dominated  by  YOUTH:  more  than  half  (54%)  are  16-­‐24  years  old   •  populated  by  income  earners  and  students   52%  Male   48%  Female     45.0  %   2010   2011   40.0  %   35.0  %   30.0  %   25.0  %   20.0  %   15.0  %   45-­‐54   10.0  %   YO   5.0  %   5.5  %   35-­‐44   0.0  %   YO   16-­‐24   14.0  %   YO   53.8  %   25-­‐34   YO   26.6  %   Note:  Wave  5  data:    51%  -­‐  Male  ;  49%  -­‐  Female  
  • 8. The  Wave  6  Story  –  in  3  Parts:   SOCIAL  MOVEMENTS   THE  POWER  OF  SOCIAL   CONNECTING  WITH  SOCIAL  EXPERIENCES  
  • 10. Ac1ve  engagement  in  social  media  for  most  Asian  markets  is  slowing     down:  Philippines  also  slowing  down  even  though  it  sHll  has  highest     engagement  among  all  monitored  markets   China   India   Japan   47.43%    51.41%    68.35%    68.94%   51.40%      62.83%      72.5%        67.07%     31.34%    31.74%    26.18%      30.24%     Chart  1:  Managed    an  ExisKng  Social  Network  Profile     in  Past  6  Months  through  Kme   Global   South  Korea   Singapore   Hong  Kong   72.82%      61.56%   45.1%                      51.4%                                61.4%                                    65.2%   49.395    45.47%    44.54%      46.73%   65.33%    79.43%      70.72%   Wave  5   Wave  6   Philippines   Taiwan   Malaysia   Wave  3   Wave  4   68.44%    84.75%        89.14%  86.59%   69.39%    67.15%    70.77%    51.06%   80.35%                71.09%   Thailand   79.74%                69.16%   Wave:   3 4 5 6 QUESTION:  “Thinking  about  the  internet,  which  of  the  following  have  you  done  in  the  past  6  months?   -­‐  Manage  a  profile  on  an  exisKng  social  network  (eg:  facebook.com)”  
  • 11. Could  it  have  peaked  already?   Filipinos’  monitored  online  acHviHes  are  decreasing  except     viewing  others’  social  network  pages   Chart  2:  Engagement  in  Social  Media  AcKviKes   100%   92%  92%   89%  91%   89%   89%   90%   85%   79%   91%   80%   91%   74%   87%   70%   70%   68%   61%   60%   68%   49%   Wave  3  2008   50%   44%   43%   Wave  4  2009   40%   Wave  5  2010   45%   30%   Wave  6  2011   20%   10%   0%   Visit  a  friend's  social   Watch  video  clips   Manage  a  profile  on   Creat  profile  on  a   Upload  a  video  clip   network  page   online   an  exis1ng  social   new  social  network   to  a  video  sharing   network   website   QUESTION:  “Thinking  about  the  internet,  which  of  the  following  have  you  done  in  the  past  6  months?”  
