Lenovo and you: services for the data center

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Lenovo services for the
data center
Copyright © 2016 Lenovo. All rights reserved.
Lenovo and you:
services for the data center

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Mission
Thousands of customers trust
Lenovo Services to run their
businesses and support the full
lifecycle of their investments.
Our mission is to be your
trusted partner in
the data center.#1

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Lenovo Solutions Transform the Data Center Journey
Lenovo Helps You Achieve Your IT Goals at Any Point in Your Data Center Transformation
Flexible IT on demand:
Cloud (private and hybrid)
Reduced operational
expense: Converged and
hyperconverged systems
Best-in-class large-scale
computing: High-performance
and hyperscale systems
Automation and efficiency:
Software-defined data center

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Lenovo Data Center Services
Lenovo offers a comprehensive
portfolio of services that supports the
full IT lifecycle of your Lenovo assets
4Copyright © 2016 Lenovo. All rights reserved.

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Lenovo Services Supports the Full IT Lifecycle
Fulfillment Deployment Optimization End of Life
Assessment
Workshop
TCO Study
Solution Design
Proof-of-Concept
Technology Lab
Asset Recovery
Services
Basic
Hardware
Installation
Advanced
Installation,
Migration,
and
Expansion
Managed Services
Enterprise Server
Software Support
YourDrive
YourData
Warranty
Upgrades and
Extensions
Post-Warranty
Services
Health
Checks
Factory
Services
Planning Support

6Copyright © 2016 Lenovo. All rights
reserved.
Planning
Understand your options, evaluate deployment alternatives,
and design the best IT strategy for your enterprise
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Assessment Workshop*
Identify Opportunities for System and
Infrastructure Improvements
Evaluate trends and best practices to
identify opportunities for IT system and
infrastructure improvements
*NOTE: Assessment workshop availability planned for March 2017
Plan power and cooling infrastructure for
high-density systems and cloud
environments, as well as retail and
campus environments

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TCO Study*
Explore Detailed Recommendations
for the Most Cost-Effective Solutions
Receive a detailed study
of your current environment
Evaluate recommendations for
transitioning to a new technology plan
Understand potential return on
investment (ROI) for proposed solutions
*NOTE: TCO Study availability planned for March 2017

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Solution Design
Leverage Lenovo Expertise to Speed Time to Value and Optimize IT Investments
Receive detailed technical and
business analysis of the solution
under consideration
Build an implementation
plan for optimizing the
current environment

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Proof-of-Concept
Technology Lab
Mitigate Risk by Validating and Tuning
Solutions in a Controlled Environment
Test proposed solutions
before deployment
Experience hands-on in
Morrisville, North Carolina,
or access remotely
Iterate on initial designs
to optimize value

Fulfillment
Reduce project time and costs by having Lenovo perform
configuration, deployment, and quality assurance tasks
at the point of manufacturing—before shipping to the customer
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Factory Services
Accelerate Deployment Time and Decrease Risk by Relying on
Experienced Installation and Testing Technicians
• Have configuration and deployment tasks, as well as quality assurance testing,
performed at the point of manufacturing
• Receive complete functionality and stability testing and hardware performance testing
• Ensure images are installed and tested for compatibility with Lenovo hardware
• Define firmware settings at the point of manufacturing and deploy them consistently
across the environment
• Affix information-rich, tamper-resistant asset tags to each piece of hardware before delivery

Deployment
Simplify installation of new technologies, accelerate time to productivity,
and free your IT staff to concentrate on business priorities
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Basic Hardware Installation
Keep IT Staff Focused on Your Business by Relying on Lenovo Experts
to Configure and Install New Infrastructure
Receive post-installation
documentation for reference
Receive training on daily
administrative tasks
Let Lenovo experts unpack,
configure, and update firmware,
and conduct final operation
verification test of hardware

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Advanced Installation,
Migration, and Expansion
Move or Scale IT Resources Intelligently
and Cost-Effectively
• Move existing physical or virtual workloads easily,
or determine technical requirements to support
increased workloads while maximizing
performance
• Includes tuning, validation, and documented
ongoing run processes
• May include high-performance computing, cloud,
SAP HANA, converged, and hyperconverged
installations, migrations,
and expansions

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Design and Deployment for VMware vRealize Suite
Accelerate Data Center Performance With the Power of Virtualization
Let Lenovo experts guide your
team through design and optimal
configuration of the VMware
vRealize® platform—all validated
against your particular use cases
Speed application deployment and
expand virtualization capabilities
with a purpose-built, enterprise-
scale cloud management solution
Enjoy quick time to value with
fast, efficient skills development
and knowledge transfer
Learn more about Design and Deployment for VMware vRealize Suite

