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I'm customer oriented manager with 13 years of experience in IT & ICT Business. With passion for exploring new technologies, discovering new ways to automate and integrate various enterprise systems/services to gain more efficiency and cost effectiveness. My strength is working experience from both sides of IT Service Management. In Service Support area I have worked as IT Manager in Hannah a.s., later on I have accepted challenging job offer to manage part of newly established Solution Support team in DHL ITSC Prague, to support Global Customer Services Applications/Tools with 100k+ end-user community, and I have completed Service Support saga by managing IT Operations team in Interoute...