  • 12. Its  not  just  about  the  youth  anymore   Older  adults  (45-­‐54)  are  very  avid  users  of  social  networks,     outpacing  all  the  other  age  groups     Chart  3b:  Average  Number  of  Hours  Spent  per  Medium   18   17   16   16   14   13   12   12   10   10   8   7   7   6   6   6   6   5   5   4   2   0   TV   Newspapers   Radio   Magazines   Internet   Mobile  Phone   Social   Email   Videosites   Microblogs   Blogs   Networks   16-­‐24   25-­‐34   35-­‐44   45-­‐54   QUESTION:  “Approximately  how  much  Kme  did  you  spend  consuming     the  following  media  in  the  last  7  days?”  -­‐  Hours  per  week  
  • 13. Filipinos  now  view  content  through  a  different  lens:     Reading  blogs  and  microblogs  are  on  par  with  reading  newspapers  while     Hme  spent  watching  videos  online  is  catching  up  to  Hme  spent  watching  TV   Chart  3a:  Average  Number  of  Hours  Spent  per  Medium   16   15   14   14   12   11   10   9   8   8   6   6   6   5   5   5   4   4   2   0   TV   Newspapers   Radio   Magazines   Internet   Mobile   Social   Email   Videosites   Microblogs   Blogs   Phone   Networks   Total  Individuals   QUESTION:  “Approximately  how  much  Kme  did  you  spend  consuming     the  following  media  in  the  last  7  days?”  -­‐  Hours  per  week  
  • 14. What  about  brand  sites?   Filipinos  are  following  the  global  trend  of  finding  informaHon  about   brands  in  other  channels  except  their  own  websites     Chart  7a:  Visited  an  official/company  brand  site  through  Kme   Philippines   Global   90%   86%   87%   85%   85%   80%   In  Phil,   75%   16%   75%   79%   72%   decrease  in   70%   73%   72%   4  years   65%   60%   55%   50%   Wave  3  2008   Wave  4  2009   Wave  5  2010   Wave  6  2011   NOTE:  Global  decrease  is  15%  in  4  years   QUESTION:  “Thinking  about  the  internet,  have  you  visited  an  official/   company  brand  site  in  the  past  6  months?”  
  • 15. Social  media  1cks  all  the  “needs”  boxes   It  rates  higher  on  fulfilling  raHonal  and  emoHonal  needs     than  anything  else  online   RATIONAL   EMOTIONAL   Feel  like  you  belong   Change  opinions   100%   Meet  new  people   90%   Seek  other  people’s   80%   Stay  in  touch  with  friends   opinions   70%   60%   Share  knowledge   “Hang  out”  or  waste  1me   50%   40%   30%   Learn  something  new   Have  fun/be  entertained   20%   10%   0%   Explore  the  world  around   Keep  up  to  date   me   Blogs   Microblogs   Manage  my  life  beler   Share  new  experiences   Photo/Video  sites   Make  money   Express  yourself   Forums   Make  contacts  for  work   Be  crea1ve   Official  brand  websites   Promote  yourself   Earn  respect   Social  networks   Chart  8c:  Social  media  acKviKes  vs.  Consumer  needs   QUESTION:  “Which  of  these  online  applicaKons    does  a  good  job  when  you  want  to...”  
  • 16. Should  they  or  shouldn’t  they  share?     Filipinos  are  concerned  about  revealing  personal  data,  but  they  are     also  already  too  aqached  and  cannot  stop  from  social  networking.     Chart  9:  Agreement  to  statements:   76%   71%   I  am  concerned  about   Social  networks  are   the  amount  of   integral  to  my  social   personal  data  online   life  
  • 17. Sharing  =  1,  Privacy  =  0   Despite  the  possible  risks  involved  in  sharing  personal  data,     Filipinos  sHll  upload  personal  photos,  update  status     messages,  and  refresh  their  online  profiles.   Chart  10:  How  used  social  networking  profile  in  past  6  months   Message   Upload   friends     Update   Update   photos     Used  a   Find  old   my     my     84%   “like”   friends     profile     81%   status     Find   Join   buqon     77%   74%   Play   new     a  group     78%   Display   73%   games   friends     66%   my     Used   Upload   interests     61%   65%   live     videos     chat     59%   53%   51%   QUESTION:  “What  have  you  done  with  your  social  networking  profile?,     amongst  those  who  have  used  a  social  network  in  the  past  6  months”  
