Healthcare providers need the right solutions to cut down their labor shortage issues before they impact their financial operations and patient care. Here comes the use of digital patient engagement tools. In this article, we explain to you the extraordinary benefits of patient engagement tools for your healthcare practice know more: www.vozo.xyz

1. Why You Need It In 2022?
DIGITAL PATIENT
ENGAGEMENT TOOLS
www.vozo.xyz

2.  Healthcare providers need the right solutions to
cut down their labor shortage issues before they
impact their financial operations and patient
care.
 Here comes the use of digital patient
engagement tools. In this article, we explain to
you the extraordinary benefits of patient
engagement tools for your healthcare practice.
INTRODUCTION

3. For providers, digital patient engagement tools
including patient-self-scheduling capabilities for
appointments, automated appointment reminders,
online pre-service check-in, and post-visit
payment plan options, offer a plethora of benefits
such as improved collections, greater operational
efficiencies, and integration with third-party
software applications including electronic health
records (EHR) systems.
PATIENTS SHOW ENTHUSIASM
FOR DIGITAL TOOLS

4. In general, patients are eager to use digital tools
in healthcare, a trend that is illustrated by their
rapid adoption of telehealth during the Covid-19
pandemic.
PATIENTS SHOW ENTHUSIASM FOR
DIGITAL TOOLS (CONT..)
For example, an Accenture survey of nearly
1,800 people in the U.S. found that in early
2020 only 7% of people had experienced a
virtual consultation with a provider; by mid-
2021, that number had climbed to 32%.

5. Encouragement from medical providers helped
fuel the shift to virtual visits and can similarly
help drive increased adoption of other digital
tools.
PATIENTS SHOW ENTHUSIASM FOR
DIGITAL TOOLS (CONT..)
For example, when asked what would make them
more likely to use digital tools to manage their
health, patients’ most frequently cited answer at
33% was “recommendations from my medical
provider.”

6. Self-Scheduling: By presenting patients with an
option to schedule appointments that they can
access at all hours of the day – as opposed to
having to call during office hours – practices
reduce barriers to patient access while enhancing
patient satisfaction.
Freed from having to answer phones to schedule
all appointments, practice staff can devote
greater time and energy to patient-facing
activities.
BENEFITS OF DIGITAL PATIENT
ENGAGEMENT TOOLS

7.  These automated tools often provide Omni channel options
to cater to individual patient preferences for communicating
reminders, such as text messages, emails, or phone calls.
 Automated appointment reminders can help practices protect
revenues and reduces no-shows.
AUTOMATED APPOINTMENT
REMINDERS
The same technology built for the delivery of appointment reminders
can also be used to provide driving directions, customized patient
communications, and invitations to digital check-in without
requiring the patient to log into an app or website.
RELATED: How To Create Effective Patient Appointment Reminders?

8.  During digital pre-service check-in, a link is sent to a
patient that lets them enter or confirm in real-time
several key pieces of information, including
demographic and personal data; insurance and benefits
coverage; and a cost estimate based on copay and visit
type.
 Digital pre-service check-ins save time for both patients
and providers by removing the need to fill out paper
forms or confirm information with staff.
PRE-SERVICE CHECK-IN

9.  Providers can move patients through more efficiently,
enabling them to boost revenues by seeing more patients
in the same amount of time.
 Having the patient validate or update demographic
information can also reduce the number of denied
claims due to information errors.
PRE-SERVICE CHECK-IN (CONT..)
RELATED: How To Develop Your Patient Retention Strategy?

10.  By offering flexible payment options to patients,
providers can improve collections, reduce the need for
costly follow-up activity, and reduce bad debt sent to
collections agencies.
 Third-party integration prevents double-posting of
charges and improves the patient experience through
better price transparency.
POST-VISIT CHECK-OUT
During the post-visit check-out process, practices bill
patients or provide payment plan options. Next,
payments are processed upon receipt.

11.  Unfortunately, the effects of the national labor shortage
will be felt by most providers and the patients they
serve into next year, and possibly beyond.
 Rather than continuing to pour scarce resources into
additional salaries, bonuses, benefits, and recruiting,
providers should consider investing in digital patient
engagement tools that enable existing staff to work
more efficiently and at the highest of their abilities
FINAL THOUGHTS

12. The patient portal software serves to be one of the best
digital patient engagement tools for 2022.
So don’t miss including it in your clinical tools list.
Searching for the patient portal system?
Vozo offers the best patient portal software and strives to
improve your practice productivity and engage your
patients by simplifying their scheduling tasks.
FINAL THOUGHTS (CONT..)
Schedule a free demo today!