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Présentationwhitbread
1.
2. The Chiswell Street brewery in 1792.
Samuel Whitbread [1720-1796] was born in Cardington, the seventh of eight
children. At 14 he was sent to London to become apprentice to a brewer,
John Witman and in 1742 went into partnership on his own account with a
Thomas Shewell; they had two breweries but consolidated on a site in
Chiswell Street in 1750. In 1752 Whitbread bought property in Potton
[W2107]. In 1765 Whitbread bought Shewell out and by 1800 the brewery
was the largest in London. Samuel Whitbread bought Southill Park, a 17th
century house, He also bought land in Old Warden from 1773 [W2223-2413]
and purchased Elstow Manor in 1792 [W2809-2810] and other land in Elstow
between 1792 and 1796.
5. Whitbread recorded an increase in total sales of 13.9% for the first
quarter of 2012. Premier Inn sales increased by 12.4% and like-for-
like RevPAR grew by 3.0%. Occupancy for the chain rose to 76.2%
and average rate increased by 1.3%. A total of 3.3 million Premier
Inn room nights were sold in the first three months of the year, an
increase of 11.0% on the same period last year.
9. o Talk with the ‘night’ to see if there are any problems (no show)
then look in the hand-over diary.
o Print off the list of departs,Check arrivals list, then availability
& tarif.
o Fill out the safe contents sheet, the till float sheet and bank
yesterdays banking (cash), fill out the appropriate log, then go
into CBD on computer and update the system.
o Print off the tickets for the ATM, fill out the ATM sheet & then
refill if there has been enough cash taken, if not put out the
‘out of order sign’, then enter details on CBD, & record details
in the ATM log.
o Debit for the ‘No Show’s’& send the invoices.
o Check-out the customers , ask if they have had a pleasant
stay, wish them a good day & cross off depart list. If customer
has just left his key card then verify the # n° using KABBA &
cross off the depart list.
o Seat customer for breakfast if breakfast staff are busy.
o Do 3g (gives customer an email & a chance to cancel,(3days) if
the dates are not correct.
o Call arriving customers to verify # type & whether they would
like to reserve in the restaurant for the evening meal.
o At the end of breakfast, close the breakfast till, & update BART
10. o Discuss with morning collegue any problems, then look in hand-
over diary.
o Fill out the till float sheet & safe check sheet.
o Check-in the customer by taking card payment, printing off the
invoice making sure the customer signs. If cash is taken for a #
customer must provide a piece of ID: Passport, driving licence or
utility bill & must sign. No cheques as personal cheques no longer
circulate in the UK. Customer must also note his number plate &
nationality if not part of the commonwealth.
o If a returning guest say ‘enjoy your stay with us’, if a new guest
explain about the ‘goodnight guarantee’, the hotel services &
explain to guest where to find the room. Wish the guest an
enjoyable stay & point out that the reception is manned 24hrs, if
there is a problem.
o Read the emails, answer the phone & either take a reservation or
amend a reservation.
o Allocate the rooms for tomorrows arrivals.
o Do a corridor check to make sure that all is well & that fire doors
are closed.
11. To book with premier inn is relatively
simple, it’s done online by yourself !! You
can reserve by telephone, or just walk-in
also. If we can’t accomodate you we will
find you our nearest premier inn and book
you in there !!
12. Having one of our business credit cards
allows you complete freedom for your
business needs. All your receipts will be
sent to you by us, following your booking
by email or by post. You can also
authorise us to use your card details,
which allows us to express check-in your
employee.
13. Once you have made your booking on-line
check-in is simple. Some of our hotels
have the traditional reception desk,
where upon arrival your receptionist will
check you in, or in some of our busier
hotels, to avoid you waiting around, we
have check-in kiosks where you can check
yourself in and your key card will be
distributed from the kiosk. The same
applies for check-out, just in reverse, but
we always have a friendly receptionist or
two on site should you need any help.
16. India United Arab Emirates
Mainly in the UK & Ireland, but
new hotels this year are opening
in:
Russia, Indonesia, China &
Germany.
Editor's Notes
Talk with the ‘night’ to see if there are any problems (no show) then look in the diary.
Print off the list of departs.
Check arrivals list, then availability & tarif.
Fill out the safe contents sheet, the till float sheet and yesterdays banking, then go into CBD on computer and update the system.
Print off the tickets for the ATM & then refill if there has been enough cash taken, if not put out the ‘out of order sign’
Discuss with morning collegue any problems, then look in hand-over diary.
![ The Chiswell Street brewery in 1792.
Samuel Whitbread [1720-1796] was born in Cardington, the seventh of eight
children. At 14 he was sent to London to become apprentice to a brewer,
John Witman and in 1742 went into partnership on his own account with a
Thomas Shewell; they had two breweries but consolidated on a site in
Chiswell Street in 1750. In 1752 Whitbread bought property in Potton
[W2107]. In 1765 Whitbread bought Shewell out and by 1800 the brewery
was the largest in London. Samuel Whitbread bought Southill Park, a 17th
century house, He also bought land in Old Warden from 1773 [W2223-2413]
and purchased Elstow Manor in 1792 [W2809-2810] and other land in Elstow
between 1792 and 1796.](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)