  • 18. Brands  on  social  media  are  walking  a  fine  line   Consumers  are  concerned  about  having  too  many  companies  involved  in     social  networking  but  on  the  flip  side,  they  also  think  posiHvely  of     companies  with  social  pages.   Chart  12:  Agreement  on  statements   72%   69%   60%   I  think  too  many  companies   I  think  more  posiHvely  about   I  have  discovered  new   are  gesng  involved  in  social   companies  that  have  pages   brands  I  like  through  social   networks   in  social  networks   networking  
  • 19. THE    POWER  OF  SOCIAL  
  • 20. Social  experiences  deliver  very  clear  value  to  brands     if  these  two  things  are  remembered...     It’s  not  a  one-­‐size-­‐fits-­‐all  approach     One  cannot  always  rely  on  current  standard   opera1ng   procedures   to   drive   the   desired   outcome  
  • 21. Consumers  want  varying  degrees  of  social     rela1onship  with  brands   LOW  INVOLVEMENT   I  want  no  interacHon     Access  to  news  about  new  developments     Discount  vouchers     Access  to  fun  and  entertaining  content     An  opportunity  to  learn  something  new     A  personal  response  to  my  issues/complaints     Access  to  unique  sponsored  events  or  compeHHons     An  opportunity  to  develop  my  skills     The  ability  to  communicate  and  share  experiences  with  others       Tools  to  help  me  express  my  creaHvity  and  make  something  worth  sharing     To  be  part  of  a  brand  community     The  ability  to  influence  product  development   HIGH  INVOLVEMENT  
  • 22. Health  &  Beauty  is  mostly  defined  by  low-­‐mid  involvement  except     for  the  interest  in  discount  vouchers  and  consumers  interest  for     more  knowledge  about  the  category   Chart  13a:  Desired  online  interacKons  for  health  &  beauty  category   LOW  INVOLVEMENT   I  want  no  interacHon   11   Access  to  latest  news/new  product  launches   32   Discount  vouchers  for  health/beauty  prods&  services   54   Access  interesHng/entertaining  content  eg  music,video   16   Opportunity  to  learn  more  about  health  and  beauty   39   A  personal  response  to  my  issues/complaints   26   Access  health/beauty  events/comps  win  prods/services   29   Opportunity  to  develop  and  improve  my  skills   19   Ability  to  communicate  and  share  experiences  with  other   24   Tools  express  my  creaHvity/something  worth  sharing   19   To  be  part  of  a  brand  community   17   Ability  contact  companies  &  influence  new  product   19   HIGH  INVOLVEMENT   0   20   40   60   80   QUESTION:  “Thinking  about  companies  that  make  health  &  beauty  products,  which  of  following    statements   describes  the  kind  of  interacKon  you  would  like  to  have  with  these  companies?”  
  • 23. Food’s  top  desired  interacHon  is  sHll  gesng  freebies  but  there  is  also     a  significant  desire  for  deeper  interacHons  like  learning  how  to  cook,    learning  more  about  food,  etc.   Chart  13b:  Desired  online  interacKons  for  food  category   LOW  INVOLVEMENT   I  want  no  interacHon   7   Access  news  about  new  food  products/food  outlet  openings   40   Free  money  off  or  discount  vouchers   59   Access  interesHng/entertaining  content  eg  music,video   25   An  opportunity  to  learn  more  about  food   48   A  personal  response  to  my  issues/complaints   30   Access  to  unique  events  or  compeHHons   26   Opportunity  to  develop  cooking  skills/learn  new  recipes   43   Abilty  communicate/share  experiences  with  others   28   Tools  express  my  creaHvity/something  worth  sharing   22   To  be  part  of  a  brand  community   20   Ability  contact  food  cpys/share  ideas  on  improvement   26   HIGH  INVOLVEMENT   0   20   40   60   80   QUESTION:  “Thinking  about  companies  that  make  food  products,  which  of  following    statements  describes  the  kind  of   interacKon  you  would  like  to  have  with  these  companies?”  
