Personal Information
Organization / Workplace
Singapore Singapore
Occupation
Service Design Lead - Service Management at Credit Suisse
Industry
Finance / Banking / Insurance
About
- Subject matter expert for the Release Management - Cloud SaaS - ServiceNow Platform Engineering
- Strong understanding and experience in Software / Systems Development Life Cycle (SDLC)
- Experienced in leading the Release Management implementation in large scale enterprise environment
- Excellent knowledge of Agile methodologies (eg SAFe) and project management frameworks
- Working knowledge of project tools such as JIRA and Confluence
- Experience in project delivery roles such as Release Train Engineer in an international and matrix-structured organization, Banking/Finance domain
- Strategic planning of the Environment Setup, Environment Sync, patching and Upgrade book of work, and w...
- Presentations
- Documents
- Infographics
The Customer Experience Scenario
Ellery Wee
•
11 years ago
Service Design Thinking
Marc Stickdorn
•
10 years ago
Creating A Winning Service Catalogue, Mike Kyffin (webinar slides)
Service Desk Institute
•
9 years ago
Service Catalog Essentials: 5 Keys to Good Service Design in IT Service Catalogs
Evergreen Systems
•
8 years ago
Best Practices for Implementing a Service Catalog and Enhanced ITSM
hdicapitalarea
•
11 years ago
IT Service Catalog Examples
Cherwell Software
•
7 years ago
Continous delivery with Jenkins and Chef
defrag2
•
9 years ago
Case Study: How CA’s IT Automated Salesforce Deployments with CA Release Automation
CA Technologies
•
9 years ago
The New Health Catalyst 2.0 Platform and Products
Health Catalyst
•
10 years ago
Late-Binding Data Warehouse - An Update on the Fastest Growing Trend in Healthcare Analytics
Health Catalyst
•
9 years ago
How to Sustain Healthcare Quality Improvement in 3 Critical Steps
Health Catalyst
•
9 years ago
Introduction to Process Improvement & Software Quality Assurance
Ariful Haque
•
13 years ago
Vision Map Workshop: Create the Life You Want with Vision Maps
Lianne Lay
•
10 years ago
Objective Setting Workshop [1]
Service on Sight Research & Consultancy Inc
•
14 years ago
Introduction to Business Process Management
Alan McSweeney
•
14 years ago
Work & Residence Permits in Switzerland - A Summary
Experis Switzerland
•
11 years ago