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Design and Deployment for
VMware NSX
Stay Focused on Your Business-Value Priorities
• Streamline design and deployment of virtual
networking capabilities using the VMware NSX®
for vSphere® network virtualization platform
• Quickly capitalize on the full benefits of network
virtualization with a solution that is purpose-built
for your key use cases
• Maximize the return on your technology
investment by taking advantage of our deep
expertise in implementing VMware network
virtualization technologies
Learn more about Design and Deployment for VMware NSX
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Support
Rely on Lenovo experts 24x7 to help ensure everyone
in your organization has the tools they need—around the
world and around the clock
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Managed Services
Rely on Experts for Continuous System Monitoring and Problem Resolution
for Both Hardware and Software
• Receive 24x7 remote monitoring, alerting, and
automated issue resolution by a team of Lenovo experts
• Outsource capacity planning and performance management
• Rely on Lenovo to fully coordinate hardware
and software resources, with end-to-end support
• Outsource proactive management of Lenovo SAP
HANA, SAP Business Warehouse Accelerator (BWA),
or Converged HX Series Nutanix
• Receive ongoing health checks and
recommendations for updates

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Large Consumer Goods Chain Using SAP HANA
Logistics Manager
Requirements:
• Faster reporting on logistics data
• Near-real-time analytics
• New business insights
IT Administrator
Responsibilities:
• Multiple workloads
• Dedicated workload
Relies on Relies on
Custom Apps
System Administrator
Typical Customer Scenario
Infrastructure Software
SAP Call
Center
Red Hat Linux
Or SUSE Linux
Call Center
Lenovo
Call Center
HardwareManaged Services
Expert 24x7 remote
monitoring, technical
management, and consulting

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Enterprise Server
Software Support
Enjoy Unlimited Access to Comprehensive
Software Support from a Single Source
Take advantage of comprehensive, single-
source support covering server operating
systems and business applications
Receive additional software support beyond
hardware break/fix
Make unlimited support calls at
one low annual rate

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YourDrive YourData
Add Extra Protection for Your Data by
Keeping Failed Hard Drives
• Retain failed drives for extra data protection
(otherwise, failed drives must be returned to Lenovo)
• Dispose of retained drives at your discretion

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Warranty Upgrades and Extensions
Provide Uninterrupted Coverage to Match the Planned Life of Your IT Assets
• Choose from these warranty upgrade or extension options:
24-hour or 6-hour onsite repair time
available 24x7 with expert telephone support and onsite field
technician support. A field technician installs all internal parts.
2-hour onsite response time
available 24x7 with expert telephone support and
onsite field technician support. A field technician
installs all internal parts.
4-hour onsite response time
available either during normal business hours or 24x7 with expert
telephone support. Customers may elect to have the repair parts
delivered or to have repairs performed onsite by a field technician.

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Post-Warranty Services
Add 1 to 2 Additional Years of Support Coverage
After the Base Warranty Expires
• Purchase alone or bundled with warranty
upgrade services
• Customize your coverage options for devices with
planned operation life spans of more than 5 years

Optimization
Monitor and enhance your Lenovo technologies throughout their
lifecycle to ensure top performance and protect your investments
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Health Checks
Ensure Optimum Infrastructure Tuning and Practices at All Times
• Receive a comprehensive diagnostic assessment of your
existing environment including firmware, drivers, and
software versions
• Understand opportunities to adopt best practices
• Receive recommendations for performance tuning and
configuration changes
• Review findings and recommendations in an
interactive workshop
• Purchase onsite update service for an additional charge

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Asset Recovery Services
Dispose of Retired Hardware Responsibly,
Securely, and Easily
Recycle and dispose of hardware
assets responsibly via Lenovo’s
audited processing facilities
Web-based portal delivers a reliable
and consistent customer experience

Copyright © 2016 Lenovo. All rights reserved. 29
Outstanding Customer Experience
Accelerate innovation with top-rated support, industry-leading
partner ecosystem, and worldwide services delivery network

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Customer Satisfaction
Lenovo Services Surpasses Industry Averages
in the x86-based Server Segment
Source: Lenovo earns top x86-based server customer satisfaction scores in 4Q15,
Technology Business Research, Inc., February 2016.
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Top Scores
Above industry average in all 22 attributes
of customer satisfaction
Powerful Advantages
Services, support, and management
#1 Rating
Overall x86-based server customer satisfaction
in 7 of previous 8 quarters
High-Quality Hardware
Reliable, scalable, and efficient
Exceptional Services and Support
Fast response, always available
Industry-Leading Satisfaction Levels
Quarter over quarter

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Choice and Flexibility
Approach
We actively collaborate with industry-
leading partners to bring best-of-breed
solutions to market with a single point
of accountability
Benefit
Comprehensive, real-world business
solutions leverage emerging
technologies based on open
standards, without vendor lock-in
Lenovo Partner Ecosystem Accelerates Innovation

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165 countries
12 development labs
10,000+ IT support specialists
3,000 field service locations
51 contact centers
147 languages
~2.7 million machines in
warranty and maintenance
Worldwide Services Delivery Network
Lenovo Offers Comprehensive Global Support and Capabilities

Lenovo and you: services for the data center

Lenovo and you: services for the data center

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