  • 24. Computer  So=ware  shows  a  high  level  of  consumer  involvement     among  a  lot  of  interacHons  such  as  sharing  informaHon  with  other    users,  personal  responses  to  queries  from  companies,  and     opportuniHes  to  learn  something  new   Chart  13c:  Desired  online  interacKons  for  computer  sobware  category   LOW  INVOLVEMENT   I  want  no  interacHon   2   Access  to  news  abt  new  developments/sofware  upgrades   57   Discount  vouchers  computer  sofware/free  sofware  download   64   Access  to  fun  and  entertaining  content   62   Opportunity  to  learn  something  new  about  different  apps   67   A  personal  response  to  my  issues/complaints   61   Access  to  unique  events  or  compeHHons   37   Opportunity  to  develop  my  sofware  skills   51   Ability  to  communicate/share  experiences  with  other  users   55   Tools  express  my  creaHvity/something  worth  sharing   52   To  be  part  of  a  brand  community   35   Ability  contact  comp  sofware  cpys/influence  prod.development   45   HIGH  INVOLVEMENT   0   20   40   60   80   QUESTION:  “Thinking  about  companies  that  make  computer  so=ware  products,  which  of  following    statements   describes  the  kind  of  interacKon  you  would  like  to  have  with  these  companies?”  
  • 25. For  Consumer  Technology,  its  not  just  about  discounts    or  fun  content  but  also  about  developing  skills   LOW  INVOLVEMENT   I  want  no  interacHon   6   Access  to  news  about  new  developments   40   Discount  vouchers   50   Access  to  fun  and  entertaining  content   53   An  opportunity  to  learn  something  new   42   A  personal  response  to  my  issues/complaints   45   Access  to  unique  sponsored  events  or  compeHHons   29   An  opportunity  to  develop  my  skills   50   The  ability  to  communicate  and  share  experiences  with  others     37   Tools  to  help  me  express  my  creaHvity  and  make  something   30   To  be  part  of  a  brand  community   22   The  ability  to  influence  product  development   31   HIGH  INVOLVEMENT   0   20   40   60   80   QUESTION:  “Thinking  about  companies  that  make  consumer  technology  products,  which  of  following    statements   describes  the  kind  of  interacKon  you  would  like  to  have  with  these  companies?”  
  • 26. Movies  are  desired  for  interacHons  that  would  further  hype  up  the   entertainment  experience  of  the  category   LOW  INVOLVEMENT   I  want  no  interacHon   15   Access  to  news  about  the  latest  movie  releases   38   Free  money  off/discounts  on  movies  &  movie  items   52   Access  to  addiHonal  entertaining  content  eg  director   33   Opportunity  learn  more  about  the  movie,actors,producHon   31   A  personal  response  to  my  issues/complaints   17   Access  to  unique  sponsored  events  or  compeHHons   20   An  opportunity  to  develop  my  skills   17   The  ability  to  communicate  and  share  experiences  with  others     23   Tools/help  make  my  own  movies/share  with  others   19   To  be  part  of  a  brand  community   14   Contact  film  makers/movie  studios  influ.development   16   HIGH  INVOLVEMENT   0   20   40   60   80   QUESTION:  “Thinking  about  companies  that  make  movies,  which  of  following    statements  describes  the  kind  of   interacKon  you  would  like  to  have  with  these  companies?”  
  • 27. Non-­‐alcoholic  drinks  also  show  a  low  level  of  consumer  involvement   where  freebies  are  what  consumers  most  prefer  to  see  on  social     media   LOW  INVOLVEMENT   I  want  no  interacHon   19   Access  to  breaking  news   19   Free  money  off  and  discount  vouchers   48   Access  interesHng/entertaining  content  eg  music,video   16   An  opportunity  to  learn  something  new   29   A  personal  response  to  my  issues/complaints   16   Access  to  unique  events  or  compeHHons   20   Opportunity  to  develop  my  sofware  skills   12   Abilty  communicate/share  experiences  like-­‐minded  people   18   Tools  express  my  creaHvity/something  worth  sharing   13   To  be  part  of  a  brand  community   17   Ability  contact  organizaHons/influence  prod  development   14   HIGH  INVOLVEMENT   0   20   40   60   80   QUESTION:  “Thinking  about  companies  that  make  Non-­‐  alcoholic  Drinks,  which  of  following    statements  describes   the  kind  of  interacKon  you  would  like  to  have  with  these  companies?”  
  • 28. Discounts  and  freebies  generally  drive  trial,  parHcularly  for  Food,     Health  &  Beauty  and  Travel.       BUT  –  for  Computer  Sofware,  opportunity  to  learn  more  is     also  a    good  trial  driver;  and  for  Personal  Finance,     tools  to  help  me  manage  my  finance  works  to  induce  trial   Health  &  Beauty   Chart  15a:  Desired  online  interacKons  across  categories  vs.  markeKng  objecKve:  TRIAL   Travel  &  Holiday   80   Food   70   Computer  Sofware   Personal  Finance   60   50   40   30   20   Breaking   Influence   To  learn   Access  to  latest  news/ To  contact  companies   Opportunity  to  learn   To   Opportunity  to   Ability  to   Response   Fun  &   Communica Tools  express  my   A  personal  response  to   Access  to  fun/ Make   Unique   Discount  vouchers/ To  be  part  of  a  orand   Access  to  unique   Discount   Part   b f  a   new  product  or   news   launches   &  influence  product/ more   product  dev’t   svc   more     develop  and  improve  share  experiences  nd  ith   creaHvity/something   my  issues/complaints   entertaining  content   events/compeHHons   develop   my  skills   communicate  a te  &  share   worth  sharing/Tools  to   w something   to  my   entertaini eg  music,video   events  or   Freebies   vouchers     community   brand   product       skills     experiences     help  mworth   my   other   e  manage   issues  /   ng   compeHHo   community     finances   launches         sharing/   complain content     ns         Manage  my   ts         finance         QUESTION:  “Thinking  about  the  interacKons  that  you  have  indicated  you  would  like  to  have  with  companies    that  make/carry  computer  so=ware,  health  &  beauty  products,  food  products,  travel  &  holiday  services,  &  personal   finance  services,  which  interacKon  is  best  in  driving  trial?”  
  • 29. Providing  personal  response  to  issues  and  complaints  of     consumers  drives  commitment  across  different  categories.   BUT  –  in  Travel  &  Holiday,  discounts  &  vouchers  also  drive     commitment.   Health  &  Beauty   Chart  15b:  Desired  online  interacKons  across  categories  vs.  markeKng   Food   objecKve:  COMMITMENT   80   Computer  Sofware   Travel  &  Holiday   70   Personal  Finance   60   50   40   30   20   Access  to  latest  news/new   Breaking   Opportunity  to  learn  more   Influence   Ability  to  communicate  and   A  personal  response  to  my   &   Access  to  unique  events/ Fun   To  be  part  of  a  brand   To  learn   Communica Make   To   share  experiences  with  other   Response   Unique   product  launches   issues/complaints   compeHHons   Discount   community  a   Part  of   news  or   product  dev’t   more     develop   te  &  share   something   to  my   entertaini events  or   vouchers     brand   product       skills     experiences     worth   issues  /   ng   compeHHo   community     launches         sharing/   complain content     ns         Manage  my   ts         finance         QUESTION:  “Thinking  about  the  interacKons  that  you  have  indicated  you  would  like  to  have  with  companies    that  make/carry  computer  so=ware,  health  &  beauty  products,  food  products,  travel  &  holiday  services,  &  personal   finance  services,  which  interacKon  is  best  in  driving  trial?”  
  • 30. Wave  tells  us  that     different  social     experiences  deliver     different  outcomes   Social experiences that drive your marketing objectives
  • 31. What  outcomes  can  we  measure?   Letting you know about the company AWARENESS Giving you a detailed understanding EDUCATION Making the company more desirable DESIRE Making you feel closer to the company SEEK MORE Encouraging you to try TRIAL Encouraging you to buy TRANSACTION Making you feel valued as a customer COMMITMENT Makes you want to spend more time with the brand INVOLVEMENT Encouraging you to recommend to others RECOMMENDATION
  • 32. Access  to  product  news  drives  awareness     for  Consumer  Technology   Base:  Filipinos  who  have  an  interest  in  Consumer  Technology   100%   Access  news  of  new  product  launches  and   developments   80%   Opportunity  to  learn  more  about  consumer   technology  prods   A  personal  response  to  my  issues/complaints   60%   Discount  vouchers  for  new  prods/informaHon   about  sale   40%   20%   0%   Consumer   Technology   QUESTION:  “Thinking  about  the  interacKons  that  you  have  indicated  you  would  like  to     have  with  companies  that  make  consumer  technology,  which  interacKon  is  best…?”     Base:  Filipinos  who  have  an  interest  in  Consumer  Technology  
  • 33. Access  to  entertaining  content  will  make     Filipinos  watch  a  movie   Base:  Filipinos  who  have  an  interest  in  Movies   100%   Access  to  news  about  the  latest  movie  releases   80%   Opportunity  learn  more  about  the   movie,actors,producHon   A  personal  response  to  my  issues/complaints   60%   Access  to  addiHonal  entertaining  content   Access  to  unique  events  or  compeHHons   40%   20%   0%   Movies   QUESTION:  “Thinking  about  the  interacKons  that  you  have  indicated  you  would  like  to     have  with  companies  that  make  movies,  which  interacKon  is  best…?”     Base:  Filipinos  who  have  an  interest  in  Movies  
  • 34. Discounts  and  freebies  will  make  Filipinos  try    a  food  product   Base:  Filipinos  who  have  an  interest  in  Food   100%   An  opportunity  to  learn  more  about  food   Opportunity  to  develop  cooking  skills/learn  new   80%   recipes   Abilty  communicate/share  experiences  with   others   60%   A  personal  response  to  my  issues/complaints   Free  money  off  or  discount  vouchers   40%   20%   0%   Food   QUESTION:  “Thinking  about  the  interacKons  that  you  have  indicated  you  would  like  to     have  with  companies  in  the  food  category,  which  interacKon  is  best…?”     BASE:  Filipinos  who  have  an  interest  in  Food  
  • 35. Discounts  and  freebies  also  convince  Filipinos  to     recommend  health  and  beauty  products  to     family  and  friends   Base:  Filipinos  who  have  an  interest  in  Health  &  Beauty   100%   Access  to  latest  news/new  product  launches   Opportunity  to  learn  more  about  health  and   80%   beauty   A  personal  response  to  my  issues/complaints   60%   Access  health/beauty  events/comps  win  prods/ services   Discount  vouchers  for  health/beauty  prods&   40%   services   20%   0%   Health  &   Beauty   QUESTION:  “Thinking  about  the  interacKons  that  you  have  indicated  you  would  like  to     have  with  companies  that  make  health  &  beauty,  which  interacKon  is  best…?”     BASE:  Filipinos  who  have  an  interest  in  Health  &  Beauty  
  • 36. Access  to  breaking  news  is  what  makes  Filipinos   aware  of  non-­‐alcoholic  beverages     Base:  Filipinos  who  have  an  interest  in  Non-­‐alcoholic  Drinks   100%   Access  to  breaking  news   80%   Ability  contact  organizaHons/influence  prod   development   Abilty  communicate/share  experiences  like-­‐ 60%   minded  people   Access  to  unique  events  or  compeHHons   40%   Free  money  off  and  discount  vouchers   20%   0%   Non-­‐alcoholic   Drinks   QUESTION:  “Thinking  about  the  interacKons  that  you  have  indicated  you  would  like  to     have  with  companies  that  make  non-­‐alcoholic  beverages,  which  interacKon  is  best…?”     BASE:  Filipinos  who  have  an  interest  in  Non-­‐alcoholic  